Sierra Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joy Dowe
3 weeks ago
I wanted this car for my husbands birthday. I sent an email which was answered by Ruth Whitehouse (on her day off!). Thanks to her rapid response I was able to secure the car and make my husband VERRRRRY happy! Great folks, will definitely return if we are looking to buy another vehicle. We drove 5 hours to get to this dealership and would happily do so again, especially if we can work with Ruth again.

  Sherry Maples
3 months ago
Sierra Toyota was the only dealership that listened to what I wanted and jumped through hoops to make it happen. Marvin the salesman worked directly with Casey the owner to make the entire transactions go through seamlessly. I was treated with the utmost respect, understanding and compassion. During the worst time in my life after losing my spouse Sierra Toyota was absolutely the best dealership I have ever worked with to trade and purchase a gorgeous new Toyota Crown. I would highly recommend Sierra Toyota to anyone who is looking for a new or used vehicle. Marvin and all the staff there were so friendly and supportive. Definitely a wonderful place to purchase a vehicle and feel like they truly cared. Thank you to all the team at Sierra Toyota for all your help and support in making my journey purchasing my new Crown. I absolutely love everything about my new vehicle.

  Sonya Rutten
8 months ago
I can't say enough about the wonderful service I received from Marvin at Sierra Toyota. He searched for the right vehicle for me for about 8 months, found the right one, called me and it is perfect in every way. To me, having a salesperson who goes above and beyond like Marvin should be commended and I highly recommend anyone needing a car whether it's a Toyota or not to go see Marvin.

  Michael Kelly
6 days ago
Eric Morales is an excellent sales representative. He is professional, transparent, and very customer oriented. We bought a Sienna and after our son bought a Corolla from Eric.

  chris polley
a month ago
Great experience trading a vehicle and buying a new one at this dealership. Very friendly and knowledgeable people and a fair price on both the trade and a new vehicle without all the haggling that often comes with purchasing a vehicle. Will definitely buy from them again.

  Glen Hillman
a month ago
My salesperson, Steven Vanatta, was fantastic! He made the whole experience painless and fast. From the moment we walked into the dealership, he was courteous, no pressure to buy, answered any questions we had, sometimes more that once. I give Sierra Toyota five stars, and I give Steven Vanatta ten stars!!!

  Tamara Rodriguez
a month ago
I will not go to another lot in SV. This was first time I've purchased a vehicle (after seven purchases in 23 years) that I was extremely pleased even after the sale! Sierra Toyota has all my future business.

  Bobbi Martinek
a month ago
I always buy from Marvin. I think this is the sixth vehicle I ve bought from him at Sierra Toyota. He is professional with the personal touch. Through familiarization with the car I bought and with the paperwork to finish the deal properly. Sierra Toyota and Marvin are the best.

  becky Ono
2 months ago
I was completely impressed with their customer service. I was expecting to stay at the dealership for hours like my prior experience but this only took 2 hours. Jeff understood what my expectations were and he accomplished it. I would highly recommend Sierra Toyota. Thank you Jeff Bennett

  mrs brown (trix)
a month ago
We have a 2018 Toyota truck which we have taken to this dealer twice due to an electrical drain which causes the truck to need a jump every time we need to start it up. The dealer here refused to even look at it or perform any diagnostic. They didn't seem to believe we had this trouble, because by the time we drive there the battery is full again and the problem is not evident. It's caused great difficulty to jump the truck daily. We are going to try another dealer that will take this seriously. This dealership is messed up. We may not buy another Toyota, and certainly not from them.

  A. Drake
a year ago
We had a great experience at Sierra Toyota! We drove from out of town to worth with Marvin and his team. They were up front about everything, didn't 'trick' us with add ons like some other dealers we experienced recently. They walked though everything and explained the new features that our previous Toyota did not have. We are very excited about our new truck and are so thankful that we were able to work with such a great team, they were a breath of fresh air in the weird car market. So THANK YOU Sierra Toyota!

  Robert Scott Jr
a year ago
First, Eric was exceptional. Respectful and extremely helpful.Now, the disappointing part!. I flew in to pickup a Pre certified 2014 Chevy 3500. During my drive home. Call it 800 miles away from the dealership, my rear tires came off. Tires as in dual wheels came off while doing 70mph.Now, thankfully none of these wheels hit other vehicles, causing any damage and or accidents. I was able to retrieve both wheels from the highway. One was about 400 yards in front of my stranded truck. The other, was about 100 yards behind me. I then had to call road side assistance to bring 8 lug nuts and a floor jacks. Waited 3 hrs then Another hour for completion. Leaving me with a $450 bill. Now, since the situation. I ve heard from only my salesman. I received a check today for $450 dollars. To be honest! I m disappointed in that. I had to put. Small deposit down. I was expecting that back as well.Why was I expecting more?My trauma to start. I am CDL holder. I have been driving for over 20 years. Never experienced such a thing. Even though the service guy ( who fixed it ). Told me it was safe. I still stopped every 50-75 miles to look. I had over 600 miles to travel to get home still. The constant worry for the rest of the trip.Embarrassed. I had to walk on the highway to find my wheels and tires. Them roll them up the highway back to the truck.Time! I sat on the road for 3-4 hours waiting for someone to come and fix it. Then the truck sat at a dealership for another week to fix everything that broke during this.Only repaying me what I spent doesn t make it right. It doesn t make me feel better. No one has called me. I could be facing charges, insurance claims,lawsuits and even death.Thankful I am not. Just because none of that happen! Doesn t take the seriousness it away. I guess when buying a used vehicle from a Dealership certain things shouldn t happen.

  BJ Smith
3 months ago
This was the best car buying experience we've ever had. The sales manager Ross (sales manager) was quick, honest, efficient and straight forward in getting us what we were looking for at a very fair price. We got the exact 2024 Rav4 Hybrid and packages we wanted at a great price with no unnecessary dealer add-ons. We used Sam's Club car buying service and Sierra Toyota, Ross and Eric came thru. We recommend giving Sierra Toyota a try if you're looking for a new Toyota.

  R-SH1N0DA
5 months ago
Best dealership ever!!I recently bought my 24' Toyota GR Corolla Premium from them. I jumped in an allocation that was backed out by a customer and was made possible by Eric Morales. Shout out to him for keeping me updated throughout the waiting and purchase of the car and making it easy

  Test 1
5 months ago
Warning Warning Warning WarningI recently purchased a new SUV from Sierra Toyota. Unfortunately it's too late now.The following are my mistakes:1. I didn't inspect my new SUV before leaving the dealership.2. The SUV has many scuffs and scratches.3. The SUV wasn't washed or detailed prior to delivery.4. Make sure to go early in the day.Please don't make my mistakes if you decide to purchase a new vehicle from Sierra Toyota make sure to take your time to inspect your new vehicle before signing any documents and leaving the dealership. I paid $700 to remove scuffs, scratches, and detail.Very disappointing experience!

  Peter Gross
6 months ago
My wife and I take our Lexus here for service occasionally. They provide really good and thorough service with no pressure to get unnecessary work completed. They have been honest with their inspections and their prices are fair. Mark is a great Customer Service representative. I would recommend Sierra Toyota for any Toyota-model service.

  Terrence Quinn
3 months ago
Visiting from Wyoming and took my Tundra in for 10,000 mile tuneup. This is the finest car dealership I have ever visited! Friendly people in their service department who treat you like family!! Quinn

  Colby Cunningham
4 months ago
Fantastic dealership. Eric Morales was great to work with and unlike most dealerships from my experience, at Sierra Toyota, there is a level of truthfulness and honesty I appreciated. Looking forward to doing business in the near future.

  Lauren
a year ago
This dealership was a pleasure to work with. After talking to most all of the dealerships in AZ while in search of a new rav4 trd, I m so glad I stumbled apon Sierra Toyota. My first communication with them was when I was texting someone at 8am on a Sunday and they got back to me right away and answered my questions. No Mark ups, no dealer add ons, and they were willing to take a deposit and order the vehicle I wanted. Basically every other dealership was not willing to do any of those things or work with me at all. All the other dealerships were charging above MSRP, requiring dealer add-ons, and many of them wouldn t even let you put down a deposit or get on any kind of waiting list. Ry n was a joy to talk to, upfront, honest, kind, and helpful. It was the opposite of any experience I ve ever had with a dealership before which is typically a nightmare. I couldn t be happier!!!

  Joseph Rocca
2 weeks ago
Best experience I have had at a service center! Mark took care of me! The service was excellent, prompt, and quick.

  Rich Hime
a month ago
Friendly atmosphere , accurate time estimates and the ride driver is a super nice lady. Sales personnel are not pushy and help answer all your questions.

  Siew Lai Lilley
8 months ago
My husband and I bought a new car yesterday at the Sierra Toyota dealership and it was the BEST and most PLEASANT experience for us!We had shopped at other dealerships in the past and it was usually a very stressful event as most folks can attest to. However, yesterday's car buying event was easy and smooth and it all started before we even stepped into the dealership.I had been in communication with Mayra Lopez who is a product specialist at Sierra Toyota. I explained to her the type of car I was looking for and she immediately kept me on her list and was in regular contact with updates as to when my vehicle might arrive. It put me at ease and I could relax knowing that I would be receiving information as needed.When I finally came in to see the car, I was able to meet Mayra who went over all the features and provided us with good options. My husband and I were so impressed with Mayra's detailed knowledge regarding our specific vehicle.More importantly for us was the fact that she was such a pleasant, friendly and extremely patient individual to work with. My husband and I were two seniors who are not that tech savvy regarding hybrid cars and we asked Mayra a TON of questions to which she patiently answered! Thanks, Mayra!f you are looking for a PLEASANT car buying experience with NO pressure whatsoever, please go see Mayra Lopez!I was also able to interact with several other staff members at Sierra Toyota and found them to be highly knowledgeable and friendly. The building itself was also super clean, bright and spacious.Thank you, Mayra and Sierra Toyota, for your professionalism and for making the whole process so easy with no hassles at all!

  Kenneth Spencer
4 months ago
Sierra Toyota isn't just a dealership; it's a beacon of automotive excellence in a sea of mediocrity. When it comes to timeliness, cost-effectiveness, and customer service, they're the shining knight amidst the automotive chaos. From the moment you step in, you're greeted with the kind of warmth that makes you forget you're even at a dealership more like a visit to a friend's cozy living room.Their timeliness? Top-notch! They redefine the concept of punctuality in the automotive world. No waiting for eons or wondering if your car vanished into a black hole, looking at you Lawley. And when it comes to costs, they're like the fairytale genie granting your wish for affordable repairs and services without hidden fees or surprises.Now, let's talk about customer service. Sierra Toyota takes the gold medal. Their team is the equivalent of a group hug mixed with a turbo boost of professionalism. They listen, they care, and they make sure you leave with a smile as wide as a racetrack.Finally Sierra Toyota versus the slum lord of car dealerships, Lawley. It's like comparing a five-star luxury hotel to a leaky tent in the rain. Sierra Toyota's excellence is a testament to what a dealership should be, making Lawley seem like they're stuck in the Stone Age of customer service and efficiency.In conclusion, Sierra Toyota isn't just a dealership; it's the gold standard. Five stars for being the benchmark of automotive brilliance in contrast to the automotive dystopia exemplified by Lawley. If you want a dealership experience that feels like a warm hug and leaves you smiling, Sierra Toyota is your automotive oasis!

  D Williams
7 months ago
Great experience from the beginning. I was able to negotiate over text. Sierra is 3 hours from my house and when my truck came in (earlier then told) I was impressed with everyone involved. No dealer ad ons and no market adjustment that I was finding in the Phoenix area. Would buy again from Sierra Toyota and my sales guy Gilbert.

  Jhe-Yu Liou
4 months ago
We came from Phoenix to Sierra Toyota because there were literally 3 lines on the spec sheet of our 2024 Rav4 Hybrid XLE* 50 state emission ... $0* vehicle Base model price ... $32,984* Delivery and handling ... $1,350No markup, no useless craps, even floor mats are gone. Signing papers and getting the vehicle under 1 hour without pushing anything. 11/10 will buy again if a need arise!

  El Gonzo
2 months ago
Maintenance was timely and fast however maintenance crew made themselves right at home in my truck. Left a mess inside my vehicle like drinks, wrappers, mud, seat reclined like they were napping, and seats had stains on them.

  Brisa Castillo
4 months ago
My husband and I had an amazing experience! We will absolutely recommend our family and friends to them. Mayra was amazing, we felt cared for! Thank you very much

  Mike Kowaleski Jr.
5 months ago
I had an exceptional buying experience from Sierra Toyota! Eric M. made the process very easy and was a true professional! I would recommend this dealership to anyone!

  Murray Earl
10 months ago
First visit with a vehicle I didn't buy there. Great service staff, new vehicle so free service for two years, voucher for free car wash at a local place and told me how to 'adjust/disable' the radar on the cruise. Great start to my day. Service personnel were friendly, fast and knowledgeable. Best Toyota dealership I've ever been to and I've had about 15 Toyotas. First class.

  Anne Carroll
9 months ago
The dealership was great to work with, even from out-of-state! I put a deposit down in March and Marvin kept me up-to-date until the car was delivered in May. And they were flexible enough to hold it for a few days when it came in while I was traveling. Marvin did all the prep work so picking it up was fast and easy and the financing paperwork with Julie a breeze. Definitely recommend!