Ambassador Auto Care, Llc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  augy Who
2 days ago
"Told me they would work on my car in 30 minutes, so I paid. They ended up taking a week to respond. When I cancelled and wanted my money back, they refused. Now I'm out of money and my car is still not fixed. Great customer service."

  Areli Ramos
5 months ago
I would avoid this place, especially if you are a young woman college student who has little to no knowledge of cars. I decided to take my car to Ambassador Auto Care, Llc when my car decided not to turn on. I figured it was the starter, so I called different auto shops in Tucson to find the most affordable place. It happened that Ambassador was the cheapest option for me. I regret making this decision, and I should have spent a little more money on better car service.The issue with Ambassador did not come until after he replaced the starter. I went to pick up my car, and as I drove it home, there were two instances where it would not go past 10 mph. So, it was driving fine, but then it would not accelerate. I went back to Ambassador and told Rodney what was happening. He said that was weird because someone drove it earlier that day, and it was fine. It made me wonder how long they had driven it because, after a minute of my drive, I started to experience the issue.Rodney said he was going to look at my car first thing in the morning, but I never received a phone call the next day. Fortunately, I only really needed my car during the weekend, so I wasn t too worried. I had to call him 2 days later and get an update about my car, but he said that he was still trying to figure out the problem. He called me the next day after I called him, and he said that my pedal sensor was broken.I was really confused because he replaced my starter, and now my pedal sensor is broken. So I asked him how that happens, and he said sometimes it just happens. He also repeatedly said that he did not touch any wires or other car parts when he was replacing the starter. I wasn t very convinced of this, so I called other mechanics to verify this- and all of them said that considering my car, there was no way that he could have replaced my starter without touching other car parts. They told me he probably didn t mean to damage something, but sometimes it happens when you replace the starter.So, I told Rodney I wanted to see how he replaced the starter. So, later that day, I go, and he is describing how he replaced the starter. I told him that I was going to take my car somewhere else because I didn t trust him with my car. I asked him if my car was still not accelerating past 10 mph, and he said yes. So I wanted to see if it was doing that because if it was, then I would have paid for a tow truck to take my car somewhere else. So, we re about to take my car around the block to find out my car battery died!! He did jump-start my car. We drove it around and had no issue. I drove it 20 minutes to Costco and back home with no issue. I drove my car the next day for 30 minutes, and everything was running fine.I doubt that a sensor pedal would get fixed on its own, so I m confused about what exactly he was charging me for since he was charging me $370 + $70 for his service for a non-existing problem.For anyone considering this place, I would suggest spending a little more for a better auto shop because, in the long run, it will save you money and time.

  john sweeden
7 months ago
I have used many mechanics and the bottom line is of you re there ( at any mechanic shop) chances are it s not a good thing.. it s emotional and frustrating to not be able to be in control. I also feel like there s a level of being taken advantage of. Ambassador has always made me feel like they are by the book and honest. I believe in, good things take time and fastest is not always better. I personally have become a loyal customer and feel the work is done well and honored by the shop!Services: General repairs & maintenance, Auto engine diagnostic

  Callyope Coleman
10 months ago
While I can't speak of the auto work done here, I can speak of Rodney Holland's character. In my experience, he's a stellar guy! We recently dropped off a U-Haul to his location; just as we are about to drive off, Rodney brought us our son's wallet that was loaded with cash. No one even knew that the wallet was lost at this point, until Rodney brought it to us, we realized our son must have left it under the seat. A small miracle!Rodney is friendly, personable, informative, and above all else, HONEST!Thanks again, Rodney!!

  Jacob B
5 years ago
A pleasant surprise. Halfway through my cross country road trip, I needed service on my van. Was welcomed first thing on a Saturday and enjoyed great conversation with the owner and his father the two hours during top notch, affordable oil change/transmission fluid drain & refill. 10/10. Would come again if I didn't live in NY! Thank you!

  Bill Bailey
3 months ago
Assisted me in a time of need. Thanks everyone with my Ford starter replacement on 1-18.

  Kayla coolbear
10 months ago
Rodney s the best. He took care of us super good. Amazing. 5/5 stars. 10/10 would work with him again.

  ASG Plumbing
8 years ago
Rodney And His Father Do Excellent Work At Ambassador Auto Care In Tucson. I have taken multiple different vehicles into their shop and every time, Consistently, they perform meticulous auto service to all of my vehicles. Jim is also a great mechanic that works there. He works on my cars too, He really knows his stuff. All The staff there are friendly. The prices are affordable and the service is always above satisfactory. If you are looking for an HONEST mechanic in Tucson for any type of automotive repair and service, I highly recommend this place to anyone in need. I will continue to give Rodney my business because, he is: Affordable, Honest, Hard-Working, And Extremely Reliable. He Even Picked me off and dropped me off when the car was ready after Repairs... Fantastic Team of really great people.

  Carolyn Smith
7 months ago
Those guys are awesome, the repair was done in one day now I'm back on the road. I would take the Van in the future.!!!!( )Service: BrakesService: Brakes

  Isaac Zierenberg
a year ago
Got my clutch replaced here at the recommendation of a friend. I could not be happier with the service or the repair. They had it done in a reasonable time and I did not feel like they were trying to screw me over.Service: Transmission repairService: Transmission repair

  Pam Bradley
10 months ago
Been coming to AAC for a long time. Fair business, good prices, treats the customer well. Trustworthy.

  Gordon
a year ago
I bought a VW Jetta, and it needed a new motor and body repair from previous owners, I went there one day to a front flat black fender, came back a few days later and it looked and matched like it was never replaced, and seeing the motor was built every small thing I would notice it was always bring it to me, and he d clear out a bay and fix it, Rodney stood by everything to do with that care as he promised and much more!!!!!Services: Auto body & trim repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Brakes, Auto body & trim replacement, Auto maintenance

  Neal Smith
4 years ago
These guys are shade tree mechanics! They thought they knew what they were doing but installed the wrong rear end in my Sprinter and this caused the engine to blow up.This diagnosis is directly from a Mercedes engineer. I ask Ambassador for a refund and the spineless owners will not even return my call. They should close their shop or only do minor repairs. TAKE YOUR VEHICLE TO THE DEALERSHIP. In the long run, you will save money

  Gianna Bella
2 years ago
Work was paid for but was not performed, (as revealed by a professional upon later inspection.) This place is a ripoff, run by a thief and a liar.NOT recommended. Now we will see a defensive lie posted in response by the unethical owner. But don't believe it.Service: General repairs & maintenanceService: General repairs & maintenance

  Rodney James Holland
6 years ago
Michael Moore of 201 E. Blacklidge in Tucson answered an ad on Craigslist for parts from a 1996 Saturn. Upon arrival he made an offer to purchase the entire vehicle for $360, as he needed many different parts. He was told that Ambassador Auto Care did not have a title to the vehicle and had no desire to go through the process of obtaining a title. He was told that he could obtain a title either through a bonded title or an abandoned title. He stated he was very familiar with both processes. He was given a notarized bill of sale. For some unknown reason he went to MVD and thought he could obtain a title without going through either process. He stated in his review that we told him we just could not find the title. That is completely false. If I could not find the title I would have gone to MVD and obtained a duplicate for $4 and sold the car for $1500. Michael Moore purchase a running vehicle for $360. If it were just a matter of going to MVD we would have done so months ago and sold the car for what they are selling for, not $360.Look at the reviews left by Michael Moore. he leaves negative reviews for every business he comes in contact with. He left a negative review for a business because he wanted to drive a rented vehicle without being on the rental contract. He went so far as to call the guy ugly. How weird is that. I suggest ALL business beware of doing any business with Michael Moore of 201 E. Blacklidge.

  Carolyn Cary
2 years ago
Excellent service. Fair prices. Fixed my car right the first time and had it ready when they said they would. Definitely recommend!

  Michael moore /loveless
6 years ago
I answered a craigslist ad for a green 1996 Saturn LS for $300. The owner with rings on his finger's told me that he had a title for the car but he couldn't find it and he would do a Billis sale to me so I come back next day with cash in hand and received a bill of sales for the 1996 SaturnTook the bill of sale to dmv ..... surprised ....... it turned out that he is not the owner of the car so I'm screwed and I have to do a banded title which will take me nine months before I can do anything with the car cause I don't have money to put towards a bonded title i got screwed over by ower and mr. StevensI would never do business with this gentleman again and his friend the associate called StevenDMV told me that it call fraudMy advice to you stay way

  Jane Ford
2 years ago
If you want to be lied to, ripped off, wait forever and have shoddy work done done on your vehicle, this is the place for you. My advice, keep looking for a reputable business.Services: Engine repair, Auto detailing, Air conditioningServices: Engine repair, Auto detailing, Air conditioning

  Eleanor Peterman
a year ago
These are the nicest people...the fixed my air in my van...they were reasonable and M showed me what went wrong...great service...

  Mary Holland
8 years ago
Do not go here they are terrible. They use cheap parts that wear out. Come in for one thing and leave needing $1000's bunch of drunk old men that don't know what they are doing. DONT GO HERE. And they state their mechanics are certified by who!!!! that is BS They don't have certifications!!!!

  Irene Ramos
4 years ago
Fish fry on Friday was what I got. The fish was old .In fact 3 of us got the fish fry and everyone of us said the same thing it's old. The service was good though.

  shanell
6 years ago
I wouldnt go anywhere else. I got refered here and these guys are awesome...especially the Owner he is Honest, polite and very upfront...great Job Guys.....

  I'll be your Huckleberry
5 years ago
They are top-notch the best mechanics in Tucson never had one issue with them thank you ambassador.

  Tess Cohen
4 years ago
This place does not deserve a one star, if you are looking to have your car confiscated for more than a month, given lame excuses or misinformed intentionally than this is your place. BEWARE!

  Ryan Mohr
6 years ago
Very honest with you does not try to rip you off stands behind the work is done on your car or truck.

  Michael L Collins
8 years ago
Provided service to this guy, was hell to get paid, then the check bounced! Never responded. Been a year and a half now.

  Travis Collatz
7 years ago
Ray knows his stuff really helpful. Thanks man keep up the good work.

  Jason Silvas
10 months ago
Great staff wonderful experience and great service.

  E Mendez
5 years ago
Great local owned,long time business...quality work..fair prices..centrally located..

  Hani Salhab
4 years ago
Great customer serviceFast honest ata great value