Audi Little Rock

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Wetzel
2 months ago
Smooth and easy. Sam was a fantastic partner. Highly responsive, clear communicator, and even included a thank you gift when the car was delivered. And of course, the car is fantastic!

  Jef Shields
3 weeks ago
My wife and I recently visited Parker Audi in Little Rock.We initially met with Ruben who was very informative and was the main reason we came back after leaving to consider other car brands. When we returned Ruben was out of town so, we met with JP Aiken. JP was extremely helpful in helping us distinguish between comparable brands and models of Audi's. We ended up deciding the Q7 was best for us, but the car my wife wanted was still in transit. Once the car arrived (2 days later) JP let us know we could come by and take a look. Once we got back to the dealership he was waiting to show us the car and we both fell in love with it. Throughout the buying process JP was always available by phone, email or text to help us. When we took delivery of the Q7, JP was there to answer questions and offer any assistance we needed. Over the past couple of weeks of driving the Q7, my wife has decided it is the best car she has ever owned. We returned to have the windows tinted a few days after the purchase and Ruben was back to help us through getting a loaner vehicle for the day and kept us updated on the time we could return. Ruben ended up answering a few more questions and was very patient with showing the features of the new car. Our impression of buying a car from Parker Audi is definitely 10/10 and none of that would have been possible without the seamless service both Ruben and JP gave us during the process. Both Ruben and JP are amazing to work with and you cannot go wrong with stopping in and letting these guys show you what customer service used to be. If more businesses treated customers the way Ruben and JP do, the buying experience would be personal and positive and would result in many more return buyers and referrals.Thank you to everyone at Parker Audi for an amazing experience!

  Robert Von Dohlen
5 months ago
Regarding the new purchase of our 2022 Q7. 5 stars for Sam (sales). That was a fluid process that was quite enjoyable. I highly recommend Sam, he was great to work with and always available for anything at all. He s not a robot. You a get a personable experience from someone being real and calls things for what they are. None of that cringe worthy salesman stuff. Jesus I want to vomit just thinking of that. Even all this time after the purchase. The service dept killed this review. I can t even remember how many things were wrong that they didn t acknowledge. It was always something- we can t read the code today, need to reschedule, we couldn t reproduce the issue, they never even managed to get the recall fixed. I d need to go back to be thorough, but we had this car in and out of the shop for over a year (very brief stints). And I will mention, all the rim protection and paint repair they completed, wore off after a month. Not only that, but whatever they did to repair the rims has caused the entire gloss coat to peel back. I even had a low oil after my last service with them. Which is frustrating when you prepay for 50k miles worth of services.Anyways, we moved back to the Austin area and were able to get the car right in the shop. This was by the grace of whatever sky pie you pray to, because the car was going in and out of limp mode. It did take Austin over a month to finally fix everything, but they provided a beautifully specced Q5 for the duration.Overall:Sam-5 starsfinance guy -1 star. I walked in with a USAA pre approval at a rate that everyone knew Audi couldn t touch, that guy just kept pushing us to let them try and finance, and upscale this and that - this is the cringeworthy stuff I m speaking of. Some people just can t accept a reasonable no. Had Sam not been such a wonderful guy, that would ve killed the deal for me.Service dept MANAGEMENT - 0 starsBottom line, you re stuck with Parker if you don t want to travel. Get in there and see Sam, he will take care of you.

  Alex Seaman
3 weeks ago
I have owned an SQ5 for over 5 years (I had a 2019 and recently purchased a 2023 both from Kansas City Audi) and I consistently adhere to a 5,000-mile oil change interval, opting for a more frequent maintenance schedule than the standard 10,000 miles. During my recent visit to Little Rock Audi for a 15,000-mile service, conducted at my expense as it fell outside the Audi Care coverage, I specifically requested an oil change and tire rotation without balancing.Upon reviewing the invoice, I noticed an unexpected charge for balancing services that I had not authorized. I questioned the staff and they ended up removing the charge for balancing.Approximately one month later, while on a highway trip last weekend, my husband noticed pronounced vibrations in the vehicle. Concerned about a potential balance issue, we promptly scheduled an appointment with Discount Tire.To our surprise, Discount Tire identified an excessive SIXTY FOUR (64) wheel weights affixed by Audi during the balance I didn't even ask for, resulting in a substantial imbalance. This necessitated a $60 charge for corrective measures.Given the inconvenience, safety concern, and associated costs stemming from this incident, I will no longer bring my vehicle to Little Rock Audi due to a diminished confidence in their service integrity.--EDIT--The service manager did reach out and sincerely apologized for this issue. He stated he will try to figure out what went wrong so this does not happen again in the future.--EDIT 2--Audi Little Rock offered me a free oil change, but I opted to drive to Kansas City to have my 20k service done (WONDERFUL experience). I do not and will never trust this dealership to touch my vehicle again.

  Jackie Belk Boykin
2 months ago
This was my 1st experience with Audi and they did not disappoint me. I highly recommend this Audi dealership if you are interested in a new vehicle and great customer service! Ruban was my salesman and he did a fantastic job.

  Wilfredo Langevin
a month ago
Amazing Dealership. Sales, service, ALL of it. So glad we got our cars there!

  Rob Seaton
4 months ago
We are very appreciative of the service and comfort we received at Parker Audi. The car was totally refurbished while we had use of a beautiful loaner vehicle. Cody was superb keeping us informed as progress was made in a prompt business fashion. Also, the cookies were delicious, thank you again Cody. We will be back, Rob & Suzanne

  Sam Rogers
9 months ago
Genuinely can't say enough good things about Parker Audi. Everyove I've talked to at Parker has been absolutely fantastic, especially Sam Callahan. Everyone treats you like a potential customer regardless of what you look like, no one is pushy, and they're very fair on trade in values. They're also very fair on their car pricing, I called every Audi dealer in Arkansas, Texas, Oklahoma, Louisiana, and Tennessee, and all but Parker and one other wanted $10k - $15k over sticker for the car I was shopping for. Parker wanted MSRP.I ordered an RS3 and received regular updates from Sam along the way. Once I got an allocation Sam suggested locking in interest rates, and I'm glad he did because it saved me a fortune. The car I ordered had it's MSRP bumped up a bit by Audi corporate, and Parker gave me a rebate so I only paid MSRP from when I originally put my order in. In today's day and age, that's above and beyond. Once the car got delivered, Parker was able to work with my hectic schedule and get things done while I was crunched for time.Tyler in Finance was a pleasure to work with as well, he had some great advice and is the gold standard for how the finance department should treat a client. He wasn't pushy, and offered some great insight into how things worked.If you're looking to buy or order an Audi, there's no better place to go. Just be sure to ask for Sam Callahan -- he is an absolute pleasure to work with!

  Logan Felder
2 years ago
I traded my Subaru WRX for an Audi A3 Quattro and was given a solid trade-in value on my Subaru. The sales staff were very professional and not pushy like you would expect from most dealerships. The process from arrival to departure took less time than I spent at Adventure Subaru when I bought the WRX. Everything was made transparent and no superfluous packages were pressured onto me. I was shown my options, asked questions, and made informed decisions. I m very pleased with my A3 and how it compares to the WRX.

  Steven Hammond
6 months ago
I recently had my first maintenance check up and 10K oil change. The staff here are awesome. Clayton took very good care of us. We needed a quick turn around. Dropped off my vehicle at 7:30 am and it was ready by 10:00 am. The cookies I received were delicious.

  LaToya Blanks
8 months ago
Sam at Parker Audi is why I am posting my first review ever. I never spend the time to review anyone so if I'm doing it that means something. The customer service he provided was superior! He explained everything, was patient, transparent, and thorough. He made this process super easy for me as I had visited all of Audi's competitors prior to stopping by and the service provided by him got my attention. Please tell all your network to go by and see Sam! I will be definitely be telling my network about him! Thanks again!

  Betty Reaves
5 months ago
Parker Audi services my 2012 Audi A4 on regular intervals. The service advisor, Greg, is always friendly and provides answers to all my questions. My Audi gets serviced and a wash every time in a timely manner. Parker Audi is my go to auto business!

  Mike Duniec
3 years ago
What a professional dealership. If you sick of paying crazy dealer document fees go to Parker. Dealership was clean, everyone dressed professional, & Maryanne helped me buying the car. She made sure it was safety inspected before we could test drive it. Parker offered the Passat at less than market value and was a great deal. After the sale they did a full detail inside and out and made the car look new. They even cleaned under the hood which tells me they go the extra mile. Thanks Parker Audi! Free cookies and your selection of wine sealed the deal

  Renzo Banks
5 months ago
It was the best car service experience I ever received from start to finish. The whole team was fantastic and made me feel very welcomed. Kuddos to Joe Madden, Sam Callahan, Ruben Gil, and Gregory Citron

  Paige Sowell
a year ago
We purchased a pre-owed vehicle for my son but that did not prevent them from rolling out the red carpet. Definitely a true luxury dealership.

  Amanda Hewgley
a year ago
Hands down the most incredible experience I have ever had at a car dealership. I was an out of state buyer and worked with Sam who made the entire experience exceptional. When we arrived to pick up the car, they rolled out the red carpet complete with a bottle of wine and chocolates. He spent a lot of time with us going over the features of the car and getting it set up. He even transferred all of the belongings from our old car to the new while we were signing paperwork. All the staff members we encountered were very genuine and made us feel right at home. Parker Audi goes above and beyond, you won t be disappointed.

  Holly Fleenor
8 months ago
The service department at Audi of Little Rock did an amazing job on my car. They kept me informed as things progressed. They are extremely helpful and friendly. I highly recommend purchasing from or servicing your vehicle at any of the Parker Automotive dealerships.

  Thomas Howard
2 weeks ago
Asked a simple question where a fuse is located but they want me to bring the car in for service to get the answer. Yeah, okay .

  Kimberly Woodworth
2 years ago
My experience with Parker Audi was absolutely perfect from the moment I called and talked to Ryan & Maryanne until the deal was done! They were both very pleasant to do business with and Maryanne is the sweetest!! The dealership is very clean and everyone there was professional and personable. It was WELL worth our long drive to Little Rock. I could not have asked for a better experience all the way around. Maryanne gave me a full run down on every aspect of the car, and she makes sure you know all the fun details of the Audi s special features. If you plan to do business here, (and I definitely would if I were you), request to speak with Maryanne and you are sure to have the best experience possible! Im actually sad that I may not see her again LOL

  Mariah Phillips
8 months ago
I have never dealt with such a stuck up dealership as this one. My car got damaged in the Little Rock tornado on March 31st. My car was brought to Parker Audi by a body shop, to have some programing and calibrations done after they had done the body work. It sat at the Audi dealership for at least a week and when the body shop called for an update today someone there told them that they didn't know when they would get to my car because my car wasn't a priority. Because I don't usually take my car to them I wasn't import and a priority customer. I don't know how long my car would have sat there if the body shop hadn't made the call to go pick it back up. I understand their service department at Audi may be busy but I would have much rather had them tell them that, then just being down right rude and saying I wasn't a priority. It took about 2 hours else where for them to get my car in and out. This is the not the first time I have dealt with snobs at a Parker dealership so I don't know why I am surprised. Rating: 0/10 I do not recommend them.

  Jen Carter
7 months ago
I was moving into Little Rock this week from Tenneesee and in my hurry to get to the new house to meet contractors, I hit a curb a blew my tire. I literally do not know a soul in Little Rock so I panicked! I called Audi and Clay accepted my car via tow. He, luckily, had my tire in stock and had the car evaluated and fixed in an hour!Knowing that I was stranded without a ride, he sent a driver to come get me and bring me to the dealership. If that wasn t enough, he had a yummy bunch of cookies waiting for me in my car. Turned my day around!What an incredible service experience.We have 4 Audis and will be very loyal to Clay moving forward.

  Vafa Ferdowsians
3 months ago
Great car bad service. They don t know how to fix anybting(simple things such as brakes, tire rotation on 3 different cars ). Unfortunately only dealer around. I d pass them up and go for another kind of car.

  Barbara Gilbert
a year ago
I recently brought my older A6 in to have work done on the suspension. I have been a Parker customer for at least 8 years and have always been treated with good humor , respect , and friendliness by Greg Citron and everyone else at the dealership. I will continue to be a customer because the professionalism and willingness to go the extra steps to satisfy me are truly appreciated.

  Sayena Jabbehdari
2 years ago
I had the best experience ever with Parker Audi from the time Sam helped us to pick our car and patiently guided us to decide which car is best for us, till our first car service with Greg who made everything so easy for us by providing the courtesy car, a beautiful A4. There is no doubt that Audi is spectacular but a great dealership and nice group of people in the service team can make the experience unbelievably unforgettable. Thanks Sam and Greg

  David Nagy
2 years ago
The dealership caused $28,000 in damages to my car while it was undergoing a yearly service. Their technician exited my car while it was in drive and it took off and hit 2 poles. I filed a claim with my insurance company .. the dealership refused to release my car .. I had to call the Little Rock police department to get my car back and then I paid $1700 to have my car towed to a factory authorized collision center.

  Dustin Hillenbrand
7 months ago
My nephew drove from Blue Springs, Missouri to this dealership after searching the web for months to find just what he was looking for...He thought he found the perfect certified pre- owned vehicle with 60,000 miles at a dealership that surely take good care of their customers.....Wrong! 3 days after the purchase the turbo blew and they told him he was beat. I could be wrong, but I'm thinking that's why they have certified vehicles and they cost so much more! They have records of all maintenence and are supposed to back these vehicles if something like this happens! So as of now, he don't have a vehicle to get back and forth to work and is looking at a $6,500 bill plus the costs of the tow bills. My nephew is 19 years old and works hard for everything he has. I would not buy a vehicle at this business.

  Matt Buie
a year ago
The Parker Audi service team is professional, efficient, courteous, and knowledgeable. Greg & Colleagues always ensure our service experiences are perfect and as expected. If one ever wondered about service after the sale, you may be fully comforted that, at Parker Audi, they will take great care of you.

  Aaron Mazzuca
a year ago
Greg and the service team exceeded my expectations! Everyone in Parker Audi is always professional and friendly but I was impressed with their level of care yesterday. I had my 20,000 mile service on my 2022 Q5 sport back and I got a loaner while my car was being worked on and did a Costco trip! When I came back to pick up my Audi the service guys even helped take the groceries from the loaner to my car without asking them! I will always take my Audi to Parker for service and will only buy my cars from Parker because of the high standards and great customer service you have there. Ryan was my salesman and I highly recommend him to anyone thinking of a new or used Audi and thanks again for a great experience Parker Audi!

  Coleby Hillenbrand
8 months ago
Left a 5 star review initially for the purchase experience and customer service quality.A few days later the car I bought broke down in a big, expensive way. It s out of warranty and they won t help so I m going to come out of pocket thousands of dollars eight days after driving it off the lot. They may not have known this would happen but 8 days in to owning a car is unacceptable.

  Warren Wilson
10 months ago
My service representative Greg is an outstanding person with an in-depth knowledge of the Audi auto families. Any question I ve ever asked concerning my 2018 Q7 or my newly purchased A6, Greg had the answer and solution. We are very appreciative of his service and the manner in which he has taken care of our vehicles.