Mercedes-Benz of Little Rock

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Terlyn Vick
a month ago
Corey was very informative and impressive throughout the entire experience. He made the experience enjoyable and is very professional, not to mention knowledgeable of the vehicles and processes. The management staff as well. I'll definitely be BACK!

  desiree lovell #desirelovell
4 months ago
This place is like my family. There are tons of great people from all over. You ve got Manny- great & knowledgable tech, Tae in charge of our service department. Kym, Robin, and the Service Writers, the beautiful Tracy as receptionist & so many wonderful & unique sales representatives. Just great people. So pleased when I get my vehicle serviced here! It s a blessing to know this team!

  MITTEN THOMPSON
2 months ago
Paul has been great through 2 service visits on my new-to-me E450 convertible! I am definitely impressed with the service department!Joe the shuttle driver is excellent and very prompt when I texted him for a ride. He's a great asset to your dealership!

  Jacques Smith
5 months ago
Jamie was an absolute pleasure to work with. She was readily available and assisted me throughout the entire car buying process with professionalism. She is an expert in her area and was able to answer all of my questions without hesitation. She took extra time out of her day to ensure I understood the basic car functions. I would highly recommend her for your next car buying experience!

  Darrius Coleman
5 months ago
Jamie Definitely helped me get a s class at 23 years old very thankful hopefully the car is good to me! I wanna say that Jamie will do anything she can to help you be successful in buying a car there is nothing like having the best sales rep person that Mercedez Benz of Little Rock ever had , help you on your purchase just know if you have her on your side when buying a car you are in good hands

  Lauren Hoffman
2 weeks ago
Wonderful service experience with Paul R. He made sure that he took care of my requests in an extremely timely manner. He also called after the fact, to make sure everything was up to my standards. Perfect customer service.

  Brandi Hughes
a month ago
I had a fantastic experience at this dealership! The staff, especially sales guy DJ, was friendly, knowledgeable, honest, answered all questions, and went above and beyond to ensure I got the right price for my car! The process was smooth and easy, and I never felt pressured to decide. Great experience.

  Red Smith
a month ago
Took our car in today to have some maintenance performed. As soon as I pulled into the garage I was met with a smile, a hello and confirmation of my appointment. My service provider was Paul who made the entire process so easy I would have pushed the easy button if I had one. They are true professionals and get right to the point.. Highly recommend

  Shannon Maxwell
4 months ago
I was very pleased with my purchase as well as the customer service we received from Spencer West. He was very knowledgeable, patient, honest, energetic and engaging. He made sure that we left very happy and satisfied!!!

  Bernie Roberts
a month ago
Melinda was an excellent advisor. She did not think any of my questions were insignificant and helped me to feel comfortable at your facility, since it was my first time there. Your technicians were great by addressing all of my concerns.

  Alice Bender
5 months ago
Customer Service has improved. My car salesman (Doc Weaver) is your go to guy! Very knowledgeable about the features offered on my new BENZ!

  Samantha Thompson
2 months ago
William "Doc" Weaver is by far the best salesman I've ever worked with. He went above and beyond. I highly recommend him to anyone looking for a new vehicle. If I ever need a new vehicle again I will definitely be coming back to him and this dealership. Best car shopping experience I've ever had.

  Kelli Mayfield
3 months ago
Jamie Jones was fantastic! She hustled. She was rocking and rolling. She demonstrated the car beautifully. I truly appreciated her knowledge. I had just come over from BMW, which was a strong contender, but she sold me the car. I felt like I actually knew how to use all the features. I own a high end sales company, I truly appreciated her talent in sales. You have an amazing sales person. Plus, I love my new car!

  Karen McCauley
3 months ago
Mercedes Little Rock has been amazing since I started bringing my car there for services. They have always taken wonderful care of me. Allen Blair specifically, he has gone above and beyond for me from working me in for an oil change when my grandmother was hospitalized to most recently when my car needed a cylinder replaced. He s always been open & honest. But he genuinely cares and you can see that in how he works. He worked to get my car in get the repairs not only fixed but get them covered in cost. And that itself is a blessing for me as a working nurse. I know when I bring my car in it s in the most trusting and honest hands and that gives me such piece of mind. I m not sure if Allen gets to hear about these but in my book he is the best employee you have there. It s hard these days to find someone you can fully trust. He is, in my opinion, the best of the best. And I m so thankful I got paired with him when I came in to Mercedes Little Rock.Abi McCauley

  Christi Brink
3 months ago
BIG thanks to Jamie Jones! I told her exactly what I was looking for and she delivered perfectly. From her prompt correspondence, making sure the car was clean, persistence in getting the best deal worked out for me and her professionalism throughout the entire experience, she was a blessing to work with. HIGHLY recommend!! Thank you so much Jamie!!

  Kimberly Nichols
2 months ago
I must say in my 20+ years experience driving and servicing Mercedes this is the worst one! I hadn't driven my vehicle for several days with the snow and when I went to drive it it wouldn't start. Called road side assistance and they sent an off brand road side assistance that I specifically told you could not jump the car the way they were trying as it has an anti theft system on it. He proceeded anyways, said Mercedes sent him and he was familiar with Mercedes. He locked the car up! Took 2 days for them to get a tow with proper equipment to tow the vehicle. Was quoted a large amount and told part wasn't expected for a few weeks and no loaners were available. I was patient, called weeks later to see if part came in like promised. Melinda was very rude! I considered purchasing a new Mercedes, however, this most recent visit and her blame on new ownership, I will be retiring Mercedes!

  Meredith Switzer
2 months ago
Melinda with Mercedes of Little Rock has provided me with exceptional customer service during each of my service visits. I used to dread having to take my car in for service because the reps would hound me to give them high ratings. Melinda earns this five-star rating, and I m happy to give it!

  Kathy Stanley-Havner
2 months ago
I have been a customer of Mercedes of Little for 10 years plus. In Service Allen Blair is top notch to me. He takes excellent care of me and my Mercedes. I always feel VIP. Part of a wonderful big family there for me. Love Mercedes of Lottle Rock.

  T A
4 months ago
I am surprised to see so many positive reviews recently. I guess you get great service when you purchase a car or speak with a rep to schedule a service. I agree that I appreciated being told that I could come in at a later time than scheduled because my job had me working later. However, customer service changed after I arrived, an older white woman who checks in customers for services stood in a separate room and continued to talk to a coworker while she saw that another woman and I stood in line. When she finally returned to her desk to begin checking us in, she rightfully assisted the white woman who was already in line first. When it was my turn, she allowed an older white man who had a white woman to be assisted when they all of a sudden approached her knowing that I was visibly waiting to be called next. She willingly assisted them then finally called me to her cubicle. First of all, she frowned as if she couldn't squeeze me in when I explained the situation to her about how a gentleman told me that I could still come in later. She quoted me an oil change price of $250!! I asked her when did the price get that high and then she lied and said it has always been that price. I told her that I always get my oil changed at MBLR and she continued to argue that she has worked there for a long time (although I have never seen this woman's face there before) and said that it has always been $250 making me feel as if I didn't know what I was talking about. I then asked her about using a coupon I had then she told me I couldn't use it because I didn't meet the minimum price. I inquired about how could I use the coupon then she explained that I had to spend at least $300. When I tried to do that, I was still quoted a price of around $400. I had finally had enough of the poor customer service, hiked prices, and deception of MB marketing coupons, so I finally totally canceled services and left. I am saddened to see how clearly discriminatory MBLR is and has changed over the last 6 years of me owning my vehicle. Makes me wish that I had not purchased a Mercedes nor have any desires to purchase another one. I would rather take my vehicle to Firestone for services than you where I do not have to deal with clear discrimination and overpriced services!

  Danny Burgin
2 months ago
Dewayne was absolutely amazing salesmen, went above and beyond helping me with my car buying experience. Love my new Mercedes-Benz

  Brenda Killough
4 months ago
Kym was excellent in the service department.Our car was spotless when we picked it up and they did a fantastic service job. Everyone at this dealership was kind and courteous.Highly recommend.

  David Hughes
a year ago
We were greeted by a young man Matthew Martindill. He was very nice in showing my wife 3 different cars and driving her around in each. We told him we wanted to think about it. He was not pushy and followed up 2 days later and I informed him we would take the car my wife had decided on. Excellent experience I am sure we will purchase from Matthew again.

  Emily Berry
6 months ago
I highly recommend Jamie Jones! She was great to work with and went above and beyond to secure my desired car. Jamie kept me well informed along the way about timing and the next steps. It was a pleasure working with Jamie. I highly recommend Jamie Jones. She deserves more than 5 stars.

  Ezell Smith
5 months ago
Professionalism! My wife and I experience was great. Our Sales guy Mr. Matthew was awesome! He listened to our wants/needs and found the perfect vehicle for us. Highly recommend!

  Tim McDonald
4 months ago
Patti Riley, the salesperson is the absolute best. The dealership was great and did a wonderful job in the entire process of buying and financing the car purchase. Experience could not be any better.

  Vicki Vowell
2 months ago
I recently had my Mercedes serviced. I had a problem with the process but Tae Thomas, Service Director, immediately corrected the situation. I have been a customer for more than 30 years. The professionalism of Mr. Thomas and the entire Merceds Benz of Little Rock staff is the reason I will continue to be a good customer. Thank you for the excellent service and experience.

  Ann Winston
2 months ago
Spencer was great, he was knowledgeable and worked to get my daughter the monthly payments she needed. The gentleman in finance was very helpful and knowledgeable as well. Now I want a Mercedes too!

  Tonya Scott
2 months ago
Kim is very informative, assists, explain.She go over and above her job.She always make me feel like I m priority.Everything went smoothly

  Boujee Bree
a month ago
Paul in the service department is the G.O.A.T. He s transparent, honest, and overall a person of integrity. HE NEEDS A RAISE ASAP lol anyways the service departments customer service always exceeds my expectations. Wishing the team blessings !! p.s. BUY YOUR CAR FROM COREY

  Asein Rousell
a month ago
My 2021 GLE 350 has been in their service department for 7 months and counting due to a warranty issue. I highly recommend going to Park Place Dallas to purchase or service your Mercedes, it s worth the drive!