Gerald's Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  R C
3 months ago
480 for new starter out on, got me running and out quick, always gets the job done.Only negative was having to pay a $13 fee for using my card to pay, that was a bit excessive.

  Steve Davis
4 months ago
Helped me out and was understaffed, phones down and no telling what other problems they may or may not been having this morning, they Helped me and didn't charge me a dime!

  Blake Despain
a year ago
I dropped my car off at 7:30 am right when they opened for a brake inspection. My car was never touched until the next day at around 8:30 am. Finally received my estimate at 12:30 pm that day. From signing in and dropping off the vehicle it took over 24 hours to inspect and give an estimate for brakes. My estimate was nearly DOUBLE the price of local competitors. I will spare y all the specifics of the finances but let s just say I saved a total of $400 going to Plaza Tire. At Gerald s I was told to sign a waiver because my car was deemed too dangerous which I gladly agreed to sign and understood. The lady in the front office claimed that she didn t know how to type up the waiver and I would have to wait for a separate employee to type it up. She also complained about the time I arrived there, she said I was supposed to be there at 3:00 even though it was already known by both parties no repairs were going to take place on my vehicle. So I can pick up MY vehicle whenever I please. Plaza Tire inspected, and gave me my estimate within 45 minutes of me dropping it off. They even offered to help work around my work schedule. Currently my car is waiting for to pick up at PLAZA TIRE the very same day after saving a whopping $400. The lady in the office at Gerald s Automotive was VERY rude, told me Plaza Tire would not be any help, told me she didn t know how to write up the waiver for me to sign . but later she was the one that had to verify the waiver after I watched a separate employee write it up. That doesn t make any sense now does it? After receiving my keys I was never told where my car was parked at. They literally said it s in the front or back so I had to wander the parking lot for my car. Just do not go to Gerald s Automotive if you are reading this. Do better guys

  Hana Coniglio
2 years ago
Our car broke down on our way from Kansas City to Alabama. They were able to get us in the same day and get the car taken care of. We are so thankful for this team of hard working mechanics and appreciate the fast, hard work! They also have very reasonable/fair prices and don't charge you for things you don't need. As a female this tend to happen a lot with other auto shops. Thanks again for saving the day.Service: Engine repair

  Diesel
8 months ago
Horrible service that lady in the office doesn t know what she s talking about. She s oblivious to the world around her and if you take your vehicle there expect to have it all day long or freaking two days. I guess it s just him working that shop I got an idea hire some more people or don t take on more work What an inconvenience by taking my vehicle to the shop never again avoid this place at all. Cost horrible horrible service.

  Slavic Northrend
4 years ago
Would not recommend! My husband had to tow his truck to Geralds because the fuel pump went out and they diagnosed it as such. After almost a week he had to call to find out anything, they claimed to have fixed it (cost over $600.) I took him there to pick it up, it drove terrible right as he left to go to work, it died on him and had to take it back. They diagnosed it was a tune up issue and needed wires and spark plugs, quoted around $250. Another week and after getting a call was then told it was over $400! Went to go pick it up again, they assured him it drove great etc. He went to start the truck and the battery was dead. Pops the hood and a ground wire was disconnected! The battery was brand new and somehow drained. The truck also shutters now and still drives terribly. Now they claim it must be a misfire. Already spent over $1000, the truck was there for 19 total days and drives worse than ever. Does that sound like good service to you?

  Whitney Henninger
2 years ago
They fixed my transfer case and I have no issues with the actual work on my vehicle. The reason for one star is because they took 4 weeks to fix it. Phone calls were not returned half of the time and work was not completed when it was supposed to be. They also have charges for everything like $80 to drive the vehicle to determine the problem, another $65 to read codes, misc. shop supply charges, etc. I will not take anymore of my work there.Service: General repairs & maintenance

  Ryan Hamlin
4 years ago
Very reasonable and always have accommodated my schedule. Worked on my truck and my Jeep couple of times. Just recently fixed my traction control, rotated, balanced ,aligned and oil Very reasonable price. Two days. Diagnosis always spot on.UpdateI had a mishap, dropped a caliper, tore a brake line, ruined a disk and speed sensor. Fixed in less than 24 hrs at a reasonable price.

  Lyle Woodrum
3 years ago
My fuel injector went out while towing my camper near Jonesboro. Several people recommended Geralds. They were busy but promised to get me back on the road that evening. They worked late to get it done. Awesome work at a really fair price. I'd recommend them to anyone!Service: Engine repairService: Engine repair

  Tim Hart
8 years ago
Robbie (Master Service Level) has always taken great care of my car. (01 Subaru Outback). I've taken my friends cars there too, they have always been professional and the work is top notch. I'm able to address most minor repairs on my own, (CV joints, brakes, alternators etc.) however, sometimes it's "time to take it to a pro", these are the guys. Great working with them!

  Sorting Man
9 years ago
BEWWARE....Gerald doesnt work here anymore. The new owner is a thief and a parts changer. Charged for un necessary repairs and did not solve the problem. He told me that my transmission needed to be replaced....$3500.00. I decided to take the car somewhere else. I had to have it towed. They charged me 3 hrs labor on what should have taken 0.5 hrs according to several other mechanics. To top it all off they charged for a TRANSMISSION service on a transmission the owner claimed would never run again.$700.00 for absolutly nothing. I had the transmission fixed at another place for $500.00If you go to this guy then prepare to be stolen from!!Would give ZERO stars if I could.

  JGX
6 years ago
They do a good job. They never ripped me off price wise. The staff is courteous and the mechanics are quick. Been there multiple time and would go back again.

  JOHN ADAMS
3 years ago
tried to get the service facility to work with a nationwide warranty company without any luck. looks like they might have good service ratings. although the unwillingness to work with a warranty company that pays above retail rates may be something to be concerned about.

  Sandy Heck
4 years ago
They took almost two weeks to tell me that I would have to pay them $695 to put in a third steering column because my 2 wheel GMC SONOMA 2001 was different (wiring) than a Chevy s10 2001, and a new PCM (COMPUTER OR BRAIN) which is y I took it in there in the first place. Then after that they could diagnose it to tell me what was wrong with it.... which would be another 250$ not to mention the labor and I'm sure there would have been a charge for keeping it there... #RIPOFF

  Bobby Cornell
a year ago
I would NEVER do business with them ever again. Worst customer service Ive had in a long time. If I could give 0 stars I would. If you use a credit card they charge a fee. You find that out at the end.Service: Auto maintenanceService: Auto maintenance

  Lee Kincaid
11 years ago
New to Jonesboro, I brought my car in with a misfire. The local parts store scanned the code "random misfire" for me for free. I selected Gerald's from the phone book,took it in,and told them what the suspected code was. While I appreciate their willingness to get me as a customer, I think they were also more than willing to take advantage of me.On my bill they actually charged $48 as a diagnostic fee to write down that my car had a scan code of "random misfire" --and a total of $220.58 to replace 5 spark plugs and the air filter.If you are stuck throwing darts at a phone book when you are in a jam, you might as well take your chances with someone else.

  Joel Wastlund
8 years ago
First off, Most mechaincs have a bad rappor. I am a mechanic myself, and I know this first hand. Some folks may not understand the complexity of some preoblems,and mistake the situation for bad service.Now to my review,My family and I were traveling to Alabama from Kansas City around last June. With us were my grandparents of 83 and 84 years old. Were were all stuffed inside our conversion van and It was HOT outside. Long story short, the belt and idler pulley went out on us. I did not have my tools, so I called up this shop.They were more than friendly, and took us right in for immediate service at 4:30 ON A FRIDAY NIGHT! We were repaired and on the road in 2 hours flat. Not only this, but they were exreemly reasonably priced. I know most shops would have made us wait untill Saturday, but theses guys really pushed hard for us.Theses Guys are GREAT!

  cheryl baldridge
a year ago
You get top notch service here. They even drove from Jonesboro AR to Matthew's MO to get us up and running again.

  Ash Holland
6 years ago
I highly recommend this business. Robbie is an outstanding professional and is a man of his word. They have always worked hard to make sure that you, as the customer, are happy.

  Lee Rodgers
a year ago
One of the best auto repair shops in Jonesboro. Most give them a try and you will glad you did .they treat you like family.

  Michael Wilkey
12 years ago
If possible I wouldn't even give them a star. I went in for a tune up and he told me it would be six hundred dollars for eight spark plugs and one coil pack. I called around and never got another quote over two hundred and fifty. So beware they are after your money.

  james killingsworth
2 years ago
I don't like the idea of leaving my vehicle long periods of time just to keep my place in line for repairs I mean for days on end when I could maybe overnight or bring it before they open for business the day they are going to work on it

  Jamie Brown
6 years ago
Robbie and his staff are wonderful! Awesome service! Fixed my Envoy fast and were very efficient. Recommend this shop.

  Jamie Price
2 years ago
Took my 97 Dodge Dakota to them twicepicked it up on Saturday may 8,2021as soon as I pulled out truck dies gauges quit working do not take your vehicle there

  Mike Stevenson
6 years ago
Robbie does a great job! He has a ton of experience and that will always save you money as opposed to shops that just do a lot of guessing.

  Chad Jurgenson
3 years ago
Excellent service extremely fair price. I won't take my vehicles anywhere else.

  JmgRich
4 years ago
They are very slow and inconsiderate of your time..no communication at all..they had me bring in my car on a Monday but didn't even look at my car until a week later instead of just being honest about how backed up they were..its just about a month later and I still don't have my car back

  Carlos Thomas
a year ago
They were very nice and service is A1! Thanks for the experience of a lifetime!

  Angel Burlette
a year ago
Very good mechanic. Fixed my car fast .Service: Auto engine diagnosticService: Auto engine diagnostic

  Bootheel Lodge
3 years ago
Everything was done exactly as asked. Phone follow up to ok parts needed. Always go here!!!Services: Steering & suspension repair, Engine repair, Battery, Oil changeServices: Steering & suspension repair, Engine repair, Battery, Oil change