Coulter Buick GMC Tempe

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Colleen Simpson
4 days ago
Our sales man Bill was very nice, fun and gave us a great deal! We exchanged a beautiful Enclave that was sold from this location back in 2015!

  J W
3 months ago
I get better service at In & Out Burgers!1. Half a day for an oil change, even with a pre scheduled appointment .2. Their technician wrecked my 2023 Escalade ESV .3. Lied to my wife about what happened.4. Put us in tiny buick with no luggage space during Christmas and made us cancel our trips planned, or we would have had to take 2 vehicles.5. Said Escalade was all fixed up. NOPE, the hood is out of line, the skid plate was still scraped and torn down , the front spoiler under bumper was still damaged . A plastic part in front of the skid plate was broken and half missing.5. We have to take it back now to get that stuff fixed that I specifically told the service manager about. This is the 4th trip, and we live 45 minutes away!6. When we pulled up in the service line to get the vehicle that was still wrecked, I had to go all over to find someone to find someone else to get our vehicle. Again, service is garbage.7. For all our time , the Wrecked car, the gas, the loss of work and income, the stress, the being lied too, the car that has definitely lost value due to the accident and all the lost memories from the trips we missed with our family, we get a car that may be fixed eventually.So know when you spend over 100k on a vehicle, this could be you!See the pictures attached.The picture of my wife's knees reflects how much room she had in the loaner car because we had people sitting behind her with the same amount of room.Don't make your problems the customers!You don't have enough employees? Hire someHave a dedicated oil crew.Can't keep an appointment? Don't make them.Can't have customer service? Don't own a business!I would give a minus 5 stars if I could.

  Heather Cooper
a month ago
I felt that Coulter Tempe cared about their customers in the past. Now I have found it was only one service tech that did who no longer works there. I went in for service and was blown off even though a specific service light/code was on. I was told they could just simply disconnect that particular code from reappearing...WHAT!!! It is there for a reason. I asked them to figure it out and they decided not to and not to call again for me to pick up my car. I picked it up 3 days after that conversation hoping they would look again. I felt as though I had to take it back to them as I signed up for the service warranty. I returned when my car was turning off the automatic steering and the battery was dying as well as other lights going off which cost me over $1000.00 to fix. (yeah some service warranty) Keep in mind when you take it in they do not check any fluids unless you specify which to check - I am not a car person and to specify each was something I did not know.My warranty is now up and I will be looking for somewhere else to take it for any other issues. I do like my vehicle however, I will make sure to no longer send people their way which I had done in the past.Note - Through all of my conversations I was very nice and was not rude. I asked to elevate to a manager which whom I was also nice to and he blew me off to someone else (lower than he was) he was to busy.

  Shirley Staten
2 weeks ago
They were able to get me in same day and complete the diagnosis on Saturday, but unable to start repairs. Jesus was great with reviewing the findings, but I wish he had suggested that I write everything down or, GMC should have an online system to allow me to review and approve, or a screen sharing option so I could see the itemized breakdown before approving work to be done.

  Axle repair Magallanes
a month ago
This dealership was awesome and very clean. Our saleswoman Luz, was extremely helpful, knowledgeable. Luz made us feel comfortable from the beginning to the final stages of purchasing our truck. Especially traveling from California to Arizona to get this great deal and service. Thank you Burnett, Dan and Luz for your professionalism and hospitality. We will definitely be recommending you to our friends and family.

  Don Price
a month ago
Extremely easy process. Gabe and Jesus mad the online and in person very simple and friendly. My truck was ready when I arrived as well as the purchasing, my deal with the loan and paperwork was ready when I arrived at 7:00 pm and was out of there before 8:00pm. Ely made the signing process quick and easy.Thank you guys for a great experience.

  Kurt Wood
a month ago
I purchased a GMC Sierra Denali Ultimate from this dealership (sales experience was great). Started to have issues with the truck not recognizing trailers and, as a result, have no trailer lights or brakes. A huge safety issue. The dealership acknowledges that any trailer with LED lights will not be recognized by the truck because there is not a enough resistance for the trailer control module to recognize that a trailer is connected when plugged into the 7-pin connector. This is despite the same LED trailers working with other trucks. Non-LED trailers work fine. However the dealership says that since the trailer test that they have and that GMC recommends shows no fault they can do nothing. This is absolutely ridiculous because they admit their tester doesn't simulate LED meaning not a real life test and even acknowledge that standard testers show the fault (which I bought and brought in to prove). This is a big safety issue and all the dealer will say is they acknowledge the issue, but nothing they can do other than to have me call GM directly. I expect the dealership to be an advocate for the consumer and Coulter is far from it. Stay away from this place and go to one of the many other GMC dealerships in the greater Phoenix valley.

  Kandace Peterson
2 days ago
Delshawn made the process a breeze for us. We traded in our older BMW for a Sierra 1500 Denali and could not be happier. Thank you for making our first trip back into a dealer in many years easy and painless.

  Patrick Cordova
a month ago
Since I had formally worked there I though maybe I would get a little better treatment, not like anything crazy, but all the add on's to the normally requirement we're priced so high I was shocked like$300 each and all I asked for was a discount on these and was told no!!! WOW. You got me. Finance was excellent and the vehicle was excellent.Thank you, Patrick

  Barbara Uthe
3 weeks ago
I would recommend your dealership to everyone. Our salesman Gabriel was great! He wasn t pushy and took his time, trying to help us with what we were looking for. All of your people there were very courteous to us.

  Ke Be
2 months ago
This dealership is awesome. Ended up buying GMC Denali after Luz Gamez went above and beyond to make the deal possible. Thanks to her it was one of the best car buying experiences I ve ever had. She was a cordial, transparent and straightforward without the annoying car sales tactics.The dealership overall also impressed me as all the people were super nice to work with and have a great customer service attitude.

  Adrian
2 weeks ago
Jesus was outstanding. Had my truck ready on time. I was out of town on business. Dropped my truck off on Sunday. Jesus was in contact with me the whole way. Hti a snag on my pick up time. Jesus was able to get my truck to my house. I picked up my keys the next day. The best service I've ever had with any dealership. Thank you.

  Glenn Bills
3 months ago
Got me in for an oil and filter change with 15 minutes notice. Since we travel 60 miles to get up to the cities near the dealership, this was very much appreciated. Had the car returned to me within an hour and 30 minutes. The car was and cleaned on the outside. I appreciate that very very much.

  Dave Garvey
a month ago
The most frustrating thing is to make an appointment, show up on time and then have the process take forever.That WAS NOT the case at Coulter Buick GMC. Victor checked me in and took over from there. I was directed to the waiting area which was clean and very comfortable. In 30 minutes, my vehicle was ready and I was on the road. Very well done Victor and team!

  Dona Lajoie
2 months ago
The work was done quickly and the car looked and worked great afterwards. Jesus was very quick to let me know how to reach him easily from the waiting room if I needed anything while I was waiting. It was a very relaxing and accommodating service experience.

  CC K
2 months ago
When I first called to make an appt I was told I d be called back. I waited 2 weeks and no call. I called again and Michael reached back out same day. I asked how long it would take and if I could wait or need to drop it off. I was told it would be less than an hour so I d be able to make it to work on time. It took over an hour. I was very late to work. Also, the customer WiFi was down apparently. Someone was supposed to take a look but it never came on. I finally connected to a hotspot so I could work on my laptop. Everyone was very nice but just not a smooth experience. I would have rather just be given a car to come back later in the day to pick mine up.

  Cheryl Pote
a month ago
Stopped by today to inquire about a specific vehicle, checkin girl couldnt answer a simple question she only took our names and said "have a seat in waiting area" we did and 3 employees walked by us, then finally a man came out and said does anyone need help the guy who was there before us said yes I do he greeted the guy and took him to another area. We continued to wait as 2 more employees walked by. So by this time 5 employees walked by us and not one said anything to us. The dealership was NOT busy. So I said to my husband " can we just leave" he said yes lets go. So not one single person at this place even tried to help us. Guess they didnt need our money. What an awful look for a dealership when they have tons of competition. Went somewhere else and was greeted and helped within a couple minutes of getting out of our vehicle. Save yourself the time and go somewhere else.

  Deborah Gross
4 months ago
Grateful for the knowledgeable, efficient and kind service we received today from Coulter. We worked with Denny and he was outstanding. I appreciated his experience and his levelheadedness. Great experience and I love my new beautiful truck. THANK YOU Coulter and especially Denny!

  Chris
4 months ago
Had my Sierra's battery replaced during service in July 2021. It died last weekend and the truck wouldn't start. So, removed the battery, found the paperwork and brought the battery in for testing and replacement. Get up to the service desk and am told I'd have to bring the vehicle in so they can examine and test. Asked what they expected me to do, cause vehicle wont start.Was told "tow it in or have it jumped like everyone else."You know what? Eat $t Coulter, that's not customer service at all. That's scummy business practice so you can force a diagnostic charge and labor time on a replacement that should be free.

  Quiana Tyson
5 months ago
This dealership clearly has a problem with servicing people of color who knows cars and refused to be taken advantage of. I inquired about a car online and was called and told that it was available to view. I drove 50mins to look at it and they told me I could not drive it because it was waiting on some GM parts. I offered to put some monies down because I needed to make a run Luz said no it's fine so came back 2hrs later to discuss some numbers and inquire about the repairs that were needed on the car and instead of them telling me what those repairs are they wanted me to fill out an application for credit to purchase the vehicle and when I kept pushing back and asking questions Luz walked away. Then Bill kept telling me that quote on quote it's not this hard it's not that hard and that he's been with the company for 10 years as if that has anything to do with anything. The first lady told me it was an issue now this guy says "by the time the keys get in your hand everything will be certified" but again refuse to answer the question on what needs to be repaired right now. They want me to sign an application the finance a car that I don't even know what's wrong with it that's pretty deceitful. And when I got two other opinions involved two other MALE opinions that is Bill could not handle that and again he can only said " it's not this hard." I asked to speak to the manager and the manager Ryan kept sending Bill out. I asked to drive the car and I guess to satisfy me they said I can drive it around the parking lot which is completely unsatisfactory and also this tells me that is something seriously wrong with this car. This is a team of crooks I am convinced!!!!!

  Tiffany Hamm
4 months ago
They worked with me best they could. Didn't want payment over $550 but my payments are around $680. Already know how dealerships work they say they discount the vehicle from MSRP but after taxes, fees, and everything it's the same if not more then the original MSRP unfortunately that was the case with me, but I really needed an updated family vehicle. And I'm happy with my choice and Brett was a big help! He was nice, and at times if I seemed difficult he didn't show he was annoyed or upset with me and helped me thru the process. So I appreciate him.

  Ann
a month ago
Terrible service department. Condescending, irritating, sexist service advisors! If you are a female you will be talked down upon and they will send you away in an unsafe vehicle. Purchased a vehicle from this dealership and I was told when I brought it in for service by Victor (service advisor) the vehicle was in an accident, which the dealership never disclosed to me prior to purchasing, it was a brand new vehicle! Vehicle has problems after problems. Would have never purchased if the dealership was truthful about the vehicle condition. Buyer beware. Service advisors test drive the vehicles when brought in for service, service advisors diagnosing vehicles? Hmmm, last I checked the state of Arizona requires a professional certification. The same service advisors who don t have the lawful credentials are diagnosing and reporting can t duplicate customer complaints , makes sense, since they aren t legally allowed to diagnose or repair, just a fancy word salad writer behind the desk that talk terrible about customers.

  Robert Hoagland
4 months ago
I was treated very well by all of the staff and Brett Kramer probably spent all afternoon with me after picking me up at the Phoenix Airport and taking me to the Tempe dealership. I felt a lot more confident after he explained features on the 4x4 making it a less stressful drive back up to Washington state.

  John Arteaga
a month ago
Michelle Gallegos did a great job of helping us out with getting my new work truck. Also the financial department was great! Thank you all!

  Martin Flint
2 weeks ago
Very friendly staff and great selection of new and used vehicles. Paperwork was quick and was in and out in 2 hours.

  A Star Ri
5 months ago
I was quoted for a new Buick key. It was $183, which wasn't an issue, but they didn't quote me on the labor. When I arrived, they attempted to charge me $398. I expressed toStephen, I wasn't happy about the price but gave my card for payment. He took a little off, and I ended up paying $294.07, which was honestly the least they could do. I reached out via text for an update on my car and didn't receive a reply until over an hour later, and that was after I called and requested a call from Stephen. I hate being ripped off, and I hate receiving horrible customer service even more. They sell keys that are compatible with buick on Amazon for $14, and they can be programed by you, and a locksmith can make the key for a lot cheaper. Save your money.

  Rachit Patel
a year ago
We worked with Keileb, he did a great job and made the process very easy. The day we bought our Yukon, they only had one key so he brought the second key out to us a few days later. He has also offered to bring the remaining accessories out to us when they arrive. Would definitely work with him again.

  Todd Richter
8 months ago
It was a very smooth process. I would like to commend Kidwell for following up and making the sale possible. His persistence and professionalism turned a maybe sale into a legitimate negotiation. Without him this would have not been possible. I would also like to commend Brett for stepping up and finishing the deal because of my time schedule. He impressed me with his caring and he went above and beyond making sure the truck was presentable. Whoever detailed the truck prior too did not do a good job. The truck was still dirty and not what you would expect when buying a $100k vehicle. Brett stepped up and detailed it when it was blazing hot outside. I actually got worried about him because he was sweating so much, but he got the job done right. He should be considered an asset and is full of potential. I was also pleased in finance, there was no attempt to add unnecessary items and I purchased additional items with no stress and at a great price.When I am in the market for another vehicle I will be strongly considering this dealership again.

  J R
5 months ago
My buddy went over to buy a truck and the sales person that was helping him, was extremely unprofessional, went as far as to tell him he was an illegal alien so he couldn t get a decent price and it was going to be high no matter what. How do you assume that on somebody by the way, they look and dress. Wouldn t recommend! Btw, Salesperson: Luz Maria Gamez

  Brian Brost
5 months ago
AVOID AT ALL COSTS!! We purchased a new 2016 GMC Acadia from Luther Brookdale Chevrolet (5/24/16) , along with "complete extended warranty via Protective Asset Protection (PAP) for up to 72 months or 100k miles. These are sold off the shelf at the dealership. In May 2021, I brought my GMC Acadia (60 months, $69k miles) to Coulter Buick GMC in Tempe, AZ for a stutter/hesitation issue with the transmission. Coulter was the closest GM Certified Service Department and I wanted to avoid a scenario where I'm denied coverage due to a technicality. Michael Valenzuela was the service technician. Coulter performed a multi-point inspection and did not find any issues but I realized the issue was not fixed. I called Michael Valenzuela and was back into Coulter. On 6/4/21, Coulter fixed the engine mount and PAP paid Coulter $1,194.59 for the repair. On 4/5/22, I m at Coulter once again (3rd time) for the exact same issue. Coulter once again fixed it by replacing the Front Struts and Mounts. PAP paid Coulter $1,504.31 to complete the repair. I called Michael Valenzuela shortly after to advise the issue remained. I had already navigated issues getting into an adequate rental car, so I offered the first week of June given I d be traveling and could leave the vehicle.On 6/7/22, Michael Valenzuela left me a voicemail stating Brian, Michael over at Coulter Tempe. Hey giving you a call back on the Acadia. There is a software update program for the transmission shutter, the extended warranty has unfortunately expired, the software update wouldn t be something that would ve been covered under the warranty either way, um, but uh, um, I m going to go ahead and take care of that programming for you, um, just uh just to help you out there it s like a $350 program I m just going to just take care it for you no charge. We did figure out what s going on with the rear A/C, or the A/C, uh it needs a rear evaporator is leaking I do have components in stock I can have it done this week for you by the time you come back can have it wrapped up, it s about $1,500 in repairs, again the extended warranty has expired the 20th of last month so if you want me to move forward with that I can. I m going to send the inspection to you via text message, you can approve the A/C repair on there the transmission shutter you ll see where there s a zero charge, you still have to click approve to have the technician move forward again on that part because there s a zero charge I m going to take care of that for you on my end so any questions you do have call me After all this, we simply needed to plug the vehicle into the wall and download a software update?! As you see, the extended warranty was clearly on his mind and now he s helping me out on $350 software updates.Move forward and the stutter/hesitation remains. Ultimately, in June 2023 I called Michael and told him my expectation is that he gets me into a vehicle as I ve already spent considerable time/money on the issue. I show up at the rental car facility and it s setup as customer pay. I called Michael immediately and told him I m not paying for another rental to which he advised this isn t their standard practice. I asked him what s standard about 5 visits and bumbling an extended warranty? I stated I'd been patient and didn t want to approach the BBB, hire an attorney, etc., I just wanted my car fixed. To which, he told me to pick it up and get out of there. I returned and we argued in circles before I asked who oversees the department. The floor employees had already scattered but two people came creeping onto the floor. I asked what they knew about my file and they said nothing just get out of here. Neither identified themselves but after digging on the website, it was Justin Mitchell and Joey Dionda.Coulter is either incompetent or dishonest. I'll admit my timeline on the 5th(!!) visit was too slow but come on Coulter. Michael is the worst. Justin Mitchell and Joey Dionda aren't managing anything up there and it's embarrassing.