Dollar Car Rental

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Randy Alexander
2 months ago
I drove a 4 year old vehicle which is fine.I was charged $100 for fuel when I returned the vehicle full of fuel. When I tried to get a refund It was refused, through an email, which ISN T FINE!!!I will never rent from Dollar or Hertz companies again.It isn t hard to be fair. This isn t fair.

  Heather Lee
3 years ago
DO NOT USE THIS COMPANY!!!* THEY WILL SCAM YOU WITH ADDED FEES THAT WERE NEVER MENTIONED TO YOU AFTER YOU RETURN THE VEHICLE.I am very dissatisfied with this company. My family recently rented 5 vehicles through Dollar and were taken advantage of from the time we called to get quotes until after we had returned the vehicles. The particular vehicle I rented had a dirty mask in the back of the front passenger seat that wasn t found until after we had left the airport in Boston. We were assured due to COVID that all of their vehicles are cleaned and sanitized. Obviously ours wasn t. Prior to returning our vehicles back in at the airport we stopped and cleaned them out as a courtesy. We wanted to leave them in as close as possible to the same condition as when we got them. Once we arrived home we noticed a cleaning fee (that was never mentioned to us one time) had been added to our credit card. It totaled $750 extra dollars for my family for 5 vehicles that were cleaned out prior to returning. We will never again rent through Dollar and will make sure to warn as many people as we can not to rent through them either.

  J Leigh
4 years ago
Worst rental office ever! When I picked up the car, it took an average of 15-20 minutes for each customer to get checked out. Meanwhile one of the staff members was yelling at everyone in line to have their licenses and credit cards ready (so loud and unprofessional!) when she should have been focusing on moving the people she was already helping.Reserved a mid size car and got a Toyota Corolla. (Will deal with the price difference when I get home)Returned the car this morning and the attendant said nothing. No hello, thank you, goodbye, nothing. Thought he was going to fall asleep while he printed my receipt. Zero personality or people skills. Zero!!!We are Hertz Gold Members and the only reason we used Dollar was because Hertz didn t have cars available. Never, ever again. I ll Uber before I have to use Dollar again.

  George David
9 years ago
I reserved the car on line, quoted a price and picked it up at Little Rock Airport. I was not told until I added my wife as a driver at the location it was almost $100.00 more to do this. What's up with that! We had same insurance policy and well past the age of 25. Are they telling me men are better drivers than women!!! I've never paid that charge at any of the other locations I've used.The first car they tried to give us someone had smoked in it and it was unacceptable. They gladly exchanged it. (Replacement Car was Good)Finally when we returned the car the morning we were leaving no one was there to check it in. We parked at a random spot and went to the counter and they were closed. I dropped the key in a drop box and hoped the got the car. This should have been explained to us prior to leaving with the car. They knew what time our flight out was.Bottom line ask for all charges prior to renting from these people.

  Sherry Stich
7 years ago
The good: I had to extend my rental twice (my mother had surgery and her release was delayed seven days) and they honored my original discounted rate. When I returned the car the computer added an early return fee but the agent removed the fee before I even knew about it.The bad: They close at 11:00 pm so if I had been delayed two more minutes they would have been closed, even though the website gives the impression that they will hold your car if your flight is delayed. When I returned my car, I had to go inside to the counter because they no longer staff the kiosk. I'm a Dollar Express member but that doesn't help you at this location. I will most likely rent from someone else when I travel to Little Rock next time.

  Regal Begal
3 years ago
I returned a car on September 19th at 11:00am. Was told to drop my keys in the drop box. It is now 5 days later and I've been charged $136 a day since they can't close out my reservation. I've been robo called 10 TIMES threatening me with repossession and with revoking my rental privileges. I've been on the phone twice with their main office and keep getting told I need to wait 48 hours for an answer. My recommendation is to avoid Dollar and any other brand under the Hertz umbrella.

  Greg Goodwin
7 years ago
When I rented the car and did the walk-around, I mentioned a ding to the attendant. He said not to worry because even if I returned the car with a dent, he wouldn't write it up because the front office would never do anything about it. Seemed like an odd comment. Returned the car and the girl at the front desk said she would have to email me the receipt. When I got the receipt two days later, I was charged for renting the car for two additional days. Called the Dollar number to clear it up and was told it would take a couple of weeks to get an updated receipt. Seriously?

  KK
5 years ago
Do not rent from this place!! Tried to reserve car in advance; however, their website was down. So I ended up being a "walk up" at the airport. Rented a larger car than needed because that was all they would rent to walk ups....first car they gave me had warning lights showing on dash...so they exchanged for another vehicle. By the time I was actually driving away my rental time was well into it's first hour.....not to mention they put a $358 hold on my card..ended up with one of the cars that previously was not available to me as.a walk up...hmmmm. but not at a lower price. Returned the car 3 days later as agreed..full tank of gas as agreed..and because I was 20 minutes late they charged another hour late fee. No mention of the fact that my time was not compensated when I first got the car and it took them an hour to exchange it. The lady at the counter gave me a small credit of $14 to make up for their ridiculous charges and hidden fees. Oh and cost $320 to rent the car plus the deposit has yet to drop off my account so until it does I'm into dollar for a whopping $670 for a 3 day rental of a cherry red Chevy Cruze... seriously...Grown up charges for a teenager car... This is dollar alright...they dollar you to death. Your time is worth nothing however when you're on their time you better bet the clock is ticking...a dollar a minute. Do yourself a favor go to.Alamo...or Enterprise... Or walk.

  Rachel Scott
4 years ago
The rudest customer service I have ever experienced in my life. The so called manager came to "educate me" because I was 6 minutes late after closing and they were gone when my delayed flight arrived. They canceled my reservation, gave the car to someone else without bothering to call. She was talking over me, interrupting and raising her voice. I ended up walking away and going to Hertz. Never ever ever again!

  jackie whitaker
7 years ago
Dollar Rental is a joke. They are the worst rental company I have ever had to deal with. They lie and hide fees so they can rip people off. I rented a car and was never told they would pay the toll booth charges and then charge additional fees to pad their pockets. I had toll fees for $4.76 and they charged me a $60 admin fee. I was never told about this and other companies I have used in the past will bill my credit card as the tolls come in. Not this company they pay them and charge you additional money. The service stinks and now I am paying more money for this bad experience. Long lines, short staff, rude drop off person, and no one outside for return service. I could go on and on. I will never ever rent from them again.

  Leona Thomason
5 years ago
First, I would like to say that I only gave 1 star because I was unable to write a review without giving at least one star. I would give a negative 10 stars if I was able. I have been on the phone for over an hour waiting to speak to a representative about my experience so I decided to write a review while waiting. My step brother was killed in a horrible accident and my family needed to the car asap. I called and reserved a car for pickup at 10:30 PM. My family arrived at 9:30 PM to be told there was no car available because they were not honoring same day reservations.

  Karl Finke
6 years ago
Flew in for a friend's White Coat Ceremony on a Friday morning and left the very next morning (Saturday), less than 24 hours later. Computers were down so there were about 10 of us in line.Once I arrived to the counter I was informed my vehicle was not yet ready as they had to put gas in it. 45 minutes later, the ride shows up and they inform me they had to wash it as well. We finally are able to leave after waiting an hour and a half.Branch is closed when I drop off the vehicle the next day. Fine by me. I follow the instructions printed on my agreement and place the keys in the lockbox in the building. No qualms here.I check my credit card statement the following week and notice the charge is double what is printed on my original agreement. I call the hotline to ask why and am told I kept the car another day. I laugh and say that is impossible as I was on a flight back home. I am then instructed I will have to present my gas receipt and flight iternary to prove this. Appalled by this I express I want a call from a supervisor.I submit the necessary documents (ludriocus). No refund after almost a month. Call back again to be told they made the refund (today) and that no supervisor would call me back since they issued a refund. Great business model.Do yourself a favor. Pay more money and rent elsewhere. Lazy, ill prepared and scammers at this branch.

  Mellyitalia H (Mellyitalia)
6 years ago
THEY STRANDED ME!!! If I could rate negative stars I would! They surely don t deserve even one!!! My flight arrived at 11:00 pm. My reservation was for 11:30 pm or after. I went immediately to the counter from my flight, only to find it was closed!!!! No warning, no message, nothing. I ve never experienced this, as the other counters were open and helping customers! And every time I was in this situation the other companies were waiting for me. They didn t close until at least 1/2 hr late to service their customers with reservations! (Btw, I was 30+ minutes away from my destination!!!) More than one of the customer reps at the other car companies said, Oh yeah. They leave at 11:00 no matter what. They could care less if they strand customers & you aren t the first customer they ve done this to. Happens all the time. WTH way is this to run a business!?!? Because of their NONexistent customer service, I had to rent a car from another company without an online reservation!! For 5 days: $440! NEVER will I ever use this company again!!!!

  Kshitiz Dhakal
6 years ago
Careful with the hidden fees!!! I rented the car from a state which didnt have any toll roads, hence was never informed that there is 15$ penalty everytime you enter a toll road upto a maximum penalty of $90 on the entire rental period.I called customer service and they stated that only states that have toll roads would have remind me to take the toll service and of the penalties, and since it is a part of the rental contract they cannot do anything. The customer representative however said that they will reduce the fees to 50% which is still ridiculous.

  Lauren Fletcher
3 years ago
Counter agent was trash. I didn't have a reservation after attempting to make one with my flight via Southwest a week prior. All she could tell me is that they didn't have any cars. She didn't try to be helpful or proactive. I went to another counter and saw her interact with another customer and she was just a dry all while watching tv on her phone.

  Randy Gottfried
7 years ago
Worse rental car agency experience ever! No customer service at all! Long line, at least four staff members present, only one person working the counter. Then a staffing change occurred, leaving the counter unattended for 10 minutes! New staff member waited on two customers then went outside to smoke! Avoid the place by all means!!

  Erin Hasenauer
5 years ago
DO NOT RENT FROM!!!!!! Left me stranded and had to pay 200 for a cab ride back to the airport!!!! After having 2 cars!!! First one came out to a flat, next one bad bearing with a God awful noise. Told me they would have someone to pick me up and they LIED!!!! Had to find a cab service myself and put out the money then they said I am going to get reimbursed...I would even give them one star but had to.

  Valentino Warren
7 years ago
I always rent with Dollar. They have the best rates, and Ferrity (one of the workers) always has a pleasant disposition, and greets with a smile. Sometimes the lines can be long, which is understandable, but the process is quick, cars are always on full tank, and no hassles when making reservations. I just signed up as a Dollar Express customer because I value good service.

  Nicki Baker
8 years ago
This place was HORRIBLE!! They tried to charge me the $250 smoking fee because the car smelled TOO CLEAN! The manager told me that usually when the car smells too clean it means someone was trying to cover something! I told him no one in my family smokes and I had the car professionally cleaned because I was hauling BBQ for 8 hours!Needless to say...I raised a huge stink about this bogus charge! But what a ridiculous claim and seriously unprofessional staff to try to lay such a claim on me. Do they not want their rentals returned in a clean manner??? Horrible...

  Tricia Skidd
7 years ago
WORST experience cEVER! Car was dented, interior was filthy with water or coffe or whatever spots all over drivers inside door! Service was rude! We were never informed of a $10 per gallon charge if car was not brought back full! STAY AWAY from Dollar Rental! The name speaks for itself!

  Austin Veasley
7 years ago
My favorite vehicle is a jeep wrangler. When I went to pick the SUV I rented, they drive up to the pick area with my favorite toy, it was a Jeep Wrangler!..ooh yea" The young lady said it was the only SUV of that size available .Well...thank you Dollar Rent a Car,I got to drive my favorite vehicle on my trip.

  Philip Kielhurn
8 years ago
No one on line, three women working, 20 minutes to get a car. UNBELIEVABLE...never rent from these clowns. The woman wouldn't even stand to look in the draw if they had keys, she had to call someone to do it for her. I asked about the existing damage to the car, she said we don't do that...the English was barely audible. TERRIBLE

  Bethany Talbert
3 years ago
We were charged high unexpected fees after returning the vehicle. We were unable to contact anyone about these fees. Multiple emails were sent with no response and there was no local contact phone number.

  Karmen Rai
6 years ago
Rates were reasonable. Car was new. No problems with checking out the vehicle or checking in the vehicle. Will definitely rent again.

  K. K. Harris
6 years ago
Awesome customer service. Dollar came through when I was in desperate need of a rental for a business trip. When issues came about with another rental company, they solved my problem right on time at the best rate.

  Eze- O
7 years ago
Worst rental company in a long time!They will hide and lie about their fees and fuel charges ($10 plus taxes per gallon)Dollar rent never again.

  Edna loflin
7 years ago
Had a great rate and a great car but when I needed it for two more days the rate went up hundreds of dollars.

  audreon duncan
7 years ago
The experience is always great I have speed checkout and always get service with a smile.

  melissa callahan
4 years ago
I booked last minute and they were accommodating.

  Daniel Mathis
7 years ago
Service was fast and efficient, great car