Brake Masters #148

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Noah Taylor
a month ago
These guys are awesome! Felicia is an amazing service writer/manager. My father was a shop foreman and owned a shop on the side for 40+ years. She was gracious, very fair, honest and went there extra mile. She was test driving vehicles, checking parts, running diagnostic and had a ton of knowledge, I m serious! I was blown away at her level of competency, it s very rare and she s extremely valuable. My wife and I own businesses and took our fleet vehicle in for almost an entire overhaul. If I have 5 employees like this we d take over our industry in Arizona, give her a raise! I am a licensed contractor in the State and I mean this, well done Felicia and guys. You ve earned a loyal customer. #Grateful

  Mike Gallier
2 days ago
Great service. I was told by the Lexus dealer about 8 months ago that my brake pads were close to needing replacement and had 6mm on all wheels. 4-5 is caution zone. Brakemasters checked them and said the front was 5mm and the back was 8mm. They were honest and saved me money. When they did their inspections, they noticed that the front tie rod sockets were very badly worn, I had them replaced those. My total bill including front brakes and new tie rods was about the same price that Lexus dealer estimated as the minimum price for just a brake job, I will use brake master at 20630 N Scottsdale Rd for future repairs. Car steers better and seems to ride more smoothly, and the brakes are great again!

  K M
a week ago
I am so happy at my visit here. I kept hearing a metal skidding noise while driving and I was going to lose my mind over it. I wasn t able to go on the highway and a bunch of different shops were either turning me away or charging just to look, however it was different here. Grant was very helpful and he cane with me in the car to hear the noise. He lifted the car and lo and behold the skid plate wasn t bolted down. He screwed them and let me off without charging me a penny. I can t thank you enough Grant!

  pappelletier
2 weeks ago
New Service Manager. She was awesome. Took care of a few things, free of charge, she saw weren t up to Brakemaster standards last time I was at the shop. Hard to find an auto mechanic you feel good about. Definitely going back.

  Lynn Knutson
2 months ago
I so appreciate this Brakemasters location. I've been coming for over 12 years. They are honest, trustworthy & go above and beyond in their customer service. For so many years Al, the manager, took good care of me & my vehicles, as well as for my son and his. Al treated us like family until he retired. We still miss him. Now, Felicia has taken over & does the same. Very grateful & I highly recommend. Thank you, Felicia!

  Beads by Owl Moon
2 months ago
The staff is professional and courteous. They sent me photos of the parts that I needed to replace and explained everything thoroughly. I had no doubt that they were taking good care of my vehicle and did so in a timely manner. I recommend this location.

  John Wulff
2 months ago
These guys finally fixed a car that I had taken a big 05 times brake masters on my opinion is the best place in town. He was honest he was on time. They left my car clean and told me anything I needed to do. I really enjoyed the experience and the employees really like working there. I would recommend brake masters to anyone.

  Karen Miller
a month ago
We had a lot of front end work done on our 2014 VW Passat which was desperately needed. They did a great job on those items, however, we paid for an oil change and it was never changed. We know this because the car went to 2 other quality garages (in addition to being towed to them) and finally we were told that the oil was dirty and were we sure it was changed less than 500 miles ago. I guess it was not changed. Had that garage (second time around) change the oil and the car is running like a charm! Disappointed to say the least. $2000+ to Brake Masters and another $800+ to the other garages trying to find the cause of our car stalling all of the time. They kept repairing what would come up on the sensor but nothing helped - but the oil change.

  Dave Ware
2 days ago
The person that assisted us was very helpful.Offered a coupon that saved us money. The job was completed during the time promised.

  Griffin Haddix
5 months ago
Had a clicking noise during turning and I have been going to this location for the past 5 years for oil changes. The team performed a free diagnosis visually showed me the issue and gave me a fair quote. I am planning on trading the car in so I decided to hold off on performing the work but I am always impressed with their no pressue honesty and willingness to work with the customer.

  Matthew Schissler
3 months ago
I brought my car in because brakes were squeaking. Brake Masters could have told me I need new brakes. They didn't. Instead they said the brakes were dirty, cleaned them, told me I had many more miles, and handed the car back to me. All this done at no charge. In a world of vapid transactions, this was a fantastic and honest experience.

  Tera Freestone
4 months ago
Courteous. Thorough. Professional. I highly recommend Brake Masters in general, and this store in particular. Thank you for extraordinary customer service - up and over the top.

  Sam G
3 months ago
Made an appointment for an oil change and tire rotation, they were quick and efficient, reasonably priced and used a coupon they offer on their website! Thank you for the great service!

  Randy Wing
6 months ago
Stopped in for just a brake inspection and they diagnosed I needed all four rotors and pads. Everything else checked out fine. The amount was about $800, parts and labor. They said if I brought in my own rotors and pads then the labor priced out to about $500. I'm a DIY guy and I've decided to do it myself. The parts are less than $200. 5 stars because I appreciate the honesty.

  Kevin Dunham
4 months ago
I keep going back for a reason.They help as much as possible and are reasonably priced.The Manager Felicia is awesome! ( sorry, if spelled name wrong)

  MaryAnn Franklin
2 months ago
Thank you so much for your attention to my car! It drives so much better and I will back! Felicia, you are a jewel of a lady.

  Beth Ryan
2 months ago
Honesty and integrity are always in my experience with the folks at this location. The work is always done well and in a timely manner

  Holly Pheil
2 months ago
Great overall experience with everything from ease of setting appointment to friendliness and knowledge of service advisor (Felicia )to getting an honest assessment of needed repairs.

  Allisa Martinez
6 months ago
They were super helpful every step of the way! My car broke down and was towed over to them and they gave us time and patience to decide what we could do to solve our problem. They even advised us on what to do and where to go for further issues that they do not provide. Lots of helpful people!Services: Auto battery replacement, Auto engine diagnosticServices: Auto battery replacement, Auto engine diagnostic

  Kenneth Price
2 days ago
I have my truck there right now we'll find it works afterwards or not the prices are a little High but what can you expect from a mechanic

  Michael Anton
3 months ago
Several Challenges with this particular location!Pricing - Always higher.Quality Of Work - Subpar at best.Save your time & money - Go Elsewhere.**Update**8 - Months later they reach out for a solution, customers beware!!Services: Air & cabin filter replacement, General repairs & maintenance, Auto maintenance, Battery

  Lo Ortiz
a week ago
Love this location, great people and they always do a great job!!

  Junk Pullers
11 months ago
Gave these guys a near impossible project of a work truck, and Michael and the rest of the team managed to come through in every aspect. Every issue they worked on actually got solved, they were extremely understanding and sympathetic to my budget, and they got things done in a timely manner that kept me in business all the while. I'll take my vehicles here for any service these guys offer, and I recommend everyone does the same.Services: Electrical repair, Steering & suspension repair, Electrical

  Jennifer Perry
a month ago
Excellent customer service here. Felicia works with you and is highly knowledgeable.!

  RYAN AUGENSTEIN
6 months ago
I have needed to replace a few older parts on my vehicle the service was fast and polite everytime even when it wasn't a common fix I have been taken care of professionally and thank the effort the mechanics have shown to me during my repairServices: Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Auto A/C replacement, Brakes, A/C installation & repair, Auto maintenance, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Auto A/C replacement, Brakes, A/C installation & repair, Auto maintenance, Oil change

  Emilio Repreza
a year ago
A big shoutout to Mike and the team for keeping things honest with me after a dealership recommended full brake servicing. Turns out the brakes have a ton of life in them, everything checks out, and they recommended I just head on out. Truly being honest to not spend money today will 100% bring me back for other services that I will need down the road. Appreciate y all.Services: Wheel alignment, Brakes

  Jacquelyn Payne
a year ago
The customer service is my favorite thing about Brake Master s. The people are honest & thorough. I did my research to get the best prices and their prices are the cheapest around the valley. Brake Master s serviced two of my cars and did an amazing job! Thanks guys!Service: Brake service & repairService: Brake service & repair

  Linda Finecey
a year ago
I am so happy with Brake Masters #148. The manager, Mike, is kind and honest! He took the time to research and found that the issue with my vehicle was under a recall!! I am a returning customer and will continue to be a customer! I told him the company sign should change from Brake Masters to Brake Masters Complete Car Care!!! Services: Auto engine tuning, Oil changeServices: Auto engine tuning, Oil change

  L S
a month ago
Good place, conveniently located in the center of Scottsdale.Very knowledgeable mechanics.

  S b
3 months ago
Thanks Steve for helping my daughter get her brakes done!Since I've moved across country and not able to be there,I knew you would help and guide her!