Findlay Buick GMC Prescott

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jeff keyer
a week ago
It was excellent, probably the best experience that we have had to this point to be honest. Martin and Teresa were great. I have known Martin for a while, but it was my first time meeting Teresa. Both achieved exceptional ratings from me. Martin as always provided just what we were looking for as far as vehicle and the deal itself. Then Teresa was wonderful about delivering it and explaining the paperwork and the vehicle itself. Again, outstanding customer service.

  Troy
3 weeks ago
Great variety of GMC trucks. Lowell was the sales guy that took us on two test drives on two different trucks. Aaron the manager was helpful as well. If we end up buying a truck it will be from here. Stay tuned.Part 2:Our sales agent, Lowell, was the first guy to walk out to us when we walked onto the GMC lot. We test drove two trucks to get a feel of which one we would like better. Lowell answered all of our questions and then some. He knew quite a bit about the truck's features. The particular truck we wanted was not on their lot. Lowell explained they could find one and get back to me. Lowell let us go at our own pace over the next week or so. Between Lowell and the GM, Aaron, they found the perfect truck that we were in search of. We chose the Thunder Gray AT4 with all of the bells and whistles. They took our trade in and made that a very simple process for us as well. Between Lowell, Aaron, and the finance manager, Cimeron it was a smooth process. We couldn't be happier with our new truck. I would absolutely recommend Lowell to help you find your next vehicle. He was professional and never pushy and always cordial. Thanks for your help Lowell. God bless.

  Raul Martinez
2 months ago
Had an outstanding buying experience with Findlay Buick-GMC. Teresa and Alex were excellent and treated me like a valued customer. Best part of the entire experience was that I didn't have to set a foot at the dealership. In my type of business, time equals money and Teresa saved me a ton of time. Keep up the good work and Thank You.

  Kailee McKinley
a month ago
So my little family and I went in, we had something we wanted in our vehicle and Caleb helped us find all our essentials! He was so kind, and was not like any salesman I have met. I totally recommend Caleb, and Findlay Buick GMC. Our family has bought 2 vehicles here now, and will never go anywhere else!

  Dolores Buehler
a month ago
I was able to go early on a Saturday morn and did not have to spend 2-3 hours! Troy took care of the service promptly and was so kind. This is my first time to own a Buick and I have been impressed with the service!

  Julie Errend
a month ago
Just want to give a shout out to Cody McKinnon. We brought a truck in for batteries on Saturday. I listened/watched Cody handle numerous customers and phone calls while we waited. He was so professional and helpful to everyone. Not often you see customer service like Cody's. A+++

  Omer Irby
5 days ago
Caleb was very knowledgeable and patient. All the staff was friendly and helpful. It was an excellent experience. I highly recommend Finley Buick.

  jason fichera
2 months ago
Dishonest pricing:I would like to start off by saying the service reps were awesome and professional so I want to give them 5 stars, my problem was the part that I had them do , I had a fuel pump replaced, there cost was 950 for the part alone , the same part online is between 200-250 depending on where you look, I asked the parts dept why this part is so much more here and they couldn t give me a real answer. why is the same part so much more through the dealership ? Now I understand the markup process to make a little profit but 300-400 percent , that s just dishonest business . My advice to everyone is to get 3-5 estimates from different shops and look up the part that you need fixed to know what that part actually cost , there is no reason for a part that cost a fraction of what they charge when it s the same exact part , I will not be going to Findlay gmc Prescott again , it is ethically wrong to do what you re doing

  kari krumlauf
2 months ago
Lowell had us from the beginning, he listened to our needs and worked hard to ensure I was getting exactly what I wanted. He was kind, professional and communicative throughout the whole process. It is a tough market and there are floods of trucks to choose from; we purchase from LOWELL and his dealership - because of how impressed we were with him. Thank you Lowell!

  Kim Raibourne
4 months ago
Caleb Rogers was our salesman and Martin Norris is his Team Leader. What a wonderful team! Caleb was attentive and knowledgeable, answering our questions. Martin was very friendly and made sure we got a great deal. I just loved the service and support these two gentlemen provided us. They are great ambassadors for Findley Chevolet GMC. I would definitely recommend them. Truly a great buying experience! My thanks to Jamal McCoy for creating an employee culture that nurtures great customer experiences! Miss Kim R.

  Larry Cole
4 months ago
By far the best experience I have ever had purchasing a vehicle. Teresa was so courteous and helpful, I cannot wait to buy another vehicle! Also, Cimeron deserves a shout out as well. she came in on her day off to push all the paperwork through on the financial side. Thanks to everyone at Findlay Buick GMC!

  Isabel
2 months ago
Martin and Alex Valencia are absolutely amazing! They went above and beyond to help us get into a 4-wheel drive suv! I highly recommend them over at Findley GMC Buick!

  Joseph Nevlis
4 months ago
Caleb was very good at helping us find a vehicle. Initially we could not find what we were looking for. But, Caleb kept looking and kept us informed as to what was available. He helped us through the viewing and purchase process and answered all of our questions. Good job. Good experience.

  Jerene Morrison
5 months ago
Took my vehicle in for a Warranty Repair a couple of weeks ago. They were quick to get me in, were very professional, and did pretty good work, which is rare to find when it comes to dealerships. My only complaint is they were kinda messy when topping off my rear differential. I wish Google allowed half stars, so I could've given this place a 4.5-star review. But it's making me choose between 4 and 5-star. 4 is too low. So I will give it a 5, because I'm forgiving.

  Kaiser Soze
2 months ago
No issues. Finally found a used car dealer that actually knew how to negotiate. Also seemed like they really wanted to sell a vehicle. Thanks for using your people skills Caleb and Martin!!

  Pam Mclaren
a month ago
Shout out to Howard from the service department for our "ride" home after our car was brought in for unexpected issues. Very pleasant, courteous and enjoyable ride. Howard made our day!

  Jeff Young
3 months ago
Martin and team never miss! Because of them, they will keep getting my business. The dealers in my local market, kept wanting to charge more, but Findlay Prescott did what was right and got me a great deal! Shout out to Findlay Prescott!

  William Litzinger
5 months ago
Only show in Prescott for GM and Chevy repairs requiring standard dealership service. I found them to be very profesional, helpful, and honest. They spotted some issues on my vehicle and repairs were done quickly. I also needed work on my exhaust system. They said they could do the repairs, but recommended I go to an exhaust shop that would save me money. Great folks.

  Jim Lundquist
2 months ago
We were very far from home, we had a problem with our 23 sierra. I called the dealer to get my truck in asap. They accommodated me and got us on our way fast.. Great job thanks to everyone...

  Iza Jackson
3 months ago
First of, praising and glorifying GOD for making All things possible. A BIG Shoutout to Martin, a GODLY person who also made it possible for us to take home a brand new car that never ever occur even to our wildest dream! Also, to Alex Valencia, who's part of the entire process making sure we can pick a car that we want. To all the staff of Findlay, from the bottom of our hearts, THANK YOU SO VERY MUCH for all you do! May your HOLIDAY be filled with so many BLESSINGS from our LORD JESUS CHRIST!!!

  Amy Bannick
2 months ago
Teresa provided great service and follow through during this journey! I really appreciate having had the opportunity to meet and work with Teresa to get my Encore.

  Noel Carlson
4 months ago
Our "experience" with Doug far out-weighed any other dealer vehicle purchase, EVER! With that being said, consider Doug a TREMENDOUS ASSET to your company. Sincerely, Noel & Ron Carlson Prescott, AZ

  Karina Sanderson
a year ago
Today we bought a brand new 2023 GMC Sierra Denali at Findlay from Dillon Smith. We are extremely impressed by the amazing customer service we received from Dillon (which is hard to come by nowadays). We appreciate everything and if you re looking to buy a used or new vehicle; Dillon is definitely the man to go see! Thank you to everyone at Findlay for making this process an easy and smooth one!

  n r
6 months ago
Personnel were polite and helpful and the service was done as requested.However, I had the tires rotated on the vehicle during this visit. The vehicle developed a vibration afterwards. I had already scheduled a return visit to have another repair made. While at the second visit I asked if the tires had been balanced when they were rotated. Turns out they weren't because that is not routine in your shop. I had the tires balanced for an additional fee. This would have required another appointment had I not already scheduled the other repair work previously.Bottom line, I think that tire balancing should always be part of a tire rotation at a professional shop and would have been nice to know that it is not included routinely. I found this to be poor customer service and an added inconvenience.

  Susan Sandifer
4 days ago
All staff is friendly and helpful. Great on availability for any further questions.All around full service from these folks

  Brit Haws
2 months ago
Check in was quick and easy. Offered a courtesy shuttle. Called and let me know when the work was done and no issues with recall work that was done.

  A Orozco
6 months ago
Stay away from the service department & their pre owned car warranty!Took my vehicle which was purchased at this dealership in for an engine light display. They preceded to tell me it s a sensor that needs to be replaced that is covered under the warranty. About an hour later I receive a phone call that the GM certified technician cannot remove this sensor that is engineered by GM to be removed. So now they will need to replace my whole exhaust system which will cost me $3500! I ask them how that can be my responsibility considering it is all due to manufacturing. They tell me there s nothing else they can do.I call over & over to GM and can never get to anyone that can answer the question or assist me above the customer service. The GM customer service center would not let me talk directly to the warranty department as the only ones that do that is the dealership and the warranty department takes their recommendations!! I called back to the dealership advising them of this and pleaded my case that their recommendation about the GM certified part and certified technician might make a difference. Of course they said they have done all they can do, the only option is a new $3500 exhaust system. I m frustrated and am not driving thevehicle as I don t want to make issues worse.Finally I take it to my local mechanic that I ve used for years, I explain the situation and ask their opinion. I order a GM certified sensor that cost me $175 and he gives it a shot, needless to say thirty minutes later he got the sensor off and replaced with the new one charging me $50 for labor!My assumptions were correct, the service manager, his representative , as well the the GM Certified Technician not being able to remove the part were all working to make money off me rather that doing their job! Zero assistance! Absolutely disappointed & disgusted!

  Jane Fuller
6 months ago
Everyone was so nice, Alex bent over backwards for us he listened to what I wanted and got me my perfect car. my son bought a car here the week after we did. I recommend them to anybody and Alex was awesome he stayed late to help us.

  John Popp
3 months ago
Doug was great to work with, answered any questions asked of him, easy going, showed me all the bells n whistles on the truck and great sense off humor made it comfortable buying the truck.

  Ryan Bailey
7 months ago
Chuck was awesome! Did what he said he was going to do and made a purchase from out of town silky smooth highly recommend working with Chuck!