Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jonathan Boegl
a month ago
Mark the manager was tremendously helpful and efficient. This is the second car I've taken to this location in three weeks. Both times I've received excellent care and service. On my first visit, they told me that my brakes were good, my struts and shocks were solid, and my oil still looked fresh. No charge. Gotta respect a place that is this honest now days. Well done BrakeMasters!
Daniel Staggs
4 weeks ago
Outstanding customer service from Mark. After a service to fix my power steering, I had an issue with a corroded positive battery cable. Mark knew that I had just spent money on the power steering repairs and was extremely helpful in telling me what part I needed to buy and how to replace it myself. He answered my calls when I had questions and was very patient with me. I would give Mark ten stars if I could. I will come back to this location again for service. Highly recommended - Mark cares about his customers!
Sailor D
2 weeks ago
MARK IS TRULY A BLESSING!!!!!! I had to come and give him another review. I had to take my car in for what I thought was the head gasket. However after a full thorough look it was not. MARK showed me compassion and did as much as he could to save me as much money as possible. He constantly kept in touch with me on all updates until the job was done. I truly thank you for the time and hard work you did to get my car back in running shape. I recommend them to anyone they will take care of you. I will only be going to Mark and his crew!!!!! Thank you all again
ZetaPrime
a week ago
I took my 2003 Nissan Pathfinder in with 2 bad O2 sensors expecting the repair to take a day an at bear minimum $1000. Mark Canty and his Technician Joe Kaldenberger had it done in 4 hours and under $800 and now my car runs smoother than ever. I highly recommend this shop for any repairs that need done and they will always have my business. Anyone who is willing to help a college student like me get a repair this expensive done for such a great price is always worth it in my books- Collin
Shane Inman
4 months ago
They were super friendly and honest. My vehicle broke down near Ina and Oracle, so I decided to give them a try. I was very happy with their communication and excellent customer service. They gave me an honest price as well. I got my car fixed and they gained a new customer.
Karim Khatib
a week ago
Manager there is the biggest idiot name is mark does not know how to listen or communicate with the customers fire him you are losing loyal customers because of him. The notes clearly said i did not want anything done without giving me the price and they did the work without me agreeing to it and then made me feel like I was in the wrong
Wes Bags
a year ago
Stay away from this shop....I had to get corporate involved for the vehicle to be repaired properly...went in for spark plug replacement was told by Justin the manager that everything was completed....given the keys to drive away as soon as I started the car I could tell it was misfiring...was told oh the technician dropped a little coolant in the cylinder???? Really??? It will burn off as you drive....no not really could not get up to highway speeds totally unsafe....I asked repeatedly were the coil packs tested??? Oh they are fine....Brake Masters in Oro Valley ended up replacing all my coil packs....now vehicle runs as it should. I ended up replacing one of the coil packs myself at a Orieley auto parts (and used Orieley auto parts scanner) parking lot to be able to get the vehicle home before..... Brakemasters in Oro Valley were able to fix and diagnose properly. Here are some photos for proof...
Linda Solorio
2 months ago
My brakes were making this awful noise. Just walked in and asked if they had time to check my vehicle. They checked my brakes within 15minutes. They were able to change my brake pads and disc rotors! Same day, within 2 hours. Very impressed. Thank you soooooo much!! I am very grateful!
Sarah A
2 months ago
I am always treated well and cared for whenever I visit BrakeMasters #109. I could not be more pleased with the service. Mark is consistently courteous and makes sure everything is taken care of in my car. I definitely recommend going here!!
Serena Milligan
5 months ago
A few weeks ago I went in to get my brakes checked, knowing that they were very bad and needed replaced.It was my first time getting something fixed on my car, and handling it completely by myself. The general manager (I wish I could remember his name) was the one who helped me through the process. He took his time to do everything to be sure I understood what exactly was wrong with my brakes and what they were going to be doing. He even took his time to explain some other issues I was having with my car and gave suggestions for places to go.I truly could not say enough good things about the general manager of this location, he'll definitely have a repeat customer from me.
Susan Galjour
4 months ago
Called prior to going to Brake Masters to ask what time would be best for me to bring my car in for an oil change. Mark answered the phone and told me to come right away, and it would take about 30 minutes. Mark met me at the front desk when I arrived, took my info and my car went in immediately. This guy is terrific! He has great energy and, wonderful customer service. I won't be taking my car anywhere else.
Amanda Menghini
2 months ago
Had a 9:30 appt for an oil change, and it was done by 9:55. Fast work, got me in right on time, and were very kind. Will definitely use them in the future!
jeremiah shattuck
2 months ago
Brake Masters in Oro Valley on Ina and Oracle are the most reliable service , honest and reasonable prices . I suggest using them for all your automotive needs . Fast service and great management . Thank you Jose for taking care of me . He s a wonderful mechanic .
Heather McLaughlin
5 months ago
I took my car in for a noise in the engine and rhey made a repair. It did not fix the car when they test drove it! So they took the time to dig deeper into my car and it saved me thousands! If they would not have caught the problem, my car would have been a total loss! The guys even came in before the shop opened to repair my car and get it to me as soon as possible! Then I got a great deal on top of the amazing service! Of you are looking for a garage you can trust, this is your place!
Bill Ridenour
4 months ago
The manager of this shop, Mark, may be the most honest man I ve ever done business with. I thought I needed breaks but, after his inspection, he told me I had at least another year. He corrected a few small issues with my car, without charge. They are very friendly and professional. I m telling everyone.
Alex Dahlstrom
4 months ago
Great experience. They were busy and only had a couple guys working. I wish I could remember the name of the guy running the desk inside but he knocked out my oil change himself. I was in and out of there in under 30 minutes. Really appreciative of the service there.
Famous James
6 months ago
An excellent place for vehicle maintenance needs. The entire team was absolutely professional and went above and beyond to get the necessary work done in a timely manner. They even fixed a minor issue with the undercarriage shielding that I had not brought to their attention and charged nothing for the extra work. The Manager found some discounts to apply that I was unaware of that lowered my bill considerably. Overall a great experience. I will certainly be returning to them for future vehicle needs.
Jami Dineley
a month ago
I pulled in with a flat tire. They don't do tires but helped me out by changing to my donut so I could get to a repair shop. I pffered to pay them and rhey said no. I am beyong grateful They will be my new repair shop in the future.Thanks, gentlemen!
Lori Martinez
a year ago
Tourist traveling alone. Walked out of a nearby attraction to see a part on my car hanging from the undercarriage. I was not dressed to climb in the dirt and assess the damage, so I searched for auto repair close by and ended up here. They took my car right in and in five minutes was on my way again. They wouldn't even let me pay! So grateful!
Lee Meli
7 months ago
Wow. I hope Mark never leaves this place! I inherited a smart car. The fancy shop in town told us it needs all this work. Mark did a very detailed inspection and found that it did not need the work. He could have easily charged me for it, like most places would if they sense you don t know. Honesty, integrity and know-how. Excellent!
Breeze M
6 months ago
This place is great! I went for wheel alignment. It was quick and the mechanics there were very courteous and honest. A huge shout out to Mark and his team for helping me out. I appreciate it! Will for sure be going back.Service: Wheel alignmentService: Wheel alignment
Jim White
6 months ago
Have used this location of Brake Masters several times and have always been please with the service that I have received. Great crew, and they won't try and sell you on things you don't need! The managers here are top notch.Services: Auto brake repair, Wheel alignment, Oil changeServices: Auto brake repair, Wheel alignment, Oil change
Angie Habinek
8 months ago
This is hands down the best place for car repairs and maintenance. They do quality work and charge a very fair price. Mark did an amazing job and went above and beyond making sure everything was taken care of on my van and I cannot rave enough about all the effort and kindness he and all the staff showed me through the entire process.Services: General repairs & maintenance, Air conditioning, Oil change
Dean Kindle
8 months ago
My experience atthis Brake Masters may have been the best auto repair experience I've ever had. My day was not going well and it was still very early in the morning. Mark was gracious and listened attentively. My car needed a new alternator and some other electrical system repair. He got the job done in good time and he was able to offer coupons and a discount.I was having cancer surgery at the end of the week. My mind was already spinning with that and the car trouble was an extra burden. I didn't tell Mark what was going on. His outstanding customer service was absolutely genuine. It really eased the weight of the car repair and the made my whole day brighter. It was truly amazing.Services: Electrical repair, Electrical, Auto maintenance
Ramona Clark
4 years ago
Awesome experience. Being a woman and walking in alone, with a vehicle in distress, I did not feel taken advantage of at all. I was barely able to make it into the shop, smoke coming from under hood, smelling hot, and having no clue what was wrong with my Jeep. the manager identified the problem quickly, showed me the belt off of it's 'track' (?), and then the broken pulley as the originating problem. For a very reasonable price, ordered the part and fixed the problem. Threw in an oil change as well. They have my business, No Doubt!
ed robertson
a year ago
Mark was absolutely fantastic!!! He explained what needed to be done, helped me make an appointment, and made sure everything was done to my satisfaction. My oil change was completed in 36 minutes, and was very reasonable compared with dealer services and prior oil changes I have had. I will definitely return for all my automotive service needs.Service: Oil change
Danielle Hernandez
10 months ago
I went to get an oil change on Saturday and Mark helped us tremendously with letting me and my other half know we needed suspension done as well as a wheel alignment. He helped us a lot with the pricing and timing since my other half had to go to work at a certain time. Definitely not going anywhere else after this. Thank you guys so much, our car is running great.Services: Steering & suspension replacement, Wheel alignment
Olivia Easton
8 months ago
The guy working the day I went in was so nice. I didn't have a ride to leave, and at first, he said it would take 1.5-2 hours, but then he got it done in about 45 minutes. Then, he helped me get a great discount and gave me some advice for the body damage on my car. I will definitely be returning to this location.
Jim Layes
a month ago
Needed a quick front end alignment and they worked me in and did a great job. Very professional.
Exodia Thomas
10 months ago
On Saturday I had an emergency with my brake fluid leaking. This location happened to be close by. Even though they usually do appointments, they allowed me to drop my car off. They don't work Sundays but on Monday they already had the leaking hose replaced for a reasonable price. These guys were amazing, and I would highly recommend their services