O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Knaul
a month ago
Service beyond and above expectations. That is what I have to say about Gonzalo Flores and Luis Montes. These two gentlemen are professionals and provided me with assistance that in today's world is thought not to exist. Tried their best to assist me in finding the part I needed. Finding the part was not easy and then a problem arose with the part and they were right there to assist me in solving the problem. I highly recommend these two gentlemen and O'Reilly Auto Parts for providing such great service. Great store GREAT SERVICE.Thanks guys.

  Mom's Book
3 days ago
O'Reilly Auto Parts is always great. Very knowledgeable and helpful staff. Have been using for years. Would go nowhere else. Too, a veteran's discount.

  Casey
3 months ago
If you know exactly what you want and know how to operate their system, you can go in and do the work for them, but that's all. There is no service. They DO NOT train the employees at all. Commercial desk guy seems like he just refuses to think. Front counter guys have no idea what's in the store or how to use their system. They will even argue that the metric system measurements somehow change between male and female hex. And I do mean argue. A millimeter is a millimeter. Train your employees.

  Esperanza Coronado
a day ago
Employees are so out going to help us the Customers.. Great customer service.

  Erick Marin
2 months ago
They are helpful but some enthusiasm would be nice, I'm lucky to know a lil about retail because I know there's a lot of people who don't

  Deppster Deppe
a year ago
Good store. Felix was great He went out of his way to help me track down a difficult odd part as I am traveling and unfamiliar with local mechanics, he recommended me local and his knowledge and good advice. Saved my azz. Knows his stuff and extremely helpful.Bryan from Kentucky

  Michael Randles
9 months ago
The manager Javi was an absolute pleasure to work with! Friendly smile and attitude, he quickly figured out what I needed and got me on my way. Thanks!

  John Kerlin
11 months ago
Oreilly's saved my @$$ completely and totally I had lost a tire on a vehicle I was towing and it disappeared so I was stranded with nothing so I needed the break drum and all the legs and lug nuts to get back on the road fortunately I had a spare rim and tire. And for a few dollars over $100. They had me back on the road! Thank you for having all the parts needed to help for my 1982 Ford f150

  Roger Knight Production LLC
10 months ago
Title: O'Reilly Auto Parts: A Review of the Trusted Automotive RetailerIntroduction:O'Reilly Auto Parts has become a well-known and trusted name in the automotive industry, providing a comprehensive range of auto parts, accessories, and services. With its extensive store network and commitment to customer satisfaction, O'Reilly has earned a reputation as a reliable resource for both professional mechanics and car enthusiasts. In this review, we will explore the various aspects of O'Reilly Auto Parts, including product availability, customer service, loyalty programs, and online capabilities.Extensive Product Availability:One of the key strengths of O'Reilly Auto Parts is its extensive inventory of automotive parts and accessories. Whether customers need components for routine maintenance or specialized parts for repairs or upgrades, O'Reilly is likely to have what they are looking for. The stores offer a wide range of products, including engine parts, brakes, filters, fluids, electrical components, tools, and more. The availability of quality products ensures that customers can find the right parts to keep their vehicles running smoothly.Customer Service:O'Reilly Auto Parts places a strong emphasis on customer service. The knowledgeable and friendly staff at O'Reilly stores are often praised for their willingness to assist customers and provide expert advice. They can help customers identify the correct parts for their vehicles and offer guidance on installation and troubleshooting. Additionally, O'Reilly's commitment to customer satisfaction is reflected in its hassle-free return policy, ensuring that customers can easily exchange or return products if needed.Professional Services:O'Reilly Auto Parts caters to professional mechanics and technicians by offering specialized services and resources. The O'Reilly Professional Parts Network provides benefits such as competitive pricing, access to professional-grade tools, training programs, and dedicated support. This focus on serving professional customers showcases O'Reilly's commitment to supporting the automotive industry as a whole.Loyalty Programs:O'Reilly Auto Parts offers a loyalty program called O'Rewards, which allows customers to earn points on purchases and redeem them for discounts and rewards. The program provides additional benefits, including exclusive member-only offers, personalized promotions, and special events. O'Rewards encourages customer loyalty and provides an extra incentive for repeat business.Online Capabilities:Recognizing the importance of e-commerce, O'Reilly Auto Parts has invested in its online capabilities to provide convenience to customers. The company's website offers a user-friendly interface that allows customers to search for parts, check availability, and conveniently purchase products online. O'Reilly also provides the option for customers to order parts for in-store pickup, reducing wait times and streamlining the shopping experience. The online platform also features helpful resources, such as product guides, troubleshooting tips, and DIY videos, to assist customers in their automotive endeavors.Community Involvement:O'Reilly Auto Parts actively engages with the communities it serves through various philanthropic initiatives. The company supports local charities, schools, and community organizations through donations and volunteer efforts. O'Reilly's commitment to community involvement reinforces its dedication to making a positive impact beyond its role as an automotive retailer.Conclusion:O'Reilly Auto Parts has established itself as a trusted and reliable automotive retailer, offering an extensive range of products, knowledgeable staff, and exceptional customer service. With its commitment to meeting the needs of both DIY enthusiasts and professional mechanics, O'Reilly provides a one-stop shop for all automotive parts and accessories. The company's loyalty program, online capabilities, and community involvement further enhance its appeal to customers. Whether it's finding the right part, seekin

  Horacio AS (Horacito)
4 months ago
Oreilly is a good shop for auto needsIs it up to autozone

  rich klosinski
3 months ago
Went inside and was ignored by the staff, asked for help and was not able to get anyone to help

  Martin Mosqueda
9 months ago
Hard working people here, I seen them taking care of all the customers that day. They got a line but still took care of everyone.

  Shawn Rouse
2 years ago
these guys have been awesome helped charge my battery when alternator died. and there is a. lady in there that really helped me out when I bought some spark plugs in Rustin. la.. I didn't have receipt and she resolved the problem immediately

  john braidwood
3 months ago
Friendly very helpful staff.

  Kevin Glascock
a year ago
Lost a brake caliper bolt on the drive from San Diego to Phoenix. These guys had the bolt in stock and had it waiting when I pulled up. Saving the day is an automatic 5 stars!

  Sock Hawk
2 years ago
Excellent service, great management, staff was super helpful they even came out and help me push my car out of the way after I died from overheating right in the middle of the parking lot! Great bunch of guys very clean store very well organized I think it's going to be my new preference.

  Angel Shultz
a year ago
Assistant Manager Luis at this store really went out of his way to make sure we got back on the road. He personally drove our part to us after a horrible day of dealing with another store.

  L1k3aSir
5 years ago
Placed an order on their website for in store pick up. From the time I placed my order until the time I got an email confirmation saying my part was ready for pick up was 54 minutes in total. Not too bad. Went into the store, I was asked for my card information to verify my identity and that was that. Pretty seamless experience.

  Charlie Tate
3 years ago
O'Reilly has quality parts, better than the other Auto place, at reasonable prices. The parts counter associates are friendly and helpful. You can even browse around without feeling like someone is watching you.

  Joseph&Nadya
3 years ago
Our shop has had a commercial account with this location for several years and this is, by far, the worst crew we have ever dealt with. Rude, uneducated/unable to find the right parts. The guys just don't care. They are there for a paycheck. The commercial account personnel also lie about prices and steal money from cash account transactions.And we don't blame the workers entirely, either. These issues must be coming from mis-management. We will go elsewhere.

  Wendy Santana Pangburn (Wendy Lady)
2 years ago
Clerks were amazing. Called ahead for a part emergency. Friend broke down and I had to get the part to them quickly.Clerk pulled part for me so all I needed was to show up and pay. Great work guys!

  Doc & Bre On Yonder Roads
3 years ago
Great service, great prices, offered me same part made by three different companies and three different prices. Chose mid-range product and still got a lifetime warranty. O Reilly s are all across the country so the lifetime warranty products are a winner for us.

  kim e Yeates
a year ago
I have been able to find things here that the auto zone didn't have! They were very helpful here and most have been very pleasant.

  Scott Nelson
5 years ago
Well that gentleman was very nice he came outside and help me with my check engine light issue. There was no charge!Very happy after going there after leaving pep boys, because they wanted to charge me $100 to tell me what the check engine light ment? And not deduct that from the fee from the services if I had them done there, like it's done back East.....

  Thuts Uribe
5 years ago
I forgot the guys name. But the guy helped me out big time. I was with my grandfather trying to get my mom's Van up and running. Dude did what he could to check on the Van...but what made the biggest difference is when I came back after finding out what the van needed. I came to buy the part here cause I liked how helpful this place was to us. The issue came up of me not having enough cash to cover the part. Unsure what he did but he was able to discount it for me so that way I can get my mom's back up and running. Props to this place for having a good hearted worker who expressed that we all need to help each other out when we need it.

  Jill Carrasco
4 years ago
I came in around 9:15-9:20pm 12/28/19 to this location asking to get my check engine light looked at since I was traveling back home with my mom and my 6 month old baby to Phoenix Az. The engine light went on and I wanted to check it before I traveled 170 miles.Fabian the employee that was working told both my mom and I that he could not check it because it is late and he can not leave the other employee alone. I had to go in after my mom came back out of the store so I can get a better understanding as to why I could not be helped. I consider this very poor customer service, since the sign outside clearly says the store offers free engine checks. Nowhere does it clarify that they can not assist at certain times nor if there is only two employees working. He did offer me the machine to do it myself but how am I suppose to know how to use it.Is this machine offered to everyone?Policies and procedures need to be addressed. I asked for the District Managers number and he gave a customer satisfaction number. I am not one to make complaints but it is dangerous to drive a long ways not knowing why my engine light is throwing that code, considering I m traveling back home with my baby boy.

  NATE T
6 years ago
Some of the best service I ve gotten! I bought a set of lightbulbs today and the gentleman also installed them for me, I tried tipping him but he wouldn t take it! I will definitely be back to this location

  Beatrice Brimmage
3 years ago
Wonderful customer service. I went to buy windshield wipers around 9:15pm. The salesman was nice & helpful. He even installed my wipers both sets.Thank you

  Ella L Stewart
5 years ago
I refuse to go back here unless I have no choice and don't need anything Major or very Important. Staff have been rude, and very aloof. And this has been at every one I've ever been in. There are at least Three(Well Known) Better Part Store options, that will provide the service that you need.

  Harrison h
3 years ago
Great customer service. Had a pair of brake rotors resurfaced. Called my cell when they were ready for pickup. Easy drop off and pickup counter service.