Watson Chevrolet, INC.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tamera Frederick
4 months ago
Had a great experience here buying a car. Matthew was fantastic and didn t play any of the games or use the high pressure sales nonsense that I had at a different place this week. It was a refreshing experience and the price online was the price when we got there. Easy process! Thank you!

  James Baird
6 days ago
My wife and I were on the hunt for a reasonably priced and good condition van for our household. We stumbled across one at Watson. My family has been buying their first car from them since the late 90's. 4 being brand new units others were used. Our case was a used vehicle. The Van needed love I understood that, and asked of 1 part to be fixed and a discount on the out the door price due to paint fade and a few other minor fixes. The at the moment Sales Manager got use to an agreement. That's when issues started.We needed to leave the vehicle for them to do their inspection and prep the car since it had only been in for a few days and it was listed on the website as ready to go but wasn't. So being part of a sales team previously I understood. When I went to pick up the vehicle the We Owe portion of the vehicle wasn't fixed. We were told that since the issue was resolved to their standards it was done. I asked for 1 40% seat in the third row to be fully functional. That was November 5th on purchase date. Picked it up. Still not fixed and my wife had to argue to get the manager to hold his end of the contracted resolution bevause "they would rather roll back the deal then lose a profit, and sell it on the as is lot". They said they ordered the part. We take the vehicle the following week on Veterans day. Get home no issues. Next night we attempt to take it out. Head light out. Call them to fix. I purchased new light cause I wanted to upgrade. They did the labor. At the same time we had noticed an issue with a strange noise coming from the drive line. Thought it was right front cv axel. Part was after market they replaced. Leave. Same issue. A week later battery dies. So much for load testing your battery on a 80 point inspection.I have since been trying to not only get a resolution in the seat but the issues with the noise coming from my front end. Took it in for an oil change now and I'm told I have the need for brakes, windshield washer resivoir is leaking, and my alignment is off. If there were all these ancillary inspections done why is the function of the these drive parts effected? For someone who is always referring to good business practices this is the WORST GM Experience ever. Been a Chevy guy since birth. Guess it's time to look at other dealers for the next purchase.Edit: Called the general number provided. Talked to Mike who said he would get the person who watches reviews. Its 02/09/2024. Let's see how long this takes. I've given 3 months for resolution already.Edit 2: 02/14/2024 still no contact from Kade Pesina, Mike, or any other person from Watson. Maybe if they responded with an email contact rather than a phone number that gets you nowhere you could get assistance. Also forgot to add I have an airbag light that randomly comes on and the KIA tech service bulletin was never addressed.Edit 3: 03/08/2024Absolutely zero response. Not surprised. And Mechanic that did needed repairs found the oh so wonderful work of Watson "technicians". The axel is designed a specific way for a reason. Glad we had it worked on elsewhere. Chances of this specific axel nut coming off in minimal. An engineer designed it for a reason. Watson, you have my contact info. Reach out.Edit 4: 03/14/2024 Watson has removed the phone number to contact from their response and states someone will contact. Still has not been done. Still waiting for this amazing customer service.Edit 5: 04/15/2024 1 month later and 1000 review views later. Still a big fat goose egg from Watson. Not surprised.

  Devon Price
a month ago
Came here today to look at purchasing a Colorado. What a pleasant experience I had with the sales team! I wish I had came here first, because after dealing with 4 other dealers, Watson was by far the best. Isaac helped me and I also met John, the sales lead. Bravo fellas. You ll have my business for years to come.

  cat Jaxn
10 months ago
Where do I begin? Maribel is absolutely amazing! She was real and transparent! It is so refreshing to meet a human like her these days!My hubby & I went in apprehensive and prepared for hoopla and run around.We were not excited to trade in our vehicle or go through the process of finding a new car.However, we felt like we had the pick of the lot! We test drove a few great vehicles & the Maribel showed us our new truck!She knew it had all the specs we were looking for!Cesar the financial advisor was such an awesome guy! He made sure to take great care of us!Then on our way out.. Ash the sales manager made sure to let us know he's available to help, if we ever need.Lovely experience, beautiful people, phenomenal truck!We feel so grateful and we are telling everyone we know about Watson Chevrolet!

  Tyler Martin
a year ago
I'm in the process of buying my 2nd car from Watson. Their sales team is no nonsense and very helpful without being pushy or dishonest. This is extremely rare, especially lately with the supply chain issues. I've been looking at new cars for 6 months and have talked to dozens of dealerships. My visit to Watson was by far the best. My salesman, Junior, was knowledgeable and extremely helpful. He went above and beyond to make sure I had all the information I needed to make an informed purchase. They are also one of the few dealerships in town that actually seems to care about EVs.I've been coming her for service on my 2018 Volt since I bought it a few years back. I've had a few instances of minor communication issues and some problems with their phone system, but overall they've done a solid job with some warranty work and routine maintenance.Their parts department is good too. Nothing to complain about. Prices were reasonable and delivery times were adequate. Nothing spectacular there, but nothing bad either.

  Walter Wesch
3 months ago
We just bought a pre-owned truck from Watson Chevrolet. Our Sales Consultant, Isaac Alvarez, was fantastic! He helped us throughout the process and made the selection process easy and enjoyable. In finance, Cesar Arias made the purchase process easy for us. A big thank you to Isaac and Cesar! We had purchased from Watson in the past, and will continue to be loyal customers of Watson Chevrolet.

  Sarah Griffin
3 months ago
Trying to work with the service department is a lot more difficult than it should be. 2 voicemails went unanswered before I finally got in touch with anyone. When I did get in contact with someone, I let them know that in addition to an oil change, I needed 3 other things looked at. I went into detail about each of those issues and was told that they'd be addressed at my appointment. When I arrived on the date of my appointment, I was told they couldn't look at any of the other things and could only do the oil change. Now I have to schedule an entirely new appointment and set aside additional time on another day to get things taken care of, despite being assured that they'd already be taken care of. The staff is nice, the dealership is clean, but it's too much hassle to justify returning here for service on my car.

  bigmikesplace
2 months ago
Edmond was very helpful and had a mechanic start on my vehicle immediately upon arrival. He also showed me how the reverse parking assist worked once it was installed. Thanks for the great service.

  Mike Daughtery
3 months ago
I took my IMMACULATELY Clean Corvette in for an expensive repair and got this back. The interior was not clean as well. My hope is that the repair was done correctly. By the way they took car of my car I am concerned that they did. I am having it detailed and will never take a car or buy a car from Watson ever again. Horrible way to treat a customers car!

  Steven Powers
4 months ago
I brought my company van there a week ago and instead of them charging me for service, they told me where to take my van without having to charge me a $100 oil change. They also ran a diagnostic on it right there in the service line and told me that there wasn't anything wrong with it. Good people and good service at this location!

  Robert Fate
2 months ago
I went in for an oil change on my 3500 HD I was first surprised that the cost to do the oil change was twice what I pay for it at the Chevy dealer in Indiana. Plus I was very displeased that the front end was not greased with my service. Every other Chevy dealer did this so it did not accrue to me to ask this. I guess what really upset me was that they just unplugged stuff in my truck for no reason. I was not happy with the level of service I received from them

  Ron Matthews
2 months ago
Frank was fabulous, he took the time to show us all the cars we wanted to see. made sure that all recalls were taken care of before we left and even said a prayer with us, for safety.

  Caleb Moore
10 months ago
Had a hard time getting approved at other places. Frank and his management team got me into a beautiful Nissan Rouge despite my past credit issues. I was skeptical at first when they told me to come in and they would get me in something new. But I went ahead with it and left with my new car that night. Highly recommend these guys to anyone in the market.

  Sharilyn Knox
5 months ago
What a pleasure working with Isaac Alvarez in buying a new car. We were from out of state and stuck an hour and a half away with a broken down car, so everything had to be done via text and email. His depth of knowledge of the product was stellar. He was super responsive in getting back to us with answers and found the one car that met our needs. When we rented a car and came in, he had all the ducks lined up so we could go home with a car that day. He linked my phone into the car's system, and demonstrated all functions. He even called to see how we liked the car and answered another question! Ask for Isaac.

  Pam Echart
7 months ago
My husband and I found a used vehicle at Watson Chevrolet and flew from Oklahoma to Tucson to pick it up. The entire experience was flawless! Jeff G. our sales representative did everything he could to make the purchase seamless. Jeremy handled our financials and the purchase was one of the easiest and most enjoyable we have ever experienced! Thanks to everyone at Watson Chevrolet, Pam & Michael GO HORNES

  J D
4 months ago
On 22 November 2023 I purchased a vehicle (2024 Camaro SS) from this dealership (sales rep. Ron.) The paperwork for this vehicle was incorrectly done and the vin for the vehicle I purchased was swapped with another vehicle. On 08 December 2023 I noticed this mistake and attempted to contact the dealership and was told by Casandra at the front desk that I would be contacted about the issue. On 16 December 2023 I went into the dealership since I had still not been contacted. The General Sales Manager John Barrera told my sales rep and the finance officer Cesar that the issue was worked. However nothing had been done and I had not been notified. Their fix to this was to give me all new paperwork and not give me any option to return this vehicle as the cost went up around 20k dollars or negotiate price. In all of this commotion I realized one of the listed items (a spoiler) was not present on the vehicle but listed in the sales contract. There is currently no fix for this as I keep getting pushed around on this issue.

  Martha Nelson
a month ago
Met with Mike Droubie and explained what had happened to cause ck engine light to come on. He was extremely interested in my input which I appreciated. So many times service reps dont like this input. Car was fixed in a timely manner and even before the Im very pleased with the service. Thank you.

  Alexa Balderas
9 months ago
This was my first time buying a Vehicle, Lamont Lollis and Bobby Gaudet helped me, it was stress free, faster than I expected and they were very attentive, it was such a good experience for me and my husband! Will definitely be back for our next vehicle purchase.

  Young LetteyG
2 months ago
My husband took his car here to get repaired from a collision, they fixed the issue for the most part but unfortunately they dinged and left a pretty decent size scratches on his doors. To the point that it was down to the metal... We regret taking it here, especially since they couldnt even have the decency to say anything.

  Patricia O'Connell
3 months ago
Parts apparently were hard to come by so my car was there for over a week, but both Mike and Mason were very helpful, professional and friendly. They kept me up to date on what was happening for good and bad, and I appreciated that. Thanks Watson.

  Jason Berrios
3 months ago
I couldn't be more pleased with the Service Department at Watson Chevrolet. Our 2021 Tahoe broke down as we were entering Tucson on our drive home to Houston from California. This happened on December 29 traveling with my wife and 2 kids! Peter Alvarado, our service consultant worked with us in having the vehicle checked out quickly to see if we could get home. The issues unfortunately did not allow us to drive the vehicle home and had to rent a vehicle to get to Houston, but they have repaired the vehicle and are arranging with GM to get the vehicle to us. Thank you Peter and Watson Chevrolet for fitting us in when you didn't have to and helping us get our vehicle back!

  Allen Lake
3 weeks ago
My salesman Lamont Lollis was very attentive and very thorough in finalizing my purchase. He stayed by my side the entire time, providing support and guidance.

  Jeannie Valencia
4 months ago
Oil change took almost 3 hours with an appointment, plus when guy was finished it leaked oil, he had to redo the oil filter. We need to look into going to the valley for service. We weren't the only person with a problem that day.

  matthew taylor
3 months ago
During a very stressful time Alex and his team went above and beyond to ensure that I was taken care of. Communication was top notch throughout my experience. I would recommend this shop for any collision needs.

  Pancho del Charco
a month ago
I was charged almost $200 for a diagnostics. I was told in return the exact same explanation I gave the person who attended me. There were no NEW information and I still got charged. Very dissapointed in your service.

  Jennifer Rosen
6 months ago
Had a great experience at the service department working with Peter! He is so friendly and laid back. Brought our truck for an oil service and explained (the best I could) symptoms of an issue we were having. From my reported symptoms, he suggested to start with a fuel system service and work our way up from there if the problem didn t go away. That was so appreciated to hear during these stressful financial times. As soon as I left the lot, the truck was running normal again! Fingers crossed that was the extent of the problem. You took GREAT care of the vehicle and the turn around was impressively fast - I didn t even have an appointment. Thanks so much, Peter, and all of you hardworking folks there!

  Steven Andrews
2 months ago
This is the worst place to get work done. They have your vehicle so long you almost forget you still have a vehicle....they don't care about the customer....they rarely call back. It's like a battle trying to pry information out of them...they need to revamp their service advisors...

  Shelley Thornton
a year ago
Seriously the easiest and fastest car buying experience I ve ever had! Ash was very attentive and made sure to hear my needs and wants and delivered! Thank you so much Ash for making this quick and easy!!

  James Sanchez
4 months ago
Lamont who was my sales consultant was awesome!! He gave me great insight on what to look for in choosing a vehicle. I would recommend many people to Lamont

  Nathaniel Aguilar
2 months ago
I went in to buy my first car and was helped right away by ash he was very helpful he helped me find a car in my price range that I would like without breaking my pocket I appreciated the help and would buy another car from him in the future