Service King Collision Bryant (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Frazier
6 months ago
Took my company vehicle to get an estimate on a Tuesday. I called the following Tuesday to get an update on the estimate. I figured the email got sent to spam or something. They had no info for me. Just that the person handling my claim was with a client. OK, so I called on Thursday. No one had even done the estimate!! I would NOT recommend them at all!! Is this how you treat customers?The only reason I give them one star is because you have to rate. Otherwise, no star would be given.

  Steve Bohn
a year ago
Friendly staff. Nice experience. Only reason it isn't a 5 star is there was a small paint "bleed" on one area of the repainted quarter panel. It is minor so not really worth returning and not having the vehicle for days again. The rest of the work was fantastic though! I would definitely recommend to friends and use again myself.

  mikestr72450
a year ago
Service King was great to do business with and I will recommend them to anyone needing repairs. They were the most expensive estimate of the six I got. But that was only because they took the time to do a thorough inspection and estimate. The other shops just put a number on what they could see and used it will most likely be higher to cover their butts. If I wasn t knowledgeable about the situation I would have been deeply disappointed when the price doubled. Service King kept me informed twice per week about the work being done and delivered before the projected finish date. Need body work use these guys.Services: Painting, Body & Trim

  Laura Ballard
2 months ago
My car looks great! Nick was absolutely fantastic! Thanks so much!

  Jennifer Rogers
a year ago
I took my car there after it was vandalized for the repairs to be done. Part of the repairs was having 4 new tires placed on the car. I ran over something this week and called to check on the warranty since the tires have a lot of tread left. I was directed to the shop tire king purchased the tires from. They informed me that service king declined the road hazard coverage and so they were not able to assist me. Called local service king and was basically dismissed. So I called corporate office Monday and was informed I would receive a call in 48 hours. Well I guess corporate is just as pathetic as the local shop since it took until Friday and me calling multiple times to get a response. Well, long story short service king does not get the road hazard insurance on ANY tires they place nor do they offer the customer to be able to purchase it. So my best advise is do not go there for anything as they do not warranty the work they perform.I had to take the vehicle back multiple times as the job was poorly done.Services: Tires, Painting, Auto glass repair, Body & Trim

  Teresa Barnett
a year ago
Was a great experience once I got my car in to them and got past the insurance issues. I was rear ended and just needed a small amount of work and it was in and out fast and the work was great. Debi at the front desk was so kind and kept in touch the entire time.Service: Body & TrimService: Body & Trim

  Sharon Abbott
10 months ago
They are great I ve never been disappointed they kept me informed and all that handled my vehicle took very good care of my solstice I got it back better than when I got it

  Bruce Limozaine
a year ago
They promptly reviewed my accident and provided information to insurance company. The repair work was accomplished with a slight delay due to part shipping delay beyond their control. They were very responsive with update reports. Will certainly use them again.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jeff Hood
6 years ago
This place did a great job after our recent fender bender. Alan gave us a very accurate estimate on total repair time and he kept us updated through all the repairs. They drove our vehicle after repairs were complete and found a minor issue that they promptly took care of before returning the vehicle to us. Very great group of folks and very professional. I don't want to have to go back, but if we need to I'd be happy to use these folks again!

  Carmen Branum
a year ago
Repair was finished much sooner than expected. Paint job looks like new. Service personnel was very friendly and informative. Kept us up to date on the progress. I would use them again.Service: PaintingService: Painting

  Seth Grandbois
a year ago
I was involved in a wreck and had my vehicle repaired at service King. They were very professional and kept me informed during the entire process. Mike and Debi(?) were amazing and took great care of me and my truck.Services: Painting, Body & TrimServices: Painting, Body & Trim

  April F. D.
2 years ago
Mrs. Debbie and Mark were great with the communication and follow-up needed to get our vehicle properly repaired and restored. We've had 2 vehicles serviced with this location, and are happy with consistent, professional results!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Colleen Laurie Godley
2 years ago
Court Fiske gave me an awesome accurate estimate, gave me a good detail when the usual guy was out, and checked me out on time on a Saturday so I did not have to miss work. The car repair and paint job looked wonderful! I bought this car used but it looked brand new when I picked it up.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Max Inman
a year ago
They wouldn't give me an appointment for an estimate unless I went to my insurance company and said I wanted them to do the job. How do I make that decision unless I can get an estimate? Even if I go call my insurance company and get them to give my pre-approval, it takes a week to get an appointment. Where is the "service" in that?Service: Auto glass repair

  Danielle Williams
3 years ago
Mike and Ernesto went above and beyond my expectations! They did and excellent job repairing my Chevy Equinox . My car is running and looking better than before ! I highly recommend these guys ! They do high quality work in and return your vehicle in a good amount of time! Thank you so much guys!

  Stephanie Alderdice
4 years ago
Our Tesla Model 3 had the driver's side rear view mirror torn off (along with some dents) after being hit by a deer. They were very transparent about the timeline, and gave thorough explanations for any changes or alterations that needed to take place.We're located in Hot Springs, so it was a bit of a commute on our end to get to Service King. However, they are one of the few Tesla-approved repair centers near us. It was worth the travel to get the quality of service we received. Great job!

  Lucia Romagnano
7 years ago
I cannot say enough about what grade A customer service I received at service King of Bryant ! I took my car there to be fixed after an accident. I received text updates on my repairs either everyday or every other day. When it came time to pick up my car Alan was thorough and super friendly. He showed me all they had done and my car looked great! After I got home, I found that my tailgate and right tail light weren't working. I called Alan the next day and he told me to bring it back so they can get it fixed right. They took it right in and got everything fixed. I was there maybe a half hour. Best customer service I've received at a car repair shop EVER!!! Thanks service King for taking such good care of me and my car!

  Cat Wright
8 years ago
I could write a book. Service King took fantastic care of us when we got into an accident right before a vacation to Florida that we needed our car for! They kept us up to date the entire way and were done with great results quickly. We had some transmission problems due to fluid levels and they took a look without charging us and fixed the issue since it was a part of the issues we had during the accident. Great customer service! I will always recommend them!

  Kyle Crain
3 years ago
Super easy to work with using Allstate. I did absolutely nothing. I received text updates daily about the progress on my car. I have used Service King 4 times now and have been completely satisfied every time!Service: Body & TrimService: Body & Trim

  Shelby Crosby
3 years ago
DO NOT GO TO SERVICE KING IN BRYANT! They literally painted my whole car the wrong color and told me I was lying about it! Then told me it was because the plastics will never match the rest of my car. They did when I bought it???? And when I had the front done at a different place. Broke my Chevrolet emblem and told me no one had any so I would have to come back to have it put on. Then asked me to lie on my survey about everything being done when I picked up my car. Mike refused to let me talk to his manager. They curbed my wheels. Didn t clean my car out. I had a broken windshield and when I picked up my car there was still glass all over the car. I literally had to vacuum it out myself, you couldn t even sit in the passenger without glass stabbing you. And they said my car was done???!!! I have to completely redetail my car. The service tech left food wrappers in my car. (I know because I completely cleaned my car out before I took it here and I would never buy this food) Left tape in my gas tank. I have TONS of pictures and would LOVE to show you how bad they messed up. I trusted them with my car and they ruined it. I wouldn t even let my worst enemy go here.

  Rick Martin
2 years ago
Great experience with Service King in Bryant, AR. Superior body work and fantastic customer service experience. Kept well informed of vehicle status updates via text daily. Thanks Debi and all the staff and mechanics.Services: Painting, Body & TrimServices: Painting, Body & Trim

  jsatt1984
2 years ago
My vehicle hit a deer and was damaged badly. Not only did the pros at Service King finish my repairs and paint job ahead of schedule, but it also now looks like a brand new car. I highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Josh Downie
2 years ago
I took my truck over there to have the front left repaired and when I got it back the body work was ok but my speedo didn't work, my abs, traction assist, down hill assist, and brake light was on. When I called n tried to tell them about it she tried to tell me it was like that when I brought it in, she has pics she says. I won't ever use them again. I was able to fix it myself, they paint the inner fender where the ground wires bolt on n they couldn't get a good ground so I scraped the paint off n fixed everything. All she had to say was, I'm sorry Mr Downie, bring it back in and we will see what's going on. But no called me a lier and wasn't going to do anything for me.

  Johnathan Hudson
3 years ago
I took my car to the Bryant AR location the beginning of July to have a couple dents removed and to replace my windshield. Somehow they managed to break my drivers door panel and the case around my rear view mirror. On top of that you could tell where they taped my door off and stopped painting it and also waves in my drivers door. My drivers side window would go half the way up then stop and go back down. I have never seen this poor of a job from a collision center. They did have me bring my car back in to fix everything that was wrong in which I was supposed to pick my car up 2 weeks ago. 3 days after I was supposed to pick it up I went up there to find my car was still in the same spot I parked it. I went back yesterday to pick it up and of course my window still wouldn t work properly and the door panel they put on had wood grain that was fading badly. So I am returning today (3 months later) with hopes of finally getting my vehicle to never return to Service King in Bryant AR. I highly suggest going absolutely ANYWHERE but here if you want your vehicle fixed right!!!!!!Service: Painting

  LaVerne DuVall
9 months ago
The first guy that came to install the rug and pad was very professional and friendly. The guy that came with him the second time was the opposite and he cut my pad too short.

  Ashley Shoffner
4 years ago
I have never been spoken to so rudely by someone in my life, but that was my experience this morning when I called to talk about repairs that were supposed to happen to my car this week. Despite making this appointment over two weeks ago, in person, and providing a detailed insurance estimate at that point, I was very rudely informed this morning that they could not begin repairs because they did not have an estimate or consent. Excuse me? What is the appointment for? Why did the receptionist take down all the info on 12/23? Where did it go? And why did the two employees I spoke to that same day not have me sign consent after I told them I would be dropping the car off the night before? After this rude employee blamed me for their mistakes and miscommunication issues, I pulled my car from their shop. If they can t handle basic customer service and appointment scheduling, they don t deserve my business.

  Ricky Steed
3 years ago
I went to service king about three weeks ago.i really wanted a shop closer to home.i.live in hot springs.my insurance use service king.i decided to take my car to them.it took them a week to finish.they kept me informed throughout the process. The car came ot better than it was before the wreck.they also gave it a good vacuum. I would suggest this company to anyone.the manager mike was awesome.if I have any other problems,I'm going back.

  Lamonte Grulke
6 years ago
Don t expect your car to be perfectly fixed, they apparently have high tolerances. So expect some gaps bigger and tighter than they should be. Also I had to take my Honda HRV back twice because some parts in the engine bay were not reattached properly and dangling in the bay. Also they were unable to fix my window and told me that they would have to take it to Honda. Which I wish I would have went there in the first place. I will say, they do have great customer service. Unfortunately they don t work on the vehicles.Update 2/20/18Recently I heard a strange sounds coming from my passenger side window, well later on my wife closed the door and the window seal popped up. I showed it to my friend who is a mechanic and he told me that Service King forgot to replace the clip that holds down the outer window seal. They took apart that door.

  cheryl spurr
3 years ago
After my jeep was on the wrong end of a deer collision, Service King, got her back in shape. Staff and manager very friendly and supportive. Kept me in the loop throughout the process. I would def recommend Service King.Service: Body & TrimService: Body & Trim

  Keepfight 10
5 years ago
If you need a reputable place that does good work come here. Landers body shop down the road quoted me 2800. Came here and they quoted me 1200 for the same work, and after they were done it looked exactly the way my bumper used to be. Highly recommend