National Car Rental

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Oller
2 weeks ago
My experience with the LR Airport National was quick and easy. That's all I can ask for. The car was not located in the parking spot I was told, so I had to wonder around locking the vehicle until I found but otherwise a smooth interaction with the team.

  Rodney Pugh
2 weeks ago
National Car Rental at the Little Rock Airport is consistently one of the best locations that I use. They are friendly and easy to work with. They always have a great selection of vehicles and do their best to put me in something that suits my needs.

  Zachary N
5 days ago
Zach, who was working the counter, was a great professional and got me into my car within 5-minutes. I should mention that I was 5th or 6th in line and still was on my way to my car within 8 minutes. This is something I have never experienced before and amazed how quick the process could be with the right representative. I would give 6 stars if I could!

  abbey oluwa
a week ago
I am very appreciative of all the staff at this Littlerock Airport location. Thank you so much for all you do! Special thanks to Mr Tyris Lockhart he was very respectful and tolerant. The vehicles are always clean and in very good condition. We will definitely return!

  Tom
3 weeks ago
March 2024 review - perhaps things will be different in the future. Absolutely do not show up early and expect to get a car before 8:00am (*Little Rock). Regardless if you have a reservation/ regardless if you are an Executive/ regardless if you booked in advance - don't think your have a "real" reservation. I only met this issue in backward countries. Also, absolutely impossible to call ahead to confirm anything. *Backward countries will answer their phones and explain the true situation. Don't expect anyone to answer a phone at the Little Rock counter (*only central reservations will answer). This is not limited to Little Rock.. met the same issue in Alabama about 4 weeks ago. Suggest you make backup plans with the COMPETITORS - there are plenty of options. Seems National needs a management change - not sure if this is regional management or top management. Unfortunately the employees really take a beating by the customers - and...the National survey systems wants you to give a review on customer service...LoL. It should be the management!

  Gwen Farquharson
4 months ago
I am a traveling nurse and sometimes i have a lot of luggage i have to take with me. After getting all of my luggage out of the rental, I am attempting to push them to the terminal. Curtis asked me if I needed help I told him no. He took two of my suitcases and as we proceeded towards the National booth he explained that there were some carts by the booth. He put all of my suitcases on the cart and showed me how to work the cart. I was so thankful, because I was in a hurry and that cart cut my time in half of getting to the terminal to check my bags in on time for my flight back to Florida. Thank you Curtis for your Great Customer Service, you really helped me out that day. I really appreciated it.

  Timothy Erickson
4 months ago
Welcoming greeting at the check in desk at the Little Rock National Airport. Just a few questions answered, and I was off to pick up my sedan. Car was in the correct spot, washed and ready to go with a full tank of fuel. Nice to thing to see when picking up a car. Would recommend using National at the Little Rock National Airport in Little Rock Arkansas.

  Allie Rae
5 months ago
I have flown into LIT a few times now and used National Car Rental booked via my work. I just really came here to say that Donna at the National desk is a true gem. She makes the rental care experience a breeze and really makes her customers feel special. Donna if you read this, thank you for making my time in LIT for work so much better. Hopefully I will fly back in again soon and get to work with you again! I am telling everyone at work if they need a rental in LIT, to wait in line for you! Thanks for all you do!

  Chuck Rose
2 months ago
National has been a top notch rental car provider! They have exceeded my expectations and while providing exceptional assistance. Definitely the go to rental agency.

  Brad Andrews
2 months ago
Great experience. Dan was very helpful regarding returning the vehicle. The Jeep Grand Wagoneer was perfect for the ice and snow in Arkansas and Oklahoma.

  Michael Watkins
4 months ago
I love National Care Rental. Most times, they have the SUV I am looking for in the Executive Isle. There are times they do not have them, but the SUV's present are very nice as well. I like the Armada and/or Wagoneer, and it is ausome that they include these in the Executive Isle.

  Larry Copenhaver
4 months ago
Pick up was easy and the vehicle was clean and in good working order. Turn in was also made very easy and got us to our flight on time.

  waymond allen
2 months ago
Had to extend several times and it was easy. Great experience. When I delivered the car, Bill was very friendly.

  Carol McGrail
a week ago
Bill quickly checked me in upon rental return and was very personable and accommodating.

  Shawn Smith
2 weeks ago
Friendly counter service. Rental was exactly what I reserved. Had some bird droppings on it (being parked in a parking deck). Was offered a discount upon returning.

  Juan Carlos Wulf
3 months ago
Very good service and quality of cars.The pick up and return of the cars at all sites were very fast and expeditious.

  Steve Tilton
3 years ago
I fly into Arkansas frequently the last few months and have always had to wait close to an hour for cars to become available at this location, and thats with a reservation. Most times National doesnt even have the counter open but rather leaves signs out to visit its partnering locations and absolutely never provide any information to the long lines of customers to keep people informed. In all my years I've never had this kind of repeated issue to get a car.

  Dr. Cynthia Broughton
4 months ago
I was extremely happy with the very easy, efficient, and expedited service and interactions with very courteous and professional staff both on the pick up and the return!

  Corey Phelan
a month ago
Good customer service. Easy in and out. I will use them again when I am back in town.

  Todd Prenoveau
11 months ago
Normally I have nothing but good experiences picking up a car at the Little Rock airport but this last trip there were no cars available for me, even though I had made a reservation over a week prior. Not sure why, can assume there were lots of agents renting cars to support the tornado stricken areas around Little Rock. Understandable if that is the case. The disappointing thing was the lack of any support information, instructions or efforts to get me to a motel. There was nothing said about come back tomorrow, or you are are on a list to receive a car by such and such time. NOTHING, other than we are sorry from a person who was clearly not prepared for anything but handing keys out. The next day at 7am I decided to make my way back to the airport in hopes to get a car, waited until 8am to see a person at the desk and who was very apologetic and courteous provided me a car. Companies need to understand they are being judged not for the normal easy routine days but the out of the ordinary upset condition days, National in Little Rock needs to improve greatly for these times.

  Jack Welbourn
2 months ago
I always have a clean car in very good condition. The staff is great everywhere I go.

  Katonya Smith
6 months ago
The best service I ever receive when renting cars!!!! I am a frequent renter and whenever I have to rent from another rental company I always compare their service to National Car Rental and so far none have compared or beat out the service and experience I have renting from National!1

  Thomas W.
a month ago
T is da man! Got me into the vehicle I needed. Very professional and efficient!

  Dewey Keeton
a year ago
LIT airport service was great and fast. Donna was finishing her shift and still gave me the same outstanding service you would expect. Tyree made the return just as easy. Thanks and I enjoyed the Jeep Gladiator

  Lee Fuerst
a year ago
We rented a vehicle last Monday after our truck had broken down visiting family nearby. We reserved for two weeks as my husband is active duty US Army and is stationed in Colorado Springs and thought that was the earliest opportunity to have our truck repaired and return the rental. Pickup at the Little Rock airport was super easy and a clean facility. The representative was friendly and courteous. The vehicle was clean and entire process straight forward. By the time we returned from the airport, my brother-in-law had been able to isolate the issue with our own truck to one part and got our truck working. We made the trek back to the airport and Bradley was at the counter. Bradley was so helpful and we greatly appreciated his assistance. We got everything sorted with only having had the rental vehicle for a couple of hours. We do travel a lot and I would highly recommend National and we will be seeking to rent through them in the future.

  Ryley Vanderhout
a month ago
Great front desk staff and shoutout Bill at drop off, great guy!

  Nick Culver
8 months ago
Jayden was a delight to talk with, while we were getting my reservation under way. She wished me a happy belated birthday and we chatted about our dogs. This was a very warm welcome to Arkansas. You re awesome, Jayden!

  Steven Wood
a year ago
The customer service at the National Car Rental location at LIT is top-notch, truly the best I have experienced in my extensive travels at any rental car facility. On my last visit, Liam searched diligently to find a perfect car to match my preferences, even when their inventory was extremely limited. I am always greeted by a smile and friendly representative when I pick up and drop off. Keep up the good work!

  brad dehetre
9 months ago
Lies!Had a flight delayed into Little Rock airport that was scheduled to land an hour after the rental car facility was scheduled to close. My wife phoned the 800 # and was told they would wait up to two hours after their scheduled time. I also called and was told the same thing.Needless to say when I landed at 0115, they were closed. I called the number again and was told there should be someone there and to look around. I asked if they could call someone and they said they didn t have a number for them.I had to sit in the airport for seven hours until they opened again just to I could drive two hours for a 10 am interview that I am sure I bombed due to no sleep.

  John Kepner
11 months ago
Easy and reliable. Good selection of cars. Fast check- in. I have rented from them once a month for a year. Only once did I have a billing issue on check in & they fixed it on the spot.