Kiko's Kountry RV

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kent Johnson
5 months ago
I have had 2 very negative experiences with Kiko s RV of Cabot. First time I had made an appointment for oil change with coach and generator in advance as I fly out and start vacation from Little Rock. It took 4 business days and several visits to get my RV completed! I thought I d give them one more chance as I was getting unit winterized. This took 3 business days and several calls and visits! I would highly recommend anyone do business elsewhere!

  Jennifer Monterola
2 months ago
I hired someone from here to do an on site diagnosis and repair for my camper. They got to me quickly, they were accurate, friendly, and I found the price very affordable. I will definitely use them again for repairs and parts.

  H Mac
3 months ago
I ve never had a worse experience in any place of business.Where do I start Upon arrival of our 2023 Vibe, I found 11 discrepancies. Ok fine. I d done my research, and I knew to expect some things wrong - that s a Vibe problem, not a Kiko s problem.But now, it s up to Kiko s to honor the warranty, and do the repairs. It took MONTHS for me to get parts even ordered. I visited that store SEVEN times, and called probably 15 times before they even ORDERED the parts I needed.Then, I take the travel trailer in to have repairs done. The mechanics were using my propane to run the heater when I got there, and they acted like they weren t going to refill my tank. The younger guy got disrespectful, and then Chris (seems to be the only decent one up there) stepped in and had them refill my tank.Then, they forgot to order my outdoor sprayer, which had been leaking. I went back up there so many times, and called so many times, and every time they acted like it was the first time I d asked them to order that thing. I m pretty sure the one guy at the service counter was falling asleep while I was talking to him one day I was up there.We also purchased an extended warranty when we bought our Vibe - HUGE MISTAKE. Our extended warranty covered wheels and tires. Well, we blew two tires in Hot Springs on April 28th, 2023. Still within our 1-year of purchasing, we also still had roadside assistance. Ha! Yeah right. They left us stranded on the side of the road - literally never got back to us! Fortunately, another camper pulled over and loaned us a spare tire- since ours only has one spare.So then, I take the two flats to a local tire shop, because even the next day, roadside assistance wasn t returning our calls. I spent a couple hundred bucks out of pocket for two new tires. I had already gotten ahold of someone at Kiko s and they told me I d get reimbursed, because I bought that extended warranty. I have been to that store probably 10 times, made numerous phone calls, and received many text messages from their service department and their managers, and today is December 30th, and I STILL haven t gotten reimbursed! I went into the store at least 5 times in the first couple months after the tires blew, and they literally admitted to my face that they hadn t even submitted my claim!The last time I was there, I was introduced to the owner, and she said she d make sure I was taken care of, but I ve still seen no action on my warranty claim.I have been SO patient with this place, but I wouldn t recommend these people to anyone.Camping should be fun, but this place is doing a great job of ruining it!

  Bofadees
a month ago
I m not sure who s really running the $hit show here but for almost two months I have spoken with service as well as the mgr, multiple times and not a single yes sir, I ve got you scheduled for X date instead it s been a We ll call you back for 6 weeks, and they blame short staff on it like we re still in Covid days.So here I ve been with a brand new Forest River receiving zero assistance from this location.

  Charles Starratt
5 months ago
I once had respect for this business, but that has been stripped away after being mistakenly taken for an idiot by their greed. Went in to consider trading up my RV only to be lied to about the cost of a used unit I was looking at.This type of dishonesty is what drives business away.Make sure to do your own research before visiting this place. Better yet, just go shop other dealers.

  A.J. Golden
5 months ago
I have only ever had one experience with this company, they tried to charge me and my brother nearly $200 for a part that we can buy on Amazon for $40. We decided on seeking other options. I don't know them personally, they seemed nice, but they will price gouge.

  Jody Black
8 months ago
Did not feel comfortable with 37 point inspection. Our battery cover is missing and no one could go over where the leaks were or what needed to be fixed. I think we just paid to have the RV stored for a month and then sprayed down with the water on our way out. Just because it s conveniently located doesn t mean it s any good. I know RV rs that will understand what I m talking about.

  Chris Bruce
2 years ago
This was our first RV purchasing experience. The place was nice, clean, and the staff seemed friendly. But, the finance manager wanted to close the deal even after my wife mentioned she wanted to inspect the property before we signed. To our regret, we signed and no one informed us before the purchase, that the radio displayed was not working properly, until the technician (who was very kind) told us about it during the tutorial walk through. My wife emailed the store manager (who was also our sales person) to see if they are going to fix it but no response yet and it s been over week since the purchase. I ve also emailed the manager and no one has reached out to me.I will update should anything change.

  John Finley
a year ago
Awesome experience! Kiko's has made the buying experience easy and enjoyable. Highly recommend! I am going to have amend my review. As previously stated the buying process was easy and rather trouble free, but hen I picked up my brand new camper I reported to the dealership, the very same day, that one of the pass-through doors was missing a tumbler for the lock. That was 3 weeks ago and every time I call they act like it's a new issue and no-one knows anything about it. I've sent pictures, went to the dealership to discuss and gave them my key number so they could get me a new lock or latch. This is getting ridiculous! Buying experience their a 4, service after the sale a 1.

  Clay Waguespack
4 weeks ago
Service department is a complete nightmare.I would never purchase a rv here and would definitely not bring my rv here for warranty work.

  Bo Jangle
7 months ago
I bought my wife a new Catalina legacy edition coachmen 2022 brand new off the lot.Used it two weeks , then this happens,(1) the awning lights quit working after the first 10 minutes.(2) Slide out wall looked like it was separating from the unit.(3) slide out seals came off.(4) the rear gas cook stove the gas line was 4 inches to short could use the stove had to borrow one from a friend to use the stove.The shower was not even drain the water after the shower and held water in the aft corner.(5) the bathroom sink connections leaked so bad i had to install the seals myself and they didn t have any in lines.(6) the awning was missing a release clip to where you can lower the awning to make the rain drain off.(7) the forward storage compartment the trims was coming off, plus the key locks would not even turn.(8) the front door had a large gap at the bottom and the steps were so far out of rig the door was hard to shut.(9. The icebox wouldn t work half the time, the travel locking device had the wrong hardware installed in it.(9) the floor vent when we turned the heat on it blew out saw dust from the vents and went all over our dinner table and ruined our meal what a joke the factory never Cleaned out theSaw dust from the air vents.(10). The kids room, the screen popped out while traveling down the road.(11) front right gas tank the fittings was leaking so bad it drained my tank I had to remove the fittings and tape it to stop the gas from leaking.(12) THIS IS THE WORSE OF ALL!!I always always drain and flush the gray tank out make sure it s clean by running water through until I see clean water then I shut down put the toilet freshener in the tank just a gallon of water. We bought the rv in august 2022. Took out for two weeks in nov the only time and found all this out had to wait til winter was over so we can take it to get worked on.NOW the rv was taken to them in February 2023. Sat there for months I called and they said they was waiting on parts . I called the factory they told me they got the work list in march 13th they approved all send back march 16th . They said they shipped the parts.We picked up the rv in august.So make long story short they got some items done the easy items. They didn t replace the wall only installed weather stripping around to make it look like repairs they didn t fix my gas hose. They didn t fix My storage panels until I caught it. Ok HERE is the WORSE PART, I came home opened the drain valve so my wife can cleanAnd the toilet was full of it thur had used the restroom in my rv the stuff filled up my portable potty three times I m so pissed they even had the balls to use my rvs toilet and not go in the restroom in their shop. I will never take my rv there again . Today Sunday 09/25/2023, we pulled in at deer camp and guess what THE DAMN ICE BOX STILL FREEZES OVER , THE SINK STLL LEAKS, THE WALL THEY COVERED THE GAP WITH STRIPS, THE OUTSIDE GAS GRILL STILL NO REPLACEMENT HOSE , SHOWER STILL NOT FIXED pissed me off they had this rv for 6 damn months and only thing fixed was the freaking door and awning lights. I would not even recommend anyone to go there they need to shut them down

  Bobbi R
a month ago
The receptionist was so sweet om helping me find someone to fill my motor home up!

  Lana Walls
a year ago
Best experience ever. Friendly sales people and a great service department. So excited about taking our new Vibe home. Thank you for making this so easy.

  Brenda Bobbitt
10 months ago
Our travel trailer was taken to Kiko's to be repaired due to a leak coming from the shower pan that was probably due to bad manufacturing. There was no communication on what was going on until they were called and they said they were still working on it. Finally after over three months my husband went and picked it up. When he got there the cover on the propane tanks were missing but they did replace it after he questioned them about it. After he got home and inspected it he noticed that the anode rod had been removed out of the hot water tank and an older corroded part was laying by the tank in the hot water tank closet. I would not recommend Kiko's to do any repair on an RV.

  Bradley Pace
7 months ago
SHOP SOMEWHERE ELSE!! Matt screwed me around for 2 weeks and sat on my $500 reservation money..nobody would return calls or give me further info regarding financing....finally took me going up there after not hearing back for a week to get the money back, but took forever because everybody "lost" my paperwork. I wouldn't and will not do business with them ever again.

  Sheila Arden
a year ago
The best customer service experience with their staff. Wish I had gotten your names. We needed an L pin for our stabilizer bar on our camper and no one had what we needed. They took the time to look in their old parts from other campers and found one that my husband was able to modify to make it work for our camper. And they wouldn't except anything except a fist bump and a Thank you! You guys rock and now we can finish our trip out to California safely.

  Cindy Lewis
a year ago
BUYER BEWARE!!! If I could give a negative score, I would!!! Worst customer service after the sale. I would leave messages multiple times and always got an excuse when I finally did get them on the phone. We knew more about the camper s standard equipment than they did. We purchased on Jan. 9 and due to a BRAND NEW camper needing repairs, it was nearly April before we got it. We were lied to, misled, and got so many different stories on ordered parts. They let us slip thru the cracks and forgot about us on every turn. We are still finding things wrong with the camper but we will NEVER take it back to them to touch it. Got a text one day saying it would be another 4-8 WEEKS before the part came in... the part that they SAID had been ordered AND shipped FOUR different times miraculously appeared the very next day when we were about to demand BUY BACK. (Yes, you can do that when they screw you around as much as Kiko's has done us!) Also, we financed the sales tax along with everything else and the sales tax check was nearly $450 short! We are STILL finding things wrong with this camper.I am telling everyone I can to steer clear of this place. We should have checked the reviews on them before ever doing business with them.

  Jason Turner
a year ago
This is the first camper we have ever bought and we have looked at several places here in the metro. Dixie was our sales person and she was amazing, never felt pressured or lied to. Everybody was upfront and honest and made the process very smooth I definitely recommend this place to anybody. Moreover the service is amazing!

  ryan williams
a year ago
Fast friendly service. We were on our first coast to coast trip and had a furnace issue. Service help was immediate and solved our problems. Picked up an electrical adapter and new emergency breakaway. Highly recommend them for your needs.

  Jacob Allen
a year ago
First time buying an RV and it was a wonderful stress-free experience. Daren went through took his time to show me all the models and what would work best for me. I would recommend Kikos they definitely have the personal touch.

  Mark Plath
7 months ago
Brought my RV here for repairs, was told they would have an estimate in 1 week, after calling 8+ times and waiting ~6 weeks, finally got it back. They wouldn t quote my main issue, just threw out a high number so I wouldn t get it done. Will never come back, if I can help it.

  Data Geek
a year ago
Omg the best experience we could ever imagine. All the staff was super nice. Fletcher was so helpful and knowledgeable. He spent tins of time with us to ensure we knew everything about each camper. He deserves a raise because of his awesome customer service!!!!

  Sylvia Summers
a year ago
We were treated wonderfully by salesman, Fletcher Hartwick! He took time to show us the camper we were interested in even though it was used, he treated us like we were purchasing a new more expensive camper. He was very knowledgeable of the product as well. Even on his day off Fletcher called to let us know that there was a delay in getting a part. Everyone from sales and service were friendly and helpful. If you are looking for and RV this is where you need to go!

  Richard T Blake
2 years ago
Kody and Randy were wonderful. We were 4 hrs away, and they both worked with us over the phone, and through email and texts to get us in the camper we wanted. Once we went to finalized the sale, they stayed after hours working with us to make sure everything was good to go! We looked at several other RV dealerships, but this dealership, and these two men were the best! Most of all, they were friendly, and we enjoyed the pleasant atmosphere that they gave the dealership. We will definitely do business again with them. Kody and Randy at Kiko's Kountry RV, are the best! Thanks guys!

  Ashley Ashley
2 years ago
Overall experience was a 3 star. We d rate the head repair guy (can t remember his name) 5 stars on his own if we could. Super super nice guy and was willing to work out in the rain to get the job done. I probably wouldn t buy from here again, but I d recommend the service department to anyone. Top notch customer service on his end.

  James Perdicaris
a year ago
Had an awesome experience at Kiki s in Cabot. Randy and Daren got me hooked up with a great toy hauler. Looking forward to hauling it down to deer camp then enjoying some family camping trips in the spring!

  Katherine Higginbottom
a year ago
We had a great experience purchasing our new Shasta 25FK. We love it. Everyone was very helpful and friendly. Thank you to Darrin Phillips, Kody Marlon and Matt Colemon.

  Jennifer Camp
a year ago
Great experience getting our camper roof worked on. Personable, friendly staff. They go out of their way to make you feel like a valued customer. Definitely recommend for anything you need RV related!!!!

  Janelle Lunsford
a year ago
They make all these promises with great warranties. Have had it less than 3 months, nothing but problems, jacks, and stabilizers do not work, nor does thermostat. Horrible customer service and rude. Paid 60, 000.

  Don Johnson
a year ago
In less than 3 months of making the decision to buy a camper we have gone from excited about future travel to constant issues. I wouldn't recommend Kikos to my worst enemy nor the Forrest River Vibe. Kikos is great at promising the sun and moon while they get those papers signed then it's crickets. With extensive complaints filed with the BBB our experience hasn't been unique. We'll be filing a complaint with the AG as well as consumers should have protection against these types of businesses. As for Forrest River, the product is the worst I've ever seen. So far bad thermostat, stabilizer jacks, Main jack, and much more.