New Way Auto Sales & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Garry Howard
a month ago
I work at a body shop, and we have had a headlamp on order from these guys for days. Ive called multiple times, TALKED TO THE SAME GUY, and he gave me two completely different answers. Wasn't helpful at all. Gave me a bogus "tracking number" for the damn light ive been waiting on, then, after making NO SENSE on the phone, said he would email me the tracking number to the damn light. Nothing. At all. Bogus. So thanks JOE from New Way Auto. Dude needs to be fired and the customer service needs to be improved. If you can avoid using this company, I would advise it.

  Christian Ripplinger
2 months ago
Got ahold of them for a replacement drivers door and Joe took care of me, gave me a good price that s hard to beat and worked with me on any other parts I might have been interested in, very responsive, very fast, very nice. Definitely getting my future business and recommending to my friends

  TUCSON AUTO RENTAL
5 months ago
Good people. Great service. Reasonable prices.

  Christopher Clark
2 years ago
Don't Buy from this customer online. I purchased an engine from these guys after it took a while for them to actually ship my customer decided to not do the repair. I communicated this to the seller and was told I would get a refund once they received the Engine back. The engine was sent back by the same company they shipped with. I have the receipt . Now they have the engine and my 1600.00 dollars. I stopped communicating Don't do Business with these guys

  Nathaniel Flores
2 years ago
Visited 5/7/21, Was transfer over from a salvage yard to New Way Auto via phone and some actually picked up (they dont open till 8am, and this was around 740am). Asked and they had the make and model I was looking for, asked for a specific piece to battery terminal area AND they actually had the piece I was looking for. Thanks guys really saved me some $ and even gave a great deal for it. Definitely will come back when I need to, shout out to the two gentlemen that helped me(forgot the names).

  fidelmar siqueiros
3 years ago
I had a bad experience with this place stay away from them I asked them to sell me some leaf springs with all the hardware and they agree they were really nice when I placed the order they told me that yeah yeah we will give you all the bolts and hardware and when they send it they send that without it I call and talk to Jeff and he said that he did not tell me that he was going to send me the bolts, when in fact he did, The first time that I spoke with them they even went to the vehicle to check to see if it had all the hardware and they told me that it did except for a few bolts on the rear by the bumper which I told him that that was OK he claims that only two people work there and they cannot remember that conversation if you do business with them make sure to record the conversation. And also they have a very bad delivering timing it took two weeks in three phone calls to receive my product. Bad bad bad customer service

  Michael W.
5 months ago
Don t use Jeff if you order parts!

  Rango Unchained
2 years ago
I bought a used auto part I needed for a car I'm selling. Carlos was very friendly as were the other two people I spoke to at their front desk. I would highly recommend New Way Auto Sales & Parts to anyone needing good quality used auto parts at reasonable prices.

  Marlen Quintana
3 years ago
I called 5 different places looking for a specific part and all I got from them was no I don t have the part. But when I called New way Auto sakes & parts they went the extra mile though they didn t have the part I needed. They looked up and told me they couldn t see anyone local having that part but they referred me to someone in Phoenix that might have it and provided me their contact info. That tells me they have great work ethic and they are a great business.

  Amanda Hoover
7 years ago
Jeff at New Way is such a great person to work with. Honest employee who knows his stuff. This shop is so well rounded, hope to do more business with them in the future!

  Amanda Falzone
a year ago
Most helpful and generous auto parts place I ve been to!!! Thank you so much Jeff for helping us!

  Matt Russell
6 years ago
Great service! Correct part for a great price. I'll be back next time. Even the mechanics that came in from the yard in the back said hi to us as they walked by. The little things in life make all the difference.

  Timothy J
7 years ago
very unprofessional, part came in damaged and we were going to repair it ourselves for a discounted price, but was blamed for the damage even after the driver verified the damage was prior to delivery. spoke with the owner Kent and he was just as unprofessional as the staff.... we will not be doing business with this company moving forward

  Freedom Transport LLC.
5 years ago
This place sucks the owner that i was talking to was very rude and disrespectful to me he kept hanging up and i was being very polite to him asking him about a part he couldnt even tell me about it. He was selling me a used part for more expensive than the new part price.

  Adrian U
a year ago
Excellent customer service will recommend to anyone looking for quality used parts

  Megan Hull
10 months ago
They had the part for my car I needed and were very professional

  Carl
a year ago
The people here helpful and understand. They go above and beyond to make sure you get the right part. Thanks

  Steve Wimberly
2 years ago
Do not buy motors from this company i found stress marks on timing cover that they said was from the casting and they lied bad customer service beware of manager look else where

  Reman Almusawi
5 years ago
Such nice people & great prices! Definitely will be coming back for any car parts I need

  John Trozzi
a year ago
Excellent service had the part I needed

  Virgil Settles
6 years ago
Good salvage yard. They had a problem pulling the vehicle parts on time but comensated me with a very good discount for the trouble and the knowledge base of the staff was excellent.

  David Santa Cruz
2 years ago
They sell you what they want not what you needed dont waste your time like me learned the hard way

  Ramon Gonzalez
a year ago
Great experience best auto part place in tucson

  Andy Garcia
3 years ago
I called to get pricing for an auto part i needed, but found them to be a bit pricey.

  Shaazam Pow
2 years ago
Took care of me with a hitch that I couldn't find anywhere. Threw in the wire harness as well.30mins in and out!Thanks Carlos!

  Joseph Robson
2 years ago
Awesome help finding a seat over the phone, thank you daphne!

  Tyler Gemmill
7 years ago
Great place nice people willing to work with you !

  You Auto Know Joe
6 years ago
Great company, easy to deal with. Patient and professional.

  KungFoo Turtles
7 years ago
The guys and girls here are awesome! Low prices and availability.

  ARIZONA DRIVE LLC
4 years ago
NEW WAY AUTO PARTS HAVE GREAT PARTS AND THANK YOU JEFF