Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
C C
5 months ago
Ive been a regular here for several years but after a recent experience I will not be returning. I dropped my car off for an oil change and when I called 7 hours later to see if it was ready they informed me they broke a nut on my wheel and it would cost me $400.. No one informed me they d be doing anything to my car besides an oil change.Super disappointed in the absolute lack of communication, accountability, and service.
Keith S
3 months ago
These guys did a great job working on my ASU daughter s jeep. Easy to work with and prices are very fair.
isaac March
3 months ago
These guys are a delight to deal with and are very transparent about pricing and costs overall. Sometimes they quote me and it ends up being hundreds LESS, never more.
Kevin Tyne
3 months ago
Also been coming here for years. Agree honest and dependable. Several times they found a problem and were upfront about it can wait save $
Trinna Views
10 months ago
I ve never been happier going to get my car fixed! Seriously so nice, fixed my car same day, lent me their shop car so I was not stuck and did not make me feel pressured in anyway for extra maintenance. 100% going back for anyone in my family s cars and recommend. From always putting car troubles off they make me want to go overly day. Sounds extreme but that s how amazing the experience and their work was. My AC feels better than it did when I got the car. Thank you!Service: Electrical repair
Agave Music AZ Chris Moller
6 months ago
I've been taking my 20 year old Suzuki here for years. They are always upfront, honest and capable. Great shop!
Tiana
10 months ago
Back to basic is my go to car shop. I ve tried others who have literally tried to scam me in to paying up to $2k of unneeded repairs (which I know I did not need because I d just done the work recently and another trusted shop confirmed it was unneeded), but every time I go to back to basic they are fair and honest. Even when I ve brought it in with concerns they will be honest if there s nothing needed and don t try to upsell. They go above and beyond, even going on a ride along with me to hear the concern myself(of course it didn t do it that day). They re also very friendly with good customer service. I ve tried several places in Phoenix but they are the one I trust.
BNC Beats
2 years ago
We took a car in for a water pump, new thermostat and hose Replacements upon prior to picking it up and getting it home we had a severe oil leak, missing rim cap and a torn hose. We took it back in to get the problem looked at and with the timing plate that needed to be replaced and filled that was not done originally upon repair now that we got that fixed would pick up the car now we got a broken door handle that now they want us to pay out-of-pocket for which is just ridiculous over spending $1,000 for repairs and having to take it back already twice just because you might pay a couple hundred dollars cheaper than other shops I would rather pay the more expensive price and have a job done right w/ lesser hassle and frustration and where we didn't have these tissues prior. Seems like allot of rushing and man handling.Sincere,Calvin2006 Hhr owner
Eddie Arndt
7 months ago
Dave knows how to take care of you. My whole family we bring our cars here. They know what they are doing and will do it right. U can trust your car being In good hands. My wife and I bring all the major jobs here.
Aidan Steins
10 months ago
Spoke with Dave on the phone about a sound we were hearing from the front wheel to ask if he could take a look. We came in and within an hour he found the problem (a loose brake caliper which could have been catastrophic) and had the car ready to go. Amazing service.
Karina McLaughlin
a year ago
Incredible service. Very skilled group of guys who are realistic with their prices. This isn t a shop that s going to BS you. They are efficient and personable. I will be eagerly recommending their services to anybody. Very upfront about everything that needs to be done and they ll do the repair quickly and thoroughly. Thank you to everyone there for giving me an above-expectation experience.Service: Auto maintenance
James Murray
2 years ago
Absolutely the best auto repair shop that I have ever dealt with. I was a diesel mechanic, but with age, I don t have the desire to lay under my car as much. So I know a competent repair shop when I deal with one. Recently had some work done and bill turned out cheaper then the estimate. That was a surprise.All their work is first rate. Not many places are so busy that they have to schedule your repair. Just call them up and see. Don t waste your time with other shops.
Jessica Nicole Noll
3 years ago
This mechanic is amazing! They are thorough and kind. They treated me with respect that I rarely get at other car places being a 25 year old woman. They were fair and explained everything completely so I could learn and understand. They were timely and communicative and were able to answer all my questions promptly. I would strongly recommend this mechanic to anyone in the area or even further out than this area as they go above and beyond to do an excellent job and made sure I was safe and my car was at top standard and completely taken care of. I have a used car and I m confident that aim safe knowing that they looked it over. I know that they were fair and did anything they could to help me out. The men at this shop are amazing! Especially as a woman I would highly recommend them!Services: Transmission, General repairs & maintenance, Brakes
Kimberly Tsosie
11 months ago
Very informative and will let you know what needs to be done on the vehicle before it's worked on. They will not force you to get things fixed and then have to pay. Love this auto shop
Mary Fortney
a year ago
I have been to Back to Basic for various tune ups for my 2005 Scion Xb and they have by far been the best auto shop I have ever been to. Absolutely incredible service. Friendly staff, very fair pricing, and quick turnaround.
Chevrette T
a year ago
For the owner! I will definitely spread the word!As I was leaving today I witnessed the owner/employee almost purposely hit a nurse/student, as she left he then pulled in a parking spot and almost hit another nurse/student car door!!. He got out, started screaming at this nurse/student about how they can t park on a public street, started screaming horrendous things, flipping her off, and started harassing them. He wouldn t stop calling this person names I can t even write, he then walked into the place of business, opened the garage doors blasting music and proceeded to keep flipping them off as they were driving away.I m shocked this place of business would be so unprofessional towards people parking on a public street (opposite) of their store. To almost hit someones car on purpose, try to hit another person in their car. There are no signs that say customer parking only. Sad to say, this man was so off his rocker, and didn t seem to hesitate to come after two people in their vehicles. Proceed with caution. If they treat people this badly for being in a parking spot, I can t imagine what they do behind closed doors :/
Felice Johnson
a year ago
I will definitely let you know I'm up for repairs there now my daughter recommends them highly . She said excellent work and great prices. Being a retired mechanics daughter we know good mechanics.
Christine Summers
3 years ago
I accidentally ran across this shop in yelp bc I was trying to find a really good trustworthy body shop instead of a dealership that rips you off and knows not what they're doing! I have been using this body shop for several years now. There are like 4 main guys who run this place with several guys underneath them. What I appreciate most about this place is their honesty, but they are knowledgeable and really nice. They won't repair anything without discussing the issue first, this way you have an option. They don't have a payment plan, but they will work with you. I am so glad that I found this place and I highly recommend them . Give them a call and chat. You won't be disappointed! Oh yes they just expanded their shop and are remodeling, but they have a couple cool vintage cars inside
Cami MacDonald
2 years ago
Best car repair place in Phoenix! Twice we have come in with a quote from a dealership and they do the same work at Back to Basic but charge a much lower price, and even better.... they will tell you when you don't even need the service that the dealership is recommending. Trust means everything, and these guys have totally earned our business forever!Services: General repairs & maintenance, Auto engine tuning, Body & Trim
John Kingsley
7 months ago
A class act in every way. They know what they are doing and their prices are extremely fair. Highly recommend.
Jd Davante
8 months ago
Great service, honest shop, and quality repair and parts. Treat you decent - like you're a human being vs. an ATM.
Lauren Bouton
2 years ago
These guys are awesome! They are super nice and trustworthy. The prices are good and they always make me feel welcome and supported. And they ll talk things out with me and explain pros and cons before making a decision.
Jason Young
2 years ago
Don't go anywhere else for your repairs. This is the only place you should go.Excellent service with really nice folks. They are upfront about your issues and won't rip you off like other mechanics.Service is fast and they keep you frequently updated with the progress.Services: Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Battery
Erin M
3 years ago
Best mechanic shop I have ever been to!I am a female and i was not taken advantage of. I was not dismissed or talked down to, and that is really important to me when choosing a mechanic. They were super friendly and super quick with my repair. If I ever need more automotive work done, I will come back. Thanks again!!
A ZRod
6 years ago
I have been going to this place for years and they have never let me down or some anything to my vehicles that didn't need it. The owner is a great guy as are the other guys in the office. I know I can always count on them to take care of my needs and trust them enough to take a car to them that I am considering purchasing and they will give it a once over and a honest opinion. Prices are very reasonable and like I said they won't do anything you don't want or need them to do.
Evan
a year ago
Excellent mechanic. I ve been recommending them to everyone I know. I ve had my car in 3 times and they ve done a great job every time. Very friendly as well.
Katelyn Donna DeGraffenreid
5 years ago
I've brought my car here several times. They have always gotten me in quickly, done good work, and charged fair prices. Good autoshops are hard to find so I'm glad I found this one that I can trust! I'll continue to bring my car here over anywhere else.
Casey Mcginty
3 years ago
I highly recommend this company. ESPECIALLY, if you don't know anything about cars and costs. My Honda fit needed a new Cadillac converter, which would have cost around 2,300. Dave offered another solution to weld a different one for 600.00. I so appreciate this option, as it's a 2007 and I didn't have to stress about investing more money or purchase a new car.
Bennie Soto
a year ago
Alex and the guys are b@d@$$! I would recommend them highly. I had an issue with the auto warranty and they were very patient while things were worked out. And did I mention they've been around for long time... go see for yourself.
Bob Croft
9 years ago
Have used Back to Basic for over 15 years for both my company fleet and my personal vehicles. Quality, dependable service. Stand behind their work. Fair pricing; quick turn-around. I'd highly recommend them.