Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shawn
3 months ago
I purchased 3 sets of tires last year for all of my vehicles. I've spent a lot of money at this location I came by last Friday to get a tire rotation and was told it would be a 3-hour wait.A 3-hour wait for a 15-minute job? Something that could have been done quickly. I will not do any more business with Firestone they are quick to sell you a product when you need it but they will not take care of you after the sale.I went to the LR location and was given a 7-hour wait time. I was told they were waiting to hear whether or not the store was going to close due to a few snow flurries.I reached out to corporate asking for the District manager to call me. I was told it would be 3 business days and I would get a call. I haven't heard anything. That's goes to show they don't care about the customers. Do your business else where. I strongly encourage it.

  William Hogue
2 months ago
After a horrible experience at another location I thought I should write a review for this location. I've used this location for more than 15 years. I have never had a bad experience at this location. They just took care of me after the other location wouldn't.The employees and management is great. They price match if they don't already have the best prices and they almost always do. They have had me on the lifetime alignments for almost the last 15 years. The location is perfect. They are pretty quick but there are places to eat right next door and the mall is across the parking lot so you can have something to do while you wait.Thank you again to the management for all your help!

  John Apostolovic
a month ago
I destroyed a tire the night before, and came in without an appointment in the hope of a speedy replacement. I dealt with Chas and Dante who were both super helpful. They estimated 90 minutes, I went for a walk and returned at around 90 minutes and my car was good to go. Thanks guys much appreciated. No promises and no excuses 10/10

  Mark Young
2 months ago
They were able to fix the issues I came in with quite easily. Of the recommendations they suggested for other maintenance, most actually made sense, and they were able to get me a few discounts to help out on the price. Afterwards, the car simply ran better and felt better. Overall, I was quite satisfied in the service.

  Michael Herrington
2 months ago
Firestone on McCain mounted my tires new and I then bought the lifetime alignment. I brought it back in November to have the tires rotated and balanced..granted I live nearly 2hrs away but I was pleased with the last alignment I had there but that tech no longer works there.. notices my tires had extreme outside edge wear. I only drive hwy miles. No rough roads.. they said the toe was off and the caster and camber was maxed..I said that is impossible... they had a different tech align it the next day who got the caster and camber right..I wanted to look at the printouts. What I saw is the first tech didn't make an effort on the caster and camber..I also saw that they had my truck as a v6 and it's a v8..I mentioned that to the service advisor and he told me that didn't matter. I once was ase certified in suspension and brakes.. they changed it in the system after I mentioned it and realigned it and got it right..I believe the tech in November caused the wear and ruined 800.00 in tires.

  J Johnson
3 weeks ago
What's the point of spending $180+ for lifetime front end alignment. They talk it up when selling you the value of it but never honor it. This marks the second time this location has come up with some excuse on why they can not honor my lifetime front end alignment. The most recent excuse was because my steering wheel was turned. Does that make sense to anyone? For the second time I am having to take it to another shop to pay for them to do it with no problem. Make it make sense. DO NOT GO WITH FIRESTONE FOR ANY WARRANTY!!!! THEY WILL NOT HONOR IT BUT WILL GLADLYTAKE YOUR MONEY!!!

  Dalton Carney
a month ago
Fixed a leaking tire and back a few hours later as it was still leaking. Not a big deal but lost 4 hours overall.IN RESPONSE TO THE "RESPONSE FROM THE OWNER":Jason,So, in addition to my time lost as mentioned above, you'd like me (i.e. a non-employee), to build and submit a report to your inbox instead of taking ownership of your store and database information. No thank you.I will give a compliment that your front-desk customer service reps were pleasant and professional, hence the 2nd star.

  Matthew Hickerson
5 months ago
Stopped in to get new wiper blades (it's company policy). Waiting almost two hours for them to put wiper blades on. While sitting in the waiting area, I listened to the two customer service reps talk negatively about every customer that walked in after they left. When my wipers were finally installed, I left, but quickly realized they didn't remove the plastic guards off the ends of the blades. After waiting almost two hours, I still had to finish their job.

  Jesse Lemons
2 months ago
Have always had good service from Firestone, until now. Dropped my vehicle off for a fuel pump sending unit. Cost $117 for them to diagnose and get the code. Fuel pump was never removed to inspect. Quoted outrageous price $1100 for a pump I bought from dealership for $99. Cover for fuel pump left off, screws left in trunk. Very dissatisfied with the service received at this location.

  Bonnie Curlin
2 months ago
I feel like I am a very special customer I know I am! The turn around time was quick for my particular service call, and all advice for needs of my car are honest and flexible with what is important and what items can wait until a future visit.

  Matt Mitchell
2 months ago
Great customer service! Chaz and his team certainly run a good operation, so much better than my local firestone in madison ms. They took care of a wheel balance issue relatively quick on a busy day. They were professional across the board and i highly recommend this store. Thanks, chaz!

  J White
4 months ago
Once again, the team at the McCain location went above and beyond to take care of the needs of my vehicle. Chaz and Michael were both helpful and able to diagnose the problem and fix it the first time. My confidence in times past is once again renewed. Chaz also reminded me of using the Firestone CC would get me NO interest financing for this unexpected expense. I am very appreciative of the continued outstanding service the team here provides every time.

  Gwen Forrest
a month ago
Treated very professionally. I was dreading it but was pleasantly pleased with the whole process. Dana & her team are the best!

  Eric Blankenship
4 months ago
Ok update: they suprised me and GAVE ME A NEW TIRE! WHAT?! SAID THEY WERE JUST GOING TO GIVE IT TO ME! WOW SHOCKED!I came here knowing better and this also proves I know better to come here! Needed a flat repaired and told them it needed a plug repair and needed a patch and tire rotation. Turns out still leaking and had to come back. They said they needed to order more patches made me wait a couple of hours. When I was younger, this place would take advantage of me so I stopped coming here! No patches! Really?!!WELL THEY WERE GRACIOUS SUPRISINGLY! THANKS FOR TAKING CARE OF ME! 2 hr repair

  info a-absolutemoving.coma-absolutemoving.com
2 months ago
I had new tires installed on my wife's car on Saturday, 2/3 but I had to air the passenger front up in the driveway on Sunday and she had to drop it off on her way to church.Im a long time Firestone friend and I remember when that would never have happened

  stlouis314314
2 months ago
Out of the other Firestone in the area, this location's staff is the best they took the time to both show me the problem's and show the work that was done.

  H.A. Cross
2 weeks ago
They've always have done great for me and what I've wanted done work wise and have done a great job doing it

  Jeanne Brooks
2 months ago
Had a diagnostic test due to engine light on was charged 900 some dollars, claiming to fix the problems only charged a hefty price, engine light still on, i feel I have been taken advantage of. Not even a week old. If I take it back they will say its something else.

  jackie wiler
2 months ago
Dana is amazing!!! She's friendly and she always tries to find savings for my car repairs!

  Betty Woods
11 months ago
I'm Thankful for Josh and the Firestone Team for Diagnosing my car and not tacking on extra cost. They were very thorough in making sure i knew everything they had to do before they began. Thanks for the excellent job!!!

  Eric Neyland
a year ago
AMAZED by this honest hardworking company with GREAT WORK ETHIC and fast repairs. Not only did they give me a fair price, complete the repairs, and wer very communicative. They did not make me nervous of being ripped off. Just spent $1500 and 2 weeks trying to get jeep fixed from AMERICAN AUTO IN BEEBE, ARKANSAS and got my vehicle back worse than before. THANKYOU SO MUCH FIRESTONE FOR TAKING PRIDE IN YOUR WORK AND DOING THE JOB YOU WERE PAID TO DO!!

  Thomas Talented
a month ago
The lady answering the phone don't listen. Short attitude. Bad communication. Interrupts. Don't follow directions

  sugarbabydog dover
a year ago
I have frequently try to go to this business. They never let you have an appointment or even get on a list to come back. They are not customer friendly at all. They will not cater to the customers needs at all. They only do what is convenient for them. I will not go back. I used to use them before Covid. Not anymore. They have a whatever whenever attitude. The location is the only thing that keeps them in business.Service: Oil change

  Emma Rucker
10 months ago
I stopped in this morning to fix a nail in my cars tire and Dontae was super helpful! He helped find a second nail with inspection and then arranged for both nails to be removed and plugged. Great service and done within a few hours! Highly recommend talking with Dontae!Service: TiresService: Tires

  Brittney McFadden
2 years ago
I am thoroughly disappointed in the lack of service I received from firestone. Previously, I've had my oil changed and tires rotated and my wheel lock was lost. I figured it was a minor issue and let it slide. This time I had a car towed in on a Thursday to be checked out so I could purchase it. I asked for a diagnostic. If it came back okay, I wanted the full service package, oil change, tune up, etc. I was told it needed a battery and nothing else. I again asked for a diagnostic. I was told it would be the next day, Friday, which was fine. I called the next day and no one answered. No one called me back. I called Saturday and was told the car was ready without any details. I wasn't able to pick it up until Monday. When I picked it up, I asked about the diagnostic and was told I needed to take it to the dealership. I asked if everything else was okay and was told yes. I paid for the battery, wire test and started home. I got down the street from my house and the car ran hot. I made it home and read the sheet and it stated the car wouldn't stay started. If a car it running hot, it doesn't stay started. No one said anything to me about this. If a diagnostic had been run like I asked, I would have known and had it towed to a radiator shop. This is bad business.

  Tiffany Perkins
8 months ago
They are amazing!!! They go above and beyond here. The shop manager, Chaz, was a life saver! The customer service is top notch, the prices are great; it was an overall great experience. Will return!

  Rand Johns
2 years ago
It depends on which location. But in my input, they should stand on the 3times guarantee!! I have had a few times where they didn't put all of my parts back the way they were. This is upsetting. Once, the manager and I had a few words, because when I got my car back, It was acting crazy, wouldn't stay running windows didn't work right. Called the manager and he was only interested in his workers opinion. That wasn't professional at all!!! I had to figure out how to get my car(11'G37) by utube.

  Jesus Leonardo
3 years ago
I came for a tire rotation and alignment. I have the lifetime alignment and I can't use it because they want me to get new tires because the mechanic says my tires are worn or something. I get that they recommend that but it doesn't matter what they say, I bought the service. I expect the service. It wouldn't have been so bad if I was told this early. But I waited in the lobby for 3 hrs and it took me asking to get an answer. I took time off from work for this. I'm angry, disappointed, and i feel robbed. But it's okay, I can only control my actions. The service advisor was: 03 Dustin.I am truly disappointed at what I once consider an awesome company. This is my experience, I hope anyone reading this have a better outcome.

  Nemy Bunny
2 months ago
Not a location I would recommend, unwilling to do the work and store manager has a poor attitude.

  One Mike to Live (One Mike to Live)
a year ago
Came for a simple tire rotation, and learned a few things in the process. It's good to know that the crew here cares about keeping you safe, by identifying potential problems and advising preventative and/or necessary future repairs. Thanks for keeping my old truck going, Firestone, and for helping to insure my journeys are safe ones.