BMW of Tucson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonah Watson
2 months ago
I took my car here for a simple oil change. I have a wrap on my vehicle (basically a vinyl sheet that changes the color of the car and protects the paint). Upon arrival I was greeted by the service manager (head of the department) who would be handling the car check in etc. The service center manager mentioned to me he liked the color of my car and asked if it was wrapped, to which I then proceeded to say yes. After going over the details of when the car would be ready and before my i signed, the manager asked him if he wanted the car washed after the oil change. I asked if it was a machine wash, and when the manager said it was, I informed him that it would scratch the wrap and not to wash the car with the machine. The manager said that he would make a note of it and that it wouldn t be washed. Fast forward to pick up, the car was of course sent through the machine and now has multiple scratches and swirls in the wrap. Unfortunately since car wraps are basically large vinyl sheets, you can t just fix scratches and chips on a wrap without completely replacing it. I informed the desk worker of the service center what had happened since the manager went home for the day. The worker profusely apologized and wrote down on the service notes that were printed out and signed by my I VEHICLE WAS WASHED AND IT HAS SCRATCHES INWRAP AND (manager name) TO HANDLE DAMAGE ON 1/30/2024. Which I have written proof to them admitting what happened. Additionally the worker said the manager also called him to apologize saying he completely forgot to not wash it. Fast forward to 1/30, the manager refused to answer my calls but finally would email me and asked me to get a quote to fix the wrap. I spent forever getting a quote and was able to get a quote to replace the wrap for $4,500. After sending the quote to the manager, the manager responded back saying they compared the original pictures they took BEFORE service to the ones I took and tried to claim the damage was all previously there and the machine caused no damage, which is a blatantly obviously lie based on the new scratches, chips, and swirls. Additionally, when I picked the car up, random rubber/cloth pieces were hanging out of my tail light and hood? Not sure what those were from. The manager offered to refund the cost of the oil change/tire rotation which was only slightly below $600 to put towards the cost of my new wrap . I informed them that they d need to cover the entire cost as they said they would handle damages. They said they wouldn t based on the pictures and consulted with a professional that said the machine wouldn t scratch a wrap . I then took the car by today to meet with the service manager and the general manager. The general manager barely glanced at the car, didn t look at where I was pointing out all of the scratches and said that a machine wouldn t do that and that they had previous pictures. Appointment was at 9am and I had to wait until close to 9:30 to even speak with him for a total of 4 minutes in which I was informed that the scratches were already there, and he ll talk to a wrap professional (pushing fixing this off again) and work out something with me but wouldn t cover the full cost of the damages or I can proceed with a lawsuit then ended the conversation. Extremely disappointed with the service I received here despite having in writing that they would handle damage days ago. If you don t want your car damaged after a simple service/oil change I d make the drive elsewhere.

  Sandra Gebbia
4 weeks ago
The service I received is exactly why I will be a BMW fan for life. LOVE the video of the service technician showing me what he was looking at. LOVE that I could review and either accept or decline each line item on the estimate all from my phone. LOVE the beautiful loaner that made me want to update to a new BMW (brilliant move) and the service team were so nice and helpful. What more could you want? Thanks for taking good care of me and my baby

  Lori Lenning
2 weeks ago
I recently had the pleasure of purchasing a certified used BMW X3, and I couldn't be more satisfied with both the vehicle and the entire buying process. From start to finish, my experience at the dealership was nothing short of exceptional.Upon arriving at the dealership, I was greeted warmly by the staff, who were knowledgeable and attentive throughout the entire process. They guided me through the available options and patiently answered all of my questions, ensuring that I felt confident in my decision.The certified used BMW X3 exceeded my expectations in terms of quality and performance. It was meticulously inspected and maintained, giving me peace of mind knowing that I was driving a reliable and well-cared-for vehicle. The sleek design and luxurious features of the X3 truly impressed me, and I couldn't wait to hit the road in my new car.Moreover, the dealership's commitment to customer satisfaction was evident in every interaction. They went above and beyond to accommodate my needs and preferences, making the purchasing process smooth and hassle-free. From securing financing to finalizing the paperwork, everything was handled efficiently and professionally.Overall, my experience purchasing a certified used BMW X3 was outstanding. I highly recommend this dealership to anyone in search of a high-quality pre-owned vehicle and exceptional customer service. I am incredibly grateful for their assistance and couldn't be happier with my decision to invest in a BMW X3.

  Kevin Holland
2 months ago
Overall amazing service! Patrick was very nice salesman and did a great job throughout the entire process. Other salesmen Isiah provided me great help when I returned to dealership a day following the car delivery to my home. Gordon the GM gave me great advice in telling me what my old 2008 BMW 535 was at a mechanic shop was worth without seeing it based on my honest description. I ended up selling my car to the mechanic who paid me what Gordon said he would likely give me on a trade. I would highly recommend Tucson BMW. Now I know why it is the top dealership in the Auto Nation network out of some 360 dealerships nationwide!

  Kevin Mckenzie
a week ago
I have a long history with BMW, and the service for my car has always been great. What makes my experience even better are employees like Ryan and Mr. Vong. When I had a credit card issue, they helped me the best way they could. Awesome team!

  Dean Buterbaugh
a month ago
As always, professional service. Katelyn, our Service Advisor is very knowledgeable, and took care of all of our needs. She found a discount for me on my oil change, and made sure that I was comfortable with everything we were doing with regard to the replacement of the windshield washer pump in my 428i. Ryan, the Service Department Manager also was there to help. I like the Personal Touch of getting your car washed after service.

  Summer Gill
4 weeks ago
Amazing service advisor Tyson. Very friendly and got my service done quickly. i was originally going to come back later for my BMW, but didn t end up having a second vehicle and the whole staff was very nice with my 3YO as we waited. Clean facilities and friendly staff makes me never want to go anywhere else. they won me over as a customer for life!

  Justin
5 days ago
Customer service from Henry at BMW of Tucson was amazing! He was very through, informative, and genuine with my needs and concerns! He was an excellent 10! I will always send my BMW owner friends his way!

  Bill Carroll
6 days ago
Best buying experience I have ever had. Start to finish it was top notch! The car is fantastic.Thank you Juan Carlos Almada**After one year I can say that this car is great! No problems.*** I was also impressed with the service department.Break in service and checking a recall all went perfect!Thank you!After driving an X5M for a year I traded it and drove home in a hybrid version! Thank You Autonation/ BMW of Tucson and thanks again to John Carlos Almada. Best sales guy ever! No pressure and I would do biz with him again! Electric experience!

  K
2 weeks ago
The absolute worse service I have ever received. There has not been a single time that I have taken my vehicle that there hasn't been issues and the staff is far from helpful. My husband has had that same experience at this location. I have been to 4 BMW's in various states (owned a BMW for 8 years now) and have never been so massively disappointed. Quite literally stood around for 30 minutes waiting for someone in the parts department to show up. I've called over 3 times for service with zero help. Taken my car in the morning for service and they never have it done in a reasonable hour. Just horrible. I can't wait to move and never have to go here again.

  Ashley Cole
a month ago
My service advisor Henry was fantastic. He was very thorough and attentive. Real customer service! When they were backed up due to a staffing shortage, he stepped up to make sure we were taken care of from beginning to end. We plan on returning for future service to Henry at BMW.

  Anton Edrenkin
2 months ago
I love my job as a car transporter! Let me tell you about the fantastic experience I had picking up a car at this amazing car dealership. As soon as I arrived, I was greeted by the friendly William, who went out of his way to assist me. He guided me straight to Gordon, who had all the car documents ready. And guess what? The car was already waiting for me in the parking lot!What really impressed me was the customer area. It's incredibly spacious and comfortable, with phone chargers for convenience. And the best part? They even have ice cream! Can you believe it? My experience working with them was absolutely delightful. If there are any more cars to transport, count me in! I would be more than happy to do it.

  Kally Tisdel
a month ago
WOW!! The whole experience at BMW of Tucson was stellar. Juan helped us find our car.he didn't rush out which gave us a little space to look first- I really appreciated that. He is super knowledgeable and listened to what our wants and needs were.Juan is such nice guy, with no pressure, and easy going. He helped in getting what we needed for our trade in and worked with finance.I worked with Zane in finance, who was so nice and walked me through the process of the contract- which always feels overwhelming to me-but Zane made it not as stressful .Juan also was able to arrange for partner to get a ride home, since we had dogs that had not been out for a few hours.I am so glad we picked BMW of Tucson and were able to find what we love here .We are thrilled with our BMW X5 . Purchasing a car is a little stressful and can take time. But they made it easy.Everyone is so friendly and seems so down to earth .Thank you BMW Tucson !

  Atia Khan
a week ago
I was greeted at the door by my advisor Ryan. Jamie was courteous to my needs. The waiting room was equipped with good coffee water bottles and ice cream. I recommend BMW Tuscon for your BMW car service needs

  Jane Powell
2 months ago
The service we receive at BMW of Tucson is always stellar. Our service contact, Humberto, is always highly responsive, professional, friendly and helpful. We receive timely videos showing the issues they find and the repairs they have made. Our BMW is always returned to us quickly, and it is always washed and cleaned before we arrive. Thank you for your excellent service. We appreciate you!

  Amy Miller
a week ago
Excellent service experience at BMW Tucson. Advisor Henry was knowledgeable and friendly. Technician was thorough in inspection and completed maintenance quickly and competently. Overall excellent experience!

  Kathleen Montes
4 weeks ago
***Update***While my experience with the service department has been nothing short of exceptional, I must note that my interactions with the sales department have not been as positive. Unfortunately, I cannot recommend the sales department, as I found the management to be lacking in professionalism and customer serviceGratitude to Katelyn and Ryan for their hands down above and beyond communication and divine service. I am heard, seen and accommodated every time I come in. I will refer all my friends and families!.

  Andrew Joseph
3 months ago
Since I live in Phoenix, we were able to negotiate terms via email before I made the drive down. The entire experience with Rachel Lopez was great. After seeing all the dealer markups and below-market offers on my trade-in from BMW dealers in Phoenix, working with Rachel was a breath of fresh air. She was friendly and professional. The process and pricing were transparent the whole time with no markups or surprise fees. Absolutely worth the two-hour drive for a perfect experience with this dealership.

  A F
a month ago
I took my vehicle in for a couple Recalls. Lorenzo, the Auto Tech was great in sending info (video) about my vehicles repair updates and what needs to be done. I also appreciate Ryan Lange (Manager) for his time and info about my vehicles repair and all as well, very friendly! Thank you both!(P.S. If you go, don't talk to Bryan though, he's not very friendly.).

  Courtney Hoch
3 weeks ago
Katelyn was extremely helpful and pleasant to deal with. I came in very stressed about my car and the time it would take, but she was able to accommodate me, my father, and small child. Everybody was friendly and great. I genuinely enjoyed my experience.

  Efthymios Katsarelis
2 weeks ago
Absolutely wonderful experience at BMW of Tucson. Mr. Giacomazzi and Mr. Owens took care of us. Unparalleled professionalism. For the first time I feel like I have found a team of people that want to help and actually do it. Sales or service, my family and my friends are big fans of BMW of Tucson!!!

  Robert Gallardo
a week ago
BMW services, staff, and management never disappoint. They go above and beyond with all services and have created a new loyal customer for life. Thanks BMW, Thanks, Ryan, Henry, and Tyson for helping me out always.

  Phaedra Horkey
a month ago
Jayme seriously is the best service rep I have ever worked with! She is super responsive, a great communicator and I will continue to own and have my BMW's serviced with BMW because of my awesome experience with Jayme. She truly makes the difference!

  Luke Swanson
2 months ago
We purchased our 2024 X5 from BMW Tucson while on a family road trip. It was a painless process and moved fairly quickly. We were promptly helped by Rachel Lopez and she was awesome. Not only was she knowledgeable of the model and it's features but also helped with the negotiations and getting all the rebates We qualified for. She's great and we highly recommend seeking her for help with your next vehicle! She stayed late and got in early to help us stay on schedule with our planned vacation activities. The finance department also helped explain things along the way and understood we didnt want everything they had to offer for packages and helped us get just what we wanted. Additionally they had to send us docs and work with getting us return labels for the title to the vehicle we traded in. Thank you!

  David Andersen
3 weeks ago
Our service advisor, Jessica, did a great job taking care of us and getting our vehicle serviced quickly and completely. The dealership has a nice waiting area with comfortable chairs, beverages and TV s. It was a very pleasant experience.

  Kris B
2 weeks ago
Customer since 2021. I m very happy with the customer service and vehicle service I ve received. So far, I ve only needed routine maintenance. No issues or concerns with my X3. Thank you!

  Salvador Villanueva
2 months ago
I am extremely happy with the service I received at BMW of Tucson. I had a check engine light for a small evap leak come on. Jamie from BMW Tucson was extremely nice and courteous I was able to quickly find out that I have an extension warranty on my nvld and replaced it for me free of charge. They even washed my car, vacuumed, and treated me like a superstar client.

  Wendy Nash-Albright
3 months ago
I bought a used car from Rachel Lopez in December. She was excellent to work with. Rachel was warm and friendly and asked about my needs and goals. Rachel helped me buy the car I wanted and didn t try to sell me anything. She offered service without a sales pitch. I really appreciate her professionalism.I recommend Rachel to friends and family at BMW Tucson.

  Barry Fick
3 months ago
This was my first visit for service on my X7M50. The work needed was explained clearly, the service completed within the time frame provided and the vehicle was washed and vacuumed upon return. I was very pleased with the service staff and they kept me informed of progress during the visit.

  Shannon Ruedlinger
a month ago
I called BMW of Tucson and was able to get my X7 M50 in the next day for its routine service. Henry was my advisor and he was great! He was very accommodating, patient and informative.