W.W. Williams

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  L H
2 years ago
Great shop for big rig RV owners! All the people here went above and beyond to service our diesel pusher over the course of two days. I had a ton of questions and they answered all of them. We spent three nights (we arrived the evening before our 7 AM appointment) in their lot with 50 amp electric. This is a real benefit for full-time travelers like us. I highly recommend this shop to other RV owners. Pictures attached are from the air dryer assembly they replaced. I share them as I was grateful they showed me the old parts they took off so I could see how badly they needed to be replaced. Again, they were patient with me and I learned a lot! Saul, Amy, and Peter were all excellent! Thank you!!

  nick kurns
5 months ago
Once again, fast appointment, quick completion and delivered as promised. Workmanship is and always has been above average. I will continue to use this company and refer them to my people

  Craig Sawyers
a week ago
One of the few stand up professional service businesses left.

  Niurka Espinola
11 months ago
They where professional, explained every step and cost, offered to let us stay with electric hook up on our MH until parts came in, great waiting room with air-conditioning. They did an excellent job and our vehicle has had no problems overheating.The price is expensive but it's within professional range for fleet prices.

  Buddy Englett
7 years ago
We were treated very nicely at W.W.Williams. Our old bus was leaking oil profusely. They found a busted hose and had it made within just a couple of hours. They even bought us lunch!

  Corinne Goeke
a year ago
Our Super C RV on a Freightliner chassis died while leaving a campground. The electrical system in the chassis was dead, we were stranded on the side of the road in the campground at 6:00 a.m. After some head scratching, we called W.W. Williams and by 7:30 a.m. they had a mobile tech on the road heading to us. The gentleman was knowledgeable, polite, and best of all, got our RV up and running again. We appreciate the timely response and excellent service. We would definitely use W.W. Williams again.Service: Electrical

  Anthony Dickenson
a month ago
I love this place. They kept me informed.

  Darcy Greer
4 weeks ago
Great prices and service and after sales service

  Kelli Roch
2 years ago
We travel full time in an RV with two dogs and getting service and not having to move out of our home can be tricky. Peter and the rest of the service team were awesome to us! We had a regular oil change service done and another engine repair. The team worked hard to get our parts ahead of time and limit the time we spent lounging in their great customer seating. Pricing was fair and we would definately come back to use the services.Services: Exhaust, Oil change

  Morgan Everett
a year ago
Rolled into town with my motorhome. Four other service centers would not help us. These guys were happy to see us and very accommodating and courteous. They scheduled us as soon as they could and helped dagnoses our problem and get the help we needed. Very professional and knowledgeable. Highly recommended.Service: TransmissionService: Transmission

  Lee Dohrman
3 years ago
Had to have a front wheel bearing seat replaced. Once they had the seal got done in a day. They provided a place to park our Coach with 50amp hook up for a couple nights @ no cost to us. Helpful and friendly people to deal with. Prices were what we expected so there were no surprises.All in all, good experience. Would recommend them anytime.

  Tom sizemore
4 years ago
We called these guys this morning from Santa Fe and when we arrived at 2PM Allen got us in and taken care of in no time flat. Fixed yet another set of loose a/c wires that were causing our unit to not work. No muss no fuss just great honest service. If you need RV repairs and you're in Tucson give these guys a chance you'll really appreciate it.

  Brian Averyt
a year ago
I have a 1996 Beaver Patriot 38' diesel pusher motorhome that needed a brake master cylinder and engine cooling diagnostic. I called WW Williams based on their reviews, in particular a review by a customer who had old bus conversion. When I called to make the appointment, I was told that they could not work on my coach because it was too old. Really?? 22 years is their cut off for motorhomes. Very disappointed. If you have an older truck or RV, look elsewhere for service, you won't get any from WW Williams.

  mark valentine
3 years ago
Great service and good people and hospitality at a reasonableprice. Replaced leaking fuel lines on our diesel pusher RV. The techs are super knowledgeable and know their stuff. Will be back to WW Williams in the future. There were many other RV'S at this location which tells you a lot. Thanks!

  Jose Hernandez
a year ago
We re do I start I had a rebuilt done at another shop in Texas one year ago and had to do it all over again thankfully Peter here at W.W Williams and there team got my truck in, explaining everything that need to be done and replaced in order to get it back on the road. Driver pick up the truck and said wow this deals like a brand new truck again thanks for a job well done

  Russ Sweeney
3 years ago
Had a quote for front-end work on my diesel pusher from a major local RV retailer for 40 hours of work, NOT including parts. Smelled a fish and heard about WWWilliams, so brought my rig to them for a diagnostic. Literally NONE of the work quoted by LaMesa was needed. There were a couple of items they did recommend tending to and I didn't hesitate to have them do the work.While WWWilliams was aware of what I was told needed to be done, they obviously did not take advantage of this knowledge. They are a rarity in this world and I can't more highly recommend them.Service: Steering & suspension repair

  Richard Muller
2 years ago
I can t recommend this place highly enough for RV service. They get you in quick, and finish when they say they will. Accurate cost estimates. Completely professional attitude. Good people. Just plain a good place to do business with.Service: Auto engine diagnosticService: Auto engine diagnostic

  Robert Knight
3 years ago
Couldn't help me with my ball joint problem on my motorhome, not their fault, but they checked it out and gave me good advice. I'll come back for any other problem or just service. Thanks WW Williams

  Mari Garland
3 years ago
Our Alison transmission was slipping or something else causing us to lose power at the top of a long grade. Then, after a long driving day we heard squealing from the engine area. We burned up a transmission a year ago, so we wanted to have it checked before continuing to drive our motorhome across the desert.I called at 6:20 and spoke with Adam. We brought the motorhome in and they ran full diagnostics on the transmission. Everything passed. In process found an AC clutch sticking that could have left us stranded with a thrown serpentine belt, Disengaged AC clutch and gave us copies of all the transmission test results so we could continue to San Diego and then home.WW Williams was sympathetic, extremely knowledgeable, great communicators and thoroughly professional. Adam was genuinely concerned about solving the problem and our safety. I would recommend this place most highly without hesitation.Service: Transmission

  Manny Ech
2 years ago
My company truck was having DPF problems so Pete at W.W Williams gave me a rundown on the issue. My options were explained with detailed solutions and how to avoid any further problems. Thanks Pete!

  CJ Parris
a year ago
Good service and a friendly staff. They got us in and serviced our RV and performed an inspection and didn't try to talk us into additional uneeded service.Service: Oil changeService: Oil change

  Cindy Baca
5 years ago
Mario Santa Maria helped us last Saturday and was AMAZING!! We had friends traveling to New Mexico in their motor home and it broke down in Tucson. A local friend suggested we call WW Williams. We called and found they were closed but had an on call person and the answering service connected us with Mario.. He was a lifesaver. We met him at the shop and he knew the parts we needed. Within one hour, friends were back on the road!!!Thank you Mario!! You are a true example of what customer service is all about.Many many thanks for your help!!

  Jim Wilson
9 years ago
I took my RV in for a routine oil, filters to include fuel filters change that usually takes 3 hours plus or minus 30 minutes. Mine took 7 1/2 hours. I think they had an apprentice do the work. They lost the fuel prime (air in line) 2.5 hours later they finally got it running, got grease on one of the rugs, did not wash off the oil and diesel fuel the spilled on engine and aft cowling, and the price was $250.00 more than I have ever paid for the same service at other places. When I got the coach back the key switch was loose and spinning in the dash. That may have been something that was about to occur, but I have not had that problem on any FR we have owned. I had work done there several years ago and they did good work and on time. Service does not seem important to them now. I will not use them again.

  Anthony P
8 years ago
I use to live in Tucson and when I came home I would take my truck to FL to get work done and it seemed like they had people work on my Rig that didn't know what the heck they were doing (nothing diffrent than any other FL Dealership I been to). When I saw work seem to be done half a$$d I took it to WWWilliams and left out the shop running better then when it went in. I now live in Gilbert AZ, when I come home I drop my rig in Tucson so they can do work to it and my wife comes and gets me, a 1 hr 30 min drive one way but worth it. They try to make sure they keep you updated but like any shop always busy, kind of hard to keep updating a driver when it's covered under warranty anyways they do the repair and you get a call the work is done. These guys got a spare key to my truck, I drop my truck over night and the next day I call them with my issues and they get the work done. Yes, in some cases you will pay a little more getting it done by any Detroit Diesel but you know it's done right. I have never had an issue with work done here that's why I make that extra drive to make sure to bring it to them before anyone else.

  Sami Laine
7 years ago
We had an throttle issue with our MCI MC12, the bus would just loose throttle intermittently. Not only they took us in in the afternoon, Terry, Saul and their team got us back on the road by end of day. Their knowledge of DD 6V92 blew my mind. I would go off my way to go back there, for superior knowledge and customer service.

  Jose Henriquez
3 years ago
I m very happy with the work they do. Adam is very professional and fair and Knowledgeable. Saul answers your questions also Professional and knowledgeable. It s like that commercial for all state that s how I feel when I come here piece of mind.

  Chummy H
8 years ago
went in with my motor home for a chassis lube. Almost got hooked for $ 900 in unnecessary work. First claimed it was rear wheel seal, then steering pump, then front wheel seal. Saw no sign of leaks so took to another truck mechanic. Found the seals dry as a bone. Stay away !

  Asif Rehmat
5 months ago
Quick unloading. Very helpful staff

  Joe Nagli
4 years ago
Got a $4860 estimate of repair from Detroit in Arizona.. estimated down time 3-4days due to lack of parts.Wasn t able to wait so ended up driving 50mph to El Paso, TX.Found Freddy and his mechanic at a local repair shop. After 5 minutes of diagnostics from them, they pulled out and cleaned a couple of sensors...Truck drives like brand new now!!C mon Guys you are the representatives of engine makers!!Big disappointment...!!!

  Kevin OConnell
3 years ago
Had a nagging Allison transmission 12-21-12 error code - the guys @ WW Williams identified the underlying problem quickly, resolved it, and were very fair in terms of pricing. Thanks WW Williams