Batteries Plus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeremy Lamberson
a month ago
Worst service possible. I went to this store on wednesday to get a screen replaced on my phone and was told they had one in stock but no one there could do it. The emloyee said to come back saturday and the samsung centified tech would be the to do it. I go in saturday and the tech says hes not cerified that guy is only there during the week so i ask about leaving my phone there and picking it up monday. The emlpoyee calls the manager who tells him no he won't put the screen on it at all because he doesnt have a back screen for it (only damage to the phone is on the front and was told on wednesday by their emlopyee it only needed the front screen) and i cant leave it over night. Oh and the front screen is $350 and won't give me the price of the back screen. Fortunatly i called cyberhaven who said they could replace the front screen only no problem. Could leave it overnight if needed and its $50 less.

  Travis Carroll
a year ago
WORST CUSTOMER SERVICE EXPERIENCE EVER!!! I bought 6 of the most expensive golf cart batteries they have and was told that if anything happens they would replace it. I have had all 6 less than a year and 1 of the 6 batteries was bad. One of the Terminals melted and they try to put the blame on the customer. As you can see in the photos there is nothing that is touching any of the terminals that would make ANYTHING Arc .They sold me a faulty battery and they DO NOT STAND BEHIND THEIR WARRANTIES!!! Called customer service and still getting the run around. Nick the Manager is TOTALLY UNPROFESSIONAL and NEEDS A HUGE LESSON IN CUSTOMER SATISFACTION AS WELL AS A REVIEW OF WHAT THE WARRANTY POLICY IS AND NOT TRYING TO CHANGE IT TO FIT WHAT HE WANTS. DO NOT SHOP AT THIS LOCATION!!!

  Mark D Campbell
4 months ago
I purchased a battery for my Dodge truck. The price was lower than Walmart and the Auto Parts Stores. I ordered it online, and picked it up in the store the next day.

  John Lankford
10 months ago
Went to store with Samsung phone that would not charge. Just recently put in a new battery bought from Amazon..which was a dud. Nicholas was extremely helpful and gave 100% customer service with a great desire to help and inform. He replaced battery with a real Samsung battery and phone charged fine! No charge for inspection to locate problem and testing battery!

  Heather Moore
a year ago
I could not get my phone to turn on. I took it to AT&T and Best Buy. Both told me that my phone was done for. Then I took it to Batteries and Britney worked her magic and had it turned on in minutes. I was almost crying. The phone had 10 years worth of pictures that had not been backed up to anything. She got it going and I just need everyone to know that she is an angel.

  Julie Dunn
a year ago
My teen received a hand me down phone to learn responsibility, but of course the battery life was pretty bad. So, B+B was recommended by a friend. Made an appointment online. Nick assisted us and explained things thoroughly. Excellent communication and candid talk as well. Very happy with the service here. Thanks!

  Kristen Gean
7 months ago
Brittany was so helpful! She fixed my shattered screen in 30 minutes and put a new protective cover on for me.

  928CS
a year ago
Everyone was very couteous and professional, and the battery install into my mother's car was done quickly, and with a smile. HIGHLY recommended for anyone who needs batteries!Another thing. A week later after I left FS, I bought batteries for my mother's UPS, and they installed them for her too! There's no way she could have done that, nor I since I live in Wisconsin.Thanks again Fort Smith Batteries Plus for helping my Mom - all of you are the best, and are appreciated!

  Xyz Xyz
4 years ago
Great placeNeeded a new screen for my iPhone 8+In and out in 30 minutes.very knowledgeableI do recommend!

  Andrew Smith
a year ago
I took in my iPhone to get the screen repaired and Nic and Chance were the most professional workers ever. They answered all my questions that I had about the repair in a very professional and easy to understand way. I would defiantly recommend getting your phones repaired here.

  Bill Striplin
a year ago
Total lies and misinformation on battery warranties. Do not buy from Batteries Plus. On 9-2020 I bough 3 12v agm duracell batteries that were 30 month free replacement and installed them in my boat with a 3 bank charger to run a 36v trolling motor. 9-2022 1 battery went bad. I took it to the batteries plus bulbs in Fort Smith they informed yes the battery is bad but they did not have any in stock and could not get 1 for 2 weeks. I asked for a refund so I could buy another battery somewhere else and they refused. 2 weeks later I returned to the store and was told they still do not have them in stock but could order one. I left my old battery there and they would call me when it came in. I missed a call from Batteries plus on 9-29-22 and assumed my battery was in. I sent my wife to pick it up. She gets there and says they can not warranty the battery. I called them and asked why. They said they could not warranty a battery that was less than 10 v. I asked how many volts does a bad battery usually have, they said less than 10. I said, this battery has been on the same charger as 2 other batteries doing the same work, if 1 of the 3 goes bad it was not my doing. They refuse to warranty the battery because it is less than 10 volts. They even said my trolling motor probably caused it to go bad. If you buy from this company beware! They will not warranty a bad battery!

  C.Vo
5 years ago
First of all on the email that asks for feedback and a rating doesn't work. It appears as a green button that says "Rate !" and when I touch it, nothing happens. It's just text. Now to the real problem. I should have said something in the store, and I regret that I didn't. I booked a screen repair a week in advance and they told me that I was the first appointment for that day so I got reserved. I thought, cool. When I decided to go to this replace to get my phone screen fixed, it said "Phone screen repair front (and back) estimated 89.99. On the phone, the man knew I needed my back screen replaced but he never told me it was a separate charge. When I got to the store, I provided information on my phone and signed an agreement to hand it to them. After all was said and done, I came to pick up my phone and pay. When he was ringing me up, my heart sank. A whole $330 after tax and using a $10 dollar coupon and 10% off. What the hell, from $89.99 that's almost 3 times the cost. I'm a nice guy and don't like conflict, but that was just ridiculous.

  Kiesha Copper
4 years ago
They kept my phone and tablet for over a month and a half. I called twice and each time they said the parts would be in Tuesday. When I went to pick up my property 7 weeks later the assistant manager (or so he called himself) yelled at me that He couldn t fix my devices because of Christmas. Not sure why he couldn t fix it in the month before Christmas? He gave me a phone (which wasn t mine) and told me he d need over 2 hours to release my tablet because it was in pieces. Now it took them over 20 minutes to even find my tablet and phone. Admittedly I didn t inspect my phone, just dropping it into my purse. I live 45 months bytes from the store so returns home feeling that not being able to wait there for them to reassemble my tablet. I received a call 3 hours later not to tell me my tablet was ready, but to say the assistant manager gave me someone elses phone and I had to return it immediately. I informed the manager or so he called himself, I lived to far away to return to Fort Smith that day and would try to get there the next day. I still haven t heard if my property is finished. The next morning I received a call early morning approximately 9 am stating that if I didn t return the phone they gave me immediately they would take legal action. I m a 55 year old retired disabled nurse and the incompetent boy working at the store is threatening to have me arrested for the mistakes he made. He gave it to me I didn t steal it and they still have my property. Who are the thieves? Spend the extra money and go to Phone Doctors!

  Brenda Millar
3 years ago
I had a relatively ok experience here. I went into fix my battery on my Google pixel phone. Upon receiving my phone it had less than 10% battery left so since it was nearly dead I didn't do anything but check out and leave. I got in the car and plugged it in and was still in the parking lot when I realized something was messed up on my screen. They did replace my screen for free but for future reference always spend a few minutes playing on your phone before checking out. I received my phone back battery and new screen working flawless. I didn't realize till a few hours later that the selfie mode on my camera is messed up. Also, I can't hear anyone and they can't hear me on a phone call unless it's on speaker. I had neither of these issues before I brought my phone in. However, once you sign and leave the store there's nothing that can be done unless you want to pay to fix it. Overall they were polite. They saved me from having to buy a new phone for a while, we shall see how long these minor issues bother me until I upgrade.I contacted them and they said they would try and fix the issues for me. This makes me very happy. Great customer service. Will update once fixedUpdate::::They fixed my phone apparently the plastic part you peel off before reapplying the screen was left on over my front facing camera and ear speaker. Because this was something one of the techs did they fixed it for free.It was a lot of going back and forth but overall I'm very happy with how they treated me and my phone working well. I would go here again because they took care of the problem.

  Marilyn Stokes
2 years ago
Took my iPhone in to have the battery replaced. They checked the battery and told me it did not need replaced. Gave me tips to increase charge life. Could very easily have sold me a battery but was honest enough to tell me I didn t need one. Very impressed with their professionalism.

  John Lehman
2 years ago
Went in about a week ago to replace a battery, the associate was extremely helpful and explained exactly what he was going to do. Started work right away, I had the phone back in under 45 minutes. Extremely prompts service, I ll be using them exclusively in the future!

  Harley Morris
a year ago
When the store sold me a battery for my motorcycle they told me it came with a two year warranty. Try using the warranty and was told no I only had a one year warranty. I regret sending my friends to store get their batteries there now.

  Lindsay Sliger
2 years ago
the boss is extremely rude and unprofessional. He sold me a faulty batterie for my iphone 6s and refused to give me a refund. Would not reccomend going to them for anything. Go to cyber haven they fixed it for way cheaper and way faster.

  Jessica Myska
3 years ago
I called on a Thursday regarding my car battery to make sure they had them in stock. I told them I d be in Saturday to get the battery replaced and was assured that would be fine- of course when I arrive they said the 100$ battery I needed wasn t available but I could purchase a 300$ battery. Frustrating, but only a small reason for the one star.When I entered the young man was replacing an iPad for another customer, and the customer was upset for how long it took- but mentioned she d still recommend them. The rep just yelled at her (while I m right there) trying to start an argument with the lady. She tried multiple times to leave and he kept asking why she s upset and that she had no reason to be (after she was trying to drop it). Most unprofessional experience I ve ever seen. Was happy they didn t have my battery in stock.

  Samuel Clements
3 years ago
Recently took my wife's iphone 8+ there after dropping it 5 stories down a parking garage in dallas. Not only does the phone work, it works better than before as we recently had the front screen replaced at gadget graves (which took 4 hrs) and the calibration was terrible!!!! Would not reccomend them! On the other hand batteries + bulbs fixed us up immediately as soon as our parts came in and it took less than an hr to do the front and back! (Again it fell 5 stories yet they fixed it under an hour) I woukd highly reccomend them as i usually dont do reviews but they deserve this one lol

  Michael Shields
a year ago
Store personnel responded quickly and notified me promptly that my item was ready for pickup The associate was knowledgeable and professional doing the installation of the car battery I had purchased online

  James Belk
4 years ago
Went there to get my battery replaced in my iPhone 6S Plus. The guy that replaced the battery also broke my screen in the process. He never told me there was a possibility that he would break my screen or I wouldn t have had him do it. Well, he broke it and told me he would replace my screen for free and it would have a 6 month warranty. After he replaced the screen it had dead spots in it. I m thinking it wasn t seated properly because it cracked with normal use. Called the guy that did the work and he tells me they don t warranty cracks. He never told me this before. I asked him what the warranty covers if not cracks, he said his labor and the materials he used I said ok, well the material you used wasn t quality material or it wouldn t have cracked under normal use. I ve had this phone for several years and have never cracked the screen. It s always been in a otter box. The phone itself is still like new. He then tells me I dropped the phone and that probably caused the crack. I assured him I didn t drop it and he said I have no proof other than your word. I then told him to look at the otter box or the phone and he could tell it hasn t been dropped. He then tells me sorry there s nothing he can do and says it will be $99 and some change to replace it. I will never step foot in that store again and I will tell everybody I know how bad their service is.

  Tina Skaggs
3 years ago
DISAPPOINTED AND LIED TOO at the counter. Scheduled an online repair and went before my appointed time. Upon arrival the guy behind the counter said let me check and see if we have that part in . Weird since they let me book the appointment. He came out and said no we don t have the part in...and then he said, we called the number u left and u didn t respond, I said, really, what number did u call (because I knew that wasn t true as I looked through my call history) and he said , it doesn t matter because I ve got bigger things to focus on , I knew I was being lied too, made a specific trip to bring at a scheduled time and that was enough for me to say no thanks as a customer. Afterwards I started reading reviews and noticed that Nicholas the store manager has basically the same response for ALL the complaints so he must not care too deeply for his store s reputation. Customer service matters and being honest with customers REALLY MATTERS.

  Tricia Rivera
a year ago
Fantastic experience. Fast, friendly and honest service. I made my appointment the same day and my phone was fixed in less than an hour!

  Kylie Carroll
a year ago
Each time I ve been in over the years for key fob issues, the employees have always been very knowledgeable, friendly, and quick with a solution. Highly recommend!

  Dylan Strong
a year ago
Staff was nice and knowledgeable. Easily found what we needed and got it quickly. Good place to go for batteries.

  Cailyn Cheater
3 years ago
I love the guys at Batteries + Bulbs. This is my third time coming to them to get my phone fixed and every time they ve been so helpful and kind. If and when I need my phone repaired again, they re definitely my go to!

  Seth Haynes
3 years ago
I took my iPhone 8 in to have them replace the front and back glass and install a new battery. When I received my phone back and got it home I realized that the lock button and the ring/ silence button no longer work. I payed almost $300 dollars for this repair and the phone is worse now then it was when I dropped it off. Would strongly recommend you take your electronics elsewhere to be worked on

  natasia myles
a year ago
I went batteriesplusbulbs and BRITTANY hooked me up!! She fixed my phone and changed my key fob fort smith Arkansas store #746 has the Best customer service check them out!!!

  Kendra Reeves
2 years ago
I went in for a battery for my samsung s5 and your employee started taking off the back and heard a noise and ran to the back with my phone. the battery was about to explode. He came back with my phone and put in a new battery. I was impressed with his knowledge and actions. Saved me from possibly opening my phone and battery exploding on me.