MHC Kenworth - Little Rock

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hender Ochoa
a month ago
I had a good experience at this place. The evening staff was very friendly, but no so much the morning one (that was the only negative). The quote for the repairs was very high estimated, but at the time I had to pay, they were very honest and dropped the price at least 40%. Thanks guys. Please keep up the good service and attitude. All truck drivers will appreciate that.

  David Naylor
a week ago
I was having problems with my m. X13I went to see Chad in the parts department. He introduced me to a methat can work on my deleted engine because they cannot.Chad made sure that we only bought the part it needed to fix it. Not a bunch of unnecessary stuff. He saved me about 1200$By far the best parts man I have ever come across in my 22 years of over the road driving.Thank you chad

  Denise Simmons
2 weeks ago
Thanks so much Blake for helping me getting the truck there safely. Blake did excellent job with customer service. I couldn't let his work go unnoticed. The company should do something nice for Blake let him know how much appreciated his hard work. Thanks Denise

  Erica Blood
a month ago
This is our second time here, and when I say they do a GRAND job and remember your name! They get your truck out expeditiously!! It takes them an hour or less to get you exactly what's wrong with your truck, and by the time you have approved everything and on your way to pay, your truck is COMPLETE!! I am NOT exaggerating!! With service like this, we need all our trucks to be a Kenworth, but unfortunately their not. Don't hesitate to take your truck there, and they open 24 hours!! PHENOMENAL job, guys!!

  curtis crow
a month ago
I had to order a headlight switch from them last night. They got it in this morning and installed it for me within a hour and I was back on the road. These guys work together and from the time I was there they act like one big happy family. I notice that a employee was having a bad day and the manager notice it and said to him what is bothering you I see u are not yourself. This is the type of place I would love to work for and people to be around that notice when someone is having a bad day and try to lift them up

  D Buckley
3 weeks ago
Night crew does not work with a sense of urgency when drivers are waiting to get back on the road. They come up with a list of things to do on your truck then step away from it till you ask for an update. Got no information about what was done or was needed unless I went to the counter to ask. Even then I get told he was just gonna type up the estimate when he was playing on his phone.Edit:Now that the day shift has come in... they are working to find the parts to get the truck fixed. I talked with assistant service manager Jake, who then got to working on finding the parts to get me back on the road. The day guys got the truck fixed and back going again.If you need your truck fixed here, wait till the day shift shows up cause the night crew is alittle slow.The drivers lounge needs some updating if drivers are going to be there for long periods of time waiting.

  Kenneth Dupree
a year ago
Am a Owner Operator that had a terrible accident in Arkansas in the middle of nowhere and tried to contact a repair shop with in reasonable distance. Call every shop in a 2 hour radius on wreck with no luck then got recommended Kenworth of Little Rock, At. I called and told them what happened and they were very understanding to my position. They sent a wrecker Immediately and took care of everything. They did extremely good body work and the staff was very helpful with my needs. I highly recommend these people for all your repairs and service needs.

  jason yang
3 months ago
I visited twice, but this time I felt very bad, because the prices were so exorbitant. It takes too much time and has no skills.It was almost 1.5 times more expensive than other dealers.They said something at first, and as time went by, they said something different and raised the price to an absurd level.It was my fault for rushing in, but I would never recommend it to another driver.So I told the 30 driver friends around me not to go here.If you want to go, I recommended Rush, which has Interstate I- 40. North Little Rock.

  Haymaker
a year ago
Have had pretty good service in the past but last two times were not good. I checked my kw in with a steer shock leaking and a air leak. They replaced the shock and told me that they could not find the air leak, charged me $700.00 + for this. When I picked the truck up air tanks were empty and air bags deflated. Also in December 2020 the body shop did some work on my truck from an accident, they had to repaint the front bumper on the left in the pics (see below) it is flaking off. The right half of the bumper is original from the factory 400,000 miles plus. When I contacted the body shop in March 2022 and sent pics I was told that they would not warrenty it because it was from road hazard etc. Humm the right side has been in the same conditions a lot longer and there's not even a chip on it. Go figure!! I am in the process of contacting the main HQ about this. See pics. Will take my business elsewhere.

  daniel dorris
5 months ago
Had to have turbo actuator replaced. Called ahead and was able to get in shop right away. Blake Cassidy done an awesome job keeping me updated and helped on total bill. This is my 3rd time to the shop here and I can say they do a great job and will help anyway to save you money and time. Thanks guysDorris Trucking LLC

  shelbie butler
6 months ago
Jake in the service department is the backbone and saving grace of this shop. He will listen, he understands and then he follows up on what he says he will do. Also, my initial contact with parts service and the technician that performed my fan hub replacement was great.

  John Christopher driving
6 months ago
Great shop! Service advisors know their job and get you in quick. Thanks for getting me back on the road!

  HalleluYah ShecaniYah
a year ago
Horrible. I am a owner operator and I took it my truck in for a oil leak. They charged me 8300 and didn t even fix it. The day I picked it up I noticed it was still leaking. I brought my truck back thinking they would fix it and now they want an additional 2000. I am going to sue for all my money back. Don t ever go to this rip off place. They passed me on a DOT inspection with the oil leak. They are not American in spirit or blood cause all they do is rob the people that strive to live the American dream.

  John Highley
5 years ago
Received a call from Mike, the service manager, addressing my issue. His apology was sincere and graciously received. I will use this shop next time I'm in the area and need service. Hopefully he will be able to get his service department tuned in to the needs of his customers. I feel as though he will.

  J
2 months ago
These guys are the best! They really try to help you out and understand what s goin on. 24/7 too is huge in this industry!

  Tammie Young-Jensen
7 months ago
Horrible service Dept. Took way to long for a simple fix because they used the wrong seal. Lost next load. They also charge way to much and treat owner ops like company drivers. Holds their customers hostage to just pay anything to get their truck out. Charged for diagnosing when we pulled in and told them what is wrong. They also managed to charge for warranty work by adding misc fees such as truck inspection. Be careful using this shop if you can keep driving.

  GaryMac
a month ago
Parts department was great. Truckers. Just watch out bringing a trailer to the dealership.

  Ian Knapp
a year ago
I was going thru West Memphis AR when my SCR Fault Service Required popped up and with it being the weekend right after thanksgiving I knew I was going to have troubles finding a shop that could get me right in and out that s when I was recommended by the Petro Shop staff to contact MHC Kenworth so I called and Blake Answered and I explained what was going on and if their was anyway he could get me in and get me fixed he said it would be a couple of hours which I was fine with got their I checked in with him and instead of making me wait he had me in right away I was in and out within 7 hours amazing staff and shop personnel extremely friendly and welcoming I will recommended everyone to go to this shop for repairs and parts

  Keith Arteberry
9 months ago
Great service on our truck. Got us in, diagnosed and out the door in a very timely manner. We appreciate good shops like this one. Thank you again MHC Little Rock, job well done!

  Ron Forrest
7 months ago
I appreciate the guys at MHC Kenworth Little Rock, especially Mike, Jake, and Bryant who help me with aftermarket warranty issues and communication with Paccar reps. They recently did a "short block" engine replacement on my truck, which was primarily covered through Paccar's "major component warranty". It's nice to have knowledgeable guys like them to handle big issues.

  Jason Williams
a year ago
Would like to know why it took over 8 hours to get a estimate to get get simple work done and that my advisor nor myself was never contacted to get the get the approval to get the work done. Now I have to wait 2 more hours for them to do the work after I took medication that I need to go to bed after I take in which now I can not worst service experience in my 18 years of trucking and this is reputation that this location is putting out and making the other MHC locations look bad. I have been to other MHC location like the one in Texarkana and had great service experience there when they replace my transmission there.

  Sue Domenico
5 months ago
Had to go in 2 days in a row for problems. The guys were great They had me in and out. Thank you

  Jeff Tibbitts
7 months ago
Jake Fonken , service manager, is a great guy, he really tries to help with issues. He went above and beyond his responsibilities to make sure that I was happy with the service.

  ellz18777
7 months ago
Well, I took my truck in for a PM on Friday. Found out later I needed a NOX sensor replaced. Somehow, during the stay at the shop, my right steer tire went flat. Under Kenworths guidelines, they are not responsible for any damage outside of their shop. Let's get to the point. They replaced the tire and gave me the NOX sensor. God is good. And so are the people at Kenworth. Thank you very much.

  Theresa Davis
a year ago
We were very happy with the prompt, efficient service we received. Bryant, the service writer was very pleasant. Robert, the mechanic/tech that worked on our truck was the best! We were dreading going into the shop with electrical problems since they are usually so tricky to hunt down and fix, but Robert found and corrected everything in less than 3 hours. He also did some updates we didn't even know we needed. We were very pleased with the service.

  Wes Larkin
6 months ago
Brian and Jake in the service department are absolutely the best to work with getting any kind of repairs/service on your truck. Would come back here if I need anything done

  ALITTA MENDFRUT
11 months ago
Nice store, nice staff, they help you with questions, however the labor is too expensive $240+ and diagnostic could be 1, 2 or 3 hours It's not a joke!!You need to ask specifically "Paccar" If not they'll give you a "good" manufacture product! by the same price You dont have to wait to long witch is good, but Kenworth has to consider their prices, truckers are not using shops services any more! We cannot afford those high prices We got a sensor and replaced by ourselves! Now it works

  Gail Long
8 months ago
I have had problems getting answers and updates from Terri Dolly concerning a part that was warranted. The part was defected. When part was returned was told it could take 3 months for reply. 1yr has passed with no updates nor have my phone calls been returned.

  Mikhail Simonyan
a year ago
From SURSIM USA INCWe had a really hard day yesterday. The truck started leaking fuel. No road service and no one from Texas to Arkansas could solve our problem. And only in this excellent service with true professionals we were able to solve the problem of fuel leakage. It was here that we found all the necessary spare parts and only here they repaired our truck quickly and professionally, excellent service was provided. Thank you for the professional mechanics with golden hands. Thank you to each of you for your professionalism, decency and big heart.

  besik kutaladze
a year ago
don't waist Money and Time... putting new air dryer on my truck, price 977$ become 1,275$ next morning. After driving 350ml, in TN my truck stopped loosing air. another service truck, 4-5 hr wait and he discovered dryer filter was loose and had popped out. Service manager telling me , he made warranty chameleon for part, that was defective and 2 weeks he trying resolve with warranty department. all this BS cost me another 482$ and lost 1 more day, stoked somewhere on HWY.. still waiting why is gonna responsible , part department or mechanic, why didn't installed air filter properly.