Jim Click Collision Center - Eastside

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Seth Tanner
2 weeks ago
I usually don't love dealing with dealerships, but I had a great experience. Jose was on the ball and super polite, just a great guy. He called me to communicate even though he was pretty sick. And Curt, he is very skilled at his trade, he did a great job on my van. They even took it across the street for me to get worked on at the other side, for some other stuff they can't do. They did this so I didn't have to miss any work. So good job guys and I'm happy.

  Amanda Martinez
a year ago
Jose and the office staff were amazing with communication, scheduling and insurance claims. I had to get rescheduled 2x due to my own schedule conflicts and they were east to contact and reset dates. Their body work and repairs are of quality work! Highly recommend.

  Mike S
6 months ago
Had very extensive hail damage. All work performed with excellence. My car now looks great again.

  Romero5150 Romero
a year ago
I'm not speaking for all of the staff, but my Collision Rep. did not return phone call messages/emails, no good at giving updates or follow-ups. From her ordering parts and completing the repairs was a total of approximately 3 mos. Shop did quality work. But Coliision Rep. turned me away from using them in the future.

  W. Eric Watt
a month ago
Efficient and friendly...professional outfit. Very pleased.

  Scotty Ward
2 years ago
I can't say enough GOOD words about the Jim Click Collision team. Yes, my repair took over 60 days due to the parts shortage, but when our car was complete it was absolutely beautiful. Only me and Carfax know we even had a fender bender! Great job!

  Roy Ireland
5 months ago
Turnaround time was longer than expected due to add-on repairs and unavailability of parts.

  Aaron Alonzo
a year ago
Great customer service and attention to detail. I noticed one of the decals that they had applied started to come off six months after work was done and I took it in and they took good care of me.

  Norma Taylor
6 years ago
Great job on my Rav 4. Took me home and back. Car returned very clean. When they said it might be ready a day later they were very concerned when I mentioned in passing to the receptionist my dog needed to go to the vet. They made a big effort to get it back to me in time to take her. Thank you I really appreciate the extra effort.

  Lisa Kerr
a year ago
Did not get my car fixed on the day of appointment Did not keep me informed never called back as promised I had to call several times although I was provided a rental car while my car was being repaired that should have been done during the time the car was being repaired from an accident so overall a medium satisfaction

  Cindy Swanstrom
2 years ago
The collision center did a fantastic job on the repair of our 2017 F150 after our Saguaro Cactus fell on it. They were professional and made the transaction easy with no hiccups. Thanks to Bobby and the team!Service: PaintingService: Painting

  manny valencia
5 years ago
Approximately two weeks ago we were told that our parts were going to be ordered from Italy and it would take about one week to get them. It will be almost two weeks since we were told that. My wife called today and they haven't ordered the parts. Terrible service. Unfortunately they are the only Jeep dealer in town that does collision.The manager at this place made it right. We are happy with the work.

  Adrian Robert
5 years ago
My wife was in a terrible accident and they did a FANTASTIC job fixing her pearl white Subaru. We had other things fixed at other places but they did the best job by far. I was impressed that all the lines (hood, fenders, etc) we re lined up correctly with appropriate gapping and the pearl white was spot on. Bobby at the collision center was a great guy!

  Matt greenthumb
2 years ago
LThis experience was my worst yet with the body shop. Estimaror Jose Cardenas refused to give me an estimate, said he can't, more like he wouldn't! Gave me nothing but excuses and circular logic rather than admit he was lazy and incompetent. Then when I asked to see his manager for refusing he said he was busy helping others and gave me his own card falsely representing himself as the manager. I turned my volume up a little more and finally this knucklehead realized he was in trouble and got Bobby Salaiz the real manager. Then simply and efficiently in 30 seconds Bobby printed the estimate exactly how I had asked Jose nicely to proving Jose was lying at the least. I am all about solutions and effectively navigating them. This dealership in 20 years has done little or nothing to improve in this area of laziness, incompetence and poor customer service. Again thank God for Pete Cates & Bobby but sooner or later these guys are going to get tired of cleaning up all the willfully avoidable lazy disrespect their advisors cause them do have to address and they'll leave too. It's inevitable :-(

  Fernando Duarte
5 years ago
Best paint shop in town

  Melissa Steinbring
4 years ago
I was in an accident and had my car towed here. I found out my car was totaled. So I went to go retrieve my personal belongings from my vehicle before the insurance company came to pick it up. I didn't have much in the car but I know for a fact I had a sublime cd in the CD player. It's the only cd I listen to and it's been there for the past year. It was gone. I know it's just a cd but that's not what matters. It's the fact that someone got into my car, decided they wanted what was mine, and took it. I left the dealership feeling disgusted. Be careful bringing your car here for any work. Make sure to remove all your belongings before leaving it.

  Joseph Gaxiola
a year ago
Extremely rude customer service, asking questions and they would assist me unless I had an appointment and their appointments were schedules almost a month out

  Kathy
2 years ago
Great service. A little hard to reach the appraiser, but they have been very busy. I have been there before and I will return any time I need bodywork.

  John Cole
3 years ago
Too expensive for those gaskets. They wanted to bust out. My windshield put new one in to install those cosmetic gaskets my windshield is in perfect condition no cracks

  Tim Fitch
3 years ago
Professional, work took a day (weekend) longer than we were told.There was a snafu with payment which we had to have corrected. They did return our rental car for us.

  Manuel Mendibles
3 years ago
Dropped off the car today. I will let you know when I get my vehicle back. So far so good

  Steven Pond
3 years ago
The staff is so friendly and helpful here. Its one of the reasons I keep returning to them when ever I need auto body repair.

  Calvin Dacus Jr
3 years ago
Did a very quick and good job on my replacement front window.

  Tiff Hull
5 years ago
Great place! I had a wonderful experience the advisor Jose was super helpful.

  MSH Harris
a year ago
Pete's very helpful n explained everything 2 me ty Pete

  Kevin McDermott
3 years ago
Alexia was very professional handling my claim and repair.

  Elizabeth Altomare
5 years ago
Great job repairing our truck after it got rear ended

  Ashley Adkins
5 years ago
So helpful and professional...great experience everytime

  Becca Dolls
5 years ago
Lester, Bobby, and Jose are absolutely the best.

  Anna Luzania
2 years ago
So friendly and amazing job!