Crain Kia of Fayetteville Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew Venable
a month ago
The service department is severely lacking in their customer service skills. My car was in the shop for a week before anyone called me back with an update, after voicemails, and being told they ll call you right back and then hearing nothing before they close for the day. They are constantly making statements they do not follow through on. I have been promised a loaner car as soon as it becomes available each time my car has been in for service never to hear anything back about a loaner. Today I was told the service manager would call me back in a few minutes never heard back before they closed.

  delta allen
6 months ago
Was looking for a good used vehicle. Showed up and a kid with black curley hair greased ( looks like chochi) was pushy trying to sell a new car $20 thou. more than I wanted to spend.When my daughter asked about the used vehicles, he lied and said they didn't have that model used.There was two used on the lot. I would highly recommend staying away from him.Dealership sells alot of recked used vehicles, beware.

  Naomi Rock
8 months ago
They will tell you your car needs work that it actually doesn't need. Moreover, I've already had 2 recalls on my car and had to use their warrantee twice. The general manager is helpful when employees are being obstinate.

  Crystal Lynn
a year ago
I bought my NEW 2020 Rio in March 2021 and my USED 2017 Sedona in May 2021 from Crain Kia. The salesmen told me, my 1st service for both vehicles would be free. In the summer of 2022 we took both in for the service and they told us we would need to wait on the Rio since it had not hit 10,000 miles. But just as promised there was no charge for the service on the Sedona.I finally hit that milestone on the Rio and took it in today for the 1st service, and was kind of shocked when they told me my total was $125.00 but my shock turned into me being absolutely furious when I get in my car. Mind you I just got my car detailed 2 days ago and I see giant boot prints. I understand they may have ran out of paper mats but have the common courtesy to vacuum up your mess.

  Kimberly Dick
a year ago
Great customer service. Helped me with finance even with a recovering credit rating and Liren and Manny are pros. Even after the sale they are there for you. Thanks y'all

  John McAdams
a year ago
Esteban Garcia is an excellent service advisor. He went above and beyond to help me with troubleshooting an issue I was having with my car's audio system. Thank you for your help.

  Lesli Langley
3 years ago
Waited 8 weeks to have a repair done to my car. They had the parts, but couldn't find anyone to install them. It's been an 8 week stress-filled mess. The complete lack of communication from ANYONE at this dealership is astounding. I've owned 4 Kias in my life. After this, and horrible problems with regional "customer service," I will NEVER own another Kia. Great cars but the WORST customer service on the planet

  Jesse Munoz
a year ago
We Purchased a Vehicle KEA Forte Zach and Trent and Manny Are very great genuine people they where very helpful and informative made our experience a great one . I definitely recommend.

  Andrea D'Andrea
10 months ago
Bought a new vehicle from Roddy, very pleasant experience. Very patient with sale

  Steve Sr. World Traveler
a year ago
Great job in the service department. Jacob got my car in before I could have expected and it runs great. Thanks for the great service

  Rebekah Rose
3 months ago
Great service and kind people!

  Morgan Russell
3 years ago
The workers were very unprofessional and had a complete disregard for the mask mandate that the state of Arkansas has set in place. Many customers and employees were not wearing masks and did not care to put one on when approaching customers, even the elderly customers.Service: Auto glass repairService: Auto glass repair

  Michael Willis
3 years ago
David Cone in parts is a great employee, always Knows what is available when we call. A+++ Would by again

  dmisnow1
2 years ago
Seevice here is so great. Quick easy and informative.

  April Jaramillo
a year ago
Had my car before they estimated for it to be

  Faith Brockoff
2 years ago
Always friendly, fast and thorough!!

  Watina Caviness
2 years ago
Very friendly and quick and efficient

  Katie Rodgers
2 years ago
Appreciated their diligence and knowledge.

  Laura Carr
2 years ago
Fast and courteous.