Mark Martin Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Foxy K
a month ago
Frankie Lopez part's manager excellent help, courteous knowledgeable, my husband and I Whitman Miller are grateful for Frankie Lopez putting tire in car for us after telling him my husband had surgery. Service department great help, and service.

  Kinley Barron
a month ago
I loved my experience with Mark Martin Kia! My salesman was Ryan Martin. He, along with all others at both dealerships there, were so helpful and kind! Any questions I had, they answered immediately and in a way that I could understand. I ve never gotten a vehicle through them before, but I will now always recommend buying a vehicle through Mark Martin!

  Rhonda Johnson
3 months ago
Thomas worked very hard to get me into a new car of my liking. He had a lot of patience with me. The financing department did an amazing job and so did the GM. They work great as a team and I am one blessed lady to have worked with them!!

  Scott Vaughn
3 months ago
We are very happy with Mark Martin Kia service! Jerry explained everything they would do and it worked out exactly as stated! Very friendly and honest bunch! I highly recommend Mark Martin Kia for all your Kia needs! I give a good review for a good reason!

  Shirley Stuckey
a month ago
Jordan Smith listened carefully to what I needed in a car and showed me my options. He showed me why these were my best choices. I was impressed with his knowledge of new and slightly used cars, and I am convinced that I walked away with the best car for me. Jim Rudd helped me close the deal and helped me understand how my new car worked. He set up my options and programed my phone. Very nice experience.Had my first service for my new car. Zack took care of everything for my oil change and servicing. Nice waiting area. Wish there was plug ins for my dead phone.. After a short wait of just over 30 mins, the car was done. Even better yet, it was free! Thanks, Mark Martin!

  Cecily Storm
3 months ago
The service department is outstanding! They worked very fast and were more than efficient. This was my best overall experience with a dealership in my life and I have had many vehicles over a lot of decades! Can t thank you enough!

  Richard Matthews
5 months ago
The price is great for oil change service. Only a couple of concerns, 1. I had purchased new tires about 2 weeks prior to this service and I have verified that the tread depth is 10/32, the service tech listed the tread depth as 6/32. Also 20 min wait before my car was actually moved back to the service bay. Service completed about 1 hr and 20 min after appointment time.

  Stan Dacus
2 months ago
After multiple visits, our local Kia dealer was unable to repair our 2023 Kia Carnival. So, I called Mark Martin. They got me on the schedule in less than a week, and resolved all the issues with our vehicle quickly during my visit. It was definitely worth the drive! I highly recommend Mark Martin in Batesville!

  Danielle Majors
2 months ago
Amazing experience from start to finish! Our salesman Ken made the process easy! Everyone was very helpful, answered all questions we had, and made us feel at ease and not pressured! I highly recommend Mark Martin Kia to anyone nearby!

  Sherry Spearman
2 months ago
Work was done and finished in timely manner and employees were polite and knowledgeable. Most importantly I feel cost of work done was quite fair. Only thing if you would call it a negative, is when I got my work sheet was things they found wrong. I wished they had called me to let me know, so I could have had all work done right then.

  Jasmine Lisenby
5 months ago
Great customer service and support, great sales representative as well, Thomas Lott helped me find my perfect car and will be who helps me find my next there. Zack has been super helpful and patient with me while answering every question I have even if there s a million of them. Highly recommend them!

  Keith Thompson
a week ago
Ken was great very nice very friendly and the whole process ran smoothly. Bought a 2024 kia sportage in a little under 2 hours.

  Karissa Bishop
9 months ago
Buying my vehicle here was the best decision. It was quick and painless. Caleb is a wonderful salesman, very helpful and straightforward. They will get my continued business!

  Gregory Wood
9 months ago
Folks there are all friendly. Dealt with Wyatt, who was new there but done a great job. Communicated well and knowledgeable. Got a fair price for our trade and best of all the paper work was quick and easy.

  Lana Hightower
2 months ago
The Service department was helpful in finding an issue with our car and getting it fixed in a timely manner. One individual was very nice and helpful and another not so much. Overall a descent experience.

  Tritt Stearns
2 months ago
Ryan Martin was excellent. Didn t try to sway us into something we didn t want. Was fast & efficient. In and out quickly! Thank you so much.

  Ralph Lusher
4 months ago
Excellent dealership! The salesman was a wonderful guy who was very knowledgeable about his profession and the car we bought. From our salesman to finance to the mechanics and even the secretary a real professional staff. Great organization!

  mr cavius
3 weeks ago
We purchased a new Telluride S from Mark Martin KIA. Our sales rep is Caleb Spinks. Caleb is the absolute best. He went above and beyond to find us the vehicle we were wanting.

  Christina Smith
a week ago
Very fast and reliable service. The customer service is excellent and the quality is outstanding. Great waiting area.

  Miranda s Moments
4 months ago
Had the worst experiences here and would never suggest this place to anyone. I put $500 down to ensure that my car was in my name when they got it on the lot. They didn t deduct it and if I hadn t noticed they would have charged me an extra $500. Someone I know said they put a deposit down and they sold the car from under them. They didn t give my drivers license back after scanning it and waited until I got 30 min away to call me. I was informed they would top my tank off since they messed up. When I got back in my car the miles to e hadn t changed. They act like I was crazy when I mentioned it. A protective guard piece under my car came disconnected and they told I ran something over and I d have to pay $500 to get it fixed. It was faulty, not my fault and needless to say I did not get it fixed. My window kept getting stuck so i was scared to roll it completely down. I called and ask them to fix it. I took off work and drove an hour to come get it fixed. They said it was. It seemed to work fine so I drove 5 miles to McDonald s and it got stuck again. I drove it back up there and they told me they would have to order a part and so I ended up having to take 2 days off work cuz my job was an hour and a half from the dealer. So frustrating. Then I had another issue with the screen on my car shutting off and the blinker not turning off even when I d push it down manually. My windshield wiper quit working once too. Thank God I was at the bank window cuz that would have hazardous if I were driving down the road. When I took it in they told me they couldn t find anything wrong with it and tried to charge me $150 for a service fee. I told them if they didn t fix it I didn t know why they were charging me. It still messes up btw but nothing is wrong with it . The service dept here is awful. After I addressed all the issues I ve had with them they decided to not charge me, but all the experience I ve had with this dealer has been horrible. Definitely do not recommend and won t be back.

  Chris Raymond
10 months ago
Really great experience. Been awhile since I bought a vehicle thru a staple dealership. From start to finish the people and atmosphere were top notch. I would recommend your time to stop in and discuss your next vehicle purchase.

  Dale Ables
5 months ago
Mark Martin is the best car dealership I have ever dealt with. They go above and beyond, when it comes to customer service. Please give them a chance to earn your business. You won t be disappointed.

  Malinda Bone
3 weeks ago
Very communicative about analysis findings and cost and timetable. Very accommodating! Getting a year of Carfax is a nice bonus!

  Jennifer Haro
5 months ago
Great experience with oil change and tire rotation. The only thing that would have made it better is if I had a Kia service department closer to home. Batesville is the nearest and almost 2 hours from my home.

  Jennifer Tarwater
2 months ago
Mike A. and his finance manager walked me through every step. Every detail was met and every question answered. Integrity shined through these men. Thank you for my beautiful new Sportage.

  Theresa Shetron
2 months ago
I had never had any dealings with mark martin until I got a Kia. I love the Kia and have to say this is been a very easy place to deal with. Super nice group of people

  Zach Ray
2 months ago
These guys were nothing short of great customer service. My car posed issue after issue and I never received any type of wavering customer service from them. I d recommend these guys to anyone.

  Bob Drummonds
2 months ago
Bought a 2018 F150 Xlt, the whole process was easy,great customer service from everyone Caleb the sales person was wonderful would definitely be a repeat customer

  Debbie Ritter
6 months ago
Mark Martin Automotive is a great place to buy a vehicle. The staff is friendly, personable and works quickly. We recommend Wyatt Slater (sales consultant) if you re looking to buy a car.

  Alicia Justice
a week ago
Caleb was great! A repeat buyer who would buy from him again.