Discount Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TJ MX397
4 months ago
Pretty disappointed. Spent $2k+ on tires here. Called ahead to make an appointment, and ensure they had the tires I wanted. I got there, and they (of course) did not have them, but happened to have a set that would work at $60 more per tire. Even having an appointment, it still took them 3+ hours for just tires, no other services. Two days later, I heard a clunk from the front wheel pulled the center cap, and had a lug nut just rolling around inside it! Our fleet manager put me in charge with the manager Jorge , and after one email explaining the issues, he ghosted me. Lame. I like Discount as a whole, but I won t be back to spend my $$ at this store.

  Erin Ward
5 months ago
I spent $960 on tires today at this discount tire. I left the shop and headed to pick my kids up from school when the tire pressure light came on, my right from tire was 51 psi. I pulled over and checked the tire and there was a huge tear in it, I was really worried about driving with my kids in the car with a tire that was about to explode so I had to make other arrangements to get them from school. Went back to the shop and while they did replace it, they didn t apologize at all. I seemed like more of an annoyance to them, very disappointed and I will not be going back here. It s scary to think about what could ve happened if I hit a pot hole or got on the freeway, it s completely unacceptable and extremely unsafe.

  Brian OConnor
2 months ago
Called this location this morning when my car had a flat. They got it right in, fixed it, and I was on my way with that car in under 2 hours. Ironically, I had talked to this location about a week before regarding a new set of 4 for a different vehicle. Unexpectedly, they had already had those tires sent to this store even though I had not paid a dime yet. Thought it might be a long shot, but they were also able to get that car in same day and up and running with 4 new tires. Their prices are very fair too. Because they were busy on a Saturday and I was there with two cars, I talked to several different people. They were all VERY friendly, knowledgeable, and a pleasure to work with. EXCELLENT customer service and in my opinion really went above and beyond! Glad I found this location and will definitely use them again and recommend them to anyone that needs tires. Thank you!

  Brian Inch
a month ago
This was by far the best experience I've had in a bad situation ever! Jorge Rodriguez was the absolute best to deal with. Although they did not have the tire I needed at his location he called multiple other locations near by, and made sure that they had hands on the tire I needed and was going to get the quoted price when I arrived before I left his location. Not to mention everyone in the shop was smiling, laughing and running from the shop, to vehicles to get them, communicate with customers or to get tires. I will forever buy my tires from discount tires from here on out. 10 out of 10 experience from service, to quality of work, and price. Thank you Jorge Rodriguez and queen Creek quality tire for the wonderful experience.

  Cora Nash
3 months ago
The team at the Queen Creek location was awesome. They set my appointment over the phone and was able to diagnose the problem quickly. I needed 2 tires and a sensor and they had the work done in one hour. I feel safe now that my tires are taken care of. Thank you guys!

  Robert Gooch
2 weeks ago
Excellent service by the whole team. Quick easy appt to get a flat repair for my Rivian. I was concerned due to the factory steps needed to remove the wheel etc. The tech was up to speed on the latest and took care of the tire with care. I recommend this team!

  J. R.
5 months ago
When I need help with tires, I go here because the staff is super helpful and friendly, I can make an appointment if I want to, and once they get to my vehicle they are efficient and accurate. I also appreciate that they send text updates regularly and send a link to follow the progress on the vehicle as well. And if I choose to wait in the store, they have comfy seats and water bottles, making it a bearable wait. Today I had an appointment to drop my car off to remove a screw and have the tire repaired. I dropped my car off much earlier than my appointment time and figured they would get to it eventually. I was pleasantly surprised when I got a text about 30 minutes after I left saying it was done. Great experience! So why the 4 star review? Because the number one reason I like to make appointments anywhere is to save time, but here I still have to stand in the regular line and wait an undetermined amount of time just to drop my keys off to them. Today it was about a 20 minute wait. If they had one dedicated line or employee for appointments/drop-offs, or even a secure drop box of some sort for me to drop my keys in, that would be amazing, and would bump my review up to 5 stars.

  Russell Berthelette
3 months ago
I love this place because they have solid warranties. They re very quick with their service and work and the staff is mostly friendly. The only thing I have is I wish you could get deals on one or two tires not always a set of four, but I get it they gotta make their money.

  Kenny Sherman
2 months ago
My daughter's Kia got a flat and the team at discount took good care of her and even rotates the tires for free. I talked to Sean who may be a manager there on a super bust Saturday as the center cap was missing on one of the tires and Shawn took the extra time to find the cap for us even tho the place was packed and even offered to replace the cap if they could not locate it which I felt was outstanding customer service since I could not be 100%,sure if it was lost there. Turns out this was not necessary as we did find it. Thanks Sean for not just shrugging it off and taking the extra few minutes to be sure discount tires!!!

  Spencer Star
a year ago
Some of the best service I have had. Jorge had assisted me in ordering tires and scheduling! He was able to match pricing for me on tires that I had found through a veterans site and included the Certificates for Discount tire protection to cover my purchases! The staff is friendly and with my appointment scheduled having my tires replaced was a breeze! I would easily recommend coming here for all your tire needs!

  Gmoney4177
11 months ago
This DT location is the best by far in Queen Creek. Jorge Gonzales (Manager) went over and beyond setting me up w/getting 37" Nitto Grapplers on my 18 F150. Also went as far as trimming my truck on-site so my new BIG tires didn't rub.I would highly recommend this location and will definitely send friends and family to see Jorge G.

  John Broome
2 weeks ago
I stopped in because I had a flat. I talked to Jay and he said it would be a long wait. I was ok with that because he really seem interested in my problem and was very courteous. I had earlier stopped at another shop and they seemed to not be interested in my flat. Good job, Jay.

  William Bessix
4 months ago
I ordered my tires and rims online, and the tires were in. However, the rims were in Florida. HWhen the rims came in, I got the call, and they fut me right in. I was supposed to be there an hour. It felt like 30 minutes if that long. My escalade rides smoothly again! Thank you, Discount tires

  Georgia Zagaros
4 months ago
Scheduled an appt a month in advance for new tires. When arrived, they said the tires would arrive around 2pm because they didn t have all 3 tires. This could have been communicated earlier. The original time was 9 am, and it is now after 5pm. Not sure if appointments hold any value here.

  Jason Talbot
4 months ago
Best tire shop in the valley! Their team is extremely friendly & professional! They stand behind their work & customers! Don t hesitate to stop by for top notch service! They re no doubt my go to for all my business tire mounting & balancing needs!

  Mary Madera
5 months ago
A little miscommunication on both ends with our order on new wheels and tires but they did everything to make the situation right and had us in and out in 45 minutes on a very busy day. We drove 2 hours from Strawberry being we don t have a Discount Tire. Would highly recommend this location!

  Kai Vinson
2 months ago
Update: Although it was a nightmare they did make it right and now I'm riding smooth again. Moral of the story, don't buy the cheap tires If you drive a large van.I wish I had the time and patience to explain the nightmare that discount tire has been for the last couple of months. All I can say is I will never go to any discount again. Waste of TIME and MONEY. I will go somewhere where they can get it right.

  CaS Facciponti
5 months ago
Love Discount for the free air check. Nathan hooked me up and Leo did a courtesy safety check. I knew my tires were shot and we talked about it...he wasn't pushy and even mentioned they have a 5% military discount. Thanks for the support! My FJ deserves the very best!!! I'll be back.

  Arielle Cox
2 weeks ago
I always have a good experience here. I am in and out in a decent amount of time. The employees always take the time to explain everything and make sure you don t leave confused.

  Jordan Davis
2 months ago
They ordered the tires I needed. When they came in they called and scheduled the appt. They had my car in and out really quickly. Replaced all 4 tires. Great customer service

  rob jeffrey
a month ago
Overall a meh experience. Initially came in for a tire possibly under warranty. Once a small hole was found that was out the door. The store offered me a 2:45 appointment today and when I got there at 2:40, my tire wasn t even in yet. Tire came in at 3:19 pm. Add that to the confusion as to where my keys were as my car sits in the parking lot finished without my name being called. I actually went out to ask Dennis if my car is in fact done. I had to go looking for my vehicle. He couldn t find the keys and I m still sitting on the lobby at 4:05 pm. I ve been using discount since 2003 and was my go to for 3 vehicles. Very disappointing overall experience. May not come back unfortunately. Usually they are spot on. This time was very disappointing to say the least, as I spent $250 for a tire. Apparently one of the workers dropped my keys on the ground in the shop and that s what took so long Which means I spent probably an extra 10-20 minutes waiting on my car that I didn t have to as they look for the keys. Just an overall not good experienceUpdate a week later, nobody from management reached out, nobody responded to this review Makes me think they don t careUpdate 9-27-23 Still no comment on this review and still nobody reached out from the store. Nothing Crazy just shows how much they could care less.Update 10-3-23 No response from the store. No response from any member of management at the store This just continues to prove my point.Update 3-1-24. Still no response from anyone at Discount. Giving them another shot. Here to have tires put on. So far Andre was very nice. We shall see 64 minutes waiting in the lobby and they finally took my truck back to do the tires What is the purpose of an appointment if you have to wait for so long? I just realized that this store doesn t respond to 1 or 2 star ratings. Only 5 stars get a response. Interesting.I m gonna go 5 stars for hunters service!!!

  Bradley Bratton
5 months ago
This place is amazing. They had music in the shop, and nearly everyone working there was singing along. Gave a new meaning to we whistle while we work. I really appreciated it. The amount of hustle is top notch as well.

  Stephen DC 5
a month ago
I ve been going to discount tire all over the valley for years now but this location has been top notch. I appreciate the service and quality, keep it up.

  Anna Marie Denney
6 months ago
Always courteous and polite went to fill up my tires with air. Love the new gadget they have to determine if you have a nail in tire. Fast text for pertinent info for future use. Tips are appreciated

  Christopher Carlsen
5 months ago
99% of the interactions I have with Discount are absolutely flawless. Great prices & customer service is top notch. When things don t go right they acknowledge, apologize and make it right. Not sure I could ask for much more.

  David Unzicker
a month ago
Good friendly service, competitive pricing. A little aggressive upselling. It gets busy so make an appointment if you can.

  Bo Sexton
4 years ago
Called ahead and spoke to Junior to see if they had a certain tire in stock ( 275/35ZR20 Michelin Pilot Super Sport) which they didnt, but ordered for me. They called me back within a few hours saying the tire had came and could come in for install anytime. I came in within 25 minutes to get the new rims and tires installed, and was brought back quickly. They made no fuss with me pulling my vehicle onto the lift or standing in the back to watch the process. All techs on the job were careful to not scratch the new rims or old as i was keeping them to sell.Highly recommend them for service, will definitely go back for my 6k tire rotation or any other tire needs i may have!

  Kaden Goeckeritz
7 months ago
The employees at the Discount on Ellsworth Loop are the best. I came in on a Wednesday morning and before I was even fully parked, Justin was walking out to greet me and ask what was going on. They got my tire fixed in a little under an hour even tho I didn t have an appointment. As I waited, I watched in the lobby as Sean and Dennis and Shandiin welcomed people one by one and then had them smiling as they walked them out to their cars to see what s up. Appreciate the good attitude and great customer service of this location!

  FRESHTRACKS Consulting
5 years ago
Making the decision of how many tires to replace is typically not thought of as an enjoyable activity. However, they had great prices and wonderful service. We noticed our car was pulling to the right days after getting them changed and they fixed it.

  christina cele zuniga
3 years ago
Customer Service is superior. Highly recommend. I have been on the search for new wheels and tires and they go above and beyond to help me. They listen and understood what I wanted and what I was looking for. I got the wheels and tires I wanted even through this crazy pandemic. Thank you all so much!