Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lexxandria Shantelle
4 months ago
Took 3 hours to change my tires even when I set an appointment and they had my tires pre-staged and everything. My auto shop classmates and I could change a tire in 10 minutes or less. I understand that they get busy but I really don t understand how it takes 3 whole hours. Only reason I would go again is because their services and products are within my budget.

  Anna Benavidez
3 weeks ago
There ridiculous and lazy , full of complaints and didn't text when the order was done . The cashiers were the only ones that were pleasant

  Linda Patrick
7 months ago
Worst customer service I have ever experienced. Never again will I go to the Walmart in safford. Manager made an employee apologize when I asked for him. Wouldn t not make eye contact with me or help me in anyway. I m so outraged and disappointed. It was only a walk in for a new tire 3 1/2 hours and took 15 dollars off and finally admitted to losing my paperwork after we asked the employees 5 times about my one single tire.

  Crystal Claridge
9 months ago
I waited about 45 minutes after my appointment time to get in, but got 2 tires put on and that took about 45 minutes. My only complaint is that they don't just simply do the tires. They had to get in my vehicle & check my odomenter and whatever was checked electronically inside messed up all my dash /steering wheel settings. The mph are in km now and I wish i could've just got the tires and not all that other stuff but I'm sure someone requires them to do it so. They did a good job nonetheless. Also, tires at walmart were definately the best price compared to the other places I checked.

  Cheyenne Hinton
11 months ago
After a sudden flat tire on my vehicle, I needed a replacement as soon as possible and I knew the place I could get that kind of service was at Walmart. I looked up my tire size and my local store had it in stock. The next morning I was the first customer in line before they opened. I could have been out on the road sooner but they had an individual who had an appointment before me. I waited about 3 hours for 2 new tires.

  Xavier Mendez
a year ago
The employees I can see were very hardworking and considerate. They spoke to me with kind words and you could tell they had pride in doing the work.The only thing I would consider to change is that they had to use computers to follow with. That made it difficult to finish in a short time. Overall they did an excellent job.

  Don Norris
5 months ago
41/2 Hour's To Put 4 Tires on 12:00 O'clock Apt left At 4:45 Arrived

  Matthew Beard
7 months ago
What can I say. It's Walmart. Same hassle another day. And being labor day and totally filled with zombies with no concern for what's around them. Rude, employees that basically don't do anything depending on what they're position is. Same thing another day.

  Dragon Man
a month ago
Waited 3 hours for a tire change that was scheduled for 11.

  cameron mills
2 years ago
This is the worst run Auto center I have ever been to. I have had oil changes done at Walmart auto centers in multiple states and this has been by far the absolute worst experience I have ever had. I had to come on 4 different days before they would take my car in for a basic oil change. They say they close at 4 but won t take a vehicle in after 1:30. So I finally come in the morning and they try to get me to come another day because they had 2 vehicles in front of me. It took 15 minutes just to get someone to come out and take my information. The managers are no where to be found and out of the 2 employees here only 1 seems to have any kind of work ethic. This has been a terrible experience and I wouldn t recommend this place to anyone.Service: Oil change

  Nicolas Merritt
a year ago
Nothing really negative except to get a replacement tire would take 3-5 days for our specific size and then ordering online they wanted to ship the tire to us and then we would've had to schedule an appointment with them which would take an additional 2 days.....so when we had a steel rod through our tread and along the side wall 5-8 days of waiting was far too long. We found another local place that was able to supply the needed tire the next day even though they too needed to order it.

  Meredith Nye
2 years ago
If you don t want to walk around Walmart for 3 hours while waiting for an oil change go elsewhere.I don t think my 1 star is unreasonable.I just had my oil changed here, it took almost 2 and a half hours. When I dropped off my vehicle they told me it would be about an hour, there was one bay open for oil and one car in front of me. An hour seemed like a great estimate to me.I timed my grocery shopping just right so I d get my milk and other cold stuff and check out right at an hour so there would be plenty of time. Checked out with my groceries and headed back to get my car. It wasn t done, I waited around for about 30 minutes. No one checked on it and no one talked to me except one clerk working the counter mentioned hopefully only a few more minutes .I went to the subway up front and ate a sandwich and came back. Now it s been 2 whole hours since I dropped my car off. No one has called me or offered an explanation as to why my car isn t ready. My ice cream is melting and I have places to be. I finally had someone go back and check. They said 5 more minutes. 15 minutes later I had someone else go back and check. They said we re almost done .By this time I m assuming there is something wrong with my car or someone has been injured. Finally a tech notion and the manager come out with my keys.I ask what went wrong and here is how the conversation went:Me: what went wrong? Manager: what do you mean what went wrong? Me: you ve had my car for over 2 hours Mgr: I only have one guy and we re training Me: ok, well why didn t anyone call me an hour ago to tell me there was a delay? Mgr: inaudible mumbling as he walks away.No one apologized. No one offered a better explanation.I m glad they re training some new techs, jobs for everyone! However, them training should not inconvenience the customers so much, it took more than twice the time they quoted me. Someone had to of noticed that my car had been there a LONG time and picked up the phone. I sat around Walmart for an hour and a half while my groceries went bad.They need new management or to send current management to customer service training.TLDR; don t go here. They take WAY too long, they don t communicate, and the manager is rude.

  A. Cole
a year ago
I got a tire patched today with the help of Alex, a mechanic in the WM Auto Center. He made the could be stressful situation much more pleasent and stress free. Thank you Alex for your professionalism and care!Service: TiresService: Tires

  Georgia Bryce
5 years ago
Leland was great!!! One of the associates was very rude to me, when I got there and the guy asked what I needed I had to wait on the manager looking guy to stop and talk to him before he checked in my tires. Whatever happened to customer service? Walk with him if it's that important, the manager did not care that I was standing there waiting!! The woman at the counter wasn't very friendly either!!!

  Philip Loveridge
4 years ago
The five stars are for Tony the mechanic that installed our tires and tested the battery in our car. He did an excellent job! He is honest and really cares about people! He took the time to answer questions with a smile! He deserves a raise! The service advisor was great too! She was friendly snd helpful even though it was very busy! Sorry I don't remember her name. She gets five stars too!

  Rick Chacon
8 months ago
Horrible service!!!! Three hour to rotate tires and I was the first one there!!!! Also had a dent on my rear bumper and nobody said boo.

  Helaman Gile
5 years ago
If you don't care about how they put your car back together than it's your place. If it is a oil change you mostly will leave with all the right bolts.Mostly a good place for tire change. They will meet almost any price on tires.

  Keith E. Carman Sr.
4 years ago
The Super Walmart Auto Care Center in Safford leaves a lot to be desired.I was there to purchase four tires and I waited 1 1/2 hours for the tire installation.Surprisingly, they didn't complete the job because supposedly, they only had three of the brand tires needed for my vehicle.The Sales person told me their computer indicated four tires in their inventory. Obviously, this was wrong! So, I ended up wasting 1 1/2 hours waiting at Walmart for Nothing!It's my belief that an adjustment in the management staff of the Automotive department is sorely needed.

  Mike Marble
4 years ago
The workers were great. Took a little long. I just don't like the manager of the tire and lubes attitude and the way he talks towards his staff. Just my opinion.

  Spencer Emery
a year ago
Waited for 45 minutes for an oil change just for them to tell me the filter they needed was out of stock after the time they told me it was going to take.

  Kathy Scott
a year ago
Had to replace batteries for our RV, made sure they were in stock then paid for them online and saved $10 each them picked them up later

  Sherry Maner
4 years ago
Travis in the automotive counter was amazing! The tire techs on the other hand took 4 hours to do 2 tires, with a total of 8 hours on 4 Tires within two trips, which is completely ridiculous especiallly with an infant and having to sit and wait on something that shouldn't take as long as they did.

  Wade Sanders 122
5 years ago
3 hours for two tires. All the cars that arrived after us were gone, had not even started our car yet. When asked they replied "oh yeah were just getting ready to start it".

  Robert Slots
6 months ago
4 stars for service, 0 stars for the waiting area. There isn't one

  Danial Rowan
5 years ago
Had to buy a battery for my vehicle. Employee was very polite and knowledgeable. Provided a lot of information on the different types of products. Definitely would go back. Great price for the battery also.

  Louie Gonzales
8 months ago
Got all 4 of my new tires and only took 4 an a half hour

  Y Xia
3 years ago
Really bad service here. You made your appointment at 10 am and no one even came to talk to you for next step. All they do is chatting inside and cleaning the ground

  Cyndie Perry
a year ago
The young man who worked on my truck was rude and kept trying to give the the wrong tire back. I asked for the old tire back.

  Troy Liljeblad
6 years ago
This auto care center proves what the news has been saying.... DRUG CAPITAL of Arizona. Cleaned out the back of my suburban because our Toyota pickup needs tires and the suburban has new tires from Walmart and I got the road damage for tire repairs (nail in front tire) since we live in Benson and we had business up here in safford figured we would buy 4 tires for the Toyota throw them in the back(get them mounted at home) and get the tire repaired. I m told yes we ll fix the tire but its probably gonna be 3-4 hrs.... DISCOUNT TIRE THANKS YOU!!! I got to go to Tucson tomorrow so.... I ll pay to fix the tire and get the new Toyota tires there.

  kimberlee palma
a year ago
We love getting our oil changed here best price in town