Orr Chevrolet of Fort Smith Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason S
5 months ago
I brought my truck in yesterday for them to diagnose it, I told them "I replaced the plugs, wires, fuel pump, O2 Sensors, Throttle Body 1 year ago and it's still showing a miss fire on Cylinder 2" they told me they would look into it and let me know, well today they called me and said "we can look into your issue but it's going to cost you $840 for us to DIAGNOSE your problem" so I said "NO WAY!!" They then told me Exactly what I told them. "Since you've already replaced those parts we aren't going to look into it we are just going to pull your motor apart and inspect it" I said well I can't pay that, well they said it'll be $109 for you to pick your truck up but they didn't do ANYTHING!! literally repeated exactly what I told them yesterday, so I'd highly recommend NOT using ORR very disappointed they feel to gouge people this close to the holidays..

  Wesley Clardy
8 months ago
I was trying to get work done on my vehicle here due to a collision. The lady who answered the phone referred me to a totally different company. She stated you should go to whoever made the car. Business is business to me. I dont car what color, or model the person is. Just weird as I would have waited due to family being employed here. Safe to say they didn't get my business.

  Ashton Steele
11 months ago
Had had an appointment schedule for 10am for new tires put on and an alignment. It took 5 n half hours to complete an appointment job. They just kept giving me excuses from so many alignment to I was just a drop off when I had an appointment. Just very unprofessional and then they gave excuses of why my own advisor couldn't come talk to me himself.Was very disappointed today specially from a well known place. I will take my business elsewhere.

  Michael Janway
a year ago
I had taken my vehicle here back in November of 2021. Their repairs took all the way to January of 2022. When they were done I thought the vehicle looked and seemed in good condition. After leaving and looking it over a bit more I noticed the bumper and fender body lines didn t line up all that well. (I m sure it s an aftermarket bumper) I brought it back and had it adjusted a couple months later. It looked a lot better so I went on. Months later I notice one side of the bumper and fender has become unaligned and is obviously not flush. Which partly leads me to believe it wasn t a proper fix. I bring it back when I ve finally decided I was tired of looking at it in hopes of it finally being corrected. It s flush now. Only because they glued/ epoxied it. Now I m not sure if the bumper will come off properly or be damaged if it has to come off. I should have just left it alone. Or they should have done it right the first time.Services: Auto body & trim repair, Body & Trim

  Michael Townsend
a year ago
Dustin was absolutely one premier sales person. He was able to get us into the car we wanted for a price we could handle. Easy financing. Great team all the way around.

  Roger Ruth
3 years ago
David Graham is the best! He knows how to treat a customer. He goes above and beyond to make sure everything is done right. I will always use them for anything I (we) need to have done.

  walter scott
2 years ago
Well after a long search we found the Deal art Orr. Thank you Oscar and the team @ Off Chevrolet

  Wendy Peer
3 years ago
Great service, friendly people, easy process

  Carl Meyer
3 years ago
Very good experience and did not take long

  Donivan Haase
2 years ago
Great job in a timely fashion

  Larry Jackson
3 years ago
Great service advisors!

  S Rhino Welborn
2 years ago
Did a great Job