ProParts USA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Philip Nguyen
2 days ago
I placed an order for a set of wheels to find out out they weren t being made any longer, so I all but gave up but great customer service prevailed! Jeff dug and canvassed his database and found a host of wheels like what I was looking for but none sat well with me for what my vision was for my ride. I declined and thank him for his efforts. A day or two later Jeff sent me one more set of wheels to look at and lo and behold they were the ones I had on my ride at the time but exactly what I was looking for chrome with black lip!!! Man, had Jeff just accepted my first declination, he d be out of a sale and me pain painstakingly surfing the web until I saw what I was looking for!!! Thanks Jeff for the tenacity, great customer service and commitment to your customer experience!!! Return customer for sure!!!

  Thiennam Ninh
2 months ago
Shout out to Jeff at ProParts US for ensuring my purchase went very smooth. The specific H&R spacers I want weren't in stock but he kept me 101% up to date on the part's status from manufacture to dock to my front door.Best prices and an even better customer service!H&R DRM 20mm bolt on spacers for my 2011 Lexus ISF on factory wheels as shown in photos.

  Josh Spencer
3 days ago
purchased koni yellows, shifter bushings and a set of lowering springs. Had questions about my order they responded quickly through email. Kept me updated on when my parts shipped. Very helpful sales team there.

  Trevor Ecklund
5 months ago
Ordered some Swift springs from Jeff a couple weeks ago. Order status didn't change for about a week, so I e-mailed him and he informed me that the rate I ordered was out of stock. He said he sent me a message about it shortly after my order, but I must have missed it. He offered the next stiffer spring rate that actually was in stock and had them ordered the next day after confirming the change. Swift then quickly shipped them. Still quite pleased with the transaction and I hope my Fiero is too!

  Dustin McSwain
a week ago
I ordered a part and it ended up being 45 days on backorder, I was gonna cancel my order but Jeff showed me another part as an option. I ended up getting that part and it turned into a smooth transaction after that and I was very satisfied with the end result. I appreciate the extra effort put in.

  David Allen
4 days ago
I will definitely order from here again. They notified me about a product being on back order and offered me an even better product when the back ordered product still wasn't available. Jeff is very helpful and extremely nice I appreciate his customer service. If there were 10 starts pro parts would most definitely get all 10.

  Brandon Garcia
a month ago
STAY AWAY!!!! Terrible Terrible Terrible. Everything about my experience with this company was awful, take two minutes to read this and you will know why.... I cant even believe all the good reviews on here based off the rodeo they put me through. I ordered a Jeep rim that was shown as "in stock" in November of 2023. Not until weeks later sometime in December (well after they took the money out of my bank account) did they notify me that the rim was actually NOT in stock but it was actually on back order for 4-6 weeks. No big deal right? WRONG. I agreed to wait because the rim i ordered was very difficult to find online and they had already taken the money out of my bank account. 6 full weeks later I ask for an update and they tell me its going to actually take a few MORE weeks... so I waited another 4 weeks just to be told AGAIN that my rim was not in stock and that their only explanation for why was that someone forgot to put it on their shipments.... Not only did they NEVER take responsibility for their mess up, they tried to blame it on someone else as if i had purchased the rim from the distributor themselves and not ProParts Depot. After nearly 4 months of delays this was their response, that they don't know why they don't have the rim other than it was not shipped to them??? My only two options after months of waiting were to cancel my order and go find another rim somewhere else orrr you guessed it! Wait another 3-6 weeks! Then I tried canceling my order which i was told takes anywhere from 1-3 business days. This is my FOURTH WEEK waiting for my money to be returned. I've tried calling several times but no one ever answers the phone number listed on their website. I would send them an email and get a response back in anywhere from 1-4 days later. This US company is the biggest scam I have ever dealt with in my life and i would not trust them to purchase anything. STAY AWAY!!!

  Equine Outlaw Horsemanship & Service Dog
3 weeks ago
While our order has taken a little long then it was supposed to that is in no way what so ever ProParts fault! I'm very pleased with the professional way they delt with us and all of our questions about our order! As soon as the order was shipped they sent me a message right away. The whole process from ordering to having the order finally ship (again not there fault). Was super easy. They are super responsive. I will personally be ording from them again in the future. Cause they are affordable and hassle free! Thank you again!

  Ryan Clark
2 weeks ago
Ordered coilovers for my CTS-V. Jeff promptly contacted me to let me know the status of my order. He then offered me a nice upgrade with a discount for my trouble. Parts shipped quickly and were better quality than I expected. Thank you for your professionalism!

  Matthew Stanton
11 months ago
Was really helpful and finding me wheels when the original ones I wanted were out of stock. Actually found me ones that I liked better. Gave me 10% off for the hassle and shipped in two days. Went above and beyond and gave me +1 customer service. Wheels look great and can t beat the price.

  Ellen Yeung
a year ago
I bought rims from ProParts and it was exactly what I wanted. Jeff gave me the best customer service and made sure that I was satisfied. My wheels came faster then expected. I will again order rims from ProParts. Thanks again Jeff for the best service ever.

  Travis Ramos
3 months ago
I ordered a set of the Lloyd Floor Mats, which are fantastic. Unfortunately, when I opened one of the boxes, the color was incorrect. The team at ProParts promptly send out a replacement mat in the correct color - fast, easy, and such great customer service. Thank you!!

  Alan T
a month ago
I needed some special hardware for a vehicle awning but it was on back order. The customer service staff was extremely helpful in notifying me about the delay. Eventually received the parts as soon as they were available. Great service !

  Tyler Silvestri
a year ago
Staff was very helpful and provided me with an extensive list of options to choose from. I ordered my wheels and received them in about 4 days and the shipping was free. I would highly recommend. I purchased the black rhino chamber wheels and I think they look great on my Silverado, couldn t be happier.

  Jason Wright
a year ago
Jeff was super helpful through the process of picking out my wheels. He was responsive to all my emails and phone calls. Ordered, shipped and received very fast. Wheels look great and at the best price! Would definitely recommend . Thanks again Jeff!

  Z�AVGE
3 months ago
Exhaust took a few months months to get here. But finally made it. Being that it was back ordered or out of stock. Just didn't like the fact that it didn't said that in website. Although Jeff tried to work something out and tried to help. I'm sure IN stock parts should be a smooth transaction. Thank you!!

  Zen Yo
a year ago
Ordered Swift Springs as they had the best pricing. I was a little undecided about trying out Proparts due to some of the negative reviews but thought I'd give them a try. Most credit card companies provide coverage against losses so I could order without much risk. Jeff was quick to respond to my questions and got my springs ordered and the delivery was very fast. They are now on my short list of stores I will now shop with online.

  JDstyles Dang
2 months ago
Excellent shop with incredible customer service. Bought from them many times and always zero issues. Price is awesome too! Highly recommend this shop for your automotive needs! 10/10!

  Cody Tuley
4 months ago
I wasn t too sure about ordering from here especially after some negative things I had seen. However I m glad I went through with it, I contacted Jeff with questions about the product and questions about my order. He was more than helpful and very professional throughout the entire process. I will definitely be recommending and ordering from this store again!

  Kimberly Valladares
a year ago
Jeff was a breath of fresh air, dealing with some of these other sites lucky if I get a confirmation email with Jeff he was very responsive quick with the response. Got the rims a lot fast then I was thinking! Most definitely recommend!

  Noah Igros
6 months ago
despite being low manned, the ProParts team, Jeff in particular was extremely attentive and polite. I m extremely new to the car scene (like 3 weeks new) and I went a little crazy buying a bunch of items. I had a ton of questions, some which were probably silly to even ask, and they had no problem explaining anything I threw at them. Most of our conversation was via email, which I also received a quick response and they even went as far as offering to schedule a call if it would be more convenient for me. Very excited for my new parts and I will absolutely be ordering from this place again.

  Erin Brouphy
2 months ago
Very happy with my purchase at ProParts, and will order more in the future! Helpful, informed customer service...they found me a great coilover deal and delivered fast. Thank you

  Tony AZ
a month ago
Had a small issue with a part being out of stock, but contacted customer support and Jeff Wong offered me a superior product at a discounted price for the inconvenience and shipped it out super quick. They really care about their customers here

  Jeremy Sanchez
a year ago
ProParts USA are awesome! I ve bought the 1inch wheel spacers years ago and the bolts wore out and were stripped! But after a very quick reply they answered with a invoice to the bolts I needed! Great quality and shipping speed!

  Joe Chen
4 months ago
Ordered parts, got reached out to about a possible delay. Parts arrived a lot sooner than expected. Great company with excellent customer service and communication! Highly recommend

  Mark Zadvinskis
2 months ago
Jeff was very helpful in quickly quoting my replacement wheel and they were even quicker to ship! Great job team! Very happy.

  Rodney Bozeman
a year ago
I would like to thank Jeff for his patience and perfessionalism. And for helping me pick out a nice set of wheels for my son's Pontiac G8 as a Birthday Gift. He LOVES the wheels and the new look. Thanks ProParts USA!

  Ian Saenz
2 months ago
Proparts helped me find a great alternate part when what I had ordered originally was out of stock. Sales rep Jeff was very helpful and patient throughout the process.

  Jose Arellano
2 months ago
Ordered a set of struts but after a small mishap the issue was resolved under 24 hrs an got my kyb shocks/struts set shipped under another 24 hrs, customer service was awesome and very helpful, already have my shocks and struts installed under 3hrs

  Lance Hardersen
4 months ago
After I emailed them looking for an out of stock part, they got a hold of me a month later letting me know it had arrived. Great service and follow-up