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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Marc Sanders
a month ago
Submitted a Progressive claim for my Honda to replace windshield. Progressive recommended Safelite. Safelite did not calibrate my windshield. Told me to take it to the dealership. Told me the dealership has better equipment and can do it. Cost me time, and expense. Honda dealership had no problem calibrating. Also, Safelite did not use OEM parts. They use after market parts.If you have a Honda and an insurance claim, do not use a Safelite in Conway. Call Honda World of Conway. They will recommend a reputable windshield replacement company using correct parts and will complete the service and not surprise you like Safelite failing to finish the job.
K D
5 months ago
Had a 2:00 appointment. They took it back 2 or a little earlier. She told me about an hour. They were done in 30 minutes!Highly recommend.
Ray Stow
10 months ago
Had windshield replaced and was satisfied with the service although my windshield washer did not function after repair and I determined that the supply line had been clamped off from what appeared to be a hasty reassembly. I was able to fix the issue personally without tools. Not a major issue. I will use their service again if needed.
Stacye Austin
8 months ago
No one ever showed up for my appointed time to replace my windshield. I called and was told that the glass arrived scratched, and they were supposed to call me early that morning to reschedule. I was never notified. At 9:00 that night, I received an email rescheduling for 2 weeks later, which wound not work for me. I tried several times to call and schedule a date that would work, but could never get anyone to answer the phone. I ended up switching to Auto Glass Now, who got me taken care of in 4 days.
Xax
6 months ago
Had a problem right before a race with my rally car. Other places that I called and set a time for blew me off when I arrived. Elizabeth really helped me out on a minor windshield repair with no notice. Big thanks to Elizabeth and Conway Safelite!
Lori Holzwarth
11 months ago
If I could give a zero I would. I scheduled an appointment online for drop off. I called to make sure there is a drop box so we could take the day before. It is at least 30 minute drive to get there. I was told on the phone absolutely there is a drop box. We actually made it at 4:30, so before the posted closing time at 5:00 but no one was there and no drop box. Called the national number again because there is not a local one. On the second call I was told oops, there is not a drop box and there is no one there.
Dawn Haupt
a year ago
I had an appointment scheduled for windshield replacement between 8 a.m. and 12 Noon. The technician, Zachary, did not show up and did not call, nor did the shop. The Conway location did not answer their phone when I called to find out why no one showed up. Extremely unprofessional way to run a business.
Jessica Cundiff
a year ago
I got my windshield replaced due to a large crack in it. The guys at this location were incredible - they were quick, kind and generous. Some of the best customer service I ve ever received.Services: Auto side window replacement, Auto rear window replacement, Auto windshield replacement, Wiper blade installationServices: Auto side window replacement, Auto rear window replacement, Auto windshield replacement, Wiper blade installation
Daniel F
a year ago
Safelite really starts out with 5 stars but loose one due to it being absolutely impossible to talk to someone when calling customer service. It's a maze of information and annoying questions all forcing you to go to their website. So yeah, ordering a glass online is easy-peasy. But forget any follow up questions.Due to a good quote on a Tesla glass I expected to cost more I will use them again, but some old fashioned customer service would be great.
Mike Recoil
a year ago
I want to thank Matt at the Conway Store for a windshield replacement on my Civic, Zack and Ethan came out to my house and had me a new windshield in, less than an hour. Would highly recommend again. Thx for taking care of me Guys.Service: Auto windshield repairService: Auto windshield repair
Velta Morgan
2 years ago
Ashley was so nice. He called to let me know that I could come in early cause his other appointment had canceled. Then when I got there he explained step by step what he was going to do and how long it should take. It was so refreshing to have some be so kind. He did a great job . Went back today for a new windshield and they did a excellent job. Got me right in . They will always get my business.
Ahleizah Franks
a year ago
Whoever is answering phones must be working from home because I can hear everything she is doing. She's not paying attention at all. Everytime I call the main number I get pushed through to this same line and no one says anything just a bunch of background noise. I already had to reschedule my appointment because the glass that was ordered was scratched and I want to know if the new glass made it in before I take off from work and drive 30 minutes to the shop.
Chase Underwood
a year ago
Scheduled my appointment two weeks in advance. I drove 45 minutes to get there and they call me 20 minutes before my 8am appointment to tell me the windshield they received for me was messed up and we would have to reschedule. They said we could reschedule but it might be a few months until we get another replacement glass (not their fault necessarily), but am rating this low due to untimely notifications.Service: Auto windshield replacement
Alicia M
a year ago
I made an appointment online my appointment was not scheduled for 2 weeks. The day of my appointment the tech called me and stated that my windshield that came in was damaged so they would have to order me a new one. The manager was suppose to call me and schedule another appointment needlessto say I am still waiting on the phone call from the mager. My original appt was September 12th people don't waste your time with this compnay.
Amanda Rehm
a year ago
Terrible... I made two different appointments and after I dropped them off they called BOTH times saying the windshield they got in for me (the day of my repair) was scratched. I asked why they did not get it in the day before so they could check it before I came in and arranged a ride to pick me up TWICE. They explained to me that this is just how they do it, the windshield doesn't arrive until the day of the service . Needless to say I did not make a third appointment. DO NOT WAIST YOUR TIMEService: Auto windshield repair
Nautical Chief
a year ago
Customer service is the worst when trying to schedule a wind shield replacement. Initially, everything was good, but then they called to say the windshield was damaged after waiting a week. Then they want me to wait another week and a half to get it repaired. And its not a small crack. I called to talk to the shop, and someone answered from another state saying the shop lines were busy. I asked to put me through to the shop and was put on hold for 10 minutes only for the same operator to come back and say they were too busy to talk to me. Worst experience ever, Toby was the operators name.Service: Auto windshield replacement
Caleb Hearn
a year ago
One of the bigger auto glass companies in the world and can t replace a windshield because my truck is 20 years old. Get lost. Take your business elsewhere cause they discriminated based on what you drive. Wouldn t replace my cracked windshield so all the tickets I get will be going to safelite. Can t wait to see this company go under. Get your s*** together and do your job!!Services: Auto windshield repair, Auto windshield replacement
David Allen
2 years ago
I had my windshield replaced today. The entire process was easy. They filed my claim for me with just a phone call and they sent updates leading up to my windshield replacement being done. The customer service was great!Service: Auto windshield replacementService: Auto windshield replacement
Krystal Lovell
3 years ago
First, let me say that my family has ALWAYS used Safelite for our windshield repairs and replacements. However, its been a while since we have had to use the company, and now their customer service and products are terrible! Please do yourself a favor and pick another company. I'll detail my experience below.I scheduled an appointment to have my windshield replaced. I was given an appointment within a reasonable amount of time. The technician arrived as scheduled, but he did not have the correct mould. I was understanding and rescheduled for them to return with the correct product and fix it. The next technician arrives, and he also did not have the correct molding. However, I caught him trying to cut the moulding he did have to fit my windshield. I told him that was acceptable because I had already waited for them to order the correct one, and I did not trust that it would not leak or mess up.Another appointment was made, and I had my windshield fixed at the local shop because it was supposed to rain. The moulding was already on the window when I arrived for the appointment.After getting the window replaced, within 3 days, the window was already messed up. The plastic plate that's behind the rearview mirror to cover all of the electrical wires is coming off. When I returned back to the shop to ask about it, the technician said it was a default in the windshield. A new windshield has to be ordered and a warranty claim filed. Now I have to wait another 10 days to get my windshield fixed.As a side note, the technician that installed my windshield said my windshield came with the moulding on it. The next technician that ordered my replacement said none of their windshields come with the moulding attached. These people give you a different story ever time you talk to someone! Save yourself the hassle and take your business somewhere else!!!
Jeana Williams
3 years ago
They had to reschedule my appt due to rain, and when it was raining that day as well, they offered to take me car to the shop so I could stay at work and get my new windshield as well. They tech was very friendly, and my car was back in an hour. Great job!!
Meg B
3 years ago
Went this week to get my windshield fixed, showed up a little early, these guys were so professional and let me know they'd be right with me. I was out of there in less than an hour and was very pleased with the service. I would highly reccomend this business.
Michael LeBlanc
2 years ago
Took vehicle in day after 1 1/2 in crack happened. Had repair done and it didn't look any better. The next day the crack spread to 3 inches. Called and inquire what a total replacement would cost, their price was $300 more than other companies in town. I will never use them again. Their commercials are so misleading, their repairs are worthless. Also had windshield wipers replaced as recommended, charged me $60 for what appear to be cheap $10 wiper blades.Service: Auto windshield repair
MB
9 months ago
Worst service ever! Working on third appt. They can't get it right. No phone number to that location because I'm sure they get a lot of complaints.
Lawrence Wagner
3 years ago
They completed my windshield replacement in about 40 minutes. I think the price was a little higher than the other glass repair places, but overall it was a good and speedy job.
Jason Pack
2 years ago
Always heard Good things, made the call to get an estimate and schedule an appt. Well, its all online now. Why even have a number or location listed? Just like Walmart wanting customer to go online and do all the job of a scheduler and estimator so th Installer can come make their quick buck and be done. Discount auto glass will get my business.
Mariah Britton
a year ago
Had my appointment scheduled for a week to get my windshield replaced. Drove 45 minutes to get there for them to tell me they didn t have it in stock!
Carol Lynn
8 months ago
They were very friendly and work was completed ahead of time. So far no complaints.
NarcissisticNihilist
a year ago
Most unprofessional bunch of shade tree know nothing's. Not only did they tear my trim up and misalign them, they couldn't even figure out to get my glass out! Terrible place maybe ok for farm equipment but not for a car you love.
P Vanderwasll
3 years ago
Excellent service. Appointments work out great! In and out in about an hour for complete windshield replacement. Very satisfied and highly recommend. Safelite, thumbs up!
S A N
4 years ago
Great customer service and professional in every way. Very satisfied with their work in replacing my 2014 Honda Pilot windshield.I was travelling through states and they excelled in time and quality...got me right back on track!