BMW of Little Rock

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chelsea Beauty
3 months ago
I had a great first time experience at BMW of Little Rock. Everyone was so nice and helpful. Thank you to my advisor Jared. He answered whatever questions I had. They did a full inspection my vehicle and let me know of any issues with the vehicle. They also washed my vehicle after the oil change. The waiting area is very nice and they offer complimentary snacks and drinks. I debated on trying another shop for a cheaper price but I am glad I decided to come here instead.

  Terrian Blount
3 weeks ago
Little Rock BMW was wonderful to work with on the purchase of our 2024 BMW X3. We were kept informed throughout production until delivery. Tara is a fantastic salesperson. Thanks for everything.

  Terry Gibson
3 weeks ago
We had a wonderful experience! The sales staff and management staff was top-of-the-line.

  Ray Morgan
a week ago
BMW of Little Rock gave me a memorable experience. Saif made me feel like the only customer he had; consistent contact, questions answered asap, friendly & professional. The whole staff was engaging and extremely friendly. This is now my preferred dealer for my next BMW. I live 5 hours away (Texas) Thanks team!!

  Cheryl Pawlosky
a month ago
I had the most wonderful experience when I came to BMW Little Rock. I could not have been happier with my sales person!! I worked with Michael. He is so professional and knowledgeable and made me feel at ease instantly. I would highly recommend him to anyone who is is looking for a BMW. . He goes the extra mile and that meant everything to me. Michael was very fair and extremely honest throughout the entire transaction. BMW Little Rock rolls the red carpet out for you when you enter. I was more than satisfied I was ecstatic with my purchase!

  Lee W
a day ago
This was my first trip in to the service department with my X5. I can say that they exceeded my expectations. I had several questions that I needed answered and Kari patiently addressed each one. I had a similar experience with Justin. I really appreciated the promptness and professionalism that I received from everyone that I encountered.

  Lenda Ross
3 weeks ago
my experience with BMW of Little Rock was a very pleasant experience, the staff was very kind, reasonable and considerable. my sales person Devon was very helpful in getting me in this vehicle. Thanks to him and his manager for all their help. I ve been wanting this vehicle for a very long time.

  June Reynoldd
3 days ago
You were able to take me on an emergency basis. I am a Cincinnati resident visiting for the eclipse when I hit a curb with my front tire on a curb downtown Little Rock. You were able to take me without an appointment, work with the tire insurance company and get me back on the road for the rest of my trip. Thanks

  Kim Carter
a month ago
I actually enjoy oil change/servicing day at BMW. I am a bring in and wait person, so I appreciate how peaceful the waiting area is - there is coffee and water (it s across the street from Sonic, so don t think I haven t walked over and picked up a cheeseburger or sweet treat!)I love how they send a video diagnosis of the car while you re waiting. But the best part is Kari. I always enjoy talking to her and she s truly the most helpful, knowledgeable and kind person. I really hope that she is appreciated by her employers as much as she is by me!

  Dee Hottel
a month ago
Timely, efficient, courteous, expectations exceeded! I did not get her name but the female associate , which was the only female at the service department where you check in and check out, was phenomenal. Please make sure she s recognized as she takes excellent care of your clients.!

  Mrs Nikki
2 weeks ago
I DREAD car buying but the BMW Little Rock team made it easy. Ash was sweet and very helpful. Everyone was, responsive and accommodating. I love my new car and it wasn't a headache going through the process. They may just have me for life! Thanks so much!

  Gene Parker
3 months ago
Doing business with the Little Rock BMW dealership is consistently a 5 star experience. Too often car shopping and buying can be an intimidating, impersonal, and frustrating experience. Add to this the idea of service after the sale, and the pleasure of owning a new car can quickly devolve into second guessing, Why did I choose this place? Then, buyer s remorse takes over. This has not, however, been my experience with this Little Rock business. The facility is immaculate. The staff are courteous, professional, and clearly vested in their product. Since purchasing my car, I ve returned to the dealership twice for servicing and follow-up care. Both times I have been met by staff who helped me to feel as though I was their only priority, but not in an overbearing way. Again, professionalism and 5 star service have made owning a BMW a pleasure. Certainly, the product is top notch, but without a service department dedicated to partnering with the customer to ensure that the product is delivering at 100 per cent, ownership can become a nightmare but not here. The service personnel take the time to make sure the vehicle is performing, and that the customer remains a wholly satisfied customer. I have been well pleased with my experiences interacting with, and relying on, the folks at this full service dealership. Thanks LR BMW!

  Dianna Benner
a month ago
Everyone I dealt with was awesome! Jared and Dylan were both very helpful they kept me up-to-date about the issues with my car and what needed to be fixed! Went above, and beyond to help me find a part that was discontinue! My vehicle is up and running. Thanks to them.

  Rhonda Stephenson
2 months ago
First time Servicing at BMW. Faces of the Business and Initial contacts were Very Professional, Helpful and Courteous! Everyone was knowledgeable. I m sure this is a Standard for BMW, but, I Love that they keep you informed of what s going on with the Service of your vehicle (not just have you waiting) and provide a video of the Inspection, amongst other things. Overall Service provided was Superior! If this type of Service is always provided, I will remain a Loyal part of the BMW family for years to come! Thank You, BMW!

  Kenneth Gulley
a month ago
My wife and I were thoroughly impressed by the exceptional hospitality we received. The staff took impeccable care of my wife's car in a remarkably short amount of time. We greatly appreciate their professionalism and attentiveness.

  Ryan Stout
a month ago
A+ service all around. Tara helped me purchase a car by phone as I live in a different state, she was quick to answer all question and was able to get some paint touch up done by their body shop at no additional cost. Would definitely work with BMW of Little Rock again!

  Michael Aughtry
a month ago
This is how car buying should be! Amazing people from top to bottom. No reason to buy anywhere else. Tara was knowledgeable beyond her years and a pleasure to work with. Eric was not the "No" hidden away like at many dealerships. Justin did his job with efficiency and a warm smile. I look forward to a long relationship with BMW of Little Rock into the future!

  Perfect Hideaway Stay
2 weeks ago
I recently bought a pre owned X7 in another state. Took it here to correct a few minor issues (all under warranty) . They were friendly ; professional; thorough and quick. Ryan was responsive and made sure everything was correct. Also really liked the video from the technician to describe everything they did.

  Christina
3 months ago
Brad really advocated for me and spoke with the GM. They were able to come up with two options of getting my car fixed and/or purchasing a new vehicle. Brad was very compassionate and attentive to what I was going through. He understood the position I was in with the repairs on my vehicle!

  Marvn Eaton
a month ago
Fernando is the best salesperson we have had. He was very knowledgeable and easy to work with. The salesmanager is one of the best also. He made the process so smooth and we were limited on time also. Exemplary service!!!!!

  N S
4 months ago
Our out of state buying experience with BMW of Little Rock was pretty convenient and quick. Our inquiry and negotiations were conducted with the sales team on the phone in a prompt manner. The title and financial paperwork was an even faster process on a Thursday morning. Paying cash is usually a fast process, but Justin the financial director was truly respectful of our time when he knew I had to get back for work. Everyone was very friendly, and the dealership is located in a nice area of Little Rock. Plenty of hotels for out of state buyers if needed. Thank you Frank and Justin!!!

  bnnguyenrw
3 months ago
The team at BMW of Little Rock is awesome! Made my buying experience smooth and quick. Answered all of my questions in detail, and gave me very good advice on exactly what I wanted in a BMW. I worked with Fernando and he was a gem! Very personable and very reasonable for all of my requests. I also worked with Justin and he was very straightforward with all of the options available to me. The proposal was the car and a small processing fee, nothing else. They did offer me warranty extensions and protections, but when I declined, they were not pushy about it. I appreciated that. All in all, very good experience for my first BMW vehicle!

  Dawn Battle
3 weeks ago
We just moved to Arkansas from Texas. I was so impressed with everyone we interacted with at Little Rock BMW.The client specialist, service advisors and service technicians are beyond exceptional!We live an hour away from this dealership but it is well worth the drive!

  Christopher D.
4 months ago
When you are in Dallas and your daughter is going to school in Arkansas and her car is giving her issues, you hope whoever she takes it to a reputable and trustworthy. My daughter has taken her vehicle for service to BMW of Little Rock twice and I am grateful for what Service Rep Jared MacDonald and his team have done. They have given us a detailed overview of the issues with the car and an honest opinion of the work required. When you can't be there yourself you have to trust the people you are bringing your car to are going to do the right thing and in my experience with Jared and his team I would recommend him and BMW of Little Rock to any seeking an honest trustworthy service provider.

  Laceann Erwin
a month ago
I had the best experience with Rob Rutherford my salesman. He did an amazing job!! Justin in finance took great care of us too! I highly recommend buying a BMW and going to them!

  William Misch
a week ago
As usual, my experience was positive! My service advisor, Ryan did a tremendous job of explaining and justifying the services that were accomplished.

  Joey Rowland
a month ago
Frank was wonderful to deal with, and was very patient with us throughout our decision making process. Frank was also very informative on the vehicles they are carrying and the features that are offered on these vehicles. True professional with zero pressure!

  Julie Modak
a month ago
Dillon was great, friendly, knowledgeable and helpful. He even got a car from another dealer for us to see. With his gentle power of persuasion we upgraded to a new vehicle, which I now call my dream car. Thanks for everything Dillon, you are the best!

  Ira Moore
4 months ago
One of the best experiences I ve had buying a car. Bakkar Williams was an exceptional salesman to work with, very pleasant, answering all my questions patiently. Would work with him again in a minute. Also, Justin Palmer, the finance director, was enjoyable to work with and didn t try to pressure me into anything. We got along really well. Overall, a great experience!

  Brian
4 months ago
Everyone at BMW was great!! Devon is an amazing salesman. Very personable relatable and kept it real with us about each and car we looked at. Deb made the financial process smooth and swift! Eric definitely helped us by making the best deal possible! Very patient and answered every question I had. I walked out of the dealership even happier than when I entered. Not because of the new ride, but because of how professional and smooth the process was!