Chevrolet of Fayetteville Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nita Murray
4 days ago
The people, well mainly Cheryl, was is nice, she s good at her job. The rest of it wasJust a long wait. There wasn t a part there, so it took a couple of hours to get there plus it was lunch time. But when it was all said and done part of it was still under warranty so I got out of there with a good deal.

  Faith Schmidt
3 weeks ago
I ve gone to Chevrolet of Fayetteville for well over 2 years now after not having a good experience at other vehicle servicing business . I m always treated well . They seem to be in a good mood when I m greeted . I always get told two options should something happen and based I can afford. Thank goodness I have warranty on my car at the moment and haven t had any issue with that currently. Recently took it in for normal maintenance. I was in and out in less than an hr . The lobby area is clean and comfortable environment should you have to wait longer. Snacks are stocked should you need a pick me up. One thing I appreciate most is they don t treat me like I m just a woman who doesn t know anything . They treat me like anyone else and discuss all options to best fit my concerns.

  bud boman
a week ago
I did not have an appointment to get an oil change. They got me in and out in a reasonable time. Friendly group of people. Price was cheaper than the quick oil change places that I've used in the past.

  M B
a week ago
Fast service but, magically, after getting my tires rotated my tire pressure sensor stopped working. Of course they tried to charge me for the part/labor instead of repairing the problem they caused. Now I m left with a sensor that doesn t work.

  Shannon Edmonson
2 months ago
I was able to schedule an appointment for a diagnosis easily online. It was an easy and convenient drop off time. Coby explained he would call once a service tech diagnosed the issue. He did soon after I dropped it off. He explained the problem and pricing of parts and labor. The problem was fixed within a few hours and I had my car back after work! Very courteous, timely, and efficient work.

  Robert Gates
6 days ago
James H was very easy to work with. I felt like I was his only customer. It took over 2 Months to complete and well treated and communicated with by James! Highly recommend James and the team!!!Service: Auto engine diagnosticService: Auto engine diagnostic

  J. Nolen Clements
3 months ago
I have had one of my cars serviced here for 9 years and just added an older car I just purchased. I have been very pleased with friendly personnel, prompt service, honesty and concern for my needs time after time that I have been there. I highly recommend them.

  Deth2sokpuppets
4 months ago
They kept in touch with me the whole time my car was in the shop. They were fast and the price wasn't too terrible. When I went in to get my car they were all very polite and brought me my car. Would recommend and will use again when it is needed.

  Kathy Nelle
2 months ago
Very good about returning calls. Service efficient and service is dependable from calling, talking to representative, estimate and the work on the car. The cost of repairs are so close to others I just keep coming back.Thank youServices: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, Wheel alignment, Air conditioning, Oil changeServices: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, Wheel alignment, Air conditioning, Oil change

  Rod Badely
a month ago
Great service department. Their communication is outstanding and they make you feel like a valued customer every time.Love dealing with Chevrolet of Fayetteville.

  Dale Carlisle
a year ago
I ll start with saying that my truck is running better than at anytime in the last 5 years. The technician did a great job as well as the service manager. I and my dogs are very happy. Thank YouService: Auto engine diagnosticService: Auto engine diagnostic

  Susan Young
2 months ago
Professional, courteous, friendly service advisors and mechanics. The work was completed in a timely manner at a fair price. Happy customer here!

  Matthew Francis
4 months ago
We continue to operate in a strained supply chain, and communication is the name of the game.On this front Chevy of Fayetteville has lost my business forever. We took our volt in on 10/5 of this year for warranty work, and did not get it back until 11/30. Parts availability is an understandable limitation. However, the lack of communication through this process is what I found completely unacceptable. It took calls to GM corporate to suddenly start getting updates, and the car fixed within 2 weeks after that. Never any offer of a loaner. We had to call the dealer constantly to attempt to get updates, and even on the day of picking it up, they were confused about when it would be done, and couldn't communicate clearly that is was completed. I can no longer recommend this dealer I have been using for many, many years for my three chevys.In conclusion - happy GM customer, done with Chevrolet of Fayetteville and will be taking my business elsewhere.

  John Baxter
6 months ago
Told to bring car in @2:00. Got there at 1:45 for oil change and rotation. At 3:30 I THOUGHT I saw my car come around. Waited till 4:00 walked up to counter, am I ready? My tech wasn t even there some other guy found paperwork . It was my car. The service was fairly quick IF I would have been notified at time of completion.Services: Tires, Oil changeServices: Tires, Oil change

  Lynn Arie
4 months ago
Excellent service, everyone from day one has been extremely nice, polite and so helpful! I'm driving over 2 hours for service, that's how much I like dealing with y'all!

  Danny Sahling
3 days ago
Brian was very good and had it done even quicker than he said!

  Ron Fincher
2 months ago
Kolby was very courteous and notified me on the status of my vehicle repair. Work was done on time and corrected the problem.

  Richanne Kegans
2 months ago
Super quick oil change. In and out in less than an hour. The staff was so friendly!

  Ric G.
a week ago
Great service staff. Always get the job done for an affordable price

  Stephanie Eiland
3 months ago
Best service team around! They are always so respectful and the communication is amazing! I appreciate everything they do! Will never go anywhere else! They even wash my vehicle! Best around!

  C.J. Mathis
10 months ago
Fast and friendly service. A little pricey, but I've always been pleased with the outcome.I'm coming back to edit my review because on this service date, I let the associates know that my check engine light had been coming on intermittently. I was told it would be checked out. Less than two weeks after my appointment, my light came back on and my car turned off on it's on while backing out of a parking space. I got it to start and rushed back to the dealership to see if they could assist and was told it would be two weeks before I could schedule an appointment. While I understand their schedule being filled, I feel my issue should've been a priority since I brought it up at the time of my previous appointment. Fortunately, I was able to go to Christian Brothers and have a thorough diagnoses and my car was up and running the next day. I have faithfully only had my car serviced and repaired by Chevy dealerships for the 9 years I've owned my car. Because of this incident, I'll be taking my service and repair needs to CB moving forward.Service: Oil change

  Judith Ingle
4 days ago
I had a problem with my android auto app and they updated software. Works great!

  Jamie Lopez
6 months ago
2 separate appointments and they never found the problem. On the 2nd appointment they charged me $50 more than what they said and refused to fix it. Would not recommend at all. They don't care. Just want money.Service: Auto engine diagnosticService: Auto engine diagnostic

  Dianne Baer
4 months ago
Everything was fine except for the fact I d had a scheduled oil change and waited over and hour and a half for them to begin.

  sall osburn
a month ago
Very friendly, accommodating staff. Very efficient and thorough!Been using them since 2010!!!

  Jessica Russell
4 months ago
Kolby was so nice and the communication was great!!They forgot to give me my new oil change date sticker but that s not a big deal.

  Benny Stout
2 months ago
Had to have a new transmission and they said it would be Wednesday at the latest but it was done on Monday. Great service.

  Gini Hudson
3 months ago
Thank you for keeping me informed and for keeping my vehicle running both smooth and safe! Colby in the service department is the best!Service: Auto engine diagnosticService: Auto engine diagnostic

  Jim Carpenter
2 weeks ago
The team did a great job from communicating to performing service on our car.

  abimbola betiku
6 months ago
I was well served. Very hospitable and nice sitting area.And more importand is, I got all done cheaper than the costing a mechanic I checked with gave me.