Jensen's Tire & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tom Buddenbohn
a week ago
Incredible Service, Awesome Attitude to help me. I needed 2 small tires for a small boat trailer. I spoke with Nash who confirmed cost, etc. But I could not get the trailer to the shop or get Wheel Bolts off trailer. I asked if I could rent a batter powered Impact...sorry, no. But we can lend you one with a substantial deposit. 2 hours later I returned with 2 very old tires and one tremendous Battery Powered Impact wrench.20 minutes later, I left with 2 new tires and a very reasonably price...What a great business and Team that helps solve challenges. 10 Stars!!!Pix of old tires...new ones very pretty.

  Bridget Desiree
3 months ago
Let me just say.., this is the MOST wonderful service I have ever experienced at a mechanic shop! Not only excellent service, best prices ever! I am extremely impressed with the entire staff. The man that fixed my tire was extremely upbeat, very knowledgeable and so respectful. I encourage everyone to give Jenson's Tire & Service a visit and see for yourself. God bless you all

  Uniquely Chozen
a month ago
One of the best automotive and tire shops in the Village and Hot Springs!! Very professional and affordable!! Family fun atmosphere! Will definitely be back!! Thank you for all you do for the community!!

  Fake Name
2 months ago
edit: I'm not using my real name precisely because you look up customer names that leave reviews in your database. Jensen's does not have a good reputation in the area and everyone recommends Alban's--don't trust me, ask around

  Zach
5 months ago
I called the shop to get an alignment on my work pick up. They said they would call me back to let me know if my truck would fit on their alignment rack. They called me back said it would fit so II called the shop to get an alignment on my work pick up. They said they would call me back to let me know if my truck would fit on their alignment rack. They called me back said it would fit so I scheduled it for the next morning. I get a call about 10 AM. Hey sorry we can t do the work on your truck because it does not fit on our rack. I go to pick up my keys and they said they charged me $30 to look at my brakes. At no point was my truck in there to be looked at for brakes,I did tell them if they were able to alignment at a later date I would have them do my brakes. These guys are the definition of a joke.

  Downhill Blur
4 months ago
I purchased tires online and had Jensen's do the install. They were quick, efficient and professional. It actually cost less than I thought it would, too. BONUS!

  Truitt Hegwood
5 months ago
Absolutely the most outstanding service. They got my BF GOODRICH s in and on in no time. Impeccable staff. Don t miss out . Stop by.

  Nathan Jennings
2 months ago
Friendly, attentive and detail oriented staff. Because of their quick and quality service, I was in and out in 25 minutes.

  Thomas Duncan
a month ago
We had our car worked on they did the front end I'm not mechanically inclined so specifics I don't know LOL they were very courteous very very generous I met the owner by the way also they have the car wash next to that I just found out that car wash is awesome I mean awesome it's very cheap to use in very very good I love that car wash seriously I've been through it many many times anyhow very excellent job on the car for real whoever reads this and needs car work don't go anywhere else there's no reason they are by far the best I've ever dealt with there's plenty of options for someone to work on your car but seriously for all you guys that are following me I appreciate it but I need you to hear this if your car has issues please go there to Jensen's

  Susan Burns
a month ago
Sitting on side of road unable to get my tire off as the hex cover to light is not on my car from when they replaced my tires. Can t trust this place.

  Colin Morrison
a week ago
Outstanding service. My go to place

  Kyle T. Gomez
3 years ago
Rating They Saved Me $700 when another auto shop tried to sell me struts it was an alignment and some spacers. Grade A service would recommend to anyone and I will be a return customer

  Healing Infinities
9 months ago
BEWARE!!!! Jensen Tire is one of the WORST garages imaginable! They employ a cadre of so-called auto mechanics and push them to quickly perform repairs, oil changes, etc. in order to maximize profits. Well, they cost me $50,000+ by absolutely destroying my high-end automobile by neglecting to simply assess and replace the O-ring whilst performing my oil change! RESULT: All of the oil leaked out while I was driving, blowing up my engine and other systems, and leaving me stranded alongside the freeway at night!!! I waited hours for a tow truck to arrive with tractor trailers blowing by me whilst fearing for my life!!! Jensen refused to take responsibility for their oversight, file a liability claim with their insurance company, or even so much as acknowledge fault!!!! I had my car assessed by an expert auto mechanic who confirmed Jensen was at fault for not replacing the O-ring. Just read all of the other awful reviews of Jensen Tire in Hot Springs Village, Arkansas online and you will get the picture of how badly this disreputable garage can hurt you. YOU HAVE BEEN WARNED!!!!

  Deb Greenhill
a year ago
Both of my vehicles need major repairs. Jensen's Tire did an exquisite job on both vehicles. Front desk staff were friendly. I actually got to speak with one of the mechanics, who took the time to explain what would be done. Repairs were completed quickly, despite the number of customers that needed basic oil changes and tire rotations.

  Rad Racer
a year ago
Can't say enough nice things about these friendly, professional people! They helped me out with my Bentley when I had a huge problem and I would use them over and over again!!! Very fair prices!

  Bill Dennis
11 months ago
They have so many employees standing around doing nothing, but my truck setting with nothing being done. The manager said that they only can do oil change and not able to rotate tires. For a company that advertised as a tire shop, but only have 2 out of 6 bays for tires repair. 4 oil bays. I will not return to a place that tells you 1/2 hours and then another 1/2 than another 1/2 hour. Also, the staff is full of excuses...

  Ginger Eason
11 months ago
My husband went to get a tire plugged due to having a nail in it. They proceeded to take the tire off & botched up a lug nut, proceeded to tell my husband the lug nuts were swollen ! Really? Never in our life have we ever heard lug nuts swell! They said we needed replace all the lug nuts! Seriously!? He replaced 4 on one tire & they plugged the tire for a grand total of $51.45!On first occasion we took vehicle to have tires rotated, service guy cldnt get lug nut off, said that it was tight & possibly cross threaded! Seriously?! You re in the tire business & you can t remove a lug nut! Still had to pay for half a tire rotation!Went to another tire shop where they took off lug nuts & rotated tires without any problems!You took us twice but never again will we do business with Jensen s tire and service!

  Bryan Watts
4 months ago
Nice folks. In and out the door. Will definitely go back.

  J.N D.
a year ago
Go here often for oil change, tire rotation, cabin air filter change, and diagnosis when needed. Have brought 3 different cars here. Service is good and prices are fair. It can get busy here but theres a car wash right next to it that can help you waste time while you wait.

  Deidra Ellison
8 months ago
Came in 10 minutes prior and they patched my tire and had me out in 15 minutes. Excellent service.

  Melissa Campbell
3 years ago
So far, so good! My 16 year old son took his truck to the shop today and they said it would take 2 days to complete some front end work. I am not a mechanic but I have been told that their $1100 estimate seems a little high (especially since we have already spent $500 in aftermarket parts), but the guy was super professional and explained what is wrong over the phone. He estimated approximately 12 hours of labor to complete the job and he gave me a list of parts that need to be replaced. Once I get a detailed invoice and the work is complete, I will update this review on the quality of service, timeliness, cost, and overall customer experience.

  Peggy Walters
2 years ago
So busy I had to wait 2 hours. Lots of people needing windshield wipers and willing to sit a long time to get them.( Is this loyalty or unaware that AutoZone will put them on for free? Purchase and installed in less than 15 min. ) The ladies at the window are friendly. I was happy that a tech asked me about my case before doing anything. I will return for issues that need a tech.

  Felicia Landes
2 years ago
Extremely nice, clean, modern shop. The office employees are true customer service ambassadors extraordinaire ! This shop actually makes appts and is on time !! The shop techs are both knowledgeable and prompt accessorize by the most technically advanced equipment. A side note: the ladies restroom is also very nice. My overall impression - label me a permanent customer.

  Alisa Bocskovits
3 years ago
I have taken my car to Jensen's for the past few years to get a oil change. I've never had any problems and it's very convenient because I live in the village. I could get it done in town cheaper but the convenience makes it worthwhile.. if you get there early in the morning you can get in and out of there pretty quick

  Dale Svoboda
2 years ago
I have been having my 2005 Dodge Stratus worked on by Jensen s since 2016. They have always done a great job repairing my car and keeping me on the road! Their mechanics always do quality work for my money and I will continue to go there.

  Randy Bruno
3 years ago
They have been doing all my work on my 2005 avalanche since we moved here in 2009.I have always been impressed and pleased with the work and out come on my truck. They explain everything in detail before they do the work with a quote which makes my decision easier. I highly recommend these guys.

  Cole Farley
a year ago
Took my truck to have breaks done. 15 days later my tire almost feel off. They charged me to fix it. I won t go back. I recommend you find somewhere else. Unless you want your tire to fall off!

  Kyla Crawford
3 years ago
Took 45 minutes for an oil change after employee at the front desk told me it would be a quick change. This business definitely doesn t live up to the 10 minute lube change slogan. Giving this 3 stars since the lady with the short black and blonde hair was very nice.

  Kathy Miramontes
a year ago
They are always friendly and willing to check for any problems and explain. So far I've only ever needed them to replace a tire, but when I need tires, they will be my choice.

  Lora Tucker
3 years ago
The ladies up front are amazing. They explain every in detail and give you the option to choose.....the guys in the back are very quick and professional.....I have been using them for a few years now and would highly recommend them....their prices are fairly reasonable. I will be a returning customer.