Auto Audio & Video

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Phillip Leftwich
a year ago
Went into the shop recently after being recommended numerous times and I have to say that I was not disappointed. The two owners could not have done a better job when I had questions about what item I should get for a new Mercedes Benz. Couldn t beat the prices at all and even better was the customer service. Had the windows tinted but will most definitely be back for a new stereo for my other vehicle. Thanks to both of them and if you re looking for some new sounds out a tiny job don t hesitate to call them you will not be dissatisfied!

  Reginald Burton
5 months ago
Been wait on speaker for 2 years I spend over 4000 with them speaker blow in a week he told me he was going replace them haven t gotten them every time I call him he said im wait hon them they should be here next week don t do business with them the service is bad they don t answer the for he lie all the time don t go there u with not be happy

  J. Ward
a year ago
I walked in and it smelled like cigarettes & regrets in the store front. Floors were dirty as well.That should have been my first clue.I asked what they would charge for an install & the dude said "I dunno probably $120" & went right back to texting on his phone.Gonna be a hard pass for me on this please.

  Nathan Stewart
a year ago
Made an appointment a week ahead of time. They couldnt keep the appointment because they couldnt get my car in the shop. Then the next day they still cant do installs because the installer didnt show up.They may do good work, but ill never know.

  Ebony Dobbs
a year ago
If I could leave a negative star I would I been waiting 4 to 6 months on the 3rd radio they got to install because the radio kept going out. I spent 1200 they won't give me money back and after waiting all these months with no radio he said take him to court. I could have been did that if that's case. This business is garbage I have heard tons of excuses the only one I want to hear is my money !!!!! Do not go here I repeat do not you will waste your time and definitely your money

  Jon Michael
8 years ago
I am extremely disappointed. I go up to the store to get an estimated price on a radio install, they told me $205 for everything. I said fine and scheduled an appointment for that Friday to drop it off. I drop it off after 5 HOURS later, I still haven't heard back from them. They then tell me it should be ready in 30 minutes. So I arrive there and they told me the price is $296. I said wait you told me it was only $205 not $296. He then tells me he had to install something else. So without any phone calls you decide to take it upon yourself to install it. Not only that, now my steering wheel controls and my chimes no longer work, neither which he told me before the install. Extremely disappointed. Do not recommend at all. If you go there be ready for them to not give you a straight forward price.

  Sharon Lanier
2 years ago
DO NOT SHOP HERE. Horrible customer service. Purchased a gift certificate for my husband for Father's Day. He went by multiple times during business hours and no one was working. When he finally caught someone, the man working (Ian is his name) provided awful service, tried to install a used radio and when my husband asked for a new one he said they didn't keep products in stock and he'd have to take the used one from the display wall. When he asked to have a new one ordered, Ian rudely told him that he didn't know when they would get more in so take it or leave it. We requested a call from the owner who we were told was Ross Glover and never received one. When we followed up with Ian we were told that the owner had been on vacation for 3 weeks he couldn't control what the owner does. No concern at all for the customer.

  Robert Jones
7 years ago
The first trip the service guys had to stay late to finish without complaint to ensure it was all finished and I could drive home. I called next day with 2 complaints. I was gracious and so were they. Asked me to come back up.... 2 hours drive so I made it in a couple weeks. They Had my complaint written down and completely fixed the issues I had. So I decided to have my subs installed. Couldn't be happier. This is a case of you get what you pay for and treat people the way you want to be treated... I'll definitely be back with my side by side.

  Pam Martin
7 years ago
Disappointed...made an appointment on Monday to get my car detailed Saturday at 9 a.m. because I had to go out of town around 1:30 pm. Dropped it off, and had someone pick me up (they said it'd take 2-3 hrs). At 12:30, 3.5 hours later, I hadn't heard from them, so I called to check the status of my car. They told me the couldn't get ahold of the detailing guy, so my car hadn't been looked at yet. And they weren't even apologetic about it. I had someone then drive me all the way back there to pick it up. The detailing guy had just showed up, saying they only just called him 20 min ago to tell him about my car. I told him the appointment had been made days in advance and I didn't have time now, because I had to leave town. He kept asking me to take his business card, but I told him no one taking responsibility for this or being apologetic for the inconvenience so I'm not interested. I expected to get a discount or other incentive to use his or Auto Audio's services. Didn't happen. I will now take my business somewhere else.

  Mark H
8 years ago
I Have had 2 Vehicles tinted here in the last couple months. They were able to get to them the same day I called. I even had to work late and they were nice enough to lock my vehicle up inside their shop overnight so it would be safe for me to come get it the following morning! Their Price is better than most and the tint jobs were done flawlessly.

  Will Cohen
6 years ago
Over the years I have had a remote start installed and my windows tinted. I came here because these people have a reputation for doing professional work and standing behind it. They exceeded my expectations in both cases. Several weeks after the window tint was applied I did have a problem. The tint began to peel on one window corner. I called, scheduled an appointment and the problem was immediately resolved. The quality of their merchandise and the staff's product knowledge is exceptional. I wouldn't go elsewhere.

  Judi Kindy
a year ago
Had an incredibly positive experience with Auto Audio! Professional, kind, and respectful. Jeremy actually repaired a botched job on my truck from another company! Wow!! Customer for life!

  Becky Whetstone
5 years ago
On two occasions I took off work to take my car over there for the morning for an install. I had made an appointment for this a couple of weeks in advance, and they knew what they job was going to be. Both times I got there and they told me the part was not in and had to reschedule. The second time I did not reschedule. Something is wrong with a company when this happens more than once, and in other reviews I see it happened to others. Not professionally run.

  Rachel Shirley
8 years ago
Walked in for simple questions about stereos and window tinting. Was cussed at by the manager while I was on my personal phone dealing with another issue since I had not been approached. Had several cars that I was needing tinted. Two guys had two different quotes. 20 dollar difference in doing two Windows to a whole car. They were rude, and unprofessional and will be turned in to better business bureau. Also while in the store a very nice man had a system p ut in his truck. After picking truck up realized they had messed up his brand new truck that he had to take to his own body shop bc the truck was brand new and the guys said the lights were already on his new truck. The guy was treated bad as well as I was ...I'll take 5 cars elsewhere! Terrible terrible customer service.... They probably won't be open much longer if I have anything to do with it. Also owner said they had the best reviews in little rock! Nice 2.6. This place is a joke!

  Queen Anthony James Gerard
3 years ago
Didn t listen to a word I had to say. Basically told me what I was gonna get and rushed my car into the garage cause they were slow... messed up my sub woofer, messed up my Sirius XM, and after spending almost $1300 I was told I was going to have to spend more to get the things they messed up fixed...waited 3+ weeks on a call to fix said mistakes and was run in circles! Not worth anyone s time or hard earned money. Horrible service.

  Andrew Gamber
11 years ago
Same story here. I was told one price and when I went to pick up my vehicle it was a thousand dollars more. After two days I went to pick my vehicle up and the install was so sloppy I had them redo it. This was a brand new vehicle with less than a 100 miles on it and they didn't even bother to vacum the car afterwards.After the install, some of the features with my steering wheel controls wouldn't work, so I took it back up there to them.They informed me that they told me that my sterring wheel controls wouldn't work! Such BS!!!The owner has no clue how to treat customers and does not follow through with what he promises.

  Murray Stauffer
4 years ago
They did a good job installing my new audio system and ba kup camera, problem arised when I noticed that the wrong unit had been installed. Sales person recognized it was wrong and said they would get in a replacement and fix the issue.That was over three weeks ago. This retailer will not phone me to let me know the status, and when I have called him there is always some excuse. Friday I called him and asked if I could get with him on Monday to resolve the issue, he said fine. I went to his location only to find they were shut. I would suggest finding an alternate more reliable retailer.

  Ryann Young
4 years ago
Very nice staff, but horrible organization. Went back and forth for 5 weeks before finally giving up. First they forgot to write my appointment down, then forgot to order the part, then the part would be coming in in a week, then I was told to wait one more week, and then another. I was told he would give me a call when it was in but I never received one.

  Dalton Brown
a year ago
Jeremy over at Auto Audio is great! Ask for him and you ll get taken care of for sure. Awesome service from all of the other staff as well. 5 stars!

  Latasha Burgess
6 years ago
Went in to figure out why my sound was choppy and cutting out when I turned up volume. Was told I needed to change radio out. I did. No problems on that end cause I wanted to change it anyway. The problem was that he told me it would only take an hour. I got there at around 1230pm but didn't leave til after 4pm. I was charged over $600.00 for the JVC KW-R920BTS and the hourly fee but didn't get speakers. I'm disappointed that they charged me more for spending way more time on the job than promised.

  Andy Andrews
7 years ago
I recently had a custom horn installed on my F350 PU truck. I brought a box of parts and asked Auto Audio if they could install it for me. They gave me a great price and I had them install it. This is one of the most professional installations I've seen. I am extremely pleased with this installation. Everything is tight and secure and well placed.Thanks Auto Audio!! I'm looking forward to buying my new sound system from them and having them install it. These guys are PROS!

  Keith Johnson
2 years ago
These guys are great! They installed a remote start on my 4runner and I couldn't be happier. Definitely go check them out if you are looking for audio equipment or remote starts.

  Vickie Woodard
3 years ago
This place CANT POSSIBLY be under the same managements as a few years ago. Every time it s some excuse why a 20 minute programming job can t be done. No one answers the phone. Because I can t get anyone on the phone I have come by this place three times. Well, the third time does it. Maybe they just don t want MY business, could it be because I m female or.....

  Brett Howard
6 years ago
Very good work I believe it's the father who opened it or uncle and now it's either his son or nephew that's running it. Pretty cool guy he'll definitely hook you up. they installed Memphis Audio 12-inch subs and 500 watt amp in my Nissan Altima definitely rocks.

  Marian Andrioaie
8 years ago
Horrible experience. This is the 2nd time I've used them and they ripped me off again. They didn't complete install and made excuses like amateurs. More than anything, the owner has a horrible attitude and doesn't know what good customer service means. Do not give them your business!

  Darren Barry
5 years ago
Stay away, said would do work Monday, part not in stock, Tuesday lunch said starting on it, Tuesday evening said Wednesday, walked away. Nice people but 3 days for 1 hour amp install just not cool.

  Justin Song
3 years ago
Stood in the front of store for a solid few minutes. Some guy came out, didn't even acknowledge me, and went back. Waited a few more minutes and still noone to ask me if I needed help. Just left. Customer service is something to be desired to say the least.

  tamberly mcintire
11 months ago
This place reeks of cigarettes! Would no way in H*ll would I leave my vehicle there to smell like an ashtray!

  Brian Smidt
a year ago
Terrible. Been trying of a whole month to get an interlock installed per court order and they had an excuse for everything despite making appointments.

  Allison Hogue
a year ago
Quality installation and professional customer service with great pricing! 10/10 recommend!