Brake Masters #101
4.5 (471)
4656 E Grant Rd, Tucson, AZ 85712
(520) 829-5305
brakemasters.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Colin McClelland
a day ago
They do a good job, it s a clean shop, but they prey on the people with no time, energy, or basic car knowledge which is most of the medical community surrounding it. They will auto charge you for lifetime brakes unless you request otherwise, they charge $160 for a 1 hour diagnostic regardless of the issue or code or if you tell them exactly what it is. Like I said they do a pretty good job and are friendly but you will be paying double here compared to anywhere else and they are counting on you being too lazy or busy too notice
Pedro De Velasco
2 months ago
Great service! The whole team I interacted with was very kind and friendly. They had my car ready in just a few minutes, I barely had time to relax in their comfy chairs (feet up & reclined) and enjoy a cup of coffee.
Julia Grignon
2 months ago
Great experience and good service! We had an issue with our car and they fixed it day off. Plus they offer finance options if you re not able to make the full payment that day. So helpful in times of financial stress. Their staff is nice, plus free wifi and comfy chairs if you re stuck there for a while. Like I said, we weren t but I wouldn t mind it if I was!
BRIAN BOZLY
a month ago
Got my truck towed here after work with a busted wheel bearing. Arrive only about an hour before they closed. Very kind and accommodating. wasn't expecting a fast turn around but they stayed late and had my truck fixed same day. Exceptional! Thank you team and shop tech Loyd!
A. SOTO
a week ago
We had a car emergency and I had to take the day off from work to deal with it. I went to BrakeMasters at Grant & Swan. I didn t know what was causing the overheating. First I was told that it would be a few hours just to get the car in. Since I wouldn t know what the next step would be until late afternoon that would mean the car would probably be out of service for the weekend. I started to walk out and Jesus who had overheard the conversation said give me a few minutes and I ll check it out . Turned out to be a frozen thermostat and BrakeMasters had it finished by 4::00 PM. Saved me 3 days with no car. And THAT is why I ve been a BrakeMasters customer for 30 years. Thank you Jesus.
Debra Hugo
2 months ago
I needed an oil change and it was a gloomy rainy day. There was a bit of a line but I was able to sit and wait my turn in one of the comfy media recliners in the lobby of the location I chose. Yay!! I was so surprised and happy to see them when I walked in! I suffer from chronic pain, so the chairs were definitely appreciated. Nice touch!!!!! Uh oh, I almost forgot to say that I m also pleased with the work they did.
Sandra Grijalva
2 months ago
Across the board the best customer service but not just that the guys that helped me were so nice to me considering I came in for something almost dumb in my part. But they were ready to help and make me feel good. Jesus, Christopher and Austin thank you guys for cheering me up and helping me out in distress, I still owe you guys!-The lady with a broken plastic bottom part due to running over a huge rock
Randy Johnson
2 months ago
The staff of this Brake Masters (and especially Jesus) were incredibly helpful to us when we brought in a car that had hit road debris. They secured plastics in the wheel well to fix interference between it and the tires, checked the alignment...and then refused to charge us! We'll be back.
Yolanda Lasorsa
a month ago
Very pleasant experience getting oil change. Clean quiet waiting area. Oil changed and free car check up with no problems found. No long wait. Will come here again.
Blaine Evans
5 months ago
They helped with taking off four locking lug nuts on my tires. And they replaced them. They are attentive and very professional. If I gave them five stars. Then I wouldn't have room to rate them higher. This place is terrific
laura newsome
6 months ago
I recently visited this place on 09/29/2023. I was really IMPRESSED by the gentleman behind the counter, he was so welcoming and friendly. I told him m what I wanted done, he gave me full details and extra information so I could make a sound decision. They helped me right away. While I was waiting in the lobby I noticed how clean it was, also I still noticed how friendly and each visitor was welcomed warmly by the man behind the counter. Superb customer service, you don't see GREAT customer service like that anymore,!!! But this gentleman has it %!!! in the future if I need anything I WILL BE BACK. Also to mention that the garage looked clean, mechanic friendly as well
Tatiana Thompson
5 months ago
I was pleasantly surprised by my whole experience at the new Brake Masters on Grant and Swan. Jim at the desk was super helpful and thoughtful, the sitting area was comfortable and clean, and I got the whole oil change for under $60! I ll definitely be going back!
Street Chris
a month ago
Great service by Chris ( Cristobal) and co-workers!They did a great job replacing the rear rotors and pads.Also really needed an oil change.Quando su carro tiene problemas, Llame Brake Masters y habla con Cristobal.
Rebecca
5 months ago
They squeezed me in for an oil change on a busy Friday. The lobby is really nice, with comfortable chairs and even recliners, which is really nice if you have to wait. Staff were professional, courteous, and honest.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
Rainyr Trudinger-smith
3 months ago
Huge ripoff, they charged me $226 just for rear brake pads. If you have a set of hand tools and a brain don t waste your money. Or just go to any local mechanic and you won t get criminally rinsed for a job that should only take about 30min and a part that costs maybe $50.
Orsula Jane
3 weeks ago
They were courteous.They were timely.They explained what needed to be done, its cost, and how long ot will take.Nice looking waiting area as well.
Mohan Subramanian
3 months ago
Marco was very friendly and changed my brake fluid quickly. Efficient service. Convenient and beautiful lounge with a recliner chair too
Kara Delcour
7 months ago
I recently visited the new location at Grant and Swan for an oil change. The employee at the front desk (I'm so sorry I forgot your name!) was very helpful and welcoming. The facility was clean and the process was very easy. He also called the other Brakemasters to cancel my previous appt at another location! I will definitely return for future service.
Hannah Perkins
5 months ago
Very welcoming, best price I've had for an oil change in years, in and out very quickly, comfy clean lobby, and to top it off they put on a movie for my 2 year old to keep him entertained. I'm never going back to Jiffy Lube!
Kitty Bell
3 weeks ago
My entire suspension was shot. These guys were quick, honest, and worked within my budget to fix the most critical issues to keep me driving safely.
Megan Black
6 months ago
This specific brake masters is always my go to for all my vehicle needs! And their prices are pretty reasonable.. They not only know what they are talking about but their is no b.s. involved. They really are one of the best I know of in town and very trusted as well. It's hard to find a good mechanic but mainly a good shop to take your car to.. The gentleman that was working on my car I belive his name is Loyd he was fabulous! He is one of the best technicians there and has many plaques in the lobby area for all of his good work he does! I highly recommend this brakemasters 110%!!!
BKay Welch
4 months ago
They're a very nice and polite and very cordial and they gave me lots of information about my car and help me out as much as they could
Uno Bear
3 months ago
They take care of all my vehicle needs and suggest alternatives when they can't. Great customer service.
Stuart Baker
8 months ago
Another shop told me I needed $2800 worth of work. I called here and Jim was great. He put together an estimate but suggested I come in for a free check up to see if I even needed it done. I went in and the work wasn t necessary. Saved me a lot of money and gain a customer for life.Services: Auto engine diagnostic, Wheel alignment, Brake service & repairServices: Auto engine diagnostic, Wheel alignment, Brake service & repair
Raymond Good
4 months ago
Marco was great, he was able to get me into an open spot sooner than I had expected and had me done and out just as fast.
One Drop Redemption: The Bob Marley Experience!
8 months ago
Jim got me in for an oil change immediately. I called around and the others told me to leave my car and come back later in the day. Jim had me in and out in less than 45 minutes! He showed me my air filter. It was filthy. He changed it out for just the price of the filter. An oil change should not be rocket science. Brake Masters is a great shop. I figured that if they take care of me, not only will I return, but I will tell others (like I m doing now).Services: Air & cabin filter replacement, Auto engine diagnostic, Oil change
Deborah Moore
8 months ago
Was welcomed in by Jim, when I went for a oil change. Expecting to hear everything that's wrong with my car, but surprised only to hear that I needed a air filter, ( it was fithly and over due). Jim even gave me a discount on the air filter. Very pleased with the quick in and out experience. Absolutely love the brand new location on Grant and Swan. Cozy living room comfort. Thanks Jim and all the hard workers at Brake Masters.
D Garcia
9 months ago
Great shop! They got me in quick, did a great job. Everybody is friendly and honest. Shop and waiting area are very nice and comfortable. Even the restroom was nice and clean! Will be going back. Highly recommend!!Service: Wheel alignmentService: Wheel alignment
Sam Smith
a year ago
This place is an amazing. I m a female, so going to a mechanic concerns me, but the employees were so nice and knowledgeable. They helped me understand why my car was broken, and did an awesome job getting the part in fast and fixing my car quickly. They ordered the part and then it got delayed so instead of having me wait they spent hours calling around town looking for the part, and fixed my car within two days! I will definitely be back!Services: Vehicle Inspection, Brakes, Brake service & repair, Auto brake replacement
Michael Mussman
2 months ago
The experience was wonderful. Jesus was friendly, knowledgeable and caring. The service was prompt and efficient.