Jaws Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brittany Ann
3 years ago
Called Triple A as I had locked my keys in my ignition at the resort today and was quoted a wait time of an hour +. Not long after the call ended, I received a text message update where I could track the driver in real time. His arrival time was now scheduled for 6 minutes! Doug got there in great time and was very polite and professional. Highly recommend using this company for your unexpected mechanical needs - as I had a wonderful experience. Thank you again Doug! Service: Car lockouts

  Sophia Kreide
5 years ago
Got a AAA tow from these guys, while on a roadtrip, and wanted to give them a good review, because they got us out of a really tight spot. Our driver was very nice, arrived on time, treated my car with care, and even gave us a local history and geography lesson on the way to the shop.

  Rachel Bulisky
a year ago
Whatever you have to do to not use this company, DO IT!!!!!! Damage your vehicle, extremely rude, guy is so senile I'm pretty sure he doesn't even have a concept of reality, service or professionalism. Why AAA would endorse a horrible you're component like this? I don't know... AAA please get a company that won't do this to you or what is the point of even using AAA?!

  chemin a
4 years ago
Tow truck driver left me stranded without a word.Our utility trailer broke down on the side of Hwy-89A, I left the trailer & went to run some errands while waiting for the tow truck to call upon arriving.The tow truck driver was supposed to call me when he was on his way. The driver never called, then I received a text from AAA that he had arrived, I was only 2 minutes away. But he told AAA that I wasn t there to meet him.I told the driver Hi, I was with the trailer.Driver was rude from the start & never bothered to get out of his truck.He said he saw the whole accident go down (so why did it take him 60min. to get there if he was across the street) and this wasn t my trailer that I was just using my AAA card.He never bothered to check my ID or my AAA membership. Said that taking a trailer would take too long and would be too much work. Said that the trailer was loaded. Which was a lie, all it had was a few bags of trash, a wheel barrel, a few rake s & shovels. He was just lazy. Driver said he would need to call it in to AAA and have them call me.Went back to my car because I couldn t hear with his tow truck on & driver still never got out of the truck.As I was in my car waiting for AAA to call me, the tow truck just LEFT without a word.AAA called me, went over the situation with them, he couldn t understand why they couldn t pick it up, & instead of going round and round with this incompetent company (JAWS towing), they said they would just call a different company.So since JAWS Towing has left me stranded on the side of Highway 89A with the trailer I ve had plenty of time to write this review.Stick Men Towing was suppose to be out in about 60min. They were there in 20.The driver was very nice and super helpful. Told me not to worry these things happened.When AAA called me to follow up I told them JAWS TOWING was NOT AAA quality and recommend the call STICK MENS first.

  Matthew Lederhos
2 years ago
My wife called AAA. They gave the job to Jaws. Jaws didn t decline the job. Jaws was called to find out when the truck would be there and we were told they didn t dispatch a truck but didn t tell AAA. Two hours of waiting and we got another company to get a truck there in under an hour. Would definitely not recommend Jaws to anyone, at least through AAA.

  Red Rock Auto Center
5 years ago
I use these guys all the time for towing, I own a local auto repair shop. Steve and Dan are great guys to deal with.They have always treated me with respect and they are very professional. Our parking lot is difficult for them to get there trucks in and out of but they do it almost every day. I recommend them for all towing and recovery needs. I would give them 10 stars if I could

  Mark
3 years ago
My Jeep broke down near Doe Mesa in Sedona. The driver Steve showed up in a reasonable amount of time consideringIt is busy season here. Steve was awesome. Great sense of humor and we had a great chat on the way to the Jeep repair place. Would recommend them! Thanks dudes.Service: Car towingService: Car towing

  Aaron Fisher
7 years ago
Stay away! You may have to get a AAA tow from these guys (and their tow drivers are fantastic), but do not let them work on your vehicle. Total scam artists.They wanted to charge me about $1000 for a $150 alternator and 3 hours of labor (2 if you have a lift which they do). Instead they charged me $90 for a diagnostic which I now know that they didn't run or they lied about. Turns out it was a simple battery issue and not my alternator at all. Garages like this are why mechanics get a bad name.

  Stephanie Schutt
4 years ago
We called for a tow at cathedral rock trailhead. The tow showed up a reasonable time (in my opinion) later. Steve was our tower, he made sure to locate our tow parts for our car, and install/ reinstall carefully, and load onto the tow carefully. Steve showed real care and concern for us as people. Very friendly. Would definitely recommend.

  preston
6 years ago
I called my insurance Co. And told them to sent someone with some bolt cutters out to help me get my stuck spare tire from under my envoy and when Jaws arrives over 20 minutes late they didn't have bolt cutters and weren't able to do anything except drop me off at a tire shop. The driver was nice enough but they are so understaffed that he said he had to go to his next call before my problem had been resolved.

  horace sheffield
5 years ago
Easiest and most efficient tow I ever had. I was stuck on the side of 89a in Friday night traffic, very dangerous. Steve showed up in 15 minutes, charged a very fair price, and was pleasant to deal with.

  rhianne newlahnd
7 years ago
I had a terrible experience with this company today. The driver was working on another car and blocked my car from getting out of my parking spot. I asked him to move his truck, which he could have easily done, but instead, he threatened me!! I would watch out for these guys, or at least, this person.

  Margaret Evangelesta
6 years ago
You called Jaws Towing first off the guy was very rude on the phone gave him my address told him where I was he said it will cost $95 I said fine he said he would be here within the hour. An hour and 10 minutes go by I call him back no answer my friend calls him he answers the phone and said yes I know Margaret I'm busy with another car I'll be there stop calling me... Hangs up... Arise on scene 15 to 20 minutes later we move out of the way so he can pull in besides us he looks at us shakes his head shakes his hand and drives off worst experience ever so here we are still stranded and still locked out of our car. And of course now he's not answering our phone calls so we were able to get ahold of stickmans Towing in Cottonwood and they are on their way. Unbelievable that Jaws would be so rude and then by the time they did show up to just shake his head out us and drive away without even telling us anything at all if you can unlock the car because it is a big van that's fine but the least you could have done is at least told us that before he just shook his head up and drove away he will never ever ever get my business and I made sure my insurance company will never call him either do not use this company

  Aly C
2 years ago
I'm from out of town, was stuck on the side of the road they were polite, professional and answered on the first call sounds like anybody that had a bad experience with them was due to AAA being the middleman and not this tow company itself I'd recommend them to anyone!

  Jello Mammoth
5 years ago
Not the best but they were very polite, quick, and helpful. Also AAA and most other insurances will reimburse the cost .

  ANGELL BEAL
3 years ago
Mr. Steve saved my friend and me in her RV that had a stuck emergency brake. Thank you for coming out to where we were to help us!

  Matt B
8 years ago
Great service. Saved my truck. Would recommend! Weekend rate was reasonable for my tow.

  Kathleen Larson
4 years ago
Very nice to talk with. He listen to what I had to say and made me feel very comfortable.

  Kitty Pouria
2 years ago
The driver was pleasant, professional and informative. Highly recommended.

  Antonio Gomez
2 years ago
Answered right away! Quick arrival, fast service and decent prices!Service: Car towingService: Car towing

  Tanya Mcintyre
6 years ago
Worst situation but very nice driver. Made Me feel safe

  JM K
5 years ago
Used several times. Always is helpful. Takes AAA. Thank you!

  Ana GD
8 months ago
Very good sevice!

  Troy Schafer
5 years ago
Owner cares more about making money than helping people!

  Skyler Mead
2 years ago
Decent pricing. Good people.

  mae taylor
a year ago
super unfriendly and overpriced

  Sedona DAO Staker
6 years ago
Horrible experience...stay away from these people!

  Kim Ruisi
5 years ago
We just share an address that's all

  Raul Flores
a year ago
Excellent service and expedited service

  rhiannon madden
3 years ago
Owner was nice