Helton's Wrecker & Repair Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mckenzie Lane
a week ago
My boyfriends vehicle got towed during a traffic stop by this company which was maybe 10 to 15 miles from him which all together would be between a 20 to 30 mile tow and charged $423 for just the tow I did the math if it was $50 a day and was in impound for 7 days and costed us a total of $773 to get out. The vehicle got towed on a Friday and there office was supposed to be open Saturday from 8am to 11:30am so we called and the man that answered who was incredibly rude said that they was closed for the day to call back Monday. We called back Monday soon as they opened and I was told to call back later that evening and when I did they said they had closed knowing they told me to call back later. We get up there the next day and they told us we needed this document and this document because my boyfriends names not on the title his brothers name was but my boyfriends name was on the paper work she had right there on her computer when the vehicle got towed. I honestly felt like this place was trying to make things more difficult to get more money from us at least that s how I felt this is only my opinion but honestly I wouldn t do business here. I have heard more bad things about this place as well. I ve also had my own vehicle towed a much longer distance for cheaper, this price was ridiculous. I have had 50 mile tow that costed me $145. $423 for about 20 miles is just crazy. What makes me the angriest is all the go around and the rude attitudes.

  Lisa Kariya
a week ago
I was in a vehicle that was impounded & I'm disabled, my belongings in vehicle including my cane, I'm disabled with a spinal cord injury partial paralysis n heltons would not let me get my cane without paying $300 4 towing fee n very inconsiderate to my need n use of my cane, no $ to buy another n mine passed to me by family n special but needed, like my legs. Said I could take it to court, WOW is All I can say for their morals n professional aspects. Shame on you & what if I was their mother, really?!!!

  Eric Price
a month ago
Sorriest wrecker service to ever be in Conway! Two times on a Friday they were told at the scene of the accident to bring the cars to my shop and they took them to their impound so they could get a weekend of storage and a second tow out of it. I honestly, after all these years of screwing people over, don't know how they can even be on the rotation. When I called to complain, they guy started cussing me out and calling me a liar. Monday morning I will be calling the tow board with yet another complaint against them!

  Layken Anna-Mae
a month ago
Blake was beyond helpful and very very quick with helping us on what to do and where to go 10/10 would recommend

  Alan Backup
2 weeks ago
Charged me $400 for an overnight stay. All they want is money

  Christal Campbell
a year ago
Needed towing service yesterday and they came out to help. Everything was fine until the older caucasian male which I was told was the owner came to my semi truck to help me and tried to insult me and told me I can t read. I m pretty sure he was trying to get a disrespectful reaction out of me especially since I was an African American female but I didn t give him the power to, but when they wanted to get paid I didn t make it easy for them. The owner needs to talk to people with respect because it could ve gotten real ugly. 0 out of 10 do not recommend. Spend your money elsewhere where they treat you with respect.

  Gregory Settles
2 years ago
My truck was stuck in the mud on the side of my house. And I needed the vehicle to be pulled less 2 feet to get unstuck. I called this service. I explained the circumstance. I asked them the price of the service prior to coming and they quoted I can t tell you until I get there. The tower came to my residence still never told how much would cost until after the service which he charge me $134 for a $30 job. The weather was fine. I talked to owner on the phone he was rude, very nonprofessional and not willing to resolve the issue. His worker threatened to call the police if I didn t pay. I would not recommend them to nobody. This company should be put out business. Scammers!!!!!I have reported this company to better business Bureau.

  Amanda Ashlock
a year ago
Tried to call to get a 2 mile tow for my child who's car broke down. He said he had no one available, and when I asked for any other towing suggestions/companies who MAY be available, he hung UP on me!! Dear sir, I hope no one EVER trusts your services and unprofessional manner!

  Michelle Daugherty
a year ago
I have used Heltons for 30 years. They are honest and dependable. Always getting me out of a bind when I need it.Sissie , Bill , Blake the whole Helton family are some of the best people you ever come across. 5 stars!!!I have also use their U-Haul services and have been pleased beyond measure!Services: Auto glass repair, Body & Trim, Auto tire replacement, Auto maintenance

  Ambra McPeters
2 years ago
If I could give zero stars I would. This place is disgusting. Firstly, we did not pick them. The car was totaled and the police picked them. The car was gone before I got there and it took a few days to find out where it was sent.Their base towing charge is almost $300 compared to other companies that charge around 50-70 usually. On top of that I was told it would be 25.00 a day the car was there, so by the time we saved up the money to pay them off it was only going to go up more. They created a business plan that prevent payment every being made.I was told it didn't matter if we became homeless, we needed to pay them off first. And if they sent a letter out it would be even more money that we owe.They are the worst company and human beings in existence. NEVER GO WITH THEM!!??

  Emily Dickson
3 years ago
If I could rate this business 0 stars I would! Save your money and do not use this place! They are very unprofessional and rude. The poor old man didn t even know his DOT laws and tried to tell my husband he couldn t run his DOT numbers on a magnet given by his transport company! He went to the extent of calling the dot officers and they told him yes that s fine if they are 4in apart (which they are) his DOT numbers are from a from a very well know transport company he argued with my husband again about the numbers not being far enough apart. The old man then went and got a ruler just to measure and yep everything was perfect. They are overpriced and do not do anything! The lady in the front is SO rude. I will NEVER use this company again and would not recommend anyone to do so either. There are plenty of other towing places to use in Conway & the mayflower area that would be willing to work with you and treat you with respect.

  Kendria Palmer
9 months ago
Worse place ever, the guy at the counter . If people don't treat you right don't give them your money period. They either treat me right or don't eat...

  Tina Fight
2 years ago
My son had his vehicle towed about a year ago and I called them to find out some information about the car because my son didn't know the answers and they were able to look up that information for me and get the answers to the questions we had and to be honest I didn't think they would be able to help but I was wrong. They were extremely polite and respectful and professional. And extremely helpful!!!!

  Jesse May
5 years ago
This is by far the biggest scam of a company I've ever dealt with. They towed my car and it cost $610 to get it out of their yard. They had a charge for two tow trucks that they had to use to pull out my 2002 4runner... there was absolutely no need for 2 full size tow trucks to get my little SUV out, and they charged 175 apiece for the trucks. Altogether we are reporting them to the city and will tell anybody who will listen not to use their service or lack of. They wont talk to us about why two trucks were sent and the driver of the truck refused to talk to us. They stole my money, I hope these good for nothing scumbags get what they have coming to them.

  Derrel Westover
2 years ago
Car accident on a Thursday. Told Conway PD that we want it taken to Conway Collision. They said nope. Helton will take it. Helton charges an automatic 2 day storage fee. We show up the following day and retrieve our items and request they drop the vehicle to Conway Collision. Monday rolls around and guess where the car is? Still at Heltons. Tuesday. Still at Heltons. We talk with them and say they are just so busy and will try. So here we are on day 7 and they finally move the vehicle and now we have 7 days of storage fees. Thanks Heltons. You guys at one point we re decent. Now you just scam the insurance out of money for storage fees . Do better.

  Stephanie Shepard
4 years ago
Used them 4 the uhaul part of their business. They we nice enough. They had decided to close a day early, so they called us to pick up earlier at no cost 2 us. Didnt really have a place to park the truck overnight but we made it work.However, the return date was on a Sunday and they r closed on sundays. They knew this and yet they never went over what needed to b done when using the key drop box. According to them just drop the key. NOT SO! Thankfully I called uhaul and they walked me through the additional steps needed so i wouldn't b charged another day.

  Mercedes Smith
6 years ago
My car was towed by CPD because of an "arrest," for driving without a license. However, no one was arrested the car was just towed because the owner of the vehicle wasn't present at the time. Before going to retrieve my car, I called and was told the price would be $146, I went the next day and they charged me $200 saying that they kept my car for 3 days and that is why even though there business was closed on a Sunday. I complained how I shouldn't be charged for a day they were close and the lady behind the counter told me she could do what she wanted and as I left she yelled "well, you shouldn't have went to jail." Very very rude people.

  Shellie Church
4 years ago
This place is awful in customer service. Reserved a uhaul trailer, got to the location at 11:40. Was told I was out of luck because the store closes at 11:30. I said Uhaul did not disclose the closing time. He said that was my fault because I did not contact heltons directly. What a joke. He told me the trailer I reserved wasn't even on the lot and I was looking at it. Then he proceeded to hang up on me!!

  bloodybill Anderson
4 years ago
Wife's car died at the car wash by Kroger in Conway. Turns out she blew the radiator and was stranded while I was 30 plus minutes away at work in Little Rock. Mr. Helton sent a wrecker, ordered the part and fixed the car for a very affordable rate. He could have charged what ever he wanted but remained very reasonable. Great service and friendly professional people.

  John Navarro
2 weeks ago
Overpriced shop. Go somewhere else

  Phillip Warren
4 years ago
My car had stolen from a taco Bell parking lot, police found it the same night out gas over by Target,heltons towed it to they're shop and charged me 350.00 dollars ! Not even 2 miles away and charged me this price ! The lady at the front desk was rude and didn't want to budge off this ridiculous and un- justified charge ! This place is a complete and total Rip - Off ! Who take advantage of people's misfortune, will not recommend or use their service ever again !

  Tali Douglas
3 years ago
This is quite possibly the worst place I ve ever picked up a uhaul, I can t believe the employees spoke to me the way they did. Rolled their eyes when I asked them to help me, with my online pick up, popped off at me because I was trying to figure it out on my phone, which is why I even went in, in the first place. I have never been spoken to in that manor by employees at the business I am giving my money to, after I drop off my uhual I hope to never encounter these people again.

  Rebecca D
6 years ago
We had our trailer towed by them after we got in an accident last week. Friday they told us while we were clearing out our stuff that once we were done they'd tow it. Then they said they'd tow it first thing Monday morning. Monday morning comes and they said they wouldn't tow it until our insurance paid them. Today they got their money before noon and STILL havent towed it to Camping World. Said they've been "busy" when they got their money hours ago. Couldn't be bothered to do it right before they closed today. We've been stuck here for almost a week so far (we aren't from here) but not like they care. Lousy service

  Ricky King
7 years ago
This is the WORST PLACE I HAVE EVER DONE BUSINESS WITH!!! Rented a Uhaul from them that 1st the ramp would not pull out on and they said there was nothing they could do.. So after finally getting the ramp fixed an hour later myself they refused to credit me for the time.. Then the Uhaul broke down and with my 2 children we waited 2 HOURS in the road blocking traffic because they didn't want to come this way during rush hour and through construction.. Rude staff, stuck up, and no help at all!!! They will gladly take ur money though!!

  becky clark
11 years ago
I called this place asking why they are charging my daughter and her husband over 800 dollars to tow less than 5 miles and was told they weren't trying to be RUDE but it was none of my business. I haven't seen or heard anything good bout this place. Don't know how they can rip people off like this and get away with it.

  Kelsey Peterson
4 years ago
AVOID HELTON'S WRECKER & REPAIR SERVICES AT ALL COSTS!!!1. Helton's towed my car incorrectly and caused over $4,700 worth of damage. Helton's bent my exhaust so severely that it was about four inches from touching the ground, and I drive an SUV. Helton's also broke the muffler hangers and caused a huge dent in the driveshaft which caused it to be unbalanced.2. When I contacted Helton's about the damage, they claimed they picked up the car in that condition. Not true!!!!3. Helton's charged me $300 for a 2 mile tow. Extremely overpriced.I don't know how this shop is still in business- very unprofessional and dishonest. I wouldn't trust this place to tow a wheelbarrow.

  Deb Buss
11 years ago
My son recently had an accident on I40 between the Oak Street exit and Dave Ward exit. The State Police called Helton's before my son, who was disoriented because he had banged his head on the driver side door, could have any say in the matter. The truck and trailer were in a revine well off the road. Helton's came out and hooked the chains on the trailer, on one corner, and tried to pull it up. OMG, the trailer went up on one side I thought he was going to flip the car off the trailer! How incompetent! He even broke a chain and flung it onto the freeway hitting a silver Altima. After they got the truck and trailer out we met them at their shop. They refused to accept the AAA, would not even talk about it. The driver yelled at my son and I then yelled at my 79 year old husband, he was a real stand up guy, huh. Then he presented us with a bill for $825.00 while we were talking he locked the gate and said it just went up. We went back the next day to go over the bill and find out why towing 5 miles was over 800.00, they tacked on a labor fee, they said it was hard work. I'm sure it was, I saw him pull the lever down on the wench, hope he didn't strain his hand. He would not show us the policies where he has a contract with the law enforcement in the area, he would not give us a copy of the bill, they refused to accept our credit card, and would not give my son his personal property out of the truck which was several hundreds of dollars of Snap On tools. My son is an automotive technician, this is his lively hood. When we called the police a wonderful officer came out to try and help resolve the situation. We had finally decided to pay the bill in cash. Before, we could make arrangements with them to go get cash from the bank, they closed 10 minutes early and told the officer the price just went up.I do want to say that in no way am I being sarcastic and disparaging toward legitimate wrecker and towing businesses, I know you work hard and charge an honest rate. Helton's gives a bad name to all legitimate businesses. My one question is why do the law enforcement agencies in and around Conway, Arkansas do business with someone who is so dishonest, and takes advantages of people in bad situations

  Sarah Marie
4 years ago
These people are very rude! They hung up in my face when i asked about my car. They wouldnt answer any questions and hung up on me twice. I am talking to my lawyer as we speak so if my car isnt in tip top shape this place is over with. You people watch how you treat people! I will keep spreading word on how yall are everyone will know about this place and how yall are!

  Chris Thomas
2 years ago
Horrible. The workers are very unprofessional. And rude. There is no way a average person can afford there service. They are con artist who prey on wrecked vehicles. They are just horrible ppl. Wld not recommend them to my worse enemy.

  Mike McCravey
6 years ago
My brother-in-law had a wreck on his motorcycle and it was towed here. When we went to pick it up, the staff were not very helpful. Also, the tow bill was over $570! Oh, but we had the option to pay $375 and sign the title over to them if we didn't want it back. Are these guys scam artists or am I just in the wrong business??