McLarty Collision North

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carleen Zacher
2 months ago
My beautiful Nissan Sentra got hit by a rouge tire. It damaged the front bumper and some plastic things it was connected to. McLarty North Little Rock did a fantastic job. She looks brand new. They even vacuumed her out:) Would recommend.

  chris davis
11 months ago
Dropped my Camry off for a recall paint job and had a couple things replaced during the process to came back to a beautiful painted Camry!! So far everything looks incredible and the fact that it came with a lifetime warranty is a plus!! They even had the car detailed when I picked it up which was something I didn t expect but greatly appreciated! Will definitely be using them again in the future!

  Joseph McSpadden
3 months ago
I m giving four stars because they kept my car longer than estimated and I had to call them to get that info. Everything else was great but when I need to plan ahead, I would like information about my vehicle, especially when it is delay in me getting it back. Even the final pick up date was a surprise to me.That said, they did do a really good job and my car looks great. Everything else was perfect.

  Emily Jane
2 months ago
I had the best experience I could have asked for there! I had a bad encounter with the Enterprise next door (go to Hertz for your rental. They are in the same building as McLarty Collision and they are 10X better) and McLarty Collision was so understanding. Erin specifically made my stressful situation not stressful at all. This collision center is professional, their work is good, and the people there are wonderful. I will be coming back if I need any other body work done

  A Bramhall
2 months ago
I m extremely unhappy with the way my vehicle looked when I picked it up and they did not do everything they were supposed to do. When I took my car in for a new bumper, I had two very cloudy front headlights. I have actually tried multiple times for years to improve the clarity and have never been successful. Therefore, I am well aware of what they looked like when I dropped it off. The first thing I noticed when I went to pick it up was that there was one clear headlight and the other one was cloudy. I was very clear that it wasn t the same and I wasn t happy with it. The headlights were not even a part of the repair order. The employee looked at a picture of the bumper which showed a cloudy headlight shining in the sun saying it was clear when I brought it in, but I am more than positive that it wasn t. It looks terrible! Even the employee said it looks bad. I asked her why they would tell me to come pick it up if it looks bad?! She didn t answer me. She then proceeded to tell me that she didn t believe me and that they didn t touch the headlights. Clearly someone did something to one of the headlights. It s blatantly obvious. I have photos. It looks terrible. I believe they broke one of the headlights and replaced it with a used one that was clear. It does have some wear, but it s obviously newer than the original one. I admit that I probably didn t handle it properly, but it was absolutely appalling that they would not have replaced both to match. They may have been cloudy, but at least they matched before I brought it to McClarty Daniel. As I was leaving, I got into the car and the front passenger side airbag light was on, just as it was when I asked them to please check it as well, because it had not been on until my vehicle was hit from the front end. It didn t deploy the airbag, but it did something that caused the light to come on. That was not even addressed at all apparently and at that point I was just done with them. I am still driving around with two very mismatched headlights and an airbag that is not safe. Thanks so much McClarty Daniel. I will not be returning or recommending your service. I m extremely dissatisfied.

  Jennisha Turner
8 months ago
I wouldn t recommend this place to anyone! Our vehicle was here over two months due to a collision. During that two month period, we had to beg for updates about the progress. Every time we called, we were treated very rudely. We attempted to speak to the manager who failed promises regarding updates regarding the vehicle s progress. We picked up the vehicle yesterday and already returned it! The vehicle s check engine light came on and the vehicle is making a loud roaring noise; it sounds like a go cart. This was extremely shocking to me because the service department signed off on the vehicle agree that it was inspected and ready to go. When we looked under the hood of the vehicle, we also noticed that the windshield wiper fluid was empty and the line that connects it wasn t properly placed. If those mistakes are mistakes that are noticed by just opening the hood, can you imagine what is going on beneath the things we are unable to see. When we returned the vehicle this morning, we stood outside because the door was still locked although it was after 0730. I called the establishment to inform the lady who answered the phone we were outside. She answered the phone annoyed and hastily said okay and proceeded to hang up in my face. When she opened the door to the establishment, she wasn t happy. We talked respectfully to her but her attitude towards us was rude and very defensive! At this moment, I became upset that she would argue with a customer. She informed us that the vehicle came in making noises. I reminded her that the vehicle was wrecked and that she was extremely rude and that I didn t appreciate her hanging the phone up in my face. I walked outside bc she started yelling and I didn t want the situation to escalate further. I allowed my husband to handle the situation and walked out of the building. When she did a small inspection of the vehicle, she agreed that windshield wiper fluid should have been filled and that was their mistake. She then proceeded to say that we don t check the engine light bc it s a collision. The engine light was not on prior to the collision. This is so unacceptable! Our biggest regret is trusting them with our vehicle. We choice them due to their great reviews but out experience has been anything but great! Honestly, I think this is just how they treat their brown customers because I ve witnessed them being polite to other customers. If they weren t able to properly fix the vehicle, this could have be informed to us before accepting the job and wasting our time for over 2 months. We are professional people and I would advise anyone else who is also professional to avoid this business!

  Chris Peschek
5 months ago
Had my 2018 C-HR repaired recently after an accident this summer. Now that I have it back, it feels as though it rides better than it did when I first purchased it 5 years ago. A+++ repair job, thank you. Highly recommend this shop,

  Jennifer France
5 months ago
Although it took awhile to get my car it was more to do with insurance not responding quickly. My cat looks brand new after tornado damage. When I told Nicole I needed my car by a certain time to go on a trip, she talked to who she needed to to make sure it was done. I was also told to come back if I as the owner notice anything off.

  Chris Zimmerman
4 months ago
We were in the middle of a trip and had car issues. McLarty was very helpful getting our car back on the road so we could drive back to NC. We highly recommend them for any repair work; customer service is clearly very important to this company!

  Kaitlin Wood-Lott
3 months ago
Did a great job on the repair. Only didn t get 5 stars because they estimated 6 to 8 business days on the repair and it took 11. Also their communication on the status of the repair could use work as I didn t know it was running behind until I called at the 6 day mark.

  vivi analita
6 months ago
I would not recommended this place to anybody!I bought my car due weather (tornado ) since April,They barely give you any updates and very less communication!!!i had too call them over and over !After waiting couple months for my sienna DONE, I found out a lot stuff they not done properly! I had to bring back every time and last week I found out some more problems with my car, try to call the guy there and he said he had to ask his BOSS!! Witches nothing they do, after wait a week he told me he had to ask manager and manager was out town, i wait until now and still doesn t have any news from them!!!!They say is LIFETIME WARRANTY, if life time warranties why you have asking permission for repairs my car!! And doesn t have any call back anything!!VERY DISAPPOINTED!We are professional people and I would advise anyone else who is also professional to avoid this business!

  Kayla Saviers
a year ago
The best collision center in Little Rock! The ladies up front (sorry I forgot their names) were beyond knowledgeable and helpful and got me taken care of in a timely manner and explained everything down to the T. They kept me updated on my car throughout the weeks it was there which I so appreciate. The techs that worked on my car were also amazing and my car was back to me in no time! I can t say enough about how great of an experience I had working with them. Thank you!Services: Transmission, Body & Trim

  Patience Cary
4 months ago
Incredible work and the staff is great! Nicole was a huge help during the entire process! Remarkable service from everyone.

  Bettyjean Plemmons
7 months ago
Someone hit me from behind in my 7 month old new vehicle. .Sine the 1st time I called I had so many questions and the gentleman who answered the phone answered all my questions. When I dropped off my vehicle they answered more questions and with a smile. The time my vehicle was there they communicated with me and I even got my vehicle back when they told me . I highly recommend this place to anybody and if I ever need more more done I will definitely return. Thank you all for everything you have done.

  Stacy Schmidt
2 years ago
The initial work seemed to be fine. However they peeled off part of the paint on my car and even after several emails and calls I cannot get anyone to call me back about getting their error corrected.

  Misti McConnell
5 months ago
Overall, customer service received was adequate. Repairs took a couple of visits to tweak everything properly.

  Angela Mahairi
11 months ago
Do NOT use McLarty Collusion North! They have had our car since the tornadoes that came through Little Rock and still have not even began work on the vehicle. They do not communicate with you. You have to call and go there to get updates on what is happening, and they continue to not give you accurate information by telling you lies about when your car will be worked on, saying they have available technicians to start work now and should be finished in 8 days. We are still waiting to even begin repairs a month later.Service: Body & Trim

  Caleb Beaver
a year ago
Did an awesome job repairing my vehicle. Was a little behind schedule but I'd rather wait for the job to be done right with the right parts instead of being rushed and not done right. Just wish the photos were more a little more detailed with the repair process steps. But over all no complaints.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Veolette Pennington
a year ago
Definitely recommend this company!My vehicle was rear ended. They worked with my insurance, repaired my vehicle. It looks like it did before and their customer service was great! Husband used prior to me and had great experience also.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Buff Orpington Life
a year ago
I had used them years ago when my VW bug was sandwiched on I 30.When my insurance mentioned them for repairs, I knew they id great work.I'm glad I chose them a second time. They didn't disappoint.It took a bit to get parts in. (Supply chain issues)Nicole stayed in touch and kept me updated.Great service and communication.Services: Painting, Body & Trim

  Tommy Metthe
5 months ago
Friendly staff, was able to get me in early due to a cancellation. Car looked great when it was done!

  Josh Goshien
11 months ago
I used Mclarty collision for repair on my truck after a wreck. They did excellent body and paint work. Kevin Blanton was very informative and stayed in communication weekly. The Mclarty team was very attentive to me as a customer and made the process a breeze. Anything that involves insurance is never easy, but it was with Mclarty Collision and Mr. Kevin. Will definitely use them again.Service: Body & Trim

  Keith Allen McCourt
a year ago
Never will I EVER use this company again. Took it in for hail damage and was told 3 weeks to a month. I thought that was a long time, but it ended up being 2 1/2 months before they were complete. One excuse after another.Finally got my truck back but it had bad weld spots, sanding dust all inside, buff marks all over the vehicle, and a wind noise coming from the door. Still waiting to get those fixed. Rep was supposed to call me, but haven't heard anything yet. Typical.Stay away.EDIT: I refereed to a problem being 'bad weld spots'. I was informed by the business shortly after I posted this review that it is not 'bad weld spots', but instead 'seam sealer' that needs to be removed and refinished.I have also heard from them and scheduled my vehicle to go in to get everything (hopefully) repaired.Service: Body & Trim

  Ben & Lindsey Andrews
2 years ago
Front desk lady is great. The work done was pretty good. Car came out with melted paperwork stuck to the dash. I went back in and asked them to fix it. The gentlemen that came out to investigate seemed annoyed to have to deal with it, even though it was their employees fault. It was fixed . The repair also took about twice as long or more than estimated. I don t know what is normal for most body shops and it might have been beyond their control, as insurance was a bit of struggle to deal with.

  Matt Gallagher
a year ago
The work performed appears to be good. However, the tail lights were not reconnected when we left the lot and the check engine light has been on as well. Hooking up the tail lights did not correct the check engine light problem.

  Gwenn Higginbotham
a year ago
This morning I came into McLarty Collision North to get an estimate of damage done to the driver's side front door of my car as a result of accidentally driving up on a curb in a parking lot several days ago. After this incident, I had been struggling to open that door from both the inside and the outside and it took tremendous force to force the door open. The two ladies at the front desk, Beth and Katie, both waited on me and told me the news that they could not get to my car for several days. When I explained to them that I had been unable to open the driver's side front door from the inside after arriving home last night and had a great deal of difficulty moving to the other side of the front seat to the passenger door to finally exit, one of them went to talk to Kevin Blanton, one of the collision estimators. In just a few minutes, Kevin came to assess the damage to the front door and was able to quickly resolve my problem in just a matter of minutes. I am sure that if Kevin had not fixed the door, I might have become trapped inside again. I cannot say enough good things about Kevin, Beth and Katie and their excellent customer service and resolution of my problem. All three of them were compassionate about my situation and took time to be friendly and professional, despite having other customers on the phone and in the office. I would highly recommend McLarty Collision North to anyone needing quality auto work done and wanting to receive excellent customer service. I felt like Kevin Blanton, Beth and Katie treated me as if I were a family member and I am most grateful to all three of them!! - Gwenn Higginbotham

  Savannah Strauss
a year ago
I called to try to set up an appointment to get a quote on the damage on my car. The guy on the phone wouldn t listen to me when I said I just wanted to get a quote before accepting a check from insurance and said they would handle with supplemental (which I m sure they would and I know this is how things work now) but I wanted to get a quote before finalizing with at fault insurance company I asked several times to just get a quote for this and he keeps giving me to same answer as far as the insurance goes which wasn t what I was interested in and then decided to get smart with me and tell me $3000 when I responded I m sorry? He said there s the quote you wanted I said you haven t even seen my car and basically told me he wasn t going to be willing to give me a quote. When I do get my car fixed it won t be through here because of this interaction. I understand they can t give a full quote because more stuff shows up however I feel that it was completely unnecessary to smart off a random number as a quote to get me to shut up.

  Tim W
a month ago
Good communication and the repair work turned out perfect.

  Kaitlyn Thompson
6 months ago
Great service by McLarty Collision for the second time! I ll keep waiting in their que and come back here because I know the repair will be done right!

  Gabrielle Salazar
a year ago
Very nice people and my car was complete the morning of the estimated repair date. My car was fixed to my satisfaction and also cleaned inside and outServices: Painting, Body & TrimServices: Painting, Body & Trim