O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ignacio Rosas
a year ago
Hours of operation are wrong, I sat here for 1/2 an hour for them to open. Website says 7:00 am. Sundays they open at 7:30 not 7:00 , management should consider updating this on their website, we have better things to do than wait around for them to open.

  Sylvia Strouse
10 months ago
Very helpful and took the extra time with me. He did a quick diagnostic reading on my car for free. He helped me with finding a great mechanic as I did not have one.

  Earl
a year ago
I bought a starter from here 5+ years ago because they had the starter I needed in stock and I didn't want to wait for AutoZone to send one from another store, that was a mistake. I always buy the one with a lifetime warranty but 5 years later I can't find the receipt and they can't find my warranty. they even looked under my name and the long list of my old phone numbers. But the warranty was gone. Then they tried to get me to "just buy another one". Why so I can just keep handing you money for something that had a warranty? Don't waste money here, go to AutoZone, AutoZone can at least find warranties for the products they sell. Never again will I buy a part from O'Reilly with a warranty. waste of money.

  Benny Hinton
a year ago
Called O'rielly today 10:29AM, employee picks up phone hangs it up. Call back 10:30AM picks up phone, I ask if they have my part I ordered yesterday, he checks comes back on and says yes. I ask employee how much the part is he tells me "I don't know man, just hold on" and hangs up the phone. Terrible customer service. I will be picking up my part as its a special order, but may be last time I come here, that's for sure!

  Fernando Duarte
10 months ago
They're okay they need more help I don't know if there's slow or the information there getting from the customer is making it harder for them to find the parts but their slow to help you when you're line or when you call them for information forget about

  Tanner L
a year ago
Went to O'reillys looking to purchase a relay for our AC that was acting up. They didn't have one in stock, so I was going to order it to come in. Eric took the time to actually listen to me and asked me to explain what was happening. He didn't think it was a relay but the fan part. He told me that if I bought the fan and it didn't fix the problem that he would gladly take it back and order the relay. Turns out he was correct. He not only saved me time but also the money I would have wasted on a relay I didn't need (oh and now I get to enjoy my cool AC instead of waiting for the part to come in and being disappointed). As long as Eric is working here I will continue to spend my money here. Thank you Eric for helping me out!

  Leticia romero
11 months ago
I have to say O'Reilly here on Valencia are knowledgeable and very kind people. They help us with the codes! Thank you and I will be shopping here more. :)

  Joseluis Lopez
a year ago
Usually my go to spot for quick car parts and tools. The guy that helped me was in a hurry and seemed like he was forced to help me with a question I had and look for a socket I needed. Got the wrong tool and ended up going to auto zone across the street for what I needed

  Sebastian Platt
a year ago
Worst experience employee Humberto was so rude, I bought a cabin filter when I got home I notice it was the wrong one so I went back and Humberto in a rude way told me that they can not exchange or give me a refund, its not about the money its about his actitude thats not the customer service you expect from a chain company, Representative i got defenetly not polite at all, he was the worst. i will never buy from this store again, probably one of the worst customer service stores I've ever been in.

  Dat N8V
3 years ago
They helped me out real good thanks y'all and stay safe

  Christine
a year ago
Our car overheated. They let us use the bathrooms and get extra water for the trip home from the faucet, and even provided some entertainment when their track star chased down a shoplifter. All in all I d definitely recommend.

  John Golembiewski
5 years ago
I never really enjoy going to these chain stores for my automotive needs. Customer service is always lacking and I feel they are missing that personal connection you get from the mom and pop businesses (unless you are a regular and frequent the place very often). That being said, this O'Reilly was clean but they didn't have the part I needed. The pricing seems on par with the other auto parts stores. It is better than an Auto Zone

  Darin Lesmeister
3 months ago
Great service here.

  John
3 years ago
They always have what I need. Used to be an AutoZone guy until I got a motorcycle and realized O'Reilly carried more of the things I needed. And the people at my location (12th & Valencia) are always very nice and super helpful.

  Christopher Bunting
2 years ago
My favorite parts store......better than alot of em......no fluff...only objection is that I recently came in to hv a GM Ignition module tested....no testing device.......there are millions of these vehicles still on the road ....come on management

  rean
a year ago
Luis and manny were so helpful and kind and made my experience 10 stars out of 5 stars, they deserve a visit, they really like cars

  Joshua Miller
3 years ago
Thank u to Jose!!! For your help last week with my gf car!!! Jose was able to save us lots of money and time helping us have a better level of understanding what was wrong with our car!! He went above and beyond with his amazing customer service!!!! Thank you Jose!!! Ur the man!!!

  Zach
3 years ago
The girl had new clue what battery I needed for my truck. Asked a different team member and he suggested the more expensive one. I asked what the difference was and once he started to look into it, he changed his mind and suggested the cheaper one for my situation. I purchased it and then they told me they don t help change the battery. Of course after I purchased it. My truck was dead in the parking lot. So could thing I had tools with me. Go to autozone, they will change your battery for you among many other things you need.

  Aaron Kern
10 years ago
if you want to go into a store and be ignored. then if you want to shop and be ignored. then if you want to stand in line and be ignored. then this is the place for you. I stood in line for 10 minutes with three other people while 4 employees talked in the back and only one was in front helping. I walked out and went to Merles.

  John Morales
a year ago
When asked for location of a part got angry and yelled back said I should look it up myself on Google which i already did but needed more information

  Victoria. L. Hotchkiss
2 years ago
They are always top-notch. When I have to it's there when they say it will be. Great service, friendly staff. in a part, its

  Mario Alfaro
4 years ago
After searching online and going to other competitors and hours of not being able find the location a part that needed to replace, Eric was able to help me find the location of a part I was looking to replace on vehicle. Thanks again Eric.

  Karla Estela
2 years ago
Luis and Humberto were such a great help! Answered every one of my questions, so helpful and polite!

  Robert Vaughn
3 years ago
A young gentleman there you ask him about a part and he don't know what they are cuz he says he don't own that type of a vehicle not a very good trained employee but the others were very helpful

  Ronnie Turner (Madman)
3 years ago
Got parts for a friend to fix his truck and they are the only one who had the part in-store. Thank you and keep up the good work.

  Michael Whelan
6 years ago
Very helpful with lots of help. Conveniently located on Valencia Ave. Eduaro was extremely knowledgeable of his products. Highly recommend this store for auto parts.

  Sheldon Rushing
4 years ago
We love these guys they always go the extra mile how to find the correct part for you and always great prices

  Theresa Lessard
5 years ago
I got s fuel pump and ignition switch and they were all no good he ad to go b as vk ,4-5 times before I got one to work. On the ignition switch h as d to go to Auto zone to get one that worked

  Kike Garcia
2 years ago
Amazing customer service, their staff is on of the most helpfull.

  Brian Tomas
4 years ago
Worst experience employee on the phone fighting with her either huband or boyfriend whole there was a line of 6 people. Representative i got defenetly not polite at all.