Moore & Robinson, Inc. Tire and Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Ellis
2 months ago
MOORE Like ROB YOU! I Wanted to fix one issue. Tried up sell unnecessary work, $1600+. Reminded Allen that its a used car, just fix that 1 issue $380. Some how a part ended up in two pieces and I now had to pax $680 took 6 days and couldn't guarantee if it would fix the issue. Check engine light was on upon pick up. Allen got Rude and refused to talk to me, I was told to come back another day after paying $600+ My car sounds worse than before!

  Avant Powell
a month ago
Pretty Rude I called and asked how was the guy's day and he responded busy busy really fast which tickled me as I chuckled as I could relate. he immediately hung up; lost a customer.

  Stephen Tate
9 months ago
I've had two poor experiences here within the last month.In one case, having my brakes replaced resulted in a sensor being broken that was perfectly fine prior. Now my car notifies me that I have low brake fluid and that my emergency brake is on, despite neither of these being the case. I asked the shop about this, and they acknowledged the faulty sensor, but said they don't know how long it has been defective. I told them that there wasn't an issue prior to the visit, and they simply reiterated the need for a new sensor.In another case, miscommunication between staff resulted in a $240 repair that I neither requested nor wanted. This repair did not address the issue that I brought my vehicle into the shop for in the first place.In neither of these instances did the shop seem to have any concern for making the problem right after I asked about the issues. In one case I was chuckled at when I asked why the vehicle still had issues following the repair.I think everyone in the shop is well meaning, but the lack of customer care has resulted in unforseen and unnecessary expenses to myself that really don't seem fair.

  Samuel Data
9 months ago
Worse customer service and poor work ethics. I wanted to have my tire alignment, I called them for the inquiry, and they told me to say yes (first come, first served). Upon reaching the store, they apologized for their machine being down for the last two months. The person at the desk (supposed to be the owner) told me to visit his other store, which has the latest machine installed for a tire alignment. I even asked him if I should call the store for the inquiry, and he said no, go directly, and your work will be done. Finally, after 30 mins drive, I reached his other store to find out that their machine had been down for the last two months. That s their so-called customer service default line for customers coming at 1 PM. Thanks to Firestone next building, who took care of it for ZERO $. Please don t waste your time here; their website has more information than those who work here.

  Keira Thomas
7 months ago
Would not recommend taking your vehicle there. They like to go to other shops and burn your tires after you purchased them. Very unprofessional. Management doesn t like to have to deal with complaints about employee. They will also hang up in your face or will ignore your call if you try to call up there to complain.

  Garrett Hatzell
10 months ago
Need a tire patched? Don't bring your vehicle here. "MECHANIC" hit the bay divider with my driver's sideview mirror and didn't say a word about it. Completely broke the mirror. Also, somehow I now have a mismatched and incorrect style lugnut for my rim after the patch. Hope the patch holds. Terrible experience, save yourself some trouble and go somewhere else for whatever you need done. Total sheiss

  Vickie Woodard
10 months ago
Great team of techs! That was my original review of this place that I have given business to for twenty years. Through management changes and all I stuck with them.But not any more. I went to just get an oil change at the Moore Robinson Goodyear shop on Fairway last week before my trip. The guy at the register told him something about a tire rotation which I did not request. The tech came in and asked for my tire key which evidently was not put back in the glove compartment from when I bought new tires. But one tire did not have the tire cap cover and that s the one that I m sure he did something to it. I m on the road driving back and forth to Louisiana. I need my vehicle fixed right and able to count on reliable services. This is the third time I ve had a problem with a service repair from this Goodyear. I have been coming here for at least 20 years. I know your guys will deny that this happened but I know my vehicle and know when the problem started. I m just getting settled in where I could write about it. I know your tech did something to my brakes. This incident will be reported to the proper authorities to be investigated. No longer will women be taken advantage of at service shops by creating more problems with our vehicles so we can return for more services. You just lost a customer and my confidence in your company.

  Jo Ann Dunn
2 years ago
Chris was very helpful. It's good to call before you come. I had a very bad flat tire. They showed me something else that was the problem that I didn't see. The sensor didn't work anymore so instead of putting one on there he showed me the new part and let me decide. The flat dent the metal. I asked if they could straighten it out. They did part of it but bend it back to far and the paint came off. If that didn't happen I would have give five stars. He stated you can bring it back if there's a problem. Great conversation.

  Arthur Jackson
4 years ago
we were headed to the airport to pick up a family member, and had a deadline. We had a tire with low pressure, so we pulled into Moore & Robinson, to have them put a little air in the low tire. Turns out we had two screws in the tire, causing low pressure. We grabbed a quick lunch across the street, and they put the spare on the ground and took the bad tire and replaced it with a new tire, and we got back on the road quickly. Very prompt service. Great place, great staff. They worked competently and rapidly. Thank you very much guys!

  Stephen Paulson
2 years ago
I will gladly give these 5 stars!!! My son was driving from Texas back to Georgia and had broke down just outside of North Little Rock, Arkansas. I googled mechanic shops in the area and Moore and Robinson came up. I gave them a call, and Tim said they could get to him first thing in the morning. He also gave me a number to a towing company called Metro Towing. Metro ran out and picked him took him to the shop. They immediately got on his pickup and got him fixed and road ready again. Thank you to Tim, Moore and Robinson and also Metro Towing for being very timely and professional in their services. I would highly recommend both companies for work. And their prices are very reasonable as well.

  Hannah Durbin Pieschl
3 years ago
Good and quick service, but a few bad practices that prevent them from getting five stars. First, they offer a coupon on their website for "29.95 oil changes," but the oil change actually ends up being around 45 dollars once fluid top off and bundled services are added in. The coupon really took 10 dollars off the entire process, which is still good, but my point is that it should simply be listed as a 10 dollar off coupon (there is no need to be deceptive with marketing; it only loses trust with your customer base). Also, the sticker reminding me of my next oil change was slapped on extremely crooked. In the only tangible evidence I have of their work on my car, it conveys negligence and carelessness with a task. I have no complaints about the service, but these things will prevent me from recommending Moore and Robinson to friends.

  Kristin Johnson
a year ago
They broke multiple pieces on my husband's truck while working on it and charged us for the replacement even though they said they would cover it originally since they broke it. Ended up being close to 10x the estimated cost.

  John Andres
6 years ago
Josh and his team did an EXCELLENT job helping my wife and I. Josh helped with a credit application and got us approved immediately. He said they would have the car by mid-afternoon, but it was ready first thing in the morning. Great group of guys, we will definitely be back. Thanks again Josh for all your great work.l

  Ron Harrington
2 years ago
Went by to see about getting an oil change for my Porsche, with bringing my own oil and filter. Have to do so as Porsche requires a Mobil 1 full synthetic oil. I buy from Walmart cheaper than they and others can get as most don t carry it. I know the owner of the stores, Shane, as I have bought many tires, and sent a lot of people there.

  Carolyn Crocker
4 years ago
I have gone to this shop for several years, and after this experience I am very dissatisfied. We have spent the past two months trying to fix an idle issue that arose after replacing two catalytic converters (the original problem). The car began to have an idling issue immediatly after that. They made one last ditch effort to fix the problem after close to $5,000.00 worth of replacing parts (some of this not out of just my own pocket). Problem still isn't fixed. When I was accused of taking advantage of them, that was when they lost my recommendation and faith in their service. Then, although I truly did appreciate all the effort they made to attempt to fix the idling issue, where my engine cuts out causing the car to die while driving, almost caused me to get in a car accident yesterday after getting the car back. I was told it was one part after the other. I have had three panic attacks. Almost been in two car accidents. I can not recommend them for anything but tires, brakes, battery, and fluid changes. I feel like writing this will cause them to retaliate if I try and take the car back there if one of their parts fails that they replaced on my vehicle that is under warranty. I was not an unreasonable customer at all. This cost me three times as much as the inital cost. And then he tried to say it was different issues, when I was communicating, I even recorded video to show the behavior with the engine, and told them about that idle issue was occuring since they replaced the catalytic converters. I said it over and over again, and then the manager insinuated and blamed me, the customer for it. I just wanted my car fixed so I can trust that it won't put me in a situation where I am in an accident. And that did not happen, and I'm out thousands of dollars. I use this car to travel for work. If I loose my job because of this..........update: they said they spent 3,000 in out of pocket cost (not true). Had to take my car to a different mechanic. New mechanic found the solution to the problem and replaced the timing belt they installed faultily, as well as MAS airflow sensor that was faulty. New mechanic found the root cause for the problem and found a solution. If you can t fix it, don t mislead a customer

  Tracy Lucas
9 years ago
These guys are fabulous! We have been there for a variety of reasons over the past couple of months with different vehicles and they have just been seamless! They can always get us in, and they get us taken care of very, very timely! They are on the top of my list of places to go when we need something with our vehicles!

  Bret Dickey
5 years ago
Needed to have flat fixed and spare put back in place. These guys got right on as soon as I walked in the door? To my surprise they didn't charge me a dime. Awesome customer service I would highly recommend this shop.

  Danny Lynch
5 years ago
Excellent service, employees go above and beyond taking care of your business. Greg and Pat are always there to answer your questions and make sure service excellence is provided every service from a oil change to major repairs. Excellent job guys every time!!

  Kristie Olson
8 years ago
We have used Barry and the team for some time now. Their service is dependable, honest, and straightforward. They have always helped us with any question or issue and were very thorough in explaining. Love they are local!

  Nicholas Burge
8 years ago
Called to make an appointment for the next day. Said bring it in anytime. Went in waited 30 mins before service.then they said 2 hr wait and quoted me $200 to mount and balance 4 tires I brought with me. Didn't use them and won't!

  Ms Quartereyes
2 years ago
Excellent service with honest staff. Service rendered was recommended maintenence of timing and serpentine belt, water pump and sparks plugs, replacement. Great turn around for completion!

  Robert Steck
7 years ago
I've taken three vehicles to their shop, and have been very satisfied with both their service and their prices. All were ready at the times they quoted, and their alignments are excellent.

  Vivian Baker
4 years ago
Very disappointed with service I received. Over priced and my engine light since on. Moore & Robinson charged me $27.95 for a gas cap I didn t need.

  Michael Callaghan
6 years ago
Over the last ten years I have used Moor Robinson for repair work, never had a problem with any work and actually cleaned up another shops poor service ( Exon, in NLR, Park Hill).Yet to be disappointed.

  heidi h
5 years ago
They ALWAYS make it easy on me whatever needs to be fixed on my car. I can pull in any time for help & they take care of me!!GREAT STAFF!!

  Tom Greb
3 years ago
Top notch service I was going to another place in little rock to get an oil change,this place is close to home and just as accommodating I was worked in and it took about 45 minutes to change oil and top off fluids

  Mckendrick Cockrell
a year ago
I ve Been getting my car serviced at Moore and Robinson since I moved to Little Rock two years ago.

  Country_Life
4 years ago
I drive a fleet vehicle and on every visit, these guys are the consummate professionals. They are always extremely friendly and I d recommend their services to everyone!!!

  Derek Eskew
a year ago
Did not honor my AARP card or my Capital One discount coupons would not match other Goodyear store prices

  Kim Benton
5 years ago
They are my go to place for all my vehicles for the last 6 yrs. Family oriented and friendly staff . Never had any issues .