Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Audrey Giles
4 days ago
Jesse did a fantastic job. The car looks and drives like new. Everyone at Gerber is very nice and professional. Thank you.

  Travis Rosamond
7 months ago
The work they did to my jeep was outstanding. The staff was friendly and helpful with my family. They kept us informed (Daily) I would recommend them to anyone who has a problem with their car.

  Robert White
4 months ago
Did very good work fixing my hood, fenders and paint.Downside: they left my cold side inter cooler tube entirely disconnected, and instead of trying to address it, it appears they disconnected the battery long enough to clear to code (clock was off by 3 hours) and they didn t tell me anything. It wasn t until I was half way home the code came up for high injector flow (can also be interpreted as LOW air flow). Tracked it down and fixed it but I would expect better of a professional shop.

  Daniel Plaza
a year ago
Josh did an awesome job of getting paint off my car. Last week while I was in Phoenix I ran over some fresh traffic line paint and got it all over the sides of my car. I was thinking that it would be an expensive fix and I would be without a car for days. Josh took my car out back and in minutes returned it with all of the paint gone. I can't thank Josh and the team at Gerber enough for doing it so quickly and easy. I would highly recommend using their body shop! Awesome service!Service: Painting

  Steve Colvin
5 months ago
Excellent workmanship!! Completed ahead of time! Even buffed the "fog" off my headlights for free, and vacuumed my car, nice touch. All staff were friendly and helpful. I'd recommend to anyone.

  Jessica Page
9 months ago
Best customer service I have experienced! Eric was awesome. He was in constant communication keeping me updated on the progress of my Lexus' repairs. When the original replacement door that was ordered arrived damaged (no fault of theirs), he let me know they would make it a priority to replace it asap and they still managed to complete the repair by the original estimated date! Not to mention the quality of work was outstanding. Completely satisfied and would highly recommend.

  Korduna 86
5 years ago
I have never experienced anything like this.My first experience with Gerber dates to 05/2018. I hit an animal and broke my bumper and the plastic cover underneath the engine. I went with Gerber because they worked with Geico and had decent reviews.Initial timeline for the fix was 4 days, so I decided to drop the car off and get a rental. Three times they postponed the delivery, totaling the number of days in the shop at 9 and me paying for rental the whole time. I was so upset with them that the manager decided to cover my rental for the five days it went over the initial estimate. When I picked up the car I immediately noticed that the bumper was not properly installed and was misaligned almost everywhere. Furthermore, paint had drip lines in several spots. Needless to say, another two days in the shop to get all this fixed. The bumper still did not fit right around the headlights but I just wanted to get my car back so I decided to live with it.Fast forward three months, paints is cracking and peeling. What Jerry Fontes wrote in his comment, same thing happened to Me! Gerber blamed it on the rock chips and said it wasn t covered by the warranty, but manager decided to hook me up and spot-fix the problem areas. I figured that s better than nothing so I let them do it. Manager said, 2-3 hours of work tops. I dropped off the car and got a rental cuz I had to go to work. Once again, 2-3 hours of work turned into 3 days! I paid rents again. Throughout the whole time, both first time around and now, no communication whatsoever from the shop. I had to call several times a day to get updates on my vehicle.I just picked up my car, problem areas patched up, but guess what??? There are black spots all over my bumper now, spots that cannot be removed !!!! I have tried several chemicals I had in my car and the spots wouldn t even budge. They look like oversized fly droppings all over the bumper! I m hoping a buffet will be able to get it out, but I am not sure.I am beyond furious but I am not taking my car back there ever again and neither should you !!!Very unprofessional and inadequate body shop.A little follow up to my review. Black spots cannot be removed by anything because whatever they are, they re trapped under the clear coat. So yeah, gotta live with it I guess. I ve attached a photo so you can see I m not making this stuff up. Those black spots are all over the right side of my bumper ... Very disappointed...

  Gabby Salcido
8 months ago
My recent visit to Gerber Collision was a drastic improvement from my previous unpleasant experience. Unfortunately, I was involved in another car accident and my insurance sent me back to Gerber Collision. Initially, I was hesitant but was designated Eric as my assistant. He provided excellent service in a timely and honest manner, addressing all my car's problems. The application sent me daily updates via text, which was a refreshing change from my previous experience. Eric's exceptional service made all the difference, and I am grateful for his assistance. I highly recommend Gerber Collision and Eric to anyone in need of collision repair services.Service: Painting

  Jeneen Comet
8 months ago
Gerber Collision did a great job on repairing my bumper, matched the paint and put on correctly. They also fixed my trunk. They also set me up with rental it was an easy transition. Eric and the ladies in the office stayed in contact with with me and answered all my questions.Thank you all for being so professional and giving a great service to me.

  Eric Wilgenbusch
5 years ago
Driving through town and my mirror came loose. I stopped in at Gerber and spoke with Eric. He was excellent!!They took the time out of their day to see me and quickly and adequately resolve my issue. I was in and out. Highly recommend anyone look here first for any auto body or glass needs you have!

  Levi M
2 years ago
Vehicle was referred to this shop after a collision. Aside from inaccurate timelines, once the vehicle was picked up there was very apparent damage still not taken care of; seen below. Two days later, the vehicle wouldn't run. Now in the process of having the claim reopened and see what else has been neglected. Avoid this place at all costs.UPDATE (a month later):The unfinished bodywork and other items missed totaled around $3K or so and much more time lost. Alternator went bad a few weeks after that, too. Hard to tell what the alternator is attributed too, but was told it had been replaced. As mentioned, I would be extremely careful with this place. I would not recommend it.Services: Tires, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim

  Paul Kelly
10 months ago
Absolutely fantastic service! This is the second time that I have had to have damage repaired and Gerber has exceeded my expectations both times. They are extremely friendly and knowledgeable and keep you informed as to the cost and progress of the repairs.Services: Painting, Body & TrimServices: Painting, Body & Trim

  kerry castello
7 months ago
My insurance company recommended that I use Gerber over the other repair shop. I used in town. This is the second time my 2010 Mazda six was indiscriminately hit while parked and this time it was rear ended. 2010 was the best year for the Mazda six and my car is in immaculate condition. The rear bumper had to be replaced as did some work on the trunk that wouldn t close properly . The accident happened on 6/1/2022 and pictures were taken and sent to my insurance company but I wasn t able to get an appointment with Gerber for another two weeks. In that time there are no other problems with my vehicle except the damage to the trunk and bumper. I drop the car off on 6/15/2022 and within two weeks the repairs were done. Here lies the problem. when I picked up my vehicle and open the driver side door, the panel that covers the controls for my electric seats, fell off and the wires were just hanging down. I pointed this out and was informed it probably happened at the time of the accident. I probably would ve agreed if I had taken the car in within days but two weeks later, I took it in and all that time there is never any problems with the aforementioned problem to the seat. I was told that my Mazda because of its unique seat color, which is beige, might be hard to locate but they would do their best at finding a replacement seat at some junkyard they would try to find. Needless to say, I wasn t happy that my immaculate car inside and out even after repairs now had a damaged seat. I knew that nothing would come of it and there would be no repairs to that seat, but I was hopeful that would not be the case. I called once and they assured me they were doing their best to do something but I never heard from them. I had to initiate the call and I haven t heard back since and now here we are February 2023. I do believe the car is supposed to be returned in the condition that it was presented with since there was no damage to the seat I do believe the onus was on them to fix it and return it, and if they couldn t find a seat, then they should ve been some kind of reduction in the cost such as me not having to pay my deductible they could ve covered that. My deductible is not much about $250. It s not a big deal. It s not like I can t afford it but of course that s not the point. The personnel and Gerber were kind, courteous and professional, but I do believe that the damage to the car on the seat was done in the shop but of course there s no way to prove that it s just interesting that there is no problems for two weeks and then they have the car for two weeks and then the seats broken. I expect nothing to come from this review, except me cathartically processing my disappointment. I rarely write reviews, and I do believe this is the second one in my life but as I get older, I find myself slightly disappointed. And by the way, my car has extremely low mileage and is quite sought after by dealerships as a trade-in that I might have done in the future but of course that does change now that the seat is damaged. It s no longer in mint condition.Update 8/7/2923:I was contacted by Gerber auto body within 24 hours of posting this review. I just haven t had the wherewithal to do an update. I was told they had secured the part that was needed and if I would be kind enough to take down my review, I felt that that would be something I could do If the situation worked out. I was told I will be contacted in a week or so when the part came in, but it was on its way. But let s not take down your review I m thinking because things haven t been fixed yet. Everything is as it was. I am sad to report I never heard back from Gerber auto body again. My other car, which is new ,has suffered from damage to the bumper when a retreaded tire from a semi trailer flew off under the undercarriage and the bumper needs to be replaced . I will be taking it to my insurance company and it will not be going to Gerber.

  Daniel Soto
a year ago
My experience here makes it difficult to recommend this place to others. I took my car in for repair and the first time I got it back I had to take it back the next day because my passenger side door did not work correctly. That was fixed but then about a month later the paint on the bumper begin to crack. I had to take it back again. The bumper was repainted and the color was completely off this time. It had to be repainted again. In the end I was not satisfy with the results. The paint had noticeable runs. At this point I didn't care about that anymore and decide to just give up. I was already tire of taking my care multiple times and dealing with their inaccurate time frames. If they couldn't fix it right after three tries then I can't trust them a fourth time. I wouldn't recommend this place from my experience.Services: Painting, Body & Trim

  Lynne Martin
a year ago
I have been dealing with Gerber since September after having damage from a fallen tree. They were always behind schedule and not honest about it. Picked up my vehicle in November and there was damage not there when I dropped it off. They stated it happened during their repairs but they would make it right. They shouldn't have even called me to pick it up until it was fixed. This past week they finally took my car in and the "fix" was absolutely horrible. The manager Joshua stated the parts needed are not available but they will figure something out and make it right (again). A quick Google search and I found the parts. Supposedly, Joshua is going to be calling soon to have it taken in again. AGAIN. This makes the third time I've taken it up there since the work was suppose to be done in November. I've lost my patience and my trust. I do not recommend.

  Brianna Krisell
a year ago
Great service! They kept me updated the whole process. I was able to email them a copy of my insurance estimate before I brought the car in, so they were very helpful with ordering the parts before I even brought the car in. Very fast and professional. Also, my car was so much cleaner then when I dropped it off :)

  Lauren Hemmen
a year ago
Eric at Gerber did an amazing job. I had a scratch on the hood of my car from when someone s shopping cart hit it. I went in there talked to him and within what like felt seconds he had the car looking brand new. Thank you so much! Will definitely be coming back here for any paint or collision repairs. I highly recommend!

  Lucas Mickle
3 years ago
Pretty late to post this, almost a year, I have just been busy. That being said, last year my girlfriend swiped a pole parking in my brand new truck. Every place I got a quote from asked for $600.00 $1100.00 to remove the door, strip and re-paint the entire damaged area. Gerber was the last place I called and I spoke with Erick. He told me he thought he could buff out the damage instead of removing everything, stripping and re-painting the area. He was honest friendly and professional. He buffed the area and only re-painted the handle. He explained how relatively simple of a job it was, and it only took a few hours (paint curing). I was only charged for the paint on the handle so a fraction of a fraction less than anywhere else. I fully believe the other shops had quoted me for the repair how they did knowing that it could simply be buffed. I also believe Erick was the only one honest enough to say that all that work did not need to be done. I will always return to this location so long as Erick works there. 10-10 would recommend.Service: Body & Trim

  Denny Radford
3 years ago
Just a great top-notch well run facility. Last October our vehicle was involved in a rear-end accident. It was repaired locally. More recently my wife and I were on a road trip 800 miles from home. I noticed a vibration that was not there before the accident. I was referred to Gerber collision in Yuma Arizona. We walked in and met with Eric. After explaining the situation he very quickly took our vehicle into the shop and started working on it. After a few hours his team located the problem and fixed it. I appreciated that Eric and his team took the time to be sympathetic to our situation while we were traveling on vacation. Eric even followed up the next day just to check in to see how things were going with our vehicle. It is not every day you run into GREAT CUSTOMER service like this. I definitely highly recommend the shop.

  Randy Reyes
2 years ago
Front office personnel did an excellent job! Kylene, Vanessa and Eric worked great by communicating with me about the parts and paints being used and when they were going to arrive. They were very organized with my rentals in a timely manner, for not one but with 2 vehicles. Thank you to the front desk of gerber collision, you guys are the best!Services: Painting, Body & Trim

  Marcos Lopez
a year ago
These people are pretty cool. They get the job done quick, and the work is great. If theirs any problems with anything after the repairs (stuff like door locks not locking, window not working, or whatever the case is, you let them know, they fix it no questions asked)

  Clemon Cager
2 years ago
The best collision repair experience I've ever had. Replaced the front bumper on my 2013 Jeep Wrangler & allowed me to overnight in my RV in their parking lot. Thank you very much Joshua & Desiree.

  Barbara Ragels
2 years ago
Gerber (Jesse and crew) worked on my Toyota Highlander. There was extensive damage done to my car. (It sideswiped a railroad tie). Anyway the workmanship was excellent. My car was perfectly repaired down to the driver side mirror being the exact mirror needed. I am planning on bringing in another car (which ran into a brush pile and pulled off the front bumper et al) for them to repair also. The office staff is friendly. They are very busy which means many people like their work. I really appreciated the office staff s support during the repairs.Service: Body & Trim

  Ed Escobedo
2 years ago
I want to give a BIG THANK YOU , to Kylene Thorne and Vanesse for great customer service, they overdeliver. Not all shops are cut with the same scissors, they keep me inform thru process, very patient answering all of the questions. The estimate completion day was dead ON, the car looks great, what more can you ask for?Services: Painting, Body & TrimServices: Painting, Body & Trim

  Erika Caquias
8 months ago
Huge Thank you to this place for helping my sister get through this tough time. Their consistent efforts and communication made a horrible situation a tad bit easier. THANK YOU TO ALL WHO WAS INVOLVED.

  Ana Paula Canales
2 years ago
Gerber Collision had our car fixed in a very timely manner. They finished before the estimated time. We were updated often which I really liked. Very much recommend this place!!!Service: General repairs & maintenanceService: General repairs & maintenance

  Karime Hayer
7 years ago
I took my 2016 Maxima after my daughter damaged the front bumper with her truck. My car was ready in 4 days and looks just like the day I bought it. They replaced the bumper and painted the hood. I was worry about the quality of work, but I am seriously impress! They even washed and detailed my whole car. The staff is very nice and professional.

  Andrea Ward
5 years ago
Amazing customer service. The receptionist was always on the ball with my collision and paint job. She always had answers when I called in and kept up on my vehicle. The guys in the back were super helpful in explaining everything as well. You couldn't even tell a Semi hit my car when it came out!

  Terry Lawson
5 years ago
Great place!!! Staff was get friendly and helpful. They did a great job of keeping me updated on the sttus of the repair and when the vehicle would be ready for pick up. The repairs were perfect and the truck looked like new. They even detailed the truck inside and outside. Definitely recommend Gerber for damage repair. Could not have asked for better service!!!

  Jose Reese
6 years ago
I went in to Gerber today and had a little misunderstanding. I was offered a discount but the way it was done made me uneasy about the transaction. Long story short, the gentlemen was doing the right thing. There was just a communication break down and misunderstanding on my part. The General Manager gave me a call within 5 minutes of my email and personally reassured me that the gentlemen that took care of me did the right thing by me and that everything was on the up and up. I would recommend Gerber to anyone. I've used them for my Bentley, BMW 750LI and my Denali SUV. First Class service!!