AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deborah Moore
a month ago
I had such an excellent experience with the Manager, David and his team Clifford and Elwood.I was somewhere else earily this morning and David answered the phone.I needed help with a part number for a project. David was very helpful and explained they were temporarily out but where to find one.I decided to get my job done but needed one more bit of help. Clifford answered my question to help me along.After I finished my job, I decided to drive over to the AutoZone that offered so much help and do a Google Review.Elwood said he would carry my oil inside to dispose it for me.I must say that this AutoZone has helped me before and they have OUTSTANDING Customer Service!!!I highly recommend doing business at the AutoZone Auto Parts on 8825 E. Broadway Blvd onTucson's Eastside.

  Judy Reyes
7 months ago
I went in to my neighborhood Auto Zone on Broadway/Camino Seco, and the staff was AMAZING!This team was extremly helpful, knowledgeable, helped me select the best battery for my vehicle with the best warranty to suit my needs, and installed for me on site. Couldn t ask for anything more! Robert and Dave assisted me. Thank you, team!

  Meagan Horman
6 months ago
Dave helped us take apart our key fobs and replace our batteries! We found everything we needed and the store was well staffed and organized. Customer service was great!

  Isaac Flater
3 months ago
Very friendly and knowledgeable staff. The manager, Dave H. was awesome and went out of his way to find the part I needed!

  Josh Seeley
3 months ago
Staff was great, helped me scan a fault code on my Rubicon and showed me some pretty cool light accessories.

  Donna Early
4 months ago
Marty at this location is very professional.and has the knowledge and very helpful.and friendly Man I will only go to Auto Zone to get him.to inform.and help.me Auto Zone should be grateful.to have a employee like Marty working for.them and he should get promoted to The stores Management

  Jaime Haven
3 months ago
These guys continue to be extremely kind to me they treat vets especially well they don't have the selection of low cost filters that they used to have but I still go here

  Sting S
5 months ago
One of the best auto parts store I have ever been to. The employees are extra helpful and polite. I wish all part stores were operating the way this one does.

  Dario Molina
2 months ago
Excellent services and helpful staff help you find the part or parts needed to complete your job on your vehicle.

  Danielle Heverly
8 months ago
Great attention to customer service! Even showed my daughter how to install the battery! Thank you Auto Zone!! Very pleased.

  Rachel Mobley
2 months ago
Well stocked and the staff were kind and helpful. One of the better locations in my opinion.

  Oracle of Tucson
7 months ago
Arrived here as a result of a Google search looking for a part for my old beater truck, my regular vendor was unable to help me locate my needed part.l was immediately greeted and helped by a very enthusiastic young man named Morgan. At first, the desired part seem difficult/ impossible to locate here as well. Not one to give up easily, this young man aggressively cross-referenced everything, until he found my needed part, infact we went from not in stock/ no longer made (at O'Reilly's) to bring offered a choice of two options here.I cannot emphasize how impressed I was with this young man. It wasn't as if I was the only customer in the store, but l was treated as if l was the sole reason this store was in business.It is so refreshing in a post-pandemic world to be treated so professionally by someone who was willing to go the extra mile and not just act as a warm body collecting a check.I felt as if AutoZone earned my business while O'Riley's wanted to throw my business away through indifference.I just found a new preferred parts source!

  Jill Haak
6 months ago
Clifford was prompt and did a quick, frre diagnostic computer scan. He gave me some direction to pursue! Friendly, knowledgeable and direct. Thumbs up!

  Kathy Zwald
3 months ago
Absolutely incredible service and excellent customer service, always a great experience

  Kyle Brennen Everly
a year ago
Fine store with just about all the car tools and most parts you'd need. The service seems to depend on which crew you get. On one evening visit it felt like the service members were not interested in helping, while on another trip the folks brightened my day with their pleasant conversation.

  Beau Dorgan
a year ago
Dave and Rich really helped me out with my mom s car battery. It ended up being under warranty so I didn t have to pay anything. They even pulled the old battery out and installed the new one! Great service.

  Michelle Montejano
7 months ago
Dave is absolutely amazing! Best customer service! I went in with no knowledge, and they walked me through every part!

  Stefanie O
a year ago
WASTE OF TIME! I used that location to purchase battery ($300) for my vehicle to be replaced at another auto-repair shop. After looking into his database the associate Dave found the battery match. He said that this type of battery is in the bottom of his pallet and it will take very long time to get it out.... and will not give it to me because of that.!!! Wow!!! Instead, Dave offered another battery that was compatible and easy to access. I purchased the battery and he assured me (TWICE) that the battery is compatible and will fit well. I went to the auto-repair shop with the battery but they were unable to install it because it was too big to fit in. IT WAS THE WRONG BATTERY regardless of the assurance by Auto Zone that was compatible. Anyhow, I had to find a ride and go to another Auto Zone# 2740 store close to the repair shop and do battery exchange for the original battery that Broadway - Auto Zone #2749 refused to sale because it was on the bottom of the pallet.... I spend substantial amount of time on something that was preventable. To the (owner) train your people as this is not acceptable service!!!

  Shurray Barnes
a year ago
I had an issue with a CSR giving me the wrong brake pads, even after several times confirming my truck model and lug pattern. But the store manager Dave and the CSR Clifford went above and beyond to make things right. So thankful for these two folks at this store. Best customer experience I have had in a while.

  T Baron
a year ago
This store ROCKS! David was absolutely terrific and so very knowledgeable not to mention kind! I had called ahead to make sure they carried a battery for my key. Came in and he knew right away what I was there for! Had it in his hand and I was out the door! This is the best Autozone in Tucson, Arizona!!

  Erin Mitoraj
a year ago
I meant to write this review back in September and totally forgot. The fact that I m writing it four months later should say a lot about the great service Dave, the manager at this store, provided. Great customer service!!

  Doris Ross
6 months ago
Friendly, quick service. Double check before we leave. Thankfully my brother is my mechanic.

  Hope Saenz
6 months ago
Super friendly, personal, and fast service. Totally appreciate it.

  Kelly
2 years ago
The staff were super friendly and professional. They did a battery test on my car and installed a new one for me. And although it ended up being my starter that went bad, they were kind and compassionate enough to allow me and my friend to wait inside their store for the tow company to arrive (which ended up being over 2 hours!). They even offered us chairs and water which I appreciated. I would highly recommend them.

  Crystal Burks
2 years ago
The few times I've come here staff are pleasant even in high demand times. Recently needed a battery terminal bolt replaced. Instead of selling me the item and sending me on my way, Mike store manager, took the time to come and and replace it for me, with a sense of humor. I will continue to return to this store.

  Matt Habkirk
11 months ago
I always purchase parts here, not only because they are knowledgeable, helpful and friendly, but because they stand behind their product. Warranty means waranty. No questions. Lifetime warranty means just that. They seem happy and helpful to replace under warranty. Thank you Mike at Tucson Broadway / Camino Seco. Thank you Autozone.Update 4/28/23: went in on a very tight budget, day before payday, needed a part . Marty Acuna went way out of his way to help me find a perfect solution I could afford that day, rather than pushing the costly replacement part. I am so thankful and greatful he helped me through a tough situation.

  Kimberly Massengale
7 months ago
Dave was so helpful and had such great, positive energy! Highly recommend this location!

  Serina Aranda
a year ago
Michael C is the nicest man. I came in flustered with a battery problem he was nice enough to go above and beyond for me. I ve never been to anywhere car related where someone was so willing to help and a Achieve what I was looking for .

  Debra Louise West
2 years ago
Another great experience. Ernesto helped find in store purchase. I always leave the Broadway location knowing I have exactly what I need and confident purchase is the best price and value I can find in Tucson. So reassuring for a Sr.Citizen with limited knowledge of automotive repairs.

  Kakuzu Takigakure
a year ago
Dylan and Dave were 2 of the sweetest associates ever. I came in for 2 headlights and just had me smiling like a fool on the way out. Their happiness was contagious!