Gwatney Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christina S
a week ago
Low credit score, post bankruptcy and they still worked with us beautifully. Low down payment and we left with the car same day. Ask for Derik

  Belinda Strate
a week ago
Took 4 days to get 2 tires put on with no communication of what the delay was. Meanwhile I m struggling to get to work and back because the dealership had NO vehicles I could use.Picked up my vehicle that I had washed prior to hitting the pothole that busted 2 tires. It was filthy on the outside with grease on the door handle.On top of this, when I entered the building to pick up my vehicle, I was told to wait on Rob. No one else was waiting but me and people kept passing me over until I spoke up. No customer service. I don t even bring my vehicle here to get serviced even though I purchased it here. Was told the tires I bought would have to be mounted on the same side where they had went flat in order for it to function properly.I picked it up and the tires were placed at the back, which is where I wanted them.Very dissatisfied

  Brenda Coleman
a week ago
I had to take my car to Gwatney Collison due to a car accident. The receptionist at the front desk was so nice and friendly. Rashun took great care of me concerning my vehicle. He was thorough, very knowledgeable, and just down to earth. He dropped me off at Enterprise and just let me know that it would take weeks for my vehicle to be ready. The facility was absolutely clean! Thanks to everyone for making me feel at ease. I highly recommend Gwatney Collison if you have been in an accident!!

  A. A. Rawn
2 weeks ago
DeAndre is the best! Super courteous, extremely knowledgeable, and most importantly - he's honest! He explains prices and costs with a superior depth of understanding of the nuances of the market. He's truly a master of his craft.

  Linda Ackley
2 months ago
We had an appointment for 9:30am. We left the pickup at 6am and went to pick it up at 4pm. We had dropped off our key in the night drop. The person we made the appointment with, in person, was not there. She had not entered our appointment on the computer. Nor did she inform anyone about the appointment. They did not check the overnight drop box until very late in the afternoon. No work was done on our vehicle. That put us in a serious bind as we were leaving the next day for NY state. We were told that changing the transmission fluid was a 5.5 hour job and could not be done before we left, call us when you are heading back to AR. We should be fine as changing the fluid on our pickup was not due until 100,000 miles. We were over 98k already.Will we have them do the work? Honestly not sure.

  Gretchen Crippen
4 days ago
Rashun Hopson was the most respectful, happy, and helpful person I have had the pleasure to work with for a repair and estimate. The kindness and professionalism is definitely his strength and he does a fabulous job of making sure the customer understands what is going on. Thank you Rashun!!

  Ladonna Eden
4 months ago
My son bought a vehicle in November from these guys. Got the paperwork and they had added a warranty for over $4000.00. My son told them he did not want a warranty. I was in the room along with my daughter in law. The sales price was not what he had agreed to give for the vehicle. They all seemed to be nice, but this is not customer service. I would not recommend anyone to purchase from this group.

  Michael Libby
2 months ago
What s the point in having me make a scheduled appointment for a leaky sunroof if it still takes you almost 2 business days to start work on my car? $400 for diagnostics, water testing and the repair of two zip ties and having my car for almost 4 days?! Oh best part, still leaks guys. But you ensured me the leak was gone. Never again, back to Goodyear.

  PamB
a month ago
When I pulled into the bay, I sat in my car about 6min ans no one walked up.I walked inside while I await another 10 min. One person on the phone, the lady taking payments, and one guy was just talking to tech from the back.I got an oil change and tire rotation. When I left, my truck was riding funny, so I checked my tire pressure, and their all different 37, 39,44,40The cst service is bad here, never a hello, good morning, nothing..The 1st word from your person was, "Is this your 1st time here... when I've been coming here 3 years since I purchased the vehicle. They have a computer use it!!!I will never buy from this dealership because of the poor service department.

  Natalie Bailey
3 months ago
They were very patient with us regarding our budget and family issues. Mr.Travis Derreck is a kind person. Mr.Cory is a great guy as well. They pulled strings for us and we appreciate it so much. I 10/10 recommend!!!

  Nicole Lilly
a month ago
Love their service center and the people who work in that department. I am disappointed in the guy who sold me my 2020 kia optima. He promised me a free oil change, and it's going on a year of me having my car, and he never followed up. Don't make promises that you can't keep to customers that trust you have their best interests in hand.

  Beth Taylor
3 months ago
Everyone is polite and helpful. They took us somewhere while they were working on our car, called us to let us know about progress and time frame, and came and picked us up. Calling in and telling them what we needed done ( because of hitting a pothole) was easy and they made the whole process simple.

  Donavon Tony
3 weeks ago
Gwatney has always given great service in a timely manner. The team is friendly and welcomes any questions one may have. I am a returning customer for over 10 years

  Chris Heil
3 months ago
AB was great. Even grabbed some personal belongings for me that I left in truck the following day and then spent hour showing me how to use equipment. Everett lost a good customer and Gwatney gained one. Thanks

  Jenna Flott
5 months ago
Best vehicle buying experience I ve ever had. They offered me a great price on the first pass, no games. Keith was polite and communicated with us every step throughout the process.

  Maria Swicegood
3 months ago
This is the second time that I have had work done with Gwatney Collision. Wonderful service and always great at keeping you informed of progress.And also have the car cleaned inside and out when I pick up the vehicle.Thank you.

  Mariah Cobb
a month ago
Gwatney has already gone above and beyond keeping my car in tip top condition. They are usually able to get me in for same day service and work quickly to make sure that I m back on the road as soon as safely possible.

  Ronnie Franklin
a month ago
My experience I felt the service staff was incompetent. Unable to use my points which I asked for prior to appointment within the app. Service manager and sale representative wasted my time and money being unable to maneuver through a common GMC app to initiate the transaction. More interested in selling additional service items than taking care of the customer in my opinion

  Wayne Smith
a month ago
Easy appointment and professional service representative (Rob Regnas) was excellent. Very courteous shuttle driver to and from dealership was professional as well.

  Jeff Vance
7 months ago
This was our first time dealing with your dealership. The parts department was very friendly and helpful getting us the tire we needed quickly. The service department was a great, friendly group of guys! Special thanks to Stan, he was very helpful. He got us in really quick and made sure we were taken care of.

  Yvonne Holley
4 months ago
AB was the best car salesman I have ever dealt with. He made the whole experience fun. I would give him an 11 out of 10.Everyone else was also very nice.

  Lisa Daniels
10 months ago
I cannot say enough great things about my experience with Gwatney and especially Mr. Darren King (DK). After weeks and weeks of searching, test driving, and even going so far as ordering a new Yukon. DK came in on his day off to show me something special that just arrived and within hours I had my dream Yukon Denali!! Again thank you DK and Gwatney for providing our family with a wonderful vehicle to make so many new memories in!

  Krystal Sams
5 months ago
Excellent place to purchase a vehicle, John Youngblood was a great salesman!! He really provided me with a tailored, hassle-free experience! 10/10 would recommend.

  Kathy Gahr
3 days ago
Friendly and professional staff and fast great service! Very satisfied! Highly recommend!

  Michael McCaa
a month ago
AB was a very service oriented person. He was very helpful and one reason I decided to deal with him.

  Adrishi Yadava
6 months ago
Literally the best car service/dealing experience I have ever had! Hands down. The staff gave me the best offer! I couldn't trade in yet because of personal reasons but if and when I am ready to, they are definitely getting my business! Highly recommend it!

  Ms Smith
6 months ago
As a woman my experience with them has horrible! They had my car for almost 6 weeks and returned it worst than It was when I dropped it off. There is a loud clicking noise coming from the left wheel it sounds very unsafe to drive, they were aware that I would be traveling and sent me packing with no offer to correct the situation. Tim in the service department admitted to me that they replaced something that could have caused my new issue but told me I needed to let the car settle while driving it to Texas And before they would consider fixing the problem. I feel unsafe and fearful to drive this car after allowing them to repair it. They received almost $10,000 from my insurance and basically said screw me after they received payment. I have informed my insurance, my family and friends that rode in the car prior to them taking possession of it that should I be involved in a accident to sue if anything happens to me. Please beware of this dealership. I now have other issues not even 24 hours after receiving my car that were not present before taking my car to them. They seem to only car about money and not people, my services were rendered by Rashaun in collision and Tim in the service department.Women Please Beware!!!PS while in the lobby could hear senior staff on the phone with another customer with similar dissatisfaction and her saying you could sue us but imagine all the court fees you ll have. are going to pay or not you owe us $750.00. It seems Intimidation over customer satisfaction or quality is the name of the game here.Last night after reaching Houston the noise got worse and there is a very rough vibration now.

  karen dill
4 months ago
I was met by Andy. He was prepared with paperwork and was very respectful. The service dept diagnosed the issue and I was kept informed during the process.

  Adam Wolf
2 years ago
Well I went here to this car dealership with just "Looking around" in mind. I was approached by a man named John Youngblood with a dashing smile. He wasn't trying to hard to oversale anything, actually seem like he cared what I was looking for, was straight to the point, and overall was very comforting. I went home to talk everything over with my wife. The next morning I called up Mr. Youngblood to arrange a meeting so him, my wife, and I could sit down to talk. He looked over all of our finances and layed out all of our available options. Talk to us about specs of each vehicles, went over all the features that would suit my wife and I. We started the test driving of the vehicle's, and we had to drove 5 or so cars. John made sure we like how it rode and was quick to say they could tune up everything and make sure she purrs before coming off the lot. Afterwards we talked once more after he gave us snacks, water, and peace of mind that there was no need to rush a decision. My wife and I went home that night with alot on our minds. The next morning my wife woke up, made coffee and told me which cars she like and disliked. Leaving me with the ultimatum of choosing. I ended calling Mr. Youngblood to come up there to see him. We see John and told him we're ready to start the process. Everyone knows the paperwork stage is always long and miserable. Fortunately for us we had John! Now you can only speed the process up so fast because no matter what it takes time. John is a guy who stays on the ball though. He was very comforting as we waited around. Later that day we end up walking out to our brand new car! We got a 2017 Toyota Rav4 XLE. Here is a picture with my beautiful wife Brianna, John Youngblood and our new car! Couldn't ask for a better salesman, next time we look for a car or truck we will 100% be going through John again! Oh by the way John you still owe me that beer!!

  Santos Benditos
3 months ago
Our experience on buying a car from this dealership was amazing we get there we pick a car that my wife and I like it and we took it to test drive and short time we as driving out whit our new car thank you very much to the sales man he is the best