D & W Auto Service
4.9 (122)
3039 E Thomas Rd, Phoenix, AZ 85016
(602) 954-7923
phoenixhondarepair.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Alice Zen Adams
a year ago
D & W came recommended from a friend. I m so happy I tried them out. Needed service A & B on my Honda Accord. Usually I wait 2-3 hours at the dealership. D & W had me in and done in 30-40 minutes for a much better price.My brakes were a bit squeaky as well and they said it s just brake dust you don t need to replace them. I feel like this is an honest business that appreciates their customers. I would highly recommend you try them out for yourself.Services: Air & cabin filter replacement, General repairs & maintenance, Oil change
George Nicolopoulos
a month ago
Bill, Justin, and company do amazing work!! They took care of my grandfather's car back in the 90's. Reasonable prices, friendly people, and very reliable!
Reginald Akins
3 months ago
I went to two other shops to get my car worked on for the issue I was having. It cost me hundreds of $$ for a new starter and a new battery... the problem persisted. Took my car to Showcase Honda, the guy listened to my car, heard the problem and told me he would have to run a diag on it @ a cost of $180 (I backed up and left)I called D&W, and these guys diagnosed my problem over the phone in 2 minutes, took is over, and they fixed it in 20 min!!!!!!! Are you kidding me!!!!Honesty and great service is a rare find these days!!!! D&W hit both pointsYEP, just found my new mechanicReg
Joel Astro
3 months ago
Amazing family owned business. The technicians are amazing and so is Justin behind the counter a great place to have your Honda or Acura worked on of any year make or model.
Ken Haga
8 months ago
We've been taking our 2007 Honda Fit to D&W for years and found them to be highly competent, honest and fair. Communication about issues and recommendations were consistently provided and timely. I've not known any service provider (auto, contracting, etc) that I would give 5 stars let alone recommend. However, D&W stand out and I highly recommend.
Brendan Coronel
4 months ago
These people are honest. I have an old car and they could have told me that 100 things were wrong but they didn t. They fixed what I asked and charged a fair price
Jessica Thompson
a year ago
I heard about this place back in September from an Uber driver. I spent $1700 at another place for a tune up and to fix the AC cuz it started blowing warm air. But the AC never got fixed and I've been without AC since September 2022. I gave D&W a chance and they completely blew my mind. The price was A LOT lower than any other place I went to. The knowledge these guys have is absolutely phenomenal!! They didn't talk to me like I was a child and they definitely did not try to fix anything that wasn't broken. I owe this place my full loyalty as a Honda owner and I cannot see myself going anywhere else. My Honda, as old as it is, feels AMAZING!! If I knew who that Uber driver was from September I'd gladly shake his hand because that was the best recommendation I've ever received. If you are a Honda or Acura owner please give these guys a call because I cannot say this enough. They are clear, honest and can get the job done. The other place held on to my car for 3 days and wanted more money to fix the AC. Thank you D&W!! I'm very grateful!!Services: Vehicle Inspection, Air conditioning, Auto brake replacement
Scott Fraser
11 months ago
I never write reveiws but was compelled to do so here. I was visiting from Hawaii to buy a car for my son at NAU. I came here to have the potential purchase inspected prior to buying.Wow. The people, the service the straightforward attitude was amazing. All done with a smile. I felt like I was home in the islands again. I feel really lucky to have found this company and they made me realize there is still genuine people in the world. You can't go wrong with D&W Auto Service.
Dione
6 months ago
Best place ever for your Honda, I've been coming to this place for over 10 years will not let anyone else touch my car unless they recommend.
Michael Spotts
5 months ago
I ve been coming here for years. Justin and the gang are rare, salt of the earth honest and hard workers. Fair prices.
Emily Hinsberger
a year ago
I cannot express how much I love D&W and everyone that works there!I know that I can trust them to be honest with me, not abuse that trust, and always provide quality service (for a reasonable price). Justin will always explain the problem in easy to understand terms.The whole family uses their services (and will continue!)Services: Exhaust, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Brakes, Battery, Oil change
Michael Edgell
a year ago
I love D&W. They are super friendly and the charges are reasonable. We have two Hondas and I wouldn't take them anywhere else. Highly recommended.Service: General repairs & maintenanceService: General repairs & maintenance
Geraz Pina
3 months ago
Thank you so much guys for making sure my car was ready for the long road-trip I took ( Phoenix- Chicago ) u guys are absolutely the best
Brad Fevold
7 years ago
Justin is awesome. Honest, reliable and very helpful. I have been a Honda owner of many vehicles for over 30 years and he is the best I have ever had service my vehicles. I will be taking my other Civic to him next week...He has earned a customer for life.Brought my second car in a few days ago...same honest service. Don't go anywhere else. D & W is THE BEST!!!
Melanie Burgmeier
a year ago
D and W auto is the ABSOLUTE best! They are the type of business you hope to find when looking for a car repair place! Bill, Justin and the team are trustworthy, professional as can be and so knowledgeable. They tell you exactly what your car needs . No need to get a second opinion!! We LOVE YOU GUYS Services: Air & cabin filter replacement, General repairs & maintenance, Auto maintenance, BatteryServices: Air & cabin filter replacement, General repairs & maintenance, Auto maintenance, Battery
Amy G
2 years ago
I m so grateful for D&W! I can take my Honda to them any time for anything and know that the work done will be high quality, the staff will be honest and friendly, and my car will be in the best hands. I trust this place above any other. Thank you!
Gwen Guthrie
a year ago
It's a great day when you find an auto mechanic that you trust implicitly with your car. These guys are the best. Able to make an appointment to get an oil change and it only took a half hour.They told me my tires needed rotating, I said I got my tires at Costco so rotations are free so they didn't do that & I took it straight to Costco right after & had that done. They are always trying to save me money. Who else can say that about their mechanic?
Chris S.
a year ago
I took a friend here to pick up a car so didn't have a direct experience with these folks - but they seemed quintessentially professional and courteous. My friend has been coming here for years and has great things to say about them. I wouldn't hesitate to consider them for some auto work.
Jeff Kluve
3 years ago
I am nobody's cheerleader. I generally write reviews when I have an extreme experience with the business, usually extremely positive, sometimes extremely negative.I've had lots of different cars, lived in lots of different cities, so I've experienced service departments ranging from new Range Rover dealerships to the cash mechanic operating out of his backyard.My current daily driver is a Honda element with about 200,000 miles. I'm not afraid to spend money to not only keep it alive but when there are squeaks and rattles, I will do new parts before they are absolutely necessary. Keeping it quiet and tight keeps me from buying another car, so I m ahead. However, I don't like wasting money.With high mileages cars, I have discovered this: Your best mechanic is the mechanic who specializes in your particular brand, especially high-mileage examples.For example: Noise from a power steering pump, normally the (completely reasonable) recommendation would be ... put in new power steering pump . Because D&W knows so much about not just Hondas but high mileage Hondas, they know that for my particular model and my particular year, a $9 washer replacement will solve the problem. I have other examples.I know other shops that operate in good faith, but unless they really get into the weeds on a particular brand, they re not going to know the little quirks that can solve a problem without just throwing new parts at it. I wholeheartedly recommend D&W auto.
Rachelle Hiles
8 years ago
I was recommended to D&W Auto by my late aunt's friend. I had to get my aunt's car checked out to ensure it was safe to drive back to California. I was told this was a reputable business, and that it was! Very reasonably priced! The employees were professional and nice. Worked mainly with Justin who was great, and so was everyone else! I would definitely recommend this place to anyone in need of a mechanic. I now feel safe to drive the car back to California.
Tina Cope Zimmerman
10 years ago
I just can't say better things about the team of guys at D & W Auto Service. I've had my car (2007 Honda Civic) in multiple times over the last year and they fix what is necessary now but let me know what can wait a while so I can spread the expenses out a bit. They are extremely informative, honest and friendly. I've worked with more than just one guy here and each one has treated me great each time. It's hard to find an auto mechanic you can trust. These guys have my trust! Thanks guys!
Young Buck
9 years ago
Took my civic in to get a regular oil change and after that Justin told me what was wrong with my car. He had thoroughly inspected and pointed out everything that needed replacing. He was cool and listened to my questions and what i had to say. They have a very reasonable pricing range. I highly recommend taking your Honda here.
Heather Barr
6 years ago
D&W is amazing. They'll flat-out tell you if DON'T need something done, and if something can wait, and how long it can wait. This is so rare. Justin at front desk is a pleasure to work with. Several times, they've done minor work (10 mins or less) on my older Honda and said "No charge!" Wifi & coffee in the small waiting room. Excellent work, friendly employees, great experience. I recommend them to all my Honda-driving friends. I have friends who drive in from North Scottsdale just to use D&W.
J R
3 years ago
If you have a Honda or Acura then this is the place to go. Honest mechanics with NO unnecessary work being recommended as far as every time I ve gone in for services and repairs. I recommend D and W even if it s out of the way for you because it will be worth it. Do yourself a favor and skip the dealer service advisor games with high prices and questionable recommendations and instead give D and W a try and you will see why they have such a high review score on google. ;)Services: General repairs & maintenance, Brakes, Oil change
Vishwanathan R
5 years ago
They are an amazing family run Honda/Acura auto shop. They are down to earth and very helpful. Saved me a lot of money from falling for the lies of a dealership.Very ethical, and I can't stress that more, I bring in my own oil and these guys charge bare minimum for changing it out. I wouldn't mind driving back down to Phoenix to get my car worked on again if I had to, with these guys. Thanks again for the great service.
Ron Ron
4 months ago
Great guys and great service. Treated me and my family like family and with fair pricing.
Bill Ring
4 years ago
I never write reviews but...Can't believe I forgot about this place..years ago I use to take my Accord here..Not much has changed in 30 years except one of the mechanics from all those years ago is now one of the owners Excellent communication, excellent service and you can't beat the prices! Just to give you an idea I own a 2006 Ridgeline with 122,000 on it..Changing the transmission, transfer and rear differential fluid at the dealer would have been over $300..D&W did it for less than $200..I also needed new headlight housing and they suggested buying an aftermarket brand that I bought and they installed..No telling how many hundreds of dollars I saved doing it that way! Anyway, there is zero reasons not to use D&W and enjoy the extra cash in your pocket!
Layal Rabat
5 years ago
It's like going to your friend's house, but your friend is an amazing mechanic and really knows their stuff. They are trustworthy and fair. Affordable and do much better work than anybody I've ever taken my car to. if you gave me a Lamborghini I would tell you to take it back because the shop only takes Hondas and even if I already didn't love driving a Honda I would drive one just to be able to continue going to this place.
chris T.
2 years ago
Justin always took great care of me and my old crv. They do quality work at a good price and are willing to be flexible where other shops wont. Love these guys, if i still had a honda i would come here for life!
L. King
3 years ago
Absolutely wonderful. This shop makes me proud (and even more thankful) to own a Honda. I put off finding a Honda mechanic for over a year after moving to Phoenix because I was mentally prepared for higher prices and even more predatory practices than I was used to.Not DW. I only wish I contacted them sooner. I called to get an estimate and was quoted the lowest price I've recieved between 4 different states and 6 years for a routine fluid procedure. When I arrived for the appointment, the gentleman working the front end introduced himself and called me out by name just by looking at my car.They had me out in just 30 minutes, and the service was perfect. I'm absolutely returning the next time I need something checked out on my Honda Fit.If you have a Honda, these are your people!!!