One Stop Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Darth Jeffy
2 days ago
I took my new to me used truck in for its first servicing at the 30,000 mile mark. One Stop decided to do a transmission flush without consulting me first. This would have been okay with me if I had not received the vehicle back with the transmission half empty of transmission fluid. The servicing took 3 days due to what I was told was a inoperability or malfunction of the shops automatic transmission fluid exchange machine. I was given a loaner vehicle for the time I was waiting. I really appreciated that as it did help facilitate my daily commute. But when I got the vehicle back at the end of the 3 days, not only was the transmission half full of fluid. But a massive oil leak had happened from my oil cooler lines that caused me to lose 6 quarts of oil. I was able to find another mechanic who assisted in repairing the mistakes that were made at One Stop and they did refund a portion of my money. Though I am thankful to One Stop for the way they tried to handle the obvious blunders in their service, I unfortunately will not be returning to have my vehicle serviced there in the future.

  james meinhardt
3 weeks ago
Rare to have this level of service now. Steve was so awesome! He listened to my concerns, spoke truthfully to me about repairs and worked very graciously on pricing for repairs. Shook the owners hand when picking up my car. Quality company. Thank you Ryan and Steve for the excellent customer service it was a breath of fresh air.

  Juan
a year ago
The best auto repair shop in Tucson! I can t say enough good things about this place. They are honest, fair, and courteous. Everyone from the owner, the front desk Steve, and the mechanics are top notch! Took my 17 Tacoma here for its 100K service, and they got it done quick. No up selling, trickery, or dishonesty like what you would get at the dealership. Definitely happy with the service I was given. I will definitely be returning! Give these guys a visit, they are a treasure.

  Leslie Glasscock
4 months ago
Amazing! My car broke down and I had it towed here. They started working on it Friday. I got it back Wednesday! Mind you, they do not work on the weekend. Such a great turn around time. Steve the manager is fantastic! I highly recommend this shop. Thank you all who helped! Our cars working better than when we bought it!

  Lori Tatge
a month ago
The associates are very nice. Steve called me and gave me updates, as my car was there for over a week. I will continue to come to this shop for maintenance. I really appreciated the customer service here

  Kermit Smith
a month ago
We go to One Stop Automotive because we know we are getting the best service at the very best price. Steve is great dosen"t miss annthing wrong with our car. Great find for us after dealing with the Service Departments at the Auto dealers who took advantage of us.

  Siggy Suazo
6 months ago
Excellent service. Not from Tucson, so we weren't sure where to bring our vehicle for repairs. Checked google and found One Stop, they had excellent google reviews so we went with them. Glad we did, they were honest, upfront with possible repairs needed. We've found our go to auto repair shop for future needs. Thanks Steve and team!Service: Engine repairService: Engine repair

  Alexander Calvelli
5 months ago
Took my car in for a normal oil change. Nothing else was wrong. Went to pick up my car and now all the sudden I have a check engine light and a code is being thrown. Steve behind the counter then proceeded to argue with me that my check engine light was on when I brought it in, it wasn t and I don t know why he felt the need to argue with me about it, I drive the vehicle every single day. It wasn t on. Then gave me an estimate for $500 parts and labor. I did some research, part is $17 and takes 5 minutes to change so I ll be doing that myself. Not sure why they have such good reviews this wasn t the experience I was expecting at all.EDIT: Steve the check engine light was not on. End of story, don t know why you still feel the need to argue with a paying customer over their google review, completely unprofessional. And your estimate you gave me is absolutely $454.55 so no need for your dishonesty.

  Norma
6 months ago
Couldn't ask for better Customer service above and beyond. The owner gave me a ride home while my car was being worked on, thank you so much. I had an alignment done now I can drive with out having my car pull to the right, what a difference. Thank you guys.Will tell everyone about your shop.Keep up the great work.Service: Wheel alignmentService: Wheel alignment

  Tyler Hughes
7 months ago
Hands down the best customer service that I have ever received from an automotive repair shop. The team was very helpful in diagnosing an A/C repair and was very transparent on pricing. This business is also very supportive of military members and went out of their way to show support. Any future repairs that are above my home capability s will be taken to One Stop.

  Andrea Torres
3 months ago
I've been taking my car here for the past 4 years. They always do a wonderful job and go above and beyond to make sure you're taken care of. Thank you again!

  DeAngelo Wyatt
3 weeks ago
So I have a flat tire I came in and asked the guy is there anyone who could help me break the Lugnuts off my wheel he told me no the guys made $35 an hour they would not leave the shop guys I do not recommend you coming here this is not for the community they would not help you out unless you are trying to spend over 1000 bucks with them do not come to one stop auto The management team is not reliable and that is not suited for the community at the end of the day you guys did not attempt to even try to provide any service whatsoever nor try to hear me out.. The service was rude

  lilyyy y
6 months ago
I do not like to leave bad reviews but I have to be honest of my experience. I will never come back to this shop and I advise everyone I know not to do so either. I've spent thousands at this place and after horrible customer service mainly from 'Steve' the well thought out manager and plenty of miscommunication I took my vehicle else where and got down to the actual issue. Proceed with caution at this place and get a second opinion if possible.

  Gracie Harvey
10 months ago
The quote I was given was about the price I paid and the time I was quoted was the same. This meant a lot to me for to have a mechanic be honest with me up front. They worked with my payments and got my car up and tinning safely. I was almost at my wits end and had given up finding anyone to take on a head gasket and one stop automotive fixed my car and set my mind at ease. Thank you so much for all your hard work!!!!! Thank you for being trust worthy!!!!Service: Vehicle Inspection

  Taylor Holm
4 weeks ago
Dropped my car off a few days ago to be fixed, was kept in the loop about everything happening to my car, how much and how long it would take! Thank you for taking care of my vehicle !!

  Susan Broomall
3 months ago
One Stop Automotive are amazing! I brought my vehicle in with a small problem, a side light was out. The age and make of my car makes the fix time consuming. I walked in without an appointment, they diagnosed the issue, found a solution and I can't wait to bring the car back for the repair by their team. They interrupted their schedule to accommodate me and check out my car, and they didn't charge for their time. They are friendly, professional and honest. I highly recommend them.

  Trinity Wilkins
a year ago
Literally cannot recommend this place enough! Steve was super great with communication, suggestions, and overall customer service. After getting into an accident, they were able to fully repair my car in what seems like a day. I could not leave that place in my newly repaired (and clean) car without a smile! 10/10 would recommend them in a heartbeat!Services: Tires, Steering & suspension repair, Brake service & repair

  B 3
a year ago
Honest and affordable! Great auto mechanics for both maintenance and repair service. They never try to upsell you like so many of the chain or franchise auto repair places do and if they do spot any additional issues they give you as many options as possible to save you from a big repair bill down the road. I have never had a vehicle that wasn't ready when they said it would be and your final bill is never more than the estimate.

  Rebecca Burghy
a year ago
The team at One Stop does a great job not only with general maintenance like an oil change, but also troubleshooting and finding a problem, then getting it fixed pronto.They treat customers as they should be treated - excellent customer care and service.Highly recommended!Services: General repairs & maintenance, Vehicle Inspection, Oil change

  Candy Pipes
a year ago
Amazing exprience from beginning to end. I'm always leary of taking my car to be repaired since I don't know much about car repair. I never once felt like I was being told something that wasn't true. I was able to get an appointment quickly, I was told what the problem was, they found additional issues, sent me pictures of it, and even explained what was in the pictures without once making me feel like it was an inconvience to do so.I was also given the option to repair just the original issue or everything without being pressured. Steve has amazing customer service and makes you feel like more than just another customer. I'll be taking my car here from now on. After telling my friend about the service I received, she wants to take her car here now too. I can't say enough good things about One Stop Automotive. Thank you so much for being so amazing! I can't tell you what a relief it is to walk into a repair shop as a woman and not feel like you're being taken advantage of.Services: Auto engine diagnostic, Brake service & repair

  Emmett Richter
a year ago
Mr.Steve in the office took great care of me, he called me consistently with updates of my vehicles condition, he truly made me feel like they cared. They did a quality job, for an amazing price. Cant wait to get more work done by them when the time comes!Services: General repairs & maintenance, Auto engine tuning, Wheel alignment, Transmission repairServices: General repairs & maintenance, Auto engine tuning, Wheel alignment, Transmission repair

  Monkey Man
7 months ago
Amazing pro staff. I replaced a/c condenser and took it to them to charge. Great price and freezing cold while it s 115* in Tucson. Thank you! My family thanks you. -MattService: Air conditioningService: Air conditioning

  Heather Bolhuis
a year ago
Steven in the office was absolutely amazing! They inspected my car with great detail! Gave me options on what work needed to be done on my car and what things could wait till later. If your are looking for a honest shop to work on your car this is the place! My car runs great and I am high satisfied! Thanks again for taking care of us!!! :)Services: Electrical repair, Air & cabin filter replacement, Brakes, Battery

  Devin Johnson
a year ago
Steve the manager was super friendly and helpful. They diagnosed and fixed my issue in a short amount of time for a very reasonable price. Not every shop can do advanced electrical diagnostics so we chose this place for those skills. If I ever need similar troubleshooting I would definitely call them again.Service: ElectricalService: Electrical

  Amy Kelaher
a year ago
I was able to make an appointment at 1 Stop Automotive within 2 days of calling them. They were very kind, personable and professional. They called me with their progress, diagnosis, and how they plan to repair my car. They also gave me a date when it will be ready and a reasonable quote (with out any hidden charges).I highly recommend 1 Stop Automotive.Services: Electrical repair, Auto engine diagnostic

  Brian Napolitan
a year ago
Every time we come to one stop we get the same service. Great service Steven in the front office is always honest with me and that is huge thing when you are dealing with a mechanics shop! Need someone you can trust. Truck is running better then ever. As long as I am living in Tucson Arizona this is my go to place!Services: Air & cabin filter replacement, General repairs & maintenance, Vehicle Inspection, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Vehicle Inspection, Oil change

  Douglas McFadden
a year ago
The service we received from this place has always been superior to other shops I have used in the area. Would have a 5 star rating but since Matt left the company, the front end customer service has been sub par and today cost me time and money. I am being advised there was a miscommunication. I scheduled an oil change and to have the codes pulled for the check engine light. I scheduled this so I could sit and get it done (done so in the past for oil changes). I arrived and was told I need to drop off my vehicle for a minimum of a 4hous wait. Not happy and will review this rating again IF we ever return for services again.11/8/22 review update.Brought one of vehicles for a flush due to auto zone putting windshield washer fluid in my wife's coolant reservoir. As always the work is 5 star as I stated before. Am bumping up to 4 star for the amazing help with getting this resolved (auto zone footing the bill, Yay). Will bring up to 5 star once the front end customer care is proven to be the quality we used to get. Also would like to note that previously I was not advised it would be a drop for the oil change and I never requested a diagnostic for the engine light. All I requested was the codes, which can be pulled very quickly and easily with a code reader attached to the computer (done it myself before and can do it again).

  DRE 13
a year ago
Cannot recommend this place. Took my wifes car there for ac work after it had already been worked on by another shop. They had good reviews so I needed someone to really look at it to figure this out. At first they were very nice. We explained to them we have been having this ongoing problem with the ac that no one can figure out and what work had already been done. Immediately the next day they called and said it was the ac compressor. (That's the first thing all shops assume is the problem without really checking) They wanted to charge me $1500 for something that had already been done. They tried telling me the compressor was bad when it was brand new and already changed twice. When I told them there's no way it can be that and that's really expensive just for a compressor change, they were rude, didn't wanna hear me and just said well come pick up your car and take it back to the other shop. So I did, I picked up my car but they charged me $135 for a wrong diagnostics. So glad I didn't leave my car there. It ended up being a problem with the connection in the fuse box and not the compressor like they said. I would've wasted so much money leaving it there.

  Mary Maloney
2 years ago
I highly recommend this place. They listened to me, took notes, and fix a problem of my Ford Expedition that three other mechanics could not find out. Extremely good mechanics at a fair price, and the service was outstanding. Thank you so much Matt and Randall for taking care of my car, keeping me informed and doing more for me that any other mechanic would do. You guys are an example of the meaning of excellent work ethics and outstanding customer service.Services: Transmission, Exhaust, Electrical, Auto engine diagnostic, A/C installation & repair

  Aldo Nova
a year ago
Been going to this shop for many years. They have a new manager now, I remember him from anther shop that worked on my transmission. So glad to see Steve here with Randall after the great experience I had with him at the other place. Very honest. Thank One Stop for your help and continued good service.Services: Air & cabin filter replacement, Wheel alignment, BatteryServices: Air & cabin filter replacement, Wheel alignment, Battery