The Body Shop Paint and Body LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  S.V. Fire House Cat
8 months ago
Want "Traditional" Quality Customer Service?....This IS The Place!A top notch job was done, as one can see with the pictures showing before and after. Professional and courteous service was indeed the norm. Tom also provided an excellent contract rate accessibility to Enterprise Rent A Car for a loan vehicle. Enterprise provided pick up and delivery from The Body Shop. Can a customer ask for more? Of course not...how is excellence surpassed?Services: Painting, Body & Trim

  Janet Duran
a month ago
Had my car repaired after it had been hit. Best place to go. Professional work and very fair prices. I will definitely recommend them.

  Sally Yeutter
4 months ago
Unfortunately I thought my mom's car was being taken care of. Someone hit the car from behind. This shop repaired it. My mom had a fender bender a year later and when she brought it to another shop they said the last repair was done so poorly from the previous repair that they could not undo the workand keep the integrityand safety of the vehicle. This other shop is reputable in town and covered the work with insurance. It had to be totaled and my mom has waited months for the settlement without a car only to find she's getting less than she'd hoped. She is taking a loss due to the poor work done at The Bidy Shop.

  donna norris
4 weeks ago
Excellent work, great job matching paint on my car and my car looks like new!! Highly recommend, great people

  Gregg
3 months ago
The representative was supposed to send me a quote but he never did follow thru all these body shops don't want to give you a quote when your insured by progressive this way they can possibly get[

  Gil Serna
a year ago
I had a great repair and paint experience for my car at The Body Shop Paint and Body LLC in Sierra Vista, Arizona. The owner & staff were friendly and professional, and they did an excellent job on my car's side mirror repair and paint job. The color match was spot on and the finish is smooth and glossy. They also finished the job in a timely manner and at a fair price. I highly recommend this shop to anyone who cares about supporting quality work and craftsmanship.Services: Painting, Body & Trim

  Suzy Necessary
6 months ago
I highly recommend The Body Shop, my truck was fixed and returned to me sooner than I expected.I was surprised when I picked it up, I wasn't expecting it to be washed, I had three weeks of road grime and i even thought they replaced the headlights because they looked new.

  William Moore
11 months ago
Absolutely great place , nice very professional. I had body work done , somewhere else.,in the past and the bondo was peeling up. So I went to The Body Shop and they took care of me and fixed it really cheaper than what I had gotten from other places. Highly recommend.

  Ian McGrady
a year ago
I brought my car here for repairs and am happy about how the repairs look. The length of repair and customer service were a little lacking. I was quoted 3 weeks for my repair, and it ended up being 6 weeks until I got the car back. After doing half of the repairs it was discovered that a significant amount of work would still need done and even more parts would need to be ordered. I was patient, calling multiple times during the repair process to see how much longer it would take all while paying for a rental out of my own pocket during this time. Upon finally receiving my car, it would not start. I do not understand how after 6 weeks of work and extra expenses on my part, I would be receiving a car with a dead battery.Services: Steering & suspension repair, Body & Trim, Oil change

  Brian Morton
a year ago
Fantastic work. This team are absolute professionals. They handled some hail damage with our SUV, the work was completed quickly and as expected it looks great. Definitely recommend you check them out.

  Ken DeWitt
3 years ago
Fast, reliable service - reasonable (maybe even low) prices - top quality results. They are helpful with interactions with insurance companies too.I've needed their services 3 times over the past 6-7 years and have had great experiences every time.

  Lisa Casper
2 years ago
Took my car into this place to get repairs done on the front end and hood. We were actually shopping around to see who we would go with to fix the car. We came in and showed the guy what was wrong, and what the insurance estimated. We talked about what he would do and could do to get the car fixed we also talked for a brief moment what he would do for us in price to help us out. He offered a price that we could not refuse and went ahead and said let's do it and made the decision to go with this shop because of the price offer he verbally gave us. We thanked him and we waited for the call saying the car was done. 4 weeks later, He called saying it was ready to pick up but when we got there to pay the price was waaaaaay different from what he told us orginally. AGAIN THE WHOLE REASON WHY WE WENT WITH THEM. We reminded him what he offered us but he grumbled under his breath something about "doing the work" He should have been Profesional and called us to let us know he wouldn't be able to honor what he offered in the 1st place and I learned a lesson in if it's to good to be true get it in writing! The work was decent. But there was no communication and not honoring what he originally told us put a sour taste in my mouth. Would I recommend to others? I would say look at other places first, and just be aware if you do go with this shop be leary of what he he may verbally tell you and get that in writing!!!!REPLY To auto body- I can't seem to reply under your comment. It was under my husband's name not mine. It was the 2019 Hyundai Sonata that we just picked up. It doesn't matter if it was under my name or his name. It was the experience we had it put us in a bind because we weren't expecting you to do that but what's done is done. It's a lesson I've learned for the future.

  Darin Heath
7 years ago
My insurance company suggested The Body Shop to repair the complete front end of my Tundra after a head on collision. Insurance companies don't recommend a particular shop for any other reason but to make the process as hassle free for everyone as possible, there is no benefit for them to do otherwise.They need everything to go well so their insurance customer doesn't associate a bad vehicle repair job with their insurance carrier.Although the work took a bit longer than I expected, I now have my truck back in better condition than I expected. All body work, painting, coating, and dent repairs were without error.I had a change in schedule that required me to ask the owner to complete the repair project two days earlier than expected. They bent over backwards to get it done, with no degradation in quality of parts or labor, and no corners were cut on safety.I can't speak for the experience of others, but I for one can recommend this business without reservation.

  Jason Crawford
3 years ago
I have gone to the Body Shop twice now. I had dented my wife's 2016 Mini Countryman fender. Joe's team fixed it within a week; I can't even tell the car had an issue! The second time was to fix a restoration job-gone-wrong from another shop on my 1990 BMW 325i. They ordered the right parts, fixed issues with the paint that I thought were beyond fixing and managed to get it done in under budget! The body shop is a great business to deal with. If I hit my wife's car again, I'm taking it to Joe and his team...Service: Body & Trim

  Cheryl Lubbeck
4 years ago
Excellent quality work, reasonable prices & outstanding customer service. I have had body work done there several times. Yes, my car tends to attract denting and I'm not the greatest parker or corner taker either.

  chuckmanofgod
2 years ago
I had a 2005 VW JETTA that was hit on the driver s side. The Body Shop put everything back together, but I had to take my vehicle back twice. First time was because the door didn t close all the way for the seels to meet. Then a few days later, when I went to lock the door with my key, the whole lock cylinder came out into my hand. One of the guys said that he could have sworn he had noticed something, but I guess he didn t want to open up another project for himself. They did a good job, but it s inconvenient to have to take the car back not once, but twice to get it done right.

  Dory Bus Bushong
5 years ago
My husband & I cannot begin to thank The Body Shop Staff for friendliness, professional expertise and prompt repair of our Avalon. We're so very grateful!! Sierra Vista is fortunate to have this outstandingly honest and efficient business entity readily available.

  Sonya Rutten
a year ago
I always feel confident taking my car to The Body Shop. I won't take it anywhere else here. everyone is very friendly also. I do recommend The Body Shop and Paint

  cjoberner
2 months ago
Odd place. They just kind of stared at me when I walked in. It was uncomfortable.

  PWhitelock Hoffman
11 years ago
I would never recommend the Body Shop to any soldier or customer covered by USAA insurance. To hold up our front bumper, the body shop used WOODEN shims. They had the vehicle for six weeks. We started with an estimate of $1200 and now we are over $3900. Bad service. They misrepresent the truth.

  Ardean Bakke
4 years ago
Had my 2006 Tundra repainted after the sun destroyed the clear coat. Looks like new now. Great job Joe & crew. Would definitely recommend.

  Chris
8 years ago
I have never seen worse work than they just performed on my car. I gave them 5 chances in total, 3 times they completely redid my door, and the other 2 they were trying to fix their mistakes. This place does 99% of their business through USAA because they are the only guaranteed shop by USAA in the area. How do I know this? Because the owner told me exactly that. The damage on my car was almost not even noticeable... a small pencil eraser sized mark on the front of the door. The other was a rock chip on the side of the same door. I gave them 8 days to fix it when he said it would only take 4. I get the car back and they put that scratch filler in the rock chip, there was a glob on the other spot and wet sand marks everywhere!! Are you kidding me!?!? Insurance said I had to give them a second chance to fix their mistakes, so I gave them another 7 or 8 days and when I get the car back this time they had stripped the whole door and repainted it! Why the whole door? Plus the insurance was charged $550 dollars! For that!This time there was a MASSIVE flat spot about 3/4 of a foot wide by 1/2 a foot tall on the side of the door where the chip had originally been. I went in and told them and when they came out they acted like it wasn't there and they didn't know what I was looking at!! I even brought a coworker of mine for proof because somehow I just knew... I mean, it was insane!!! I could see it from 20 feet away!! At this point the unfriendly owner walked away and his wife came out. She told me they were going to try and color sand it to get it out really quick and I said it wouldn't work... but they are the professionals right? We go in the back and I notice how the door wasn't aligned right, because that was part of the original fix (new hinges). I start inspecting the door further and there is a busted plastic clip the holds parts of the door straight. Seriously!? I had to find that after all this!? Then I see the inside of the door and the door panel is totally off, I mean way off. So then they fixed that. The owners wife although really nice had the nerve to say that if the car was white I probably wouldn't see all of this (the car is black). What!? I said "your right, black lets you really see the work people do". Then I informed her how myself and my whole family owned or had owned show cars and we always got good work done by a 70+ year old man. She then tells me that there isn't people around like that anymore. Come on!They tell me they are waiting for parts and I told them I was leaving for another 8 days and to please just take your time and do it right (verbatim). The owner called me and said he just didn't feel right about it and he was going to strip the door back down and redo the whole thing. I drove into town 4 days later to see if they were working on it and do you think they were? Nope! It was just sitting in the back untouched! I came back on the 8th day and they said it wasn't ready yet. I came in at the end of the day as soon as I walk up I get on the ground and start inspecting. Right away I notice these 5 horizontal divots in the paint like lines. This time I was mad and asked if they have any sort of quality control. They obviously don't!! He explained it was in the clear coat and took it in the back to have this kid go to town on it with a rotary buffer. It took some out, but it still has orange peel, one horizontal line and buffer swirl marks all over the door. That was the end of our business and I highly recommend you take your vehicles elsewhere. I have been looking around for an actual body shop and have heard numerous horror stories about these people. Just my luck... I find out after the fact!I had to repost this review because it was removed after a few years... complete bs. This place is a hack job. Stay away!!!

  Michael Vasiloff
10 years ago
I came to the Body Shop with black markings all over my passenger door. The staff was helpful in reviewing my problem, discussing the options, and quickly fixing it. I couldn't be more happy with the service I received. Thank you!

  Brian S
6 years ago
Was sent there after an accident and everything they fixed is coming off or came off and they left holograms on my door. Asked about the window not working right and the allignment is off but when I asked they said that it had nothing to do with the accident. I don't believe that seems how the car was about 17 days old when I got hit.

  cort tullis
3 years ago
Had a Chrysler Aspen and hit a deer and they did a great job on the repair I just wished I would have had them paint the other side of my car as it has Arizona pin strip.

  Robert Carlson
9 years ago
Excellent experience here. Very reasonable and helpful. They tried (and succeeded) in keeping the cost down which obviously is great. Very quick turn around and I had absolutely no problems. I'd highly recommend them.

  Susanne Dufek
4 years ago
Phantastic customerservice, all insurance stuff handled behind the scenes. Dropped my car off, got pick up by car rental, - went back 5 days later drop off my rental, was taken to the bodyshop to get my fixed car.

  Carl Giesselman
7 years ago
Great experience, work was done as promised, my F150 now looks showroom new! Reasonably priced as well. I'll go back if I need them.

  Tony F.
6 years ago
Best Body Shop in SV. They took great care of my truck while in their possession. Great work, Very Professional.

  Susan Glennon
a year ago
I called for an estimate and was met at The Body Shop with respect and honesty. I highly recommend this place!Services: Painting, Body & TrimServices: Painting, Body & Trim