Brake Masters #111

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Monica Mo Miguel-Dozier
3 weeks ago
These guys have been doing services for my vehicles and repairs. Oil changes etc. for a very long time. Me my adults sons and I m guessing their sons will all use this same shop. Always been the best in town.

  Bradlee Sulentic
5 months ago
The folks at Brake Masters were very polite and courteous, and they were up front and honest with all the work that needed to be done on my vehicle. They were also quick to offer me additional help when I needed it, going above and beyond what I expected of them. I strongly recommend Brake Masters in Sierra Vista if you need work on your vehicle.Services: Engine repair, Brake service & repair, Oil change

  Anthony Perkins
2 months ago
Brake masters did a great job greeting me at the counter immediately. The work was completed at a high level and timely. I will return soon.

  Susan Terrell Adams
2 years ago
If you want quality work done on your vehicle, you will go to Brake Masters. Don't waste your time or chance your vehicle to anyone else. I took my 1991 Jeep Wrangler YJ (with 4 inch lift and 33's), and they were able to accommodate him. I called prior to see if he would fit on their machine, and they gave me an honest answer before I drove an hour to their shop. Josh and Eduardo are the absolute best! From Josh's entertaining stories while I waited to Eduardo's courteous customer service, you cannot find a better set of guys...and God bless Elijah in the alignment booth who double checked everything to make sure it was securely tightened down. This was probably the most enjoyable mechanic visit I have ever had. Even if you don't need mechanical work done just go hang out in their waiting room. It will definitely make your day. Service: Wheel alignment

  seFEARoth AlucarD
2 years ago
Great service, quick and honest at least from my visit. Did a great job, reasonable price as well. One of the few places able to align 37in tires.

  Rita Mercier
a month ago
Very friendly, helpful staff. Took the time to thoroughly explain the problem with my car and alternatives for addressing the issue.

  Patricia Baker
7 months ago
The initial inspection was timely and seemed to me,a novis, to be thorough. They were quick with the work I agreed upon but I had to return later because I heard a very loud metal on metal noise which they fixed quickly and with no additional charges.

  Joni
7 months ago
Excellent service, great people. We've had our Kia in twice for service and both times we were happy and pleased with the work that was done. Manager George knows how to keep customers.Services: Air & cabin filter replacement, Wheel alignmentServices: Air & cabin filter replacement, Wheel alignment

  Erin Tattrie
11 months ago
Service was quick, price was great, scheduling was easy and my car was returned without oily smudges or fingerprints. Customer service here is always great. I've been a customer for years, and I'll keep coming back.Service: Oil changeService: Oil change

  Noelle Flythe
11 months ago
I don't normally write bad reviews for places, I believe everyone should have a chance, but I brought my jeep in for overheating, they took 3 days and quoted me $1700 to replace the entire computer system, because "it surged and the power went backwards and fried the computer" and charged me $149 to tell me that. And they where going to "reassess after the fix"First off, that doesn't happen.... second I took the jeep across the street to midas who diagnosed it as a bad temperature control sensor and radiator, quoted me $600 and had it fixed the next day.Just a bad experience overall.

  christopher romero
10 months ago
Terrible experience and customer service. I had an appointment at 1130. After an hour of waiting, I inquired about an approximate time I'd be helped, with a reply of "I'll check". TWO hours later I was informed that two mechanics had left home sick, unknowingly to the receptionist, and if I was able to reschedule for tomorrow. Mind you I had traveled an hour from out of town. I do not recommend this location and had a terrible experience.Service: General repairs & maintenance

  Amy Gutierrez
a year ago
This shop was recommended to me and it did not disappoint! Danny took the time to explain everything to me that my vehicle needed and the service was quick. My vehicle now has new brakes and I feel much better knowing that my family and I can travel in safety. I will be going back for all my vehicle maintenance.Services: Brakes, Brake service & repair, Oil changeServices: Brakes, Brake service & repair, Oil change

  scott williams
a year ago
They did a great job on my "classic" vehicle, I'm restoring. The customer service from Josh at the front desk, and Daniel the manager, was great. They were professional, friendly and knowledgeable. The mechanic I had was Martin. I was very pleased with his work, I appreciate his attention to detail.Overall great experience, will definitely use there services again in the future.

  Robert Glazier
a month ago
Went in with a truck out of alignment. Now my truck is driving straight and smooth. Thanks guys.

  Walter Fortenberry
a year ago
Danny, the manager and his team are always professional, courteous, and knowledgeable. I have a few vehicles and I always take them there, because I know the job will be done right and fair!I highly recommend these guys for ANY of your automotive needs. They do much more than brakes and oil changes, they are a professional full up shop.Service: Auto maintenance

  Corey Rohr
2 years ago
I took my 08 Cooper S in for a free inspection on 11/3/21 and have to say I m extremely satisfied with all of the work they did. I knew that my car had been worked on previously and someone had just caked on a bunch of gasket maker on the bottom of my oil pan and did not install the valve cover gasket correctly. I spoke with Danny on the phone and he was extremely professional and explained everything that was going on and how much it was going to total out too. They did a reseal on the oil pan and valve cover and I have not seen a drop of oil since. The price was fair and not to mention they did a free oil change for me and I noticed today that all of my electrical connections have dielectric grease in them! Way to go Brake Masters I m very happy with the services they provided and will definitely be coming back again! Thank you Services: General repairs & maintenance, Engine repair, Oil change

  Heather Cosenza
6 months ago
This is the only place I take my van for it's oil change and checkups. I've always been treated fair and get considerably better prices than any other shop.

  Ilissa Willey
a year ago
Brake masters really helped me out of an oil change situation I ran into at a jiffy lube in Phoenix. This Sierra vista location has never failed me and the assistant manager I spoke to (Joey I think?) was extremely helpful and the guys that helped me inside (Danny and Robert) were so sweet and explained all their concerns with my car and gave me some really good advice to avoid a similar situationService: Engine repair

  DarthKilDu
a year ago
Wonderful place to have you car or truck repaired. Jeff and Danny were awesome while my truck was there. Made sure I knew what was going on at all times and the estimate they gave me was very close to final bill. I recommend them to anyone.Services: Brakes, BatteryServices: Brakes, Battery

  mrs brown (trix)
5 years ago
These guys are great! My brand new car broke down just a few miles from Brake Masters and the friend I was with said she always takes her car there, and the tow truck driver suggested them as well. It was somewhat traumatic but we were treated so well it took some of the sting out of the situation. Justin, one of the main guys there, was kind enough to give us a ride to where we were going, which was way b beyond the call of duty. It didn't take long before I got a call from Danny, who said my engine was blown. It was terrible news and I wasn't sure if my warranty was valid, and he suggested I not mention that the car engine was blown when I called the warranty company. Smart advice! As it turned out, the warranty covered it, and life is good! I am so grateful to both Danny and Justin for their help and want to say Brake Masters is an excellent place to take your car! I would trust these people with my first born son! They are honest and caring and it shines through in their great customer service. Thanks, guys!

  AMALIA MARIN
8 months ago
Courteous, professional, friendly, fair pricing and outstanding products and service, makes Brake Masters in Sierra Vista, AZ the only place I recommend for brakes, alignment and many more car services.

  Azstarael
a year ago
They were very helpful letting me know what needs fixing in the future without shoving it down my throat or coaxing for extra work that day. The alignment went great and the car doesn't shake once it goes over 60mph anymore.Services: Vehicle Inspection, Wheel alignmentServices: Vehicle Inspection, Wheel alignment

  Dalton Stigmata Davidson
2 years ago
Had a strange check engine light that I had never encountered before. Not only did they take care of it quickly, but because it was a simple fix, they didn't even charge me! We'll be back here whenever we have car trouble, no question! I greatly appreciate the honesty and customer service!Service: General repairs & maintenanceService: General repairs & maintenance

  STEPH Tan
a year ago
This place is amazing , I live in Tucson and work in Sierra vista and have done business with them before. I had my motorhome serviced here and other places in Tucson wouldn t even take my rig in . This morning I called to see if I could do a walk in , and Danny Coyle right away he answered my questions and immediately I felt this guy is honest and super friendly that I wanted to make sure I dealt with him . And amazing I work at a car shop as well and we couldn t even restore my headlights there but brake Master did it. I just had my shocks done elsewhere and as soon as he lifted my car it practically fell off , and I told him I would take it back to the shop I had it done but Danny didn t want me to drive the car unsafe , so he he did it as a courtesy and don t charge me . Who does that ? I ve been in the car business for 24 years and never had anyone take care of me like that . I was blown away , I will definitely not go anywhere else but these guys . Thank you Danny you are one super guy .

  Michael Crane
a year ago
The manager of #111 is excellent! He is very knowledgeable about all things automotive. He works very well at supervising each work order, and provides outstanding customer for each customer. I trust Danny to do right by me.Services: Auto engine diagnostic, Auto maintenanceServices: Auto engine diagnostic, Auto maintenance

  Dave Lanteigne
a year ago
Almost one hour for a simple oil change! Several bays open so it wasn't busy. Had to remind them of the tire rotation otherwise they wouldn't have done it and I had mentioned it 3 times. First and last visitService: Oil changeService: Oil change

  Tiaira Teadt
3 years ago
I went there today regarding wheel lock keys as I lost mine and they said they would see if they had one that fit, I was told by all the other places in town I would have to cut it off and the dealership wanted $89 to order a new set since they refused to go and see if they had a key on hand. I went here and they took all 4 locks off for me free of charge which was great! I m completely okay getting new locks since at the parts store it was only $14 for the kit. they were very nice and understanding of what I wanted. Will be going there for now on if I need help with my Jeep.

  Frank A
8 months ago
I had a left front rattle and an oil leak on my Subaru. They replaced my sway bar, but I still had the rattle and oil leak. when I took it back they cleaned my brake calipers and replaced my oil filter at no charge.

  Rafe Arlotti
2 years ago
Very professional, this shop does great work. Josh hooked me up with excellent prices for an oil change and several belt replacements. They even checked and filled up my tires. I don't go anywhere else, highly recommend!Services: Air & cabin filter replacement, General repairs & maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Ashley
2 years ago
I don t know when I ve been happier to lay out money on car repairs, but that is exactly how I feel every time I go to Brake Masters!! The back story on my most recent visit follows a service maintenance appointment at a local dealership service dept. My inspection report got mixed up with a similar car being serviced at the same time. I was more than a little taken aback when I got a long list of repair estimates; however when they said my brake pads were critical, I realized their huge error. Brake Masters had done a complete front end brake job just seven weeks prior. They tried to do a line by line verification of the necessary repairs that my new calipers from Brake Masters were leaking at the piston as stated in their inspection. At this point my confidence in 180,000+ miles of service maintenance with this dealership (other states too) was flattened; I couldn t trust that inspection report- something I have always counted on to give me the bigger picture of my vehicle. Anyway, next day I go to Brake Masters and was able to see first-hand out in the bay that there were no leaks, pads still brand new! I did ask that they inspect the passenger side rear shock under my own suspicion as I had noticed a drop in that corner of the car. So new Monroe shocks today and an alignment thrown in to further rebuild my confidence in transparency, and the belief that quality customer service and accountability are still part of a company s mission, as with Brake Masters #111, Sabrina C., Sierra Vista, AZ.Services: Steering & suspension repair, Wheel alignment