Harry Robinson Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Reynolds
4 months ago
TAKE YOUR CAR ANYWHERE ELSEEDITED TO ADD RESPONSE TO THEIR RESPONSEThe insurance deducted $1000 for us retaining the vehicle. This had absolutely nothing to do with the $2000 Harry Robinson Charged to do nothing to the car. (except tear it apart of course leaving it in piles for us to pick up) I love that they tried to deceive the public in their response, it demonstrates exactly how dishonest they are. The "multiple attempts at contact" were the two calls I already listed in my initial review, we called right back. They didn't call over multiple days that's just another lie. They held the car, would not let us pick it up, so that they could charge the insurance the $2000 they charged them. We asked to pick the car up the moment they told us it was a total loss they refused to allow us to because they needed to charge the insurance first plain and simple. They did not recommend towing it anywhere as the shop manager had offered to put it back together as I stated in the initial review. They are absolutely lying. (original review follows)They were very polite at first we took our car in for some front end bumper damage. They called us and told us a few days later that the damage would constitute a total loss.They informed us that their policy is they won't work on a total loss. During this conversation with the service manager, he said they would see what they could do about just putting it back together for us when it was time to pick up. We asked to pick it up they told us they couldn't release it until the insurance paid them for taking the bumper off and taking a look at it plus their storage fees.When the insurance paid them, everything changed. First, they called me the receptionist who called was very rude demanding that we get the car immediately as if we had been the reason it wasn't picked up. Acting as if they had just had such a hard time reaching us because we missed one call 5 minutes prior to the one I was on with her. They had called my daughters phone while she was in class. We had been ready to pick it up since day one.When we arrived to pick up, the receptionist was just as rude in person as she was over the phone. She asked me to sign a check, refused to provide any receipt, and then when I politely asked, "why is this $2000.00?" her response was simply "well we didn't charge you anything we charged your Insurance company." (just so the reader is aware that money came directly out of our settlement and so it was our money now we have $2000 less to find a new car thanks Harry Robinson!).We then went to the back where they said our car would be, not only had the parts not been put back on they hadn't even been cared for. They had the parts to our car completely strown all over the place. They had also removed the chrome trim at the bottom of the door for no reason at all.So if you enjoy being lied to, talked to like you're scum, being charged $2,000 for 25 minutes of work and "storage", while having your car left in a pile for you, this is definitely the place to bring your car.Not only will we never purchase a car from these people we will never bring anything back to that shop. They were so nice at first I had told my daughter "we should really just get another Buick and buy it from them." The receptionist opened our eyes to the reality of what it is to deal with them and honestly I am thankful for that probably saved me a lot of future problems by avoiding that purchase.Before and after pics below. We drove the car to them and almost had to tow it out.

  Jerry Stevenson
6 months ago
Used this body shop several months ago for a bumper repair on an Audi. Repair done with exception of a missing part. Picked up the car and told by John (no longer employed) they would call when part available and just bring the car back and they would put on and it was already paid for. Told about four months later by Steve Hill, that they now had the part and asked if we were aware of an additional parts charge of $500. Of course we were not. Lesson learned -avoid this business. P.S. also they conveniently could not produce the original estimate. HMmm,Later ADDENDUM body shop STEVEN manager called andsaid they would make the repair in question & make adjustments on a subsequent repairs that were substandard. Will review the recovery facilitated by Steven, when completed.2nd addition to review- body shop manager made good on promise to take care of outstanding items. Thanks to Steven. Satisfied with end result. Would use for future services.Service: Body & Trim

  Robert kennedy
4 months ago
Worst place ever to buy a vehicle. Check out my Tik-Tok YouTube and fb I put all videos on there. Recordings just ask Tik-Tok Dad_advice38Robert Kennedy fbDad_advice3826 YouTubeDad_advice38and101backupDad_advice101And Kennedy 101KennedymoderatorBut I'll have telephone conversations up very soon.

  Brenna Donaldson
9 months ago
Finished my repairs a few days earlier than expected and detail cleaned my car! Super easy to work with and friendly customer service.Service: Body & TrimService: Body & Trim

  kim condry
8 months ago
Always friendly, took my car, 2022 Honda Civic, in due to hail damage. Picked up today and it was perfect and they cleaned the inside!!!!!!Service: Body & TrimService: Body & Trim

  Randy Colip
2 years ago
Harry Robinson Body Shop is outstanding! From the minute I walked in the door for an estimate to the minute I walked out the door after my repairs it was a great experience! Greg walked me through the entire experience and kept me informed on the process from estimate, working with the insurance company, and constant update on the progress being made on my repairs! My GMC Yukon Denali repair was done 1 day quicker than estimated - that hardly ever happens - and when I went to pick up my vehicle, quick in and out! Would recommend Harry Robinson Body Shop to anyone needing repair on their vehicle!Services: Painting, Body & Trim

  Thang Hoang
a year ago
DO NOT GO HERE FOR YOUR CAR REPAIR...I brought my car here for an estimate for my hail damage happened in April 2022. I supposed to get my estimate back within a couple day. I kept calling them asking for the estimate, all they told me is the technician still need to put the information in the computer, they are busy I will let me know when it's done. I call them once a week for 4 weeks. I finally gave up on them, brought my car to another shop, get it estimated right away, and get the settled with my insurance. Now, 06/14/2022, I still haven't receive either estimate or a call from them. It's just a waste of time and effort to bring my car here...I brought my car here for body repair years ago, but now it seems like they get more customers and don't care much about the quality and how they treat their customer anymore...THIS WILL BE MY LAST TIME AT HARRY...SORRY YOU ARE NOT DESERVE MY BUSINESS ANYMORE.Services: Painting, Body & Trim

  Mayra Garcia
a year ago
Had hail damage April of 2022. I was given an appointment to go drop off my car on June 17. I had rented a rental car (for a week) and as soon as we show up they had nothing ordered or ready to take my car. They said they would call the next day to schedule a new date and never did. Eventually, we got another date, however they then proceeded to push our appointment to August 8th (moving our appointment for the 3rd time.) When we called to cancel our appointment and just go somewhere else they then magically had an opening for August 2nd, we didn t take it and just went somewhere else.

  Poker
a year ago
No urgency to return request to customer who just spend 70k buy a vehicle from them. This leadership here at the body shop needed to be evaluated. So sad I have to feel this way. Really like this place.Guess they doesn t care for my business.

  Carlus Call
6 years ago
Had my mother's car repaired after a large hail storm. They did a great job. The damage required a new roof and the paint work was perfect. Had one small hiccup on ordering the parts but it was handled in the most professional way I could have imagined. Mike and his crew went above and beyond to deliver great service. Even though I kinda hope I don't have to, I would return with all of my body shop needs.

  brandon loukota
4 years ago
Updated 04-09-2020The work looks amazing, right back to how it was the day I got it! The repair did take longer than expected. Apparently becase the color on my car was unique. Which was fine, becase insurance was paying for my rental so all was well. And those things happen. And I'm glad they took the extra time to make it right.Had a bit of an issue with the reinstall of my window. But they were very promt about correcting it. And not less than a week later my car got hit again so I took it back to them. The work the second time was just as good, and the turnaround was super quick now that they had the paint code figured out.Customer service was very good throughout the whole time of dealing with the two fender benders. And I'm guessing that's why they got voted Fort Smith "best of the best" multiple times

  Aaron Harris
6 years ago
I highly recommend Harry Robinson Collision Center. They took great care of me!! I was in an accident early this year which resulted in my car being totaled. They put me in an outstanding rental and quickly estimated the damages. The whole process went quickly and painlessly. They we re so pleasant and helpful that I purchased my next vehicle from them. Thank you HRBG for treating me like family!

  J
4 years ago
Had to bring in my 2018 Impala a few months ago cause it was involved in a hit and run. They fixed it fairly quickly and the work to the car is amazing. Only issue is when the headlight was replaced, I guess the new one was defective cause it lights up, but doesn t shine on the road, but they ve been working with me on getting me a new headlight as fast as they can and to make sure it works 100%. Great people.

  Hope Ann Harris
6 years ago
Harry Robinson Collision Center is great! I am a continuous customer! All around 5 star service! They have fixed more than one of my wrecked/damaged vehicles along with hail damaged vehicles. Repairs are always perfect. They always get my repairs done in a timely manner! Never had any problems! Wouldn t take my vehicles anywhere else!

  James Jim Fuhrman
2 years ago
As a State Farm customer I appreciate they ease of coordination with my agent, the claims process and the body shop. Very professional and helpful but in high demand so scheduling can be tough.

  Jacqueline Durham - Black
6 years ago
I'm embarrassed to say I've actually use this body shop not once but twice. But I guess I should also clarified that night or time was it me but once my daughter and wants my husband either way the employees at The Body Shop did outstanding work on both of our vehicles and the level of professionalism and keeping us informed throughout the entire process was second to none. Being involved in an accident is never fun dealing with insurance companies possibly even worse but when you have someone on your side handling that part of it for you and making sure that you know what's going on and that you will be taken care of and that you won't have to worry about the value of your vehicle when the work is completed certainly makes you feel much better. Thank you to Mike Michelle and the rest of the outstanding staff at Harry Robinson Buick GMC Collision Center!

  Ray Fraley
2 years ago
Nice people there. Great work on are car. It took a little longer to get are car back but what can i say. You cant rush perfection. Highly recommend going ti get your work done there. Thank you guys are car looks great.

  Ashli Black
6 years ago
I recently took a truck to have an estimate done on it and walked right in without an appointment and even thought they were extremely busy Mike came right out and took pictures and assessed the damage and said he would email me the estimate as soon as he could. I received the email in less than 30 minutes! Everyone is so friendly too! I highly recommend Harry Robinson Collision Center to anyone!

  Bridgett Kremer
5 years ago
I brought my car in for an estimate after a deer collision- the staff was so helpful, even after knowing they would not be able to fix it how I am asking due to liablity issues. Greg was sympathetic and informative while helping me through the process. If I am ever in the market for different repairs, Harry Robinson will be my first stop!!

  Brandy Sherrill
6 years ago
I recently had some repairs done and just want to say what a great experience I had with the team at Harry Robinson Body Shop! Candi and Mike both exceeded my expectations. Dealing with car repairs is stressful enough but these ppl know how to take the worry out of dealing with a body shop. Thank you and keep up the great work!

  Annie Cates
6 years ago
This is by far the best body shop in the river valley and the employees are great also. This is the second time my car will have been in for repairs. Candi Schmitt is my estimator and I've had the best experience. They take care of everything!

  Lorna Armstrong
6 years ago
Harry Robinson Collission staff is the best. Michaell always was polite and kept me notified of appointments. Candi and Mike did a excellent job getting me taken care of. They helped me contact my insurance also. Thank you Candi for making sure everything was repaired as right off the show room floor. If ever I need repairs I ll always come see you. Thank you

  TJ Schmitt
6 years ago
The Crew has fixed my truck twice now, no complaints here. Always awesome and professional work. Ask for Candi to do your estimate and walk you through repair work that needs done.

  Angie Amador
3 years ago
My car could not be repaired so I went to pick it up and my break lights were not connected and my back up camera didn't work anymore. They also took apart my bumper and my trunk and did not put it back together properly or at all in some places. Staff was nice though.

  Steve Young
6 years ago
Stressful experience made smooth from the estimator to completion. Nothing but the highest quality workmanship and OEM parts to the state of the art paint booth made my vehicle good as new! Highly recommended.

  Jerry Mcghee
a year ago
They fixed my car a year later plastic pieace was hanging down on front I called they said stop in an we will fix it Steve took it straight in no problem Service: Body & TrimService: Body & Trim

  Felicia Kimberling
6 years ago
Candi was amazing! Some jerk keyed the door of our truck and she helped us get it back to perfection. Super helpful and accommodating. Will for sure come to get first for all future work!!!!!

  Cissie Westberry
2 years ago
Got my Nissan. Very nice people I dealt with

  Paula Crable
6 years ago
One month after purchasing my vehicle, we had a massive hail storm causing extensive damage. I was very pleased with the quality of work and the updates I was provided as to the completion date.

  Dawn Caldwell
9 months ago
Was very pleased with the service and how friendly the staff both in the front reception area and body work area were.