Gwatney Chevrolet Company

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Princess Chrystal
6 days ago
I recently purchased a 2023 Honda Accord from Gwatney Chevrolet. When I arrived at the dealership, the vehicle I inquired about was ready to test drive. Zach Cardinal was my sales advisor. He was extremely professional, courteous, and knowledgeable. Zach was patient, and he answered all of my questions and addressed all of my concerns. I'm extremely pleased with the level of World Class Customer Service provided by Gwatney Chevrolet!

  Chris Harris
2 months ago
From the call I made to set an appointment to the day I picked up my vehicle the service I received was top notch. Polite, respectful and knowledgeable. My issue was as taken care of in a timely manner. Hats off to Natasha my customer service representative at the dealership for keeping me informed and walking me thru this process. Thank you for a job well done.Chris

  David Hicks
a week ago
Buying a truck at Gwatney with Zach and Buzzy is an easy, stress free experience. These guys go the extra mile to work with their customers without a lot of pressure. I really appreciate that!

  aubrey Reynolds
a month ago
Nick and Derrick could not have been better. They were fun, efficient and incredibly kind. Making such a big purchase can be intimidating but these guys made it simple, straightforward and enjoyable. I left there with zero questions and zero regret!

  Kelly L
a month ago
I used to take my truck to another mechanic and I felt like they didn't care. They told me a tune up would fix my issue, twice and it didn't. I took it to Gwatney and worked with Nate and they told me the real issue and fixed it. I will always take my truck to Gwatney from now on. Nate is always so helpful and kind and really cares about his customers.

  Marie Mitchell
3 months ago
Natasha was my Service Advisor today, December 28, 2023. She went above and beyond to answer my questions, explain what was going on with my vehicle, provided transportation home and had two techs working to replace my radiator and get me back in my vehicle by 12:30 on the same day. The dealership had all of the parts already in stock which assisted in the repairs. It was suppose to take all day but they rocked it and it only took half a day. Natasha was a very kind woman and I will be having her take care of all my Blazer needs. Thank you so very much!

  Brittany Collison
2 months ago
Natasha is honestly the best service advisor I have ever been too. She is genuine, knowledgeable, and is so considerate. She is not like a robot at all. She is personable and I will never go anywhere else for service because of her.

  Donald Hicks
4 months ago
I received friendly and professional service throughout the entire purchasing process and delivery of my new Equinox to my home. I had used the service department at Gwatney Chevrolet and it was first class--that is one of the major reasons that I purchased my Equinox from the dealership. I feel confident that excellent service will continue when my auto is serviced in the future. Having my Equinox delivered to my home was very helpful and very much appreciated.

  Michael Keefover
4 months ago
I just want to personally thank Nate and the Techs that worked on my vehicle for their great help with my 2014 Buick Encore. Nate dealt with me the Wednesday (late afternoon), before the Thanksgiving holiday, to do his best, & get my car repaired after it wouldn t start. He gave me the info to the towing service that they utilize. Literally the tow truck showed up less than 10 minutes (so hats off to Smith Wrecker and Don Reynolds as well). But, He Nate dealt with the warrenty company and made sure I had maximum coverage for my repairs, and he also ensured that the fluid levels were topped off on my car at pickup. I knew it needed a little bit of coolant, but had forgot to tell them. They took care of it anyway, and that just tells me how great the techs are at actually inspecting the vehicles. Since 1989, I have purchased a total of 5 vehicles from Gwatney (Between Gwatney Chevrolet & the Gwatney GMC dealership in Sherwood). Great folks, I highly recommend them, and will continue to give them my business.

  TC Patton
2 months ago
Dishonest. I was looking at a truck called and asked a lot of questions. Specifically asked about the Carfax. They had me come all the way from Tulsa, 4 hours away after telling me it was good to find out the truck had been hit 3 times. On top of that, the repair wasn't even good. Completely wasted our time and money to come out there. If they had just been honest then no harm no foul. Steer clear of this dealer.

  Chris Triplett
5 months ago
This review is in response to my dealings with Gwatney Chevrolet on October 9, 2023. While traveling from Illinois to Texas, I began to experience concerns with the transmission on my 2018 Suburban. Upon laying over in Jacksonville Arkansas, I decided to have the truck check out at Gwatney. I was pleasantly greeted by Natasha and they did not hesitate to check the vehicle out, even though I had no appointment, and they were fully booked for the morning. After diagnostic, it was determined my transmission was gone, along with a broken water pump. It was determined a replacement would be in the area of $7000, including labor. This is when Natasha started her magic. With the patience, understanding and expertise that only the best of a customer service professional could provide, Natasha was able to covey the seriousness, expedience and merit of the problem to my extended warranty company, to where as within an hour they had approved all charges and the truck was in queue to be repaired by 2pm the next day. A full transmission replacement in about 28 hours. The truck has since run like its new, and I am happy to report my trip to Texas was completed and I am safe back home in Illinois as I write this review. I have NOTHING but praise to Gwatney Chevrolet for showing me and EVERYONE else I shall share this experience with, that a small dealership in a small town can be as professional and as reliable as any big city dealership I can think of. Thank you Natasha. Thank you to the technician that serviced my truck. Thank you Gwatney Chevrolet.

  Shanetta
3 months ago
My vehicle was needing to be repaired from accidental damage that occurred September 2nd. Paperwork was processed and a claim was submitted to the body collision and repair department. The vehicle was dropped off for repairs on 11/28/23 and was told it would take 6 days. Those 6 days turned into 22 days, because a delay occurred due to needing order another part. During the time I called to obtain status updates, because I was not provided a rental, but my calls/messages were not returned. The overall customer service was not up to part as it should ve been. My vehicle was fixed properly, but the communication is lacking in the body collision and repair department. As a result I had to give two stars.

  Ayjah Johnson
3 months ago
I had a wonderful experience at the dealership. It was my 2nd time visiting and the guys were incredible. I was helped by Caleb, Jason, and Chuck! All 3 of them were very knowledgeable, kind, and answered all of my questions. I started to leave the dealership, thinking i knew how to set up my Apple Carplay, but was having issues. So i came back around and Jason came out to set it up for me. 10/10!!!

  Kristy Croppi-White
2 months ago
My windshield wipers stopped working while I was driving in the rain on highway 67. The next day I found out there was a recall on my 2014 Chevy Equinox and I called and they were able to get me in the same day and only took a little over 2 hours to do it and I sat there in the waiting room while they worked on. The car. Works just fine now and I'm very appreciative

  Mathias Rotter
4 months ago
My work/personal truck suffered a catastrophic engine issue. When I called Gwatney Chevrolet in Jacksonville, I connected with Tasha in the service department who heard my situation and got my truck in to be looked at almost immediately. She was very thorough and informative with me from start to finish. She even got me set up with a loaner vehicle so I could at least get around. It was so nice to know that someone really cared about getting me back on the road sooner than later instead of making me feel like I was just another number in line. She turned a very stressful situation into a great customer service experience. I couldn't be happier. Thanks again Tasha!

  Johnathon Edeb
4 months ago
Bought a Vehicle here about 3 weeks ago. The sales manager straight up lied to all 3 of us about a warranty. I told him I wanted GAP only. He said they were running a special that included a free warranty with the purchase of the GAP. When all my paper work came in a few weeks later, there was the GAP purchase AND a warranty purchase for $4350! When I called, he said I have the paper right here where you initialed for it. I did initial in the column where he had GAP wrote out in pen. The one where he said the warranty was included in the gap. He tried to tell me it was a misunderstanding, but me, my wife, and my mother all heard this conversation when we was doing the paperwork. And I remember it well because I had him repeat it during the paperwork process to be sure I wasn t purchasing a warranty. They did refund the warranty price back to the end of the loan. But it still leaves me paying sales tax on that amount and the payment is over $70 more monthly because of this. This one was no mistake on their part, it was a straight up lie out of the sales managers mouth! I will never spend another dollar at this dealership and we are contacting the attorney general along with all the others who have throughout the state to make sure something is done about this warranty stuff. It s been going on all over the news and people are tired of it. I m ashamed I had to give them 1 star.

  Toni Brown
2 months ago
Cody Brown has been a pleasure, the buying experience was different to say the least, but not because of him or the dealership. Over all was a great experience!

  Dwayne Young
5 months ago
Everyone was very helpful, and I enjoyed this experience, and I will do it again here. I didn't care for my last experience purchasing a vehicle at a different dealership.Gwatney Chevrolet Team will get my business in the future.See Cheryl Good she took great care of me.

  Morgan Smith
3 months ago
I have had the opportunity to work with Natasha in the service department. She is the absolute best. She is super knowledgeable and very professional. She is easy to work with and I reccomend her to anyone I talk to now!!

  Richard engel
3 weeks ago
My appointment was easy to make. I was greeted promptly upon my arrival and the service was completed in a short amount of time.

  Taylor Lowrey
a month ago
Johnny was amazing to work with. He was super knowledgeable, not pushy at all. Best salesman I ve dealt with.

  Robert Pitts
3 months ago
Natasha Johnston is MY service tech. I m glad she is. She s always friendly, attentive, personable and professional. I recommend her. Robert Pitts

  Karen Robbins
3 months ago
My experience at Gwatney services is always always the vey best, the people and the quality of the work is excellent!Today I was helped in super fast order, as always Natasha was friendly and very helpful. Thank you. I know I can always count on you!!!!

  Stacy Jackson
5 months ago
I have a vehicle that was purchased 10/2019 that had 23 miles on it. I ve taken it to this dealer for servicing several times and they ve told me nothing was wrong with it several times, still charging me for services. I took it at 59k miles for a potential engine problems and nothing was done. Ive taken it routinely since for inspections, tire rotations, oil changes.. and no issues noted. The sound was still a problem, which turned into a jerk/up shift in which I feel that i told them or they should have caught and nothing was done. I had taken it to get a tune up while in Arizona, @SunDevil Auto on 9/2023 with 107000 miles on it. I drove it back home to Arkansas 9/22/2023. I told them the issues it was having with upshifting. When I had gotten back, my car was making noises still so I took it to gwatney Chevrolet who I typically would take it to. They told me that the camshaft was harmed by the lifter which would cost me upward 9000$. I explained to them that I had been here several times and I was informed that they usually don t fixed something unless it s completely failed. No one ever told me this issue would likely to happen soon or anything. I need them to cover this, because it was due to their automotive servicing neglect that this occurred.Edit: my initial reaction was to give 2 stars after some thought and research I don t even think it s a gwatney issue in totality, rather than a GM issue.

  Andrew Baughman
3 months ago
Highly recommend visiting this dealership if you re in the market for a new/used car/truck. This is my 3rd vehicle to buy from the gang at Gwatney. I ve always felt like they treated me fair and will be a forever customer.

  Billy Brooks
a month ago
I am a Corvette Man. Nate in the service department was beyond excellent. Nate was knowledge & caring about C-8. Great service

  Kalvin Snow
6 months ago
I felt that I was not being pressured or overwhelmed to buy a vehicle. The salesman introduced himself and listened to what I was needing in a vehicle. He showed me two different vehicles that could work for me. Once I selected my vehicle the buying process was smooth, easy and fast. I would buy from there anytime.

  Tanna Null
5 months ago
Josh Farris is an amazing asset to Gwatney Chevrolet. He is so good at his job. Thank you Justin Smith for contributing to a worry free car buying experience.

  Craig French
a month ago
Came in with an engine light on with no appointment and Natahisa Johnson, got me in and out in under 4 hours. Parts were in stock. Yeah!!

  Scott
3 months ago
The experience was good.i broght my yruck in for brakes and when i got my vehicle back the brakes were locked up .so i had to get that fixed again. After 1500 dollars, im a little upset .