Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shalauna Rack
6 months ago
I went in today to get a new battery that I was told had a two year warranty when I purchased it. Apparently the person that rung me up didn t ring up the right battery, which was cheaper, but only has a one year warranty on it. So even tho the battery that s on my car says the brand and style of the battery I got they would not honor my 2 year warranty and expected me to come out of pocket a extra $200+. The General Manager Ricky had every excuse in the book to not honor my warranty and I think they need to get it together at that store. No compassion, no care in the world just I can t do anything for you? Although it was one on the workers that made the mistake, I later on have to suffer for it. He wasn t concern about anything but getting me out that store because I was a bother to him. Will be waiting on his district manager to contact me (Vince). Which I asked for his number and cooperated number and he provided me with a customer service number and he couldn t give me his district manager number. But in fact could have took my name and number and gave it to him. What are you covering up? Why be a manager when you can t handle a simple solution. At least take the money I paid off of the 200+ battery knowing it was a battery that came from this company, the battery was a different style on my car, (better and 2 yr warranty) and you see the purchase date was Oct 2021! They will try anything to get you to spend and lose money. Inflation is already crazy right now!! Highly disappointed and I still maintain myself emotionally through the whole (waste of time) process.

  Brian Shepherd
2 months ago
These guys are always willing to run the codes on my car and are very knowledgeable and friendly

  Angela Davis
4 months ago
The people in this store on highland Dr in Jonesboro are very friendly and helpful . If you have any questions and they don't know the answer they will do their best to find an answer. This the best auto parts store I've been in. They definitely are better than AutoZone and O'Reilly's !!

  Jason McCall
9 months ago
Went to the other 2 competitors and were treated like an idiot. Then tried AAP. Bailey was great. Helped find the part not in stock, but he ordered it up and will be delivered tomorrow. I wish I could post a photo of me deleting the competitors app and installing the Adv Auto App. Fortunately for them, my old car will require me to spend $$$$ at advance auto in the years to come

  Rocco roland
10 months ago
Good straightforward people not my usual place however I definitely recommend it maybe a couple dollars higher but like I said good place good people and maybe a few more things in other parts

  Marcus Woods
a year ago
Great service here. I'm not sure who the manager is anymore, but they always take care of me there. Excellent information and prices.

  Tommy Griffin
10 months ago
Great customer service. Kudos to the new guy there? Sorry I didn't get his name?

  Savannah Smith
a year ago
I stop here from time to time just to mail off my Amazon returns. It is so convenient! Just as soon as my package is scanned I instantly have my credit back on Amazon!

  Marla Gozell
4 months ago
They always have the parts in stock.

  Angela Shopper - Wingman RE Associates - KW
2 years ago
Broken window in car during a long road trip. Didn't have a way to help and didn't try too hard . Referred me to are hardware

  Nathan Wimberly
a year ago
I personally wouldn't shop here, prices are outrageous, low staff, and lack of knowledge from the upper management. Maybe someone who doesn't work in the store needs to make a visit and do some changes.

  Harold Tinsley
10 months ago
Went to the store on Red Wolf looking for a tool and was told that the store on Highland had it in stock but when we got there the manager looked at the computer and showed us that it was not a stocked item.

  Jonathan Salazar
a year ago
Helpful! Knowledgeable! Great customer service! I always feel welcomed to grab my auto parts from here.

  Jay Bee
4 years ago
Went to Advance Auto Parts to get a battery for my Dodge Ram 2500. Larry was my associate and he took great care in guiding me to the perfect battery for my needs. While he was getting my battery from the back I was asked twice if I was being taken care in less than a minute. That's great customer service. Then Larry took out my old battery and installed the new one at no additional charge. 5 stars all the way. Highly recommended. Thanks guys.

  Ebony Lynn
5 years ago
Amon ( hope I'm spelling correctly) is always such a great help and so informative. I've been going to this store for years because of the service that I receive each visit. I've gone to other auto parts stores around town and have been ignored or talked at as if I'm an auto mechanic. So, this is the best place to go, male or female. And if they don't have it or it's going to be overpriced, they inform me about my options.Great customer service and always friendly!

  Jennifer Delong
10 months ago
Craig guys in here always take care of me and do not make me feel any less for not understanding exactly how my car works.

  Tim Berry
5 months ago
Solid 7 out of ten. It's OK.

  wade coleman
4 years ago
All the parts you'll need! If it's not in stock at that time, chances are that it'll be there first thing in the morning. Never had a problem with any of the staff & they always seem eager to help. Top notch staff & higher quality parts, plus they carry a full line of Meguiar's car care products! Bonus!

  Shawna Lee
4 years ago
Had a battery cell go bad and they were the only ones that had a 31-950 battery for my rig. Called 4 minutes b4 they closed and they held it till next morning so I could pick it up since Loves doesn't have a shop. Plenty of room for me to get truck & trailer in and I was able to swap them out right there. Thank you guys.Heaven

  Wendy Spencer
a year ago
I always go to this location because they most generally have what I'm looking for in stock. Most other locations don't and need to order it.

  Leola Williams
a year ago
I went in to purchase a new battery, because the freezing temperatures killed the battery. He replaced the old battery,and put in the new battery. Thank you Advanced Auto.

  Kendall Boyd
5 years ago
Jeff was great! Had problems with battery on our car. He came out checked the battery and alternator giving us a thumbs up on being able to drive without any issues.

  Michael Patterson
4 years ago
Had the part I needed in stock. Great customer service from the young lady and gentleman working today also. The store was clean, well organized, and easy to navigate.

  Cynthia Hooks
3 years ago
Friendly service...Was very nice..I needed a part but didn't know much exactly what I was needing and they were a big help..Got me what I needed..Service was Great...

  billy Williams
5 years ago
I do a lot of Commercial Business with Nolan at Advance Auto could not ask for a nicer or more helpful person I'm on does a great job taking care of the people at the front will always do business with them

  Jennifer Lawrence
3 years ago
Great store, and ever better customer service! The staff was friendly, and informative in helping recommend products to help me.

  Sharon Dean
2 years ago
I give this,place one star and,if,I could I would not even give it a star I was really,disappointed when I ask,the man if he could test my air,and he said I can't do that I said if I buy this can you put it in the car he said we can't do that then I said can you show me where it is in the car and I will do it and,he replied I don't have time so I walked out,with two people behind me highly disappointed and will never go back

  William Mitchell
a year ago
They have been kind of sucking on the inventory lately. Lost a part I ordered and told me to try O'Reilly's. Boo

  Kamisha Brown
3 years ago
The workers were very helpful and if it's something they can fix for you they will come out and help loved it!

  OwlMomma92
a year ago
Great customer service and always willing to help...